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	<title><![CDATA[service contract Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to service contract]]></description>
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		<title><![CDATA[Research: Gov't lacks oversight on services contracts]]></title>
		<link><![CDATA[http://blogs.zdnet.com/projectfailures/?p=3499]]></link>
		<description><![CDATA[Rigorous contract management is a basic and crucial element necessary to successfully oversee procurement and execution of complex IT projects. New research shows gov't does a lousy job. by Michael Krigsman]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 06 May 2009 07:57:33 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/contract+management.html"><![CDATA[Contract Management]]></category>
		<category domain="http://updates.zdnet.com/tags/supplier.html"><![CDATA[Supplier]]></category>
		<category domain="http://updates.zdnet.com/tags/service+contract.html"><![CDATA[Service Contract]]></category>
		<category domain="http://updates.zdnet.com/tags/risk+management+arrangement.html"><![CDATA[Risk Management Arrangement]]></category>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/michael+krigsman.html"><![CDATA[Michael Krigsman]]></category>
		<category domain="http://updates.zdnet.com/tags/michael+krigsman.html"><![CDATA[Michael Krigsman]]></category>
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		<title><![CDATA[Day 2 of the old coffee-in-the-keyboard trick]]></title>
		<link><![CDATA[http://blogs.zdnet.com/virtualization/?p=175]]></link>
		<description><![CDATA[In the post The Old Coffee-in-the-Keyboard Trick, I presented how I stupidly sloshed coffee into the keyboard of my new Dell laptop. Since I had purchased a next-day, on-site service contract, I didn't go into low Earth orbit. Instead, I used Dell's Internet chat service to obtain help. What happened...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 03 Jul 2007 03:00:50 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/off+topic.html"><![CDATA[off topic]]></category>
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		<title><![CDATA[Best idea I have heard from Vonage yet: make installs free with service contracts]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10537-0.html?forumID=1&threadID=29172&messageID=542806&start=0]]></link>
		<description><![CDATA[Best idea I have heard from Vonage yet: make installs free with service contractsHow hard is it?Cat 5 cable from Internet conection into vonage box. Phone line from Vonage box to phone jack in the wall. Done as simple as that.]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 15 Jan 2007 06:32:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/vonage+holdings+corp..html"><![CDATA[Vonage Holdings Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/best+idea.html"><![CDATA[Best Idea]]></category>
		<category domain="http://updates.zdnet.com/tags/service+contract.html"><![CDATA[service contract]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VG</category>
		<category domain="tickers">VG</category>
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		<title><![CDATA[Apple hangs up on India call center]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-1040-0.html?forumID=1&threadID=21725&messageID=413183&start=0]]></link>
		<description><![CDATA[Apple hangs up on India call centerWhile I sympathize with the employees, but I love decision.Apple has consistently held the #1 spot for customer support for as long as I can remember.  It sucks that a lot of people lost their jobs (though, they will be getting a severence...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 05 Jun 2006 11:02:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call centers]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer relationship management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce management]]></category>
		<category domain="http://updates.zdnet.com/tags/call-center.html"><![CDATA[call-center]]></category>
		<category domain="http://updates.zdnet.com/tags/service+contract.html"><![CDATA[service contract]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+inc..html"><![CDATA[Apple Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/job.html"><![CDATA[job]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AAPL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="tickers">AAPL,DELL</category>
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		<title><![CDATA[Open source reshaping services market]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-3513-0.html?forumID=1&threadID=7356&messageID=149009&start=0]]></link>
		<description><![CDATA[Open source reshaping services marketInternet Explorer - Open SourceWhat will it take to get Microsoft to turn IE to the open source community.Sounds like a win win deal to me.People are way over-thinking thisAnd certainly over-analyzing it.  You don't need an OSS vendor and support isn't that complicated or...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 10 Jan 2005 06:34:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/linux.html"><![CDATA[Linux]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating systems]]></category>
		<category domain="http://updates.zdnet.com/tags/unix.html"><![CDATA[UNIX]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[open source]]></category>
		<category domain="http://updates.zdnet.com/tags/service+contract.html"><![CDATA[service contract]]></category>
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