service contract

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Research: Gov't lacks oversight on services contracts

Rigorous contract management is a basic and crucial element necessary to successfully oversee procurement and execution of complex IT projects. New research shows gov't does a lousy job. by Michael Krigsman

Tags: Contract Management, Supplier, Service Contract, Risk Management Arrangement, Service Management, Channel Management, Government, Marketing, Michael Krigsman

Blog posts 2009-05-06

Day 2 of the old coffee-in-the-keyboard trick

In the post The Old Coffee-in-the-Keyboard Trick, I presented how I stupidly sloshed coffee into the keyboard of my new Dell laptop. Since I had purchased a next-day, on-site service contract, I didn't go into low Earth orbit. Instead, I used Dell's Internet chat service to obtain help. What happened...

Tags: off topic

Blog posts 2007-07-03

Best idea I have heard from Vonage yet: make installs free with service contracts

Best idea I have heard from Vonage yet: make installs free with service contractsHow hard is it?Cat 5 cable from Internet conection into vonage box. Phone line from Vonage box to phone jack in the wall. Done as simple as that.

Tags: Telecom & Utilities, Vonage Holdings Corp., Best Idea, service contract

Discussion threads 2007-01-15

Apple hangs up on India call center

Apple hangs up on India call centerWhile I sympathize with the employees, but I love decision.Apple has consistently held the #1 spot for customer support for as long as I can remember. It sucks that a lot of people lost their jobs (though, they will be getting a severence...

Tags: Call centers, Customer relationship management (CRM), Workforce management, call-center, service contract, Apple Inc., Dell Computer Corp., job

Discussion threads 2006-06-05

Open source reshaping services market

Open source reshaping services marketInternet Explorer - Open SourceWhat will it take to get Microsoft to turn IE to the open source community.Sounds like a win win deal to me.People are way over-thinking thisAnd certainly over-analyzing it. You don't need an OSS vendor and support isn't that complicated or...

Tags: Linux, Operating systems, UNIX, open source, service contract

Discussion threads 2005-01-10

Additional Resources

Amazon slashes price of Palm Pre to $79.99, Pixi to $24.99

I don't want ......ANY misleading bargain with a two or three year contract. Sell me the HW at a fair price and let me select the carrier and package of my choice.I am not an idiot. RE: Amazon slashes price of Palm Pre to $79.99, Pixi to $24.99When you limit...

Tags: Smart phones, Price-cutting, Palm Inc., Pixi, Palm Pre, Amazon.com Inc., phone

Discussion threads 2009-11-19

AT&T launches Verizon counter-punch ad, keeps digging that hole

There's a Cr-app for that!I only have one thing to say, Sprint! Well, two things, AT&T neglects to mention 4G. Well, three things, They are the most expensive carrier for the least amount of quality delivered. Oh wait, 4 things, I had an iPhone and loved the interface. In the...

Tags: 3G, Smart phones, Cellular phones, Wireless and Mobility, AT&T Corp., Verizon Communications Inc., AT&T launches Verizon, AT&T Launches, ATT, Apple iPhone, advertisement

Discussion threads 2009-11-19

AT&T loses bid to stop Verizon ads, responds with its own

AT&T could use Apple's patentApple has patented a technique where a user is forced to watch an ad and then answer a quiz about that ad before they are allowed to use their Apple device. AT&T could use this to force all iPhone users to watch AT&T ads.AT&T has no...

Tags: Smart phones, AT&T Corp., Verizon Communications Inc., Apple iPhone, advertisement

Discussion threads 2009-11-19

Apple's "force fed ads" patent more likely related to content, not hardware

Perhaps neitherHopefully you are right and they'll use this process to allow customers to earn free content. Unfortunatley I see this as being a way for Apple to increase its warchest by forcing its followers to view ads. Perhaps it'll be a blend - view enough ads to put $10...

Tags: hardware, O'Grady, advertisement, Apple Inc.

Discussion threads 2009-11-17

Memo to AT&T: When you're in a hole, stop digging

AT&T and Apple were made for each otherBoth are whiny multi-national, multi-billion $$$/year mega corporations that sell substandard products and services to customers who don't know any better. Waaaaaaaaaa!!!!You said it exactly rightquote- [b]"You see, the company thinks consumers are too dumb to know the difference between 3G and non-3G...

Tags: Cellular phones, Wireless and Mobility, AT&T Corp., 3G, Verizon Communications Inc.

