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ZDNet Resources
- Balancing Customer Intimacy with Self-Sufficiency
- Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This new Service Excellence Research Group white paper explores self-service's impact on the rest of the support organization and what you can do...
- Tags: White Paper, Citrix Systems Inc., Self-service, Strategy, Management
- White papers 2008-12-17
- Enterprise 2.0 industry matures as businesses grapple with its potential
- Some of the big IT news over the weekend was the announcement that Forrester predicts that the Enterprise 2.0 space will be a $4.6 billion industry within 5 years. ZDNet's Larry Dignan had the full breakdown yesterday on Forresters bullish outlook while Dennis Howlett immediately took umbrage with...
- Tags: Application, Dion Hinchcliffe, Enterprise 2.0, Enterprise 2.0 Industry, Enterprise 2.0 Tool, Information Technology, Self-service, Software
- Blog posts 2008-04-22
- 5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
- Self-service is "In" among businesses. In the quest for efficiency in customer care, customer service organizations are implementing aggressive self-service processes using web, internet, and phone technologies. Unfortunately, most such initiatives focus solely on departmental goals such as reduction of contact center interaction volume and neglect broader corporate objectives, jeopardizing...
- Tags: Web, Contact Center, eGain Communications Corp., Self-service, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2005-08-02
- Realizing the True Value of Online Self-Service and E-Billing
- Self-service is the fastest-growing customer care channel and is widely recognized as a viable means to dramatically reduce operational costs. However, many companies deploying self-service and e-billing solutions have met with limited success. In most cases, user adoption remains low because most existing self-service and e-billing offerings do not adequately...
- Tags: Electronic Billing, Self-service
- White papers 2005-08-01
Additional Resources
- 'EvoGrid' to model life's origins, and maybe answer the big questions
- EvoGrid is a grid-computing concept that'll attempt to digitally simulate the primordial soup from which life arose and it may shed light on the origins of life on Earth and in the universe. It may also provide new tools for evolutionary biology, biochemistry, and complexity studies. Studying...
- Tags: Earth, Soup, Computer, EvoGrid, Life Form, Productivity, Chris Jablonski
- Blog posts 2009-07-04
- Eufony Free WMA MP3 Converter 1.02 (Windows)
- Eufony Free WMA MP3 Converter is a powerful audio converter for WMA to MP3 and MP3 to WMA conversion. You probably have cool music or songs in WMA files (e.g. a ton of CDs that you've ripped with Windows Media Player, they are always saved as WMA), but your portable...
- Tags: WMA, Microsoft Windows, MP3, HongLiang Tang, Eufony Free WMA MP3 Converter, Digital Music, Digital Media, Personal Technology, Consumer Electronics
- Software downloads 2009-07-03
- SmartSVN Professional 6.0.3 (Mac)
- SmartSVN is a platform-independent Subversion SVN client. Although it contains very powerful features, it is very easy to use, especially for users of SmartCVS who switched to Subversion. SmartSVN is self-contained, no need to install seperate applications like Subversion command line client or file compare tools. SmartSVN is available...
- Tags: Apple Macintosh, SyntEvo, SmartSVN, Productivity, Desktops, Hardware
- Software downloads 2009-07-03
- NYC blogger embraces self-promotion, gets Yahoo's attention
- NYC blogger embraces self-promotion, gets Yahoo's attentionSponsored Conversation and FTC GuidelinesSponsored Conversation is self promotion within social communities and is content which is ranking online with Yahoo and other search engines. Just as brand managers once experienced a transition of offline brand management into the online marketing space, they...
- Tags: Branding, Blogging, INTERNET, Marketing research, brand, Yahoo! Inc., brand manager, NYC
- Discussion threads 2009-07-02
- Tips for photographing fireworks
- Tips for photographing fireworksNaah, it's more fun to set the camera to 'auto' and turn the flash on.When I did fireworks photography, the number of people who don't bother to research is staggering. It's otherwise funny.And people like to say photography is just pointing at something and pressing a...
- Tags: camera, F16, photography
- Discussion threads 2009-07-02
- JumpBox for the Silverstripe Content Management System 1.1.6 (Mac)
- Silverstripe is a standards-compliant content management system that allows the user to manage a dynamic content site. Silverstripe utilizes MVC architecture and has a desktop feel with its use of AJAX-based controls. This JumpBox is based on the 1.1 JumpBox Platform and includes a backup system that supports archiving the...
- Tags: Software, Apple Macintosh, Dynamic Content, JumpBox, Silverstripe, Tools & Techniques, Backups, Benefits, Servers, Management, Human Resources, Hardware
- Software downloads 2009-07-02
- So about those illegal downloads
- PC World posted an interesting article today about the sale of The Pirate Bay. Titled "Pirate Bay Sale Signals the Death of an Era", the article brings up some important potential implications for education in secondary schools as well as for enforcement at colleges and universities. ...
