service desk Resources

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Jet Service Desk 1.60 (Windows): Jet Service Desk is a high-speed Help Desk / Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and...; Tags: Service Desk, Microsoft Windows, Da COBRA Software, Fast Report, It Services; Software downloads 2009-10-06
Service Desk Ticket Tracking System 2.4.21 (Windows): Service Desk TTS, Ticket Tracking System, is a complete application that allows you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice. Service Desk...; Tags: Service Desk, Microsoft Windows, Service Master Software, E-mail, It Services, Online Communications; Software downloads 2009-08-19
Service Level Management: Mastering Concepts & Strategies: Developing and implementing a Service Level Management SLM methodology and associated Operating Level Agreements OLAs and Service Level Agreements SLAs can be among the most challenging, time-intensive tasks that you will undertake in your IT Enterprise and your Service Desk. This presentation addresses what it takes for you to determine...; Tags: Service Desk, Strategies Ltd., Better Management.com, Service Level Management, Service Management, It Operations, It service Management; Webcasts 2009-08-11
Cuba Server for Remedy (TAPI) 1.3.2.4 (Windows): Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. Enjoy feature rich CTI on a single user license, test it with your telecoms system and adjust the integration settings to suit your business....; Tags: Service Desk, Computer Telephony Integration, Server Configuration, TAPI, Microsoft Windows, Remedy Corp., Itel Office Software, Telephony, It Services, Networking; Software downloads 2009-07-16
Hardware Inspector Service Desk 1.0 (Windows): Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and...; Tags: Service Desk, Microsoft Windows, Hardware, Request, Database Harbor Software, Hardware Inspector Service Desk; Software downloads 2009-06-20

What's New in BMC Remedy Service Desk 7.5: The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of what's new in the latest release of BMC Remedy Service Desk 7.5 and the attendee...; Tags: Service Desk, BMC Software Inc., Remedy Corp., It Management, It service Management; Webcasts 2009-05-13
BMC Service Desk Express: BMC Service Desk Express Integration Engine connects the BMC Service Desk Express environment to other IT systems and solutions. The Integration Engine enables scheduled, real-time and Web Service interaction, and utilizes the standard BMC Service Desk Express business logic systems. By providing this rich and robust integration capability, BMC Service...; Tags: Service Desk, BMC Software Inc., BMC Service Desk Express Integration Engine, Integration Engine, It Management, It service Management; White papers 2009-04-30
IgnitionDesk 2.2.0.0 (Windows): IgnitionDesk streamlines and connects staff with tools and resources by integrating with key enterprise technologies, such as Microsoft Active Directory, Unified Communications, LANDesk Management Suite, Microsoft Office 2007 and other enterprise platforms. Instead of deploying tools and training resources for each tool to service desk staff, you can deploy...; Tags: Service Desk, Unified Communications, Microsoft Windows, Tool, Staff, RattleSoft, IgnitionDesk, Productivity, Collaboration, It Services; Software downloads 2009-03-14
How to Create an ITIL Service Desk and Incident Management Process: View Available Dates and LocationsLearn to establish your ITIL implementations with a Service Desk and ITIL-based Incident Management process in this course. Through a series of case studies, classroom discussions, and exercises, you will gain hands-on experience in designing an Incident Management process to manage incidents as they relate to...; Tags: Service Desk, Incident Management, ITIL, It Services; Training 2008-11-01
Vyom Labs Case Study: One of the Largest Banks in UAE: BMC Remedy ITSM7 is a single integrated suite of products consisting of Service Desk, Change Management, SLM and Asset Management. In the bank's environment of ITSM6, high customisations are done to meet the banks requirements and several bespoke applications are developed for other purposes. The aim is to use BMC...; Tags: Service Desk, Bank, BMC Software Inc., Remedy Corp., Vyom Labs, Change Management, Service Level Management, It Services, Financial Services, It Management, Tools & Techniques, Management, It Operations, It service Management; Case studies 2008-09-15
University Closes Information Gap With BMC Service Desk Express Suite: Liverpool John Moores University is a city-based university, with more than 27,000 students studying 200-plus courses at undergraduate and postgraduate levels. The University needed a flexible and sophisticated service desk solution to replace a number of disparate systems. The University deployed BMC software for its solution and implemented BMC Service...; Tags: Service Desk, BMC Software Inc., Liverpool John Moores University, It Management, It Services, It service Management; Case studies 2008-05-01