Discussion threads 2009-11-13

ASUS Eee PC 1005HAB - Atom N270 1.6 GHz - 10.1" TFT

If you like Customer Service, DO NOT GET AN ASUSBought one of these from Best Buy September 17 and by the power supply starts working intermittently in less than two months. Asus REFUSES to send a new power supply without receiving the bad one back. So I have to have...

Tags: Product marketing, Customer relationship management (CRM), ASUS, TFT

Discussion threads 2009-11-11

Epicor's implementation cost drive: what does it really mean?

Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...

Tags: Epicor Software Corp., Customer, Benefits, Roi/Tco, Outsourcing, Human Resources, Finance, Managerial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett

Blog posts 2009-11-11

Nokia Booklet 3G (black)

Mobile phone maker Nokia is jumping into the Netbook pool with its recently announced Booklet 3G laptop, offering a premium-feeling system for a rock-bottom price, as long as you agree to a two-year AT&T mobile data contract. The Booklet 3G is easily one of the most upscale-looking Netbooks we've...

Tags: Netbooks, nettops & MIDs, 3G, Nokia Corp., Booklet 3G, netbook

Product reviews 2009-11-10

Nokia 3711 - sable (T-Mobile)

Nokia fans in the United States don't get many breaks. Few of the company's phones make it to U.S. carriers and the models that land here tend to be basic handsets for making calls. The Nokia 3711 for T-Mobile is one such phone. Simple in form and function, the 3711...

Tags: Telecom & Utilities, T-Mobile, phone, Nokia Corp., keypad button

Product reviews 2009-11-10

Is MySQL an "albatross" around the neck of Larry Ellison?

The EC is CLUELESSAbsolutely NOTHING changes about MySQL or its license open source with the buy out.infiltrated M$ agents are obfuscating this issueThe MySql should be a slam dunk, but M$ agents are feeding false information to the commision to harm OSS.Are you sure about that?MySql (and of course SUN...

Tags: Databases, MySQL, open source, Larry Ellison, Microsoft Corp., agent

Discussion threads 2009-11-10

Wal-mart preempts Black Friday with HDTV specials this Saturday

China made productsYES all we need is more 'Made In China' to get the economy churning....Bring it home to 'China' no longer USA because we are like Rome we manufacture nothing, we import everything and borrowing TRILLIONS from China.How long will this last I would say as long as they...

Tags: TVs, TV & Home Theater, HDTV, manufacturing, Wal-Mart Stores Inc.

Discussion threads 2009-11-05

RIM BlackBerry Bold 9700 (T-Mobile)

Photo gallery:RIM BlackBerry Bold 9700It's been about a year since the original RIM BlackBerry Bold made its debut, and while it remains a very solid device, it's about time that a flashier, faster model took over the reigns. And that device would be the RIM BlackBerry Bold 9700. Not only...

Tags: Handhelds, BlackBerry Bold 9700, RIM BlackBerry, RIM BlackBerry Bold, RIM BlackBerry Bold 9700, Research In Motion Ltd., T-Mobile, Bold 9700

Product reviews 2009-11-05

Walmart unveils 15.6" HP Pavilion G60 laptop for $298

hmmfor once, i agree with you. why are they still making the celeron...? shouldn't the atom replace that?Intel Celeron?is Inhel still making this 10 year old crap?surplus maybe? ntnti feel 298 is bad for celron processor..but still good option for ppl who r new to these creepy labtops..RE: Walmart unveils...

Tags: Notebooks, Desktops, Processors, HP Pavilion, Wal-Mart Stores Inc., laptop computer, Hewlett-Packard Co.

Discussion threads 2009-11-04

Oracle giving EU a hard time over Sun buy

Oh my, must not up set the crazy EU.Pfttt....A small question why EU can stop or affect a deal inside usa ..... or is the deal is global ....Also we EU dont fork MYSQL into something purely EU ... and tell Oracle to go to hell. If the...

Tags: OPEN SOURCE, Databases, Oracle Corp., MySQL, Sun Microsystems Inc.

Discussion threads 2009-11-04

Do you really want to carry another device just for Twitter?

A Twitter Device? Hmmm... it will probably be a hit for christmas and then die a painful sudden death!never really liked their stuffNever really liked their stuff - limited devices for prices that are still too high? No thanks.Frankly, I'm [b]much[/b] more interested in devices with Wi-Fi than with cell...

Tags: E-mail, Cellular phones, Peek Classic, Twitter Inc.

Discussion threads 2009-11-03