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Serio IT Service View 5.5.04 (Windows)

Serio IT Service View is a free tool for monitoring servers and network devices. It includes standard plugins for monitoring Windows Servers, Linux Servers, Exchange servers, 'pingable' devices, log files, Oracle databases, web servers and web page content monitoring. It can respond to SNMP Traps, and includes its own mib...

Tags: Monitoring, Microsoft Windows, Plug-in, Serio, Serio IT Service View, WMI Integration, Servers, Hardware

Software downloads 2009-07-08

Serio IT Service View Pro 5.5.04 (Windows)

Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one. Define one or more Service Level Agreements for the devices you are monitoring. The reports scheduler can email availability and downtime graphs and statistics for those devices to you and your...

Tags: Monitoring, Microsoft Windows, Serio, Serio IT Service View Pro, Servers, Hardware

Software downloads 2009-06-28

Service Desk/Helpdesk Metrics and Reporting : Getting Started

This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be based. The paper will be useful for those attempting to produce a management report for the first time...

Tags: Information Technology, Serio, Help Desk, Service Level Management, Call Centers, Strategy, It Services, It Operations, It service Management, Management

White papers 2006-12-04

Incident Management - Do's and Don'ts

This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL principles. The paper will be useful for anyone setting up a new Service Desk on ITIL principles, or moving a current Help Desk to an ITIL based single...

Tags: Service Desk, Incident Management, Serio, ITIL, Process Improvement, It Services, Help Desk, Quality, Business Operations, It Operations

White papers 2006-11-29

Problem Management - Why and How?

This White Paper is for anyone intending to implement a Problem Management Process, based on ITIL principles, or seeking an introduction to Problem Management. By offering ideas and practical suggestions, it is hoped this paper will be useful for anyone setting up a new Problem Management Process based on ITIL...

Tags: Problem Management, Serio, ITIL, It Services

White papers 2006-11-29

Introduction to ITIL

This paper will introduce people to key concepts and key terms. The White Paper introduces; Service Desk; Incident Management; Problem Management; Change Management; Release Management and Configuration Management. ITIL is a set of processes for IT Service Support and Service Delivery. ITIL is a set of processes for IT Service...

Tags: Serio, White Paper, ITIL, Process Improvement, It Services, Change Management, Quality, Business Operations, Tools & Techniques, Management

White papers 2006-11-29

Introducing ITIL Availability Management

Those involved in IT Service Management who have had some exposure to ITIL, and who wish to find out more about what is involved in Availability Management. This paper explains some of the basics of Availability Management, providing practical help and examples wherever possible. At the end of this White...

Tags: Serio, ITIL, Process Improvement, It Services, Service Level Management, Quality, Business Operations, It Operations, It service Management

White papers 2006-11-29

Seriosly interesting

Helen Cheng of Seriosity spoke at PC Forum last March, but she said very little about her own company and talked mostly about her experiences as a level-60 World of Warcraft warrior. She fascinated the audience, especially with her persuasive assertion that “everything is so transparent; you...

Tags: Uncategorized, Start-up

Blog posts 2006-11-08

Additional Resources

First step to improve test scores? Technology.

Schools districts in Massachusetts are banking on high tech to boost test scores, reports the Boston Globe. The first step that the Billerica school district took was to hire Salah E. Khelfaoui as technology director. "Here we are dealing with the most precious of resources -- children -- and...

Tags: Education Technology, IT Management, K-12, Salah E. Khelfaoui

Blog posts 2007-01-15

Ex-Sun exec lambasts Sun's late layoffs

Ex-Sun exec lambasts Sun's late layoffsgotta agreeMcNealy is a horrible CEO. Kept hiring useless people and wouldn't fire them. Originally, they got good engineers but during the boom, they hired anyone who asked for a handout. In addition, they bought lot of useless companies for lot more than they...

Tags: Programming languages, Java, Workforce management, Investment, layoff, Sun Microsystems Inc., Shoemaker

Discussion threads 2006-04-10