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- The City of Zurich Simplifies IT Management With New Operating System
- The City of Zurich is optimizing its IT infrastructure by bringing its 15,000 PCs and notebooks spread across 60 service departments in line with one common standard. Previously, the various service departments decided for themselves which operating system and applications to install. As part of the city's new IT strategy,...
- Tags: IT Administration, Information Technology, Zurich, Operating System, Microsoft Corp., Service Department, Microsoft Windows, Strategy, Microsoft Windows Vista (Longhorn), Operating Systems, Software, Management
- Case studies 2008-02-01
- The City of Zurich Simplifies Management by Standardizing on New Operating System
- The City of Zurich is optimizing its IT infrastructure by bringing its 15,000 PCs and notebooks spread across 60 service departments in line with one common standard. Previously, the various service departments decided for themselves which operating system and applications to install. As part of the city's new IT strategy,...
- Tags: Information Technology, Zurich, Operating System, Microsoft Corp., Service Department, Microsoft Windows, Microsoft Windows Vista (Longhorn), Strategy, Operating Systems, Software, Management
- Case studies 2008-02-01
Additional Resources
- India blocks millions of cell phones
- India has blocked service to all mobile phones without a valid identity code, as part of anti-terrorist measures being implemented. India has blocked service to all mobile phones without a valid identity code, as part of anti-terrorist measures being implemented by the Indian government. On Monday,...
- Tags: India, Phone, Mobile, Handset, Cell Phone, Mobile Industry, Cellular Phones, Telecom & Utilities, Government, Advertising & Promotion, Consumer Electronics, Personal Technology, Marketing, blocking, cell phones, Tom Espiner ZDNet UK
- News items 2009-12-01
- How to Improve Customer Service
- Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving the company time and money.
- Tags: Customer Service, Oracle Corp., Customer Relationship Management (CRM), Product Marketing, Productivity, Advertising & Promotion, Enterprise Software, Software, Marketing
- Webcasts 2009-12-01
- Apple Store fails the Nordstrom test
- Yet another Apple horror storyOnce again, an Apple horror story, trouble straight out of the box (forget "it just works").Most of the Apple afficionados I know have such horror stories. There's a massive one right now with the new iMacs. On the other hand, I know very little such stories...
- Tags: Desktops, UNIX, Apple Inc., Apple Store, Nordstrom Inc.
- Discussion threads 2009-11-27
- iPhone replacements
- washed out row of pixelsI had a washed out row of pixels on my screen and they just gave me a brand new one. Took about 5 minutes, and when I hooked it up to iTunes, everything I had synced: contacts, songs, movies, text messages, alarm clocks, notes, etc. was...
- Tags: Sales strategy, Smart phones, Sales force management, Verizon Communications Inc., Apple iPhone, sales
- Discussion threads 2009-11-24
- HP vs. Dell: Showdown at the Windows 7 upgrade corral
- Well, the great thing is all the competition. I like to see Acer squeezing them both from below, and of course competing with each other. Of course also great to see all the pressure on MS to innovate and lower prices.Google Chrome_OS will be hard to beatWell, with Google_Chrome_OS it...
- Tags: Operating systems, Microsoft Windows Vista (Longhorn), Hewlett-Packard Co., Dell Computer Corp., Microsoft Corp., Windows 8, Microsoft Windows, XPS, Microsoft Windows 7
- Discussion threads 2009-11-24
- Panasonic Lumix DMC-TS1 (orange)
- It is NOT WaterproofDO NOT buy this camera if you plan to use the waterproof features - it WILL GET DAMAGED!!I bought this camera for my vacation in Mexico & Flordia this summer. I read & followed the instructions for using it in water. For the first 7...
- Tags: Product marketing, camera, customer service, Panasonic
- Discussion threads 2009-11-22
- Velocity Micro NoteMagix M17 Ultra
- Velocity Micro reviewI had ordered a very expensive M17 Ultra gaming laptop from Velocity Micro as my little gift to myself this holiday season. Well, I got it last night...To start with, I was a returning customer. My desktop is a Velocity Micro rig, bought in 2007, and I've...
