service delivery Resources on ZDNet

ZDNet Resources

Live Webcast: Forrester Best Practices: Improve IT service delivery and Support: The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. Join this live TechRepublic...; Tags: Webcast, Information Technology, Best Practice, Forrester Research Inc., Service Delivery, IT Help Desk, Strategy, Management; Webcasts 2008-05-07
Network Infrastructure for Ensuring Predictable Business service delivery: Basic connectivity services are being commoditized rapidly for both business and residential markets. Recognizing this, service providers realize they must add value to remain profitable and use security enhancements and application-aware VPNs to deliver managed VoIP, data, and video services that work in a collaborative, integrated and, most critically, predictable...; Tags: Network Infrastructure, Network, Service Delivery, Security, Networking; White papers 2007-03-01
Relationship Management for Multi-Channel service delivery: The importance of relationship management has not been lost on the Government of Canada. While recognizing the importance of CRM tools in helping organizations maintain key relationships, the Government of Canada also acknowledges that these CRM tools are only one part of the puzzle. CRM is also a mindset that...; Tags: Government Of Canada, CRM, Service Delivery, Advertising & Promotion, Customer Relationship Management (CRM), Productivity, Enterprise Software, Marketing, Software; White papers 2005-08-09
Does Your Service Strategy Deliver?: Pull the Rug From Under Your Competitors by Differentiating Your service delivery Model: While many companies talk about the importance of quality service, few actually deliver on the promise of exceptional service delivery. The analytical approach described in this paper can help be one of the few companies that truly exceeds customer expectations. By assessing the service delivery model strategically, one can achieve...; Tags: Service, Service Delivery, Product Marketing, Strategy, Customer Relationship Management (CRM), Marketing, Management, Enterprise Software, Software; White papers 2005-08-01
Centrata service delivery Management Suite 4.0: Centrata’s Service Delivery Management Suite 4.0 enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services...; Tags: Centrata, Information Technology, Service Delivery, Strategy, Management; White papers 2005-07-01

Why you need to bite the service delivery bullet sooner than later: "Virtually every IT organization should be adopting process methods for service delivery" --GartnerSure the quote is from an analyst firm, but you'd be hard pressed to find anyone with some iota of what service management is disagreeing. There is a quiet revolution going on across IT organizations toward maturity via...; Tags: information technology, service delivery; Blog posts 2005-03-10
Centrata service delivery Management Suite 4.0: Transforming the Way IT Does Business: Centrata's solution enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services also enables IT to...; Tags: Centrata, Information Technology, Service Delivery, Strategy, Management; White papers 2005-02-07

