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- Comcast plugs DigitalVoice during my service call
- Comcast plugs DigitalVoice during my service callwow you're stupidANY company you call will have advertisements on the hold music and only a good worker would offer you a service that you may very well like.You try to make this sound like the storm was caused by comcast. Wake up nothing...
- Tags: Telecom & Utilities, Comcast Corp., service call, DigitalVoice
- Discussion threads 2007-12-06
- Comcast CEO kinda, sorta gets there are "horrific" customer service problems
- Comcast CEO kinda, sorta gets there are "horrific" customer service problemsHe doesnt get it...He is just adding a bigger band-aid with adding more call support staff. You need to step back and look at those 250 million calls and sort out the 10-100 reasons and work on resolving the...
- Tags: Comcast Corp., cable, sorta, customer service, service call, cable industry
- Discussion threads 2007-11-28
- Leaked Comcast memo: charges for formerly free service calls are coming
- Leaked Comcast memo: charges for formerly free service calls are comingReply to ArticleSo you think that Comcast should roll trucks to a residence and run interior wiring for customers for free. Trouble calls where customers run there own outlets incorrectly and fixed by a technician for free right. Call Verizon...
- Tags: TVs, TV & Home Theater, Network technology, Comcast Corp., service call
- Discussion threads 2007-04-23
- Leaked Comcast memo: charges for formerly free service calls are coming
- According to an internal Comcast PowerPoint file received by the Consumerist website, Comcast is adopting a policy that beginning this month, will allow significantly more wiggle room for service technicans to charge for home visits that used to be free.Among the ch-ch-changes mentioned in the file, and then...
- Tags: General, Comcast
- Blog posts 2007-04-23
Additional Resources
- My three cents: Verizon's text fee could cripple SMS services
- Verizon Wireless dropped a bomb today on companies that send content over SMS text messaging systems. Techmeme Effective Nov. 1, companies that send messages and other notifications to Verizon Wireless customers via SMS text message - that's everyone from Google to Twitter to startups like alerts.com - could be forced...
- Tags: Verizon Communications Inc., Text Messaging, Messaging, SMS, Verizon Wireless, Twitter, Text Messaging/SMS/MMS, Telephony, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Networking, Sam Diaz
- Blog posts 2008-10-10
- The elephant in the room: SOA and the economy
- We've all been distracted by events in the economy over the past few weeks, and let's face it, it makes for a very large elephant in the room when we talk about SOA. All debates about REST, SOAP, Java, .NET, JSON, ESBs, WOA won't mean a thing...
- Tags: SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick
- Blog posts 2008-10-10
- ISP snoops slink away: Adzilla quits US market
- The bottom is falling out of the market for spying on Internet users. Adzilla says it is leaving the North American market to focus on a part of the world with a seemingly limitless appetite for snooping – Asia. Adzilla's home page says: ...
- Tags: Privacy, Internet Service Provider, Adzilla, Internet Service Providers (ISPs), Government, Security, Internet, Richard Koman
- Blog posts 2008-10-10
- My Awesome IT Job: Director of Rich Media Group at Microsoft
- Hey, we all complain about work from time to time; we've all had lousy jobs. But before you call it a day and head off to the support group that meets at the bar, here are a few words from an IT pro that loves their work. ...
- Tags: Information Technology, Microsoft Corp., Photograph, Rich Media, Strategy, Management, Deb Perelman
- Blog posts 2008-10-10
- Consumers score a partial win against Walmart
- Walmart has done a 180 on its earlier decision to pull the plug on its DRM servers (thereby locking customers' music collection to whatever PC it happened to be on at the time) and decided to keep the DRM servers running - for now. Important Information About Your Digital Music Purchases ...
- Tags: Wal-Mart Stores Inc., Digital-rights Management, Server, Digital Rights Management (DRM), Digital Media, Security, Consumer Electronics, Personal Technology, Adrian Kingsley-Hughes
- Blog posts 2008-10-10
- Forrester: Credit crunch may freeze tech services projects
- Forrester Research in a report is confirming that the credit crunch is beginning to hit technology services firms. The extent of the damage is unclear, but IBM's lower-than-expected third quarter revenue its earnings are stronger than expected may indicate something worse is afoot. Forrester's...
- Tags: Service Provider, IBM Corp., Forrester Research Inc., Business Services, Financial Accounting, Finance, Larry Dignan
- Blog posts 2008-10-10
- News to know: Apple's $800 laptop; MS and Mac Patch Days; Vista Home for business
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Ryan Naraine: Mac OS X Patch Day: 40 security flaws fixed MS Patch Tuesday heads-up: 11 bulletins, 4 critical Ed Bott: Look who's buying...
