<![CDATA[self-service Resources | ZDNet]]> en-us <![CDATA[Balancing Customer Intimacy with Self-Sufficiency]]> Wed, 17 Dec 2008 00:00:00 -0800 CTXS CTXS <![CDATA[Enterprise 2.0 industry matures as businesses grapple with its potential]]> Tue, 22 Apr 2008 04:23:22 -0700 <![CDATA[5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know]]> Tue, 02 Aug 2005 00:00:00 -0700 EGAN EGAN <![CDATA[Realizing the True Value of Online Self-Service and E-Billing]]> Mon, 01 Aug 2005 00:00:00 -0700