service desk consolidation

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Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients

Atos Origin is an international information technology services company. To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system. To lower its costs and still ensure a high quality service, Atos Origin wanted a service desk solution that would offer incident,...

Tags: Service Desk, Consolidation, Atos, Computer Associates International Inc., Service Desk Consolidation, Atos Origin, It Services

Case studies 2007-04-23

Additional Resources

XP SP3 performance gains - Nothing to write home about

XP SP3 performance gains - Nothing to write home aboutYou took the words right outta my mouth......er, off of my keyboard. I half expected the same thing. But Microsloth did themselves one better. They can still "claim" a performance gain, but they never claimed how much. ...

Tags: Performance management, Nothing, XP SP3, Microsoft Windows XP, XP SP3 performance, performance, Microsoft Windows Vista

Discussion threads 2008-04-25

Guilty pleasures: Using paper, paper and more paper

I have a confession to make. I love and abuse paper every day. I love penning hand-written notes to thank people who have been thoughtful to me and have literally a desk drawer full of cool stationery. I devour books while lying in bed and have piles of to-be-read ones...

Tags: Green Technology, Idea, Printing, Document Management, Printers, Enterprise Software, Software, Finance, Managerial Accounting, Hardware, Peripherals, Heather Clancy

Blog posts 2008-02-01

Qualcomm CIO: Norm Fjeldhim - Transcript

Dan Farber: Norm thanks for joining meNorm Fjeldheim: Thank you Dan.Dan: Now Qualcomm is a company that deals with the wireless world, phones all over the world. But as a company are you totally wireless? Norm: Yeah we have seen a big shift in our employee base...

Tags: Uncategorized

Blog posts 2007-05-08

Qualcomm CIO: Norm Fjeldhim - Transcript

Dan Farber: Norm thanks for joining me Norm Fjeldheim: Thank you Dan. Dan: Now Qualcomm is a company that deals with the wireless world, phones all over the world. But as a company are you totally wireless? Norm:...

Tags: Salesforce.com Inc., Employee, Phone, Information Technology, Qualcomm Inc., Norm, Wiki, Strategy, Online Communications, Management, Administrator

Blog posts 2007-05-08

San Francisco CIO: Chris Vein - Transcript

Dan Farber: Chris thanks for joining me.Chris Vein: It's my pleasure. Dan Farber: How did you end up in this role as CIO of San Francisco? Did you have a background in being a CIO?Chris Vein: Very accidentally, is how I came into my role.Dan Farber: So you are the...

Tags: Uncategorized

Blog posts 2007-03-19

San Francisco CIO: Chris Vein - Transcript

Dan Farber: Chris thanks for joining me. Chris Vein: It's my pleasure. Dan Farber: How did you end up in this role as CIO of San Francisco? Did you have a background in being a CIO? Chris Vein: Very accidentally,...

Tags: CIO, City, County, Department, San Francisco, Difficulty, Government, Internet, Productivity, Wireless LANs, Network Technology, Strategy, Wireless, Networking, Management, ZDNet Editor

Blog posts 2007-03-19

Does the planet need only five computers?

Sun CTO Greg Papadopoulos says that the world only needs five computers. In an interview conducted by news.coms Stephen Shankland, Papadopoulos listed more than five--Google, eBay, Amazon.com, Microsoft, Yahoo, Salesforce.com, and the Great Computer of China--to make his point that the earths compute resources will resolve into about "five hyperscale,...

Tags: computer, Sun Microsystems Inc., eBay Inc., Datacenter, Web Technology, Hardware Infrastructure, Software Infrastructure, General

Blog posts 2006-12-07

Service Desk: Consolidation, Relocation, Status Quo

All the tools, examples and analogies in the world will not take the place of effective planning when it comes to completing a series of tasks. However, tools allows to work smarter instead of harder. A service desk consolidation or relocation is not without exposure, but the potential of providing...

Tags: Service Desk, Consolidation, Relocation, It Services

White papers 2005-06-01

Organizing the help desk

Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and the types of services you intend to provide. This sample chapter, taken from HDI's Service and Support Handbook,...

Tags: HDI, Help Desk, Call Centers, It Operations

Book chapters 2005-06-01

ClubCorp Streamlines Support Processes With the BMC Service Desk Express Suite

ClubCorp operates nearly 200 golf courses, country clubs, private business, sports clubs, and resorts across the globe. ClubCorp wanted to consolidate operations personnel, streamline communication, and increase efficiency within several business groups in the organization. Consolidation and streamlining had to facilitate and enhance the high-level of internal and external customer...

Tags: Service Desk, BMC Software Inc., ClubCorp, It Management, It service Management

Case studies