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- Power Shift: Meeting SLAs in the New IT Service Delivery Model
- In IT departments, the emphasis is on delivering high levels of service availability. As these organizations have become more oriented toward serving internal customers, meeting Service Level Agreements SLAs has emerged as a top priority, since revenue-generating and otherwise business-critical applications must be highly available. Unfortunately, current approaches to delivering...
- Tags: BMC Software Inc., SLA, Information Technology, Service Availability, Server, Service Oriented Resource Management, Service Level Management, It Management, It Operations, It service Management
- White papers 2006-06-29
- How CA's Structural Approach to Service Availability Brings Distinctive Advantages to IT Effectiveness
- CA's vision, and its stated commitment to support what it calls "Enterprise IT Management," or EITM, is to unify and simplify both the deployment, use and integration of management solutions and the tasks and processes surrounding IT management itself. Within that vision, one of CA's core pillars is to improve...
- Tags: Service Management, Information Technology, Service Availability, Computer Associates International Inc., It Services, Strategy, Management
- White papers 2006-05-01
Additional Resources
- Copyright Board's ringtone decision shows failure of the system
- The Copyright Royalty Board's decision last week to keep composer royalties for downloads at 9.1 cents per song keeps Apple's iTunes store online (OK, the idea that Apple would shut down the key leg of its iPod empire was just corporate posturing) but the Board also set a...
- Tags: Board, Ring Tone, Rate, Copyright Royalty Board, Corporate Governance, Government, Vertical Industries, Business Operations, Corporate Law, Enterprise Software, Software, Richard Koman
- Blog posts 2008-10-06
- October promises to be hot month for Drupal, Mono, OpenOffice, Ubuntu
- October is promising to be a big month for open source releases. As the page on the calendar turned, Acquia launched of its commercially supported version of the popular Drupal open source social publishing system. And over the weekend, Novell-sponsored Mono project announced the...
- Tags: Mono, Ubuntu, Drupal, October, Linux, OpenOffice, .Net, Open Source, Development Tools, Operating Systems, Software, Office Suites, Software Development, Software/Web Development, Paula Rooney
- Blog posts 2008-10-06
- Welcome to the Data Cloud ?
- ‘The Cloud' is increasingly prevalent in tech conversation these days. Stalwarts of the space such as Amazon and Salesforce go from strength to strength, whilst titans of an earlier model such as Larry Ellison and even Steve Ballmer now seek to appropriate the meme. New blogs like CloudAve play a...
- Tags: Web, Data, UKOLN, Channel Management, Internet, Semantic Web, Cloud Computing, Marketing, Paul Miller
- Blog posts 2008-10-06
- Netflix: Outage, economy ding subscriber growth
- Netflix on Monday detailed its outlook for the third and fourth quarters, projected fewer subscribers than before and said its August outage cost it $6.5 million. The company said in a statement that its third quarter earnings will be "comfortably" within its targets, but said a one-time...
- Tags: NetFlix Inc., Outage, Manufacturing, Larry Dignan
- Blog posts 2008-10-06
- Two Europeans indicted for US cyberattacks
- The indictments are part of the FBI's Operation Cyberslam, said to be the US's first successful investigation into a large-scale, commercially motivated denial-of-service attack Two Europeans, one of whom is English, have been indicted by a US federal grand jury in connection with a 2003 distributed denial-of-service attack that...
- Tags: FBI, Cyberattack, Distributed Denial Of Service, Attack, Operation Cyberslam, Gembe, Federal Government, Government, security, botnet, cybercrime, DOS, attacks, Matthew Broersma, ZDNet.co.uk
- News items 2008-10-06
- The top five reasons why Windows Vista failed
- On Friday, Microsoft gave computer makers a six-month extension for offering Windows XP on newly-shipped PCs. While this doesn't impact enterprise IT -- because volume licensing agreements will allow IT to keep installing Windows XP for many years to come -- the move is another symbolic nail in Vista's coffin....
- Tags: Information Technology, Microsoft Windows Vista, Microsoft Corp., IT Department, Microsoft Windows, Microsoft Windows Vista (Longhorn), Microsoft Windows XP, Operating Systems, Software, Jason Hiner
- Blog posts 2008-10-06
- The cloud finally comes to education
- Cloud computing is one of those great buzzwords in IT that, so far, has meant very little to the average Ed Tech customer. We all have a pretty good idea what it means: lots of computers somewhere (we don't actually care where) doing lots of processing to deliver services...
- Tags: Education, PC, Thin Client, Computer, Cloud, SIMtone Corp., Desktops, Productivity, Thin Clients, Cloud Computing, Hardware, Christopher Dawson
- Blog posts 2008-10-06
- News to know: Green PCs, IT; IBM; Nokia; Apple
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Larry Dignan: IBM launches beta of 'Bluehouse,' eyes Cisco's WebEx Matthew Miller: First impressions of the Nokia N96. Gallery right. Mary Jo...