- Tags: Apple Macintosh, Microsoft Windows Vista, Apple Inc., Microsoft Corp., Laptop Computer, H-1B, Notebooks, Human Resources, Labor Relations, Hardware, Notebooks & Tablets, David Grober
- Blog posts 2008-10-10
- Laptops with mobile WiMax now available
- The first laptops with built-in mobile WiMax wireless broadband are now available in the U.S. Sprint, Intel and the computer companies announced the new WiMax configurations at an event in Baltimore just a few days after Sprint launched its Xohm service there. All of these laptops use...
- Tags: Mobile, Sprint Xohm, Laptop Computer, WiMAX, Wi-Fi, Wireless, 3G, Chipsets, Cellular Phones, Consumer Electronics, Personal Technology, Semiconductors, Hardware, Components, John Morris
- Blog posts 2008-10-09
- Tempest or Nuclear Winter
- A Hurricane Ike for Tech Start-Ups VentureWire Alert free subscription required today reported that venture capitalists are advising their portfolio firms to prepare for a potential nuclear winter. One venture capitalist featured in today's newsletter was quoted as telling firms "to slow down their burn rate, and...
- Tags: Firm, Venture Capital, Product Development, Investment, Product Marketing, Workforce Management, Finance, Financing Startups, Research & Development, Business Operations, Marketing, Human Resources, Brian Sommer
- Blog posts 2008-10-09
- Google PPOB? What is it?
- When you are looking for things that Google is about to do, the best place to keep your eye on is Google's robots.txt file -- a document they keep updated with a list of websites they don't want search engines to index. A week ago, they added "/search2001" which...
- Tags: Google Inc., Internet, Web Site Development, Search, Web Technology, Garett Rogers
- Blog posts 2008-10-09
- Up on the rooftop: Brightening prospects for solar technology
- It's midnight, do you know where your solar panel is? I read somewhere yesterday where thefts of solar panels are on the rise, no doubt due to the rather dear price that they still command. Hopefully, that's on a pace for change, given that many of us...
- Tags: Installation, Solar Energy, Photovoltaics, Telecom & Utilities, Manufacturing, Heather Clancy
- Blog posts 2008-10-09
- Entellium executives arrested by FBI for making up revenue figures
- Software as a service company Entellium's future is uncertain after its CEO and CFO were arrested by the FBI for inflating sales to land venture capital. The U.S. Department of Justice said in a press release that CEO Paul Thomas Johnson, 40, and Parrish Jones, 39, were...
- Tags: Revenue, Entellium, FBI, Revenue Figure, Federal Government, Operational Accounting, Corporate Governance, Government, Finance, Business Operations, Corporate Law, Larry Dignan
- Blog posts 2008-10-09
- Amazon cuts S3 pricing; Dangles carrot in front of enterprises
- Amazon said Thursday that it will cut prices on its Simple Storage Service (S3) and offer more volume discounts. The pricing, which goes into effect on Nov. 1, may reflect that Amazon is looking to grab share as competition from Microsoft and others is about to heat...
- Tags: S3 Inc., Amazon.com Inc., Pricing Strategy, Pricing, Marketing Research, Marketing, Larry Dignan
- Blog posts 2008-10-09
- Desktone "Desktops as a Service"
- I had the opportunity to chat with Desktone about their recent announcements. In the last little while they announced a pilot of virtual desktops as a service and partnerships with both Wyse and Microsoft. Here's what Desktone had to say in the desktop as a service announcement: Desktone,...
- Tags: Virtual Desktop, Desktone Inc., Desktop Virtualization, Desktops, Hardware, Dan Kusnetzky
- Blog posts 2008-10-09
- News to know: IBM earnings, Blackberry Storm, WiMax arrives, Oracle+ Primavera
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Sam Diaz: IBM reports early. Profits up 20 percent, full year estimates reaffirmed. Larry Dignan: IBM: Beats earnings target but... Times are officially...
- Tags: Touch Screen, Larry Dignan, Richard Koman, RIM BlackBerry, Earnings, IBM Corp., E-mail, Keyboards, Microsoft Windows, WiMAX, Monitors & Displays, Online Communications, Hardware, Peripherals, Operating Systems, Software, Wireless, Components, Sam Diaz
- Blog posts 2008-10-09
- Where are all the programmers?
- I was at a conference Wednesday that covered an awful lot of ground. There were some good sandwiches, too, and the cookies were first-rate. One thing that stuck out in my mind, though, aside from the deserts, was one companies inability to hire good programmers domestically. This...
- Tags: Recruiting, Programmer, Computer, Development Tools, Productivity, Recruitment & Selection, Software Development, Software/Web Development, Human Resources, Workforce Management, Christopher Dawson
- Blog posts 2008-10-08
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