- Tags: Software, Music, Michael Scalisi, Christopher Dawson
- Blog posts 2009-07-01
- Image for DOS 2.40a (Windows)
- Image for DOS is a reliable and easy to use drive imaging software package. Completely backup your operating systems, including Windows or Linux. It supports any partition type, including FAT, FAT32, NTFS, EXT2/3, Reiser, and XFS. It also supports USB2, IEEE1394, ATAPI CD and DVD drives without the need for...
- Tags: DOS, Linux, Backups, Microsoft Windows, Operating Systems, UNIX, Open Source, Software
- Software downloads 2009-07-01
- PhotoZoom Pro 3.0 (Mac)
- PhotoZoom Pro (formerly known as S-Spline Pro) is software for enlarging digital images, available for OS X 10.3+ and Windows. It is based on S-Spline XL: a renewed and improved version of our patented, self-adjusting S-Spline interpolation technology.Some features:Enlargements up to 1 million by 1 million pixels file format allowingCustomizable...
- Tags: Apple Macintosh, Apple Mac OS X, Microsoft Windows, Productivity, Operating Systems, Software, Apple Mac OS
- Software downloads 2009-07-01
- Amazon vs. tax happy states: E-tailer could nuke Associates program and still win
- Amazon vs. tax happy states: E-tailer could nuke Associates program and still winFree internet, a distruption to govt run bussinessesFor past few centuries governments always picked businesses which are very easy and made sure of no-competition. Some of these businesses are tax collection, lottery program, etc. Only politicians have full...
- Tags: Taxes, Free trade, Personal finance, Amazon.com Inc., happy state, tax, still win, online retail company
- Discussion threads 2009-06-30
- JumpBox for the PMwiki wiki system 1.1.6 (Mac)
- PmWiki is a wiki-based system for collaborative creation and maintenance of websites. PmWiki pages look and act like normal web pages, except they have an "Edit" link that makes it easy to modify existing pages and add new pages into the website, using basic editing rules. PmWiki is a clean...
- Tags: Software, Apple Macintosh, Benefit, JumpBox, PMwiki, Wiki, Online Communications
- Software downloads 2009-06-30
- Silver Key 3.60 (Windows)
- Silver Key is a file encryption program that encrypts files or folders and produces encrypted parcels, which can be safely sent over the Internet. Silver Key parcels are self-extracting and don't require the recipient to have any cryptographic software installed. You can also specify additional action to be performed during...
- Tags: Parcel, File, Inv Softworks, Internet, Microsoft Windows, Operating Systems, Software
- Software downloads 2009-06-30
- Kruptos 2 3.0.0.34 build 1.0.0.43 (Windows)
- Kruptos 2 is an easy-to-use 128/256-bit file encryption utility that allows you to secure any sensitive files stored on your PC or portable storage device. Kruptos 2 includes a file shredding utility, and the ability to generate self-decrypting files. It is quick to download and simple to install. It is...
- Tags: Storage Device, Microsoft Windows, File, Kruptos2, Kruptos 2, Storage, Hardware
- Software downloads 2009-06-30
- TinkerTool System 2.0 (Mac)
- TinkerTool System 2 is a collection of system utility features assisting you in performing advanced administration tasks on Apple Macintosh computers. The application makes use of a self-adapting user interface which automatically adjusts to the computer model and to the version of Mac OS X you are running. All options...
- Tags: Apple Macintosh, Marcel Bresink Software-Systeme, TinkerTool System 2, Productivity, Desktops, Apple Mac OS X, Apple Mac OS, Hardware, Operating Systems, Software
- Software downloads 2009-06-30
- BP Tracker for iPhone 1.3 (Mobile)
- BP Tracker for iPhone conveniently provides an easy way to email the blood pressure readings to yourself, your doctor, or anyone you choose. BP Tracker for iPhone can email readings to self or doctor, graphs of readings, dedicated view to show statistics, stats and email can be filtered by time...
- Tags: Blood Pressure, Apple iPhone, BP Plc, Mobile, IncisiveGeek, E-mail, Smart Phones, Healthcare, Online Communications, Consumer Electronics, Personal Technology
- Software downloads 2009-06-30
- WinRAR 3.90 beta 4 (Windows)
- WinRAR beta offers 32-bit and 64-bit Windows versions of RAR Archiver, the powerful archiver and archive manager. RAR files can usually compress content 8 to 15 percent more than ZIP or ARJ files.WinRAR's main features include strong general and multimedia compression, the ability to process non-RAR archive formats, long filename...
- Tags: Archive, WinRar, Beta, RARLAB, Microsoft Windows, Operating Systems, Software
- Software downloads 2009-06-30
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Smartphones
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Last year, many businesses deferred the purchase of new laptops in favor of smartphones, and why not? Offering phone, calendar, email, IM and Web access, they're arguably the most practical business tools. Check out the latest CNET Reviews of Blackberry devices for all the knowledge you need to make an intelligent choice.
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Sleek. Thin. Light.
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With its full keyboard and high-res screen, the BlackBerry® Curve 8900 is the perfect fit for your work and your life.
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