Splunk adds change-management and Windows support to IT search software: IT search company Splunk today added to its arsenal of tools for IT managers with the launch of Splunk for Change Management, an application to audit and detect configuration and changes, and Splunk for Windows, which indexes all data generated by Windows servers and applications. The San...; Tags: Service Desk, Application, Audit, Information Technology, Splunk, Microsoft Windows, Change Management, Podcasts, Strategy, Financial Accounting, Operating Systems, Software, Tools & Techniques, Management, Internet, Finance, Dana Gardner; Blog posts 2008-04-29
What's New in BMC Service Desk Express Suite 9.6: The presenter will give overview of the latest release of Service Desk Express and Service Desk Express Client Services. This version further simplifies the product through various UI and functionality improvements, reduces risk through improved security and increases ability to diagnose and resolve administrative issues. The upgraded BMC Service Desk...; Tags: Service Desk, BMC Software Inc., BMC Service Desk Express Client Services, It Management, It Services, It service Management; Webcasts 2008-02-12
ITILÂ® v2 Practitioner: Support and Restore Management: View Available Dates and LocationsIn this course, you'll focus on implementing and managing the processes and functions involved in managing exceptions in normal infrastructure control and service delivery, including being able to organize an effective Service Desk function, along with the related Incident and Problem Management processes....; Tags: Business Operations, Certification, Global Knowledge, Incident Management, It Services, ITIL, Problem Management, Process Improvement, Quality, Service Desk; Training 2008-01-01
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express: Groupe DANONE is a Fortune 500 company and one of the most successful healthy food companies in the world. The company wanted to harmonize diverse IT processes and roll them out across the entire Northern Eastern and Central Europe. DANONE deployed BMC systems for its solution and implemented BMC Service...; Tags: Service Desk, BMC Software Inc., DANONE, Groupe DANONE, It Management, ITIL, It Services, It service Management; Case studies 2008-01-01
Service Desk Efficiency Through Self-Service: The attendee of this webcast will learn how to reduce call volumes to the service desk by providing the customers with a self-service interface where they can both request services from a published catalog and possible fix their own issues through an easy to use knowledge base.; Tags: Service Desk, BMC Software Inc., It Services, It Management, It service Management; Webcasts 2007-10-17
ServiceDesk Optimisation: The Role of Asset Discovery: A well organised Service Desk is critical to every organisation's IT service delivery. Accurate and current information about the status and history of users' PCs significantly boosts Service Desk efficiency. This paper shows how asset discovery software plays a vital role in raising Service Desk competency while maintaining high customer...; Tags: Service Desk, Asset, Asset Management, It Services, Operational Planning, Business Operations; White papers 2007-06-15
Improve the Efficiency of Your Service Desk: Are you looking for ways to eliminate increasing IT service desk demands? Are you trying to enable users to resolve some of their more basic issues, including password reset, through user self-service? This paper examines the role of password management including support capabilities and solution economics, and demonstrates...; Tags: Service Desk, BMC Software Inc., Password Management, Password, Problem Management, It Management, It service Management; White papers 2007-06-04
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.: IFFCO-TOKIO General Insurance ITGI was created in 2000, following the merger of an Indian fertilizer company and Japan's largest listed insurance group. IFFCO-TOKIO General Insurance wanted to ensure that customer and user satisfaction is not impaired by poor IT support facilities. The company's existing help desk operation was expensive and...; Tags: Service Desk, Problem Management, Computer Associates International Inc., It Services, Change Management, ITIL, Help Desk, Tools & Techniques, Management, It Operations; Case studies 2007-06-01
Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients: Atos Origin is an international information technology services company. To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system. To lower its costs and still ensure a high quality service, Atos Origin wanted a service desk solution that would offer incident,...; Tags: Service Desk, Consolidation, Atos, Computer Associates International Inc., Service Desk Consolidation, Atos Origin, It Services; Case studies 2007-04-23