- Tags: Wireless LANs, PRODUCTIVITY, Velocity, Velocity Micro
- Discussion threads 2009-11-20
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- Understanding Enterprise 2.0 Tolerances & Scale
- We're at an interesting intersection in the collaboration world where projects both large and small tend to be discussed with the same terms. This can be very confusing to the lay person since it's hard to know what sort of scale is being described. ...
- Tags: Environment, Enterprise 2.0, Small And Medium Business Need, European Enterprise 2.0 Scene, Collaboration, Groupware, Enterprise Software, Software, Oliver Marks
- Blog posts 2009-11-14
- Google: Firms can get rid of Office in a year
- In other words, Google Appsare still at that 1 to 2 percent mark.Good Riddance!It won't be missed.Man, so true, MS Office is a big hairball of baroque features to format for8.5x11. MS Office will be on a downward slide from here on out.In terms of what is need for the...
- Tags: Google Inc., Microsoft Office, Microsoft Corp.
- Discussion threads 2009-11-13
- Group Mail Manager Professional 2.33.33 (Windows)
- Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can...
- Tags: Microsoft Windows, Xpress Software, E-mail, Online Communications
- Software downloads 2009-11-12
- No more servers? Rackspace says IT workers are tired of them
- And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...
- Tags: Servers, server, information technology, Rackspace
- Discussion threads 2009-11-10
- Survey: Cloud confusion among IT could slow enterprise adoption
- Security - Connectivity?Can the connectivity be guaranteed, if a glitchoccurs and thousands of customers are lefthanging saving $500 is hardly worth it.Plus, the security holes when dealing with data... Instead of worrying about....whether your are using the cloud or any other "buzz word" technology IT pros need only worry that...
- Tags: Marketing research, information technology, good-IT pro, Well HERE, IT Pro, survey
- Discussion threads 2009-11-09
- Laptop Buddy 1.0.7 (Windows)
- What will you do if you laptop or computer is stolen? Do you worry about the thief having access to your data, your files, your secret videos? Do you worry that you'll never be able to back up your files if your laptop or computer is stolen? Laptop Buddy protects...
- Tags: Microsoft Windows, File, Laptop Computer, Computer, Merlin A.I. Soft, Laptop Buddy, Notebooks, Hardware, Notebooks & Tablets
- Software downloads 2009-11-07
- Are the Microsoft layoffs over now?
- I hope soI hate seeing "SoandSo killing X amount of jobs" in the news =/Ballmer should be the first to get laid offHis reklessness to ignore the FOSS and cling to the proprietary model drove M$ into the ground.Q1 revenues of $13Bn generating $3.5Bn in net profit ...... would tend...
- Tags: Operational accounting, Financial services, accounting, Creative accounting, Microsoft Corp., layoff
- Discussion threads 2009-11-04
- Newport City Council Boosts Customer Service With Citizen-Centric Approach to CRM
- The contact center at Newport City Council serves as a central hub for all inquiries from a population of 137,000. The council's IT department had already invested in new infrastructure and hardware, so it was the ideal time for the contact center to upgrade its CRM system. This upgrade enabled...
- Tags: Customer Service, Oracle Corp., Council, Contact Center, CRM, Call Centers, Customer Relationship Management (CRM), Enterprise Software, It Operations, Software
- Case studies 2009-11-01
- Government Health Agency Provides More Seamless, Highly Available Messaging
- The National Institutes of Health NIH, a division of the U.S. Department of Health and Human Services, is the primary federal agency for conducting and supporting medical research across the United States and in several foreign countries. With over 31,000 employees, NIH relies on e-mail as a primary communication tool,...
- Tags: Microsoft Exchange Server, High Availability, Government, Health Care, Messaging, Microsoft Corp., E-mail, Disaster Recovery, E-mail Servers, Vertical Industries, Groupware, Online Communications, Data Management, Enterprise Software, Software
- Case studies 2009-11-01
- What's the key to Apple's success?
- One word: QUALITYA concept absent from WindowslandTDSo sad to see how Apple destroyed the word "innovation"Apple has never, ever, done anything innovative. By applying the term to blatant rebadging of 5 year old technology, you devalue the meaning of the word and insult those who actually [b]do[/b] innovate. For shame.Oh,...
- Tags: Apple Inc.
- Discussion threads 2009-10-29
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