Additional Resources

EDS internal memo on the HP purchase: HP acquired EDS in a deal valued roughly at $12.8 billion. The move was outlined Tuesday morning amid a healthy dose of skepticism. Here's a memo from EDS CEO Ron Rittenmeyer, who will now report to HP CEO Mark Hurd. To the EDS Worldwide Team: Today...; Tags: Hewlett-Packard Co., Electronic Data Systems Corp., Branding, Strategy, Marketing, Management, Larry Dignan; Blog posts 2008-05-13
Will EDS deal make HP Microsoft's IBM?: With the completion of its deal to buy EDS for $13.9 billion, Hewlett-Packard is about to become just as key to Microsoft's fate as IBM is to the fate of open source. How will Microsoft react? While Sun, Red Hat and a host of...; Tags: Hewlett-Packard Co., Mark Hurd, Microsoft Corp., Electronic Data Systems Corp., IBM Corp., Open Source, Dana Blankenhorn; Blog posts 2008-05-13
Google launches Friend Connect with mixed reviews: Google announced last night that it will be launching Friend Connect -- a tool that website owners can use to give their site a more social feel. Don't worry if you have a website but you are not comfortable integrating with advanced APIs, integrating couldn't be easier. ...; Tags: Google Inc., API, Web Site, Web Site Development, Web Technology, Internet, Garett Rogers; Blog posts 2008-05-13
HP's to-do list following EDS acquisition: We now know that HP is acquiring EDS in what appears to be an agreed bid that values EDS at $13.9 billion. Larry Dignan has the main analysis but it leaves open a series of testing questions for HP CEO Mark Hurd. As Larry points out: Overall, Wall Street...; Tags: Acquisition, Hewlett-Packard Co., Mark Hurd, Electronic Data Systems Corp., Business Process Outsourcing (BPO), Mergers & Acquisitions, Outsourcing, Corporate Law, Asset Management, Construction, It Services, It Operations, Investment, Finance, Business Operations, Outsourcing & Subcontracting, Operational Planning, Dennis Howlett; Blog posts 2008-05-13
Does Larry Ellison have the best SaaS strategy?: Software as a service sounds deceptively simple: Host an application, charge folks monthly and customers come running because they don't have to implement software. The reality: SaaS is rocket science and few do it truly well. This perception vs. reality SaaS gap bonked me over the head...; Tags: Strategy, Software-as-a-service, NetSuite Inc., Larry Ellison, SaaS Trajectory, Software As A Service (SaaS), Emerging Technologies, Larry Dignan; Blog posts 2008-05-13
Gates emphasizes PC-phone connectivity in Windows 7: Improved collaboration and connectivity between Windows PCs and cell phones is going to get a major shot in the arm with Windows 7, according to Microsoft Chairman Bill Gates. During a speech for members of the Windows Digital Lifestyle Consortium in Tokyo last week, Gates referred...; Tags: Phone, Microsoft Windows 7, Mobile, PC, Cell Phone, Bill Gates, Gate, Microsoft Windows, Operating Systems, Software, Mary Jo Foley; Blog posts 2008-05-13
Combined HP-EDS can explore missing methodology around how to offload IT to the cloud(s): HP's now official pending EDS buy for just shy of $14 billion positions the combined companies to organize and manage the hosted/on-premises mix to maximum efficiency and lowest TCO. It's a great goal to shoot for because all they have to do is beat IBM. With this...; Tags: Hewlett-Packard Co., Information Technology, Electronic Data Systems Corp., End Goal, Strategy, Management, Dana Gardner; Blog posts 2008-05-13
A U.S military botnet in the works: Make botnets, not war? In April, last year, I asked the question "Why establish an offensive cyber warfare doctrine when you canÂ simple install a type of Lycos Spam Fighting screensaver on every military and government computer and have it periodically update its hit lists?" A year...; Tags: Distributed Denial Of Service, Military, Attack, U.S, Security, Dancho Danchev; Blog posts 2008-05-13
VMware debuts premium Recovery, Stage Manager services: VMware has released two new virtualization management services and bundles to advance its technical lead in the market. To that end, the Palo Alto, Calif. announced Tuesday plans to deliver the VMware Site Recovery Manager, VMware Stage Manager and a number of bundles combining those with existingÂ products...; Tags: Recovery, VMware Inc., Disaster Recovery, Virtualization, Storage Management, Utility Computing, Data Management, Hardware, Storage, Paula Rooney; Blog posts 2008-05-13
Microsoft delivers Office for Mac SP1; Will bring back VBA: Microsoft on Tuesday said that it is releasing Service Pack 1 for Office for Mac and outlined a future roadmap that brings back Visual Basic for Applications (VBA). The software giant outlined the changes in a statement touting that Office 2008 for Mac is "selling faster than...; Tags: Apple Macintosh, Microsoft VBA, Microsoft Corp., Desktops, Microsoft Office, Hardware, Office Suites, Software, Larry Dignan; Blog posts 2008-05-13
CODA2Go and the economics of PaaS: I had the opportunity to talk money last week with Jeremy Roche, CEO of CODA, the venerable UK-based business software vendor that has become the poster child for Salesforce.com's platform ambitions after the release at DreamForce Europe of its new on-demand financials application, built and delivered entirely on Force.com. Why...; Tags: Salesforce.com Inc., Roche Holding AG, PaaS, On-demand, CODA2Go, Force.com, Coda, Sales Force Management, Sales, Phil Wainewright; Blog posts 2008-05-13
Electrical outages make you appreciate mobile technology: I awoke this morning to the crackle and thunderous crash of a 100-year-old oak tree snapping and falling in my next-door neighbor's yard (iPhone picture above). We're lucky that no people or property were damaged, but the tree fell on a power line knocking out service for my...; Tags: Mobile, Apple MacBook, Battery, Outage, Engineering, Modems, Notebooks, RSS, Hardware, Components, Notebooks & Tablets, Internet, Jason D. O\'Grady; Blog posts 2008-05-12
HP bidding for EDS; Deal would ramp up services: Updated: Hewlett-Packard is in talks to acquire Electronic Data Systems in a move that would reshape the technology services and outsourcing market. In a statement Monday, HP and EDS confirmed the talks, first reported by the Wall Street Journal: HP said: HP today...; Tags: Hewlett-Packard Co., Electronic Data Systems Corp., Outsourcing, Data Centers, It Operations, Business Operations, Outsourcing & Subcontracting, Storage, Hardware, Data Management, Larry Dignan; Blog posts 2008-05-12