- Tags: Steve Jobs, Larry Dignan, Nokia Corp., PC, Information Technology, Yahoo! Inc., Apple Inc., Microsoft Corp., Matthew Miller, IBM Corp., Podcasts, Linux, Internet, Operating Systems, Software
- Blog posts 2008-10-06
- Truevert stands on Yahoo!'s shoulders; learning to search for Green issues
- Joining the growing band of search solutions built on top of Yahoo's Build Your Own Search Search Service BOSS initiative, Truevert seeks to apply semantics in providing a particular slant on searches across Yahoo!'s index. Topically, Truevert "is focused on green, environmental...
- Tags: Taxonomy, Yahoo! Inc., Ontology, Search Result, Truevert, Search, Strategy, Management, Paul Miller
- Blog posts 2008-10-06
- IBM launches beta of 'Bluehouse,' eyes Cisco's WebEx
- IBM will announce Monday that it is launching a beta of "Bluehouse," a social networking and collaboration service designed to link businesses with various partners. The move, part of a broader effort to define IBM's cloud computing strategy, will put it in direct competition with Cisco's collaboration...
- Tags: WebEx Communications Inc., Collaboration, Beta, Cisco Systems Inc., IBM Corp., Cloud Computing, Larry Dignan
- Blog posts 2008-10-05
- Hands-on review of the Logitech Squeezebox Boom
- After seeing my mildly skeptical post about the release of its Squeezebox Boom Internet radio device, Logitech offered to send me a sample unit to review, promising me I'd be pleasantly surprised with the audio output from the compact unit. I've been testing it out over the last few weeks,...
- Tags: Station, Radio, Logitech, Boom, Music Services, Advertising & Promotion, Engineering, Wireless, Marketing, Sean Portnoy
- Blog posts 2008-10-04
- fring lets you make Skype calls from your iPhone, available for free
- Back in April I wrote about the availability of fring on the iPhone, but at that time you needed a jailbroken iPhone to use it and the iPhone 3G wasn't yet available. You may recall that fring is a VoIP application that lets you use Skype, MSN, Google Talk, ICQ,...
- Tags: Apple iPhone, Skype Technologies S.A., 3G, Wireless LANs, Microsoft Windows, Wireless, Wi-Fi, Telephony, Instant Messaging, Operating Systems, Cellular Phones, Consumer Electronics, Personal Technology, Software, Networking, Internet, Online Communications, Matthew Miller
- Blog posts 2008-10-04
- T-Mobile clarifies G1 Android pre-order availability and text messaging question
- I was lucky enough to attend the T-Mobile G1 product announcement in New York a couple of weeks ago and actually pre-ordered my own G1 that day on the train back to the airport for my flight home and it turns out it was a good thing I did. I...
- Tags: T-Mobile G1, T-Mobile, Text Messaging, Text Messaging/SMS/MMS, Cellular Phones, Handhelds, Consumer Electronics, Personal Technology, Online Communications, Hardware, Matthew Miller
- Blog posts 2008-10-03
- Enterprise 2.0 and business collaboration
- Update: I hit "publish" before the article was completely finished, so I've added some images and updated some links. I can't pull the post without it leaving a trail behind it, so I may as well just own up now and say, "whoops, sorry". GroupSwim Collaboration, in...
- Tags: Security, Microsoft SharePoint, Enterprise 2.0, Wiki, Collaboration, Groupware, Online Communications, Enterprise Software, Software, Zack Whittaker
- Blog posts 2008-10-03
- EIC podcast: Tech economy turmoil; Cloud computing; Citizen journalism fails
- On this week's EIC squared podcast, Dan and I talk about the economy's impact on the tech sector, cloud computing and citizen journalism following the fake Steve Jobs heart attack story. On the economy Dan and I covered a lot of waterfront. We talked about technology spending...
- Tags: Podcast, Citizen Journalism, Cloud Computing, Larry Dignan
- Blog posts 2008-10-03
- President Obama will take away kids cold medicine
- President Obama will take away kids cold medicineWhy regulate something that is only a problem due to irresponsible parentsALL over-the-counter OTC medications have information about who can use it and how much medicine it should get. Every bottle of OTC medication has very visible warning and most specify that...
- Tags: blog author, gov, cold medicine, Obama, prescription, medication
- Discussion threads 2008-10-03
- HP to jump into smartphones. Why?
- Hewlett Packard is jumping deeper into the crowded smartphone market, announcing plans for an iPaq smartphone that will be marketed toward consumers to be released first in Europe before the end of the year and later worldwide, according to a report in the Wall Street Journal. In...
- Tags: Hewlett-Packard Co., Smart Phone, Smart Phones, Cellular Phones, Handhelds, Consumer Electronics, Personal Technology, Hardware, Sam Diaz
- Blog posts 2008-10-03
- Slimming down the bloated iTunes 8 installer
- Slimming down the bloated iTunes 8 installerPerformance?Let alone the installer size, does anyone else out there have kind of mediocre performance with iTunes in Windows Vista? I've had a number of times where it just seems to come up black, or respond slowly, or syncing just slows my PC to...
- Tags: Digital music, Digital media, Apple iTunes, installer
- Discussion threads 2008-10-03
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