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- Balancing Customer Intimacy with Self-Sufficiency
- Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores self-service's impact on the rest of the support organization and what you can do to better balance assisted support with...
- White papers 2008-12-17
- Enterprise 2.0 industry matures as businesses grapple with its potential
- Some of the big IT news over the weekend was the announcement that Forrester predicts that the Enterprise 2.0 space will be a $4.6 billion industry within 5 years. ZDNet's Larry Dignan had the full breakdown yesterday on Forresters bullish outlook while Dennis Howlett immediately took umbrage with...
- Blog posts 2008-04-22
- 5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
- Self-service is "In" among businesses. In the quest for efficiency in customer care, customer service organizations are implementing aggressive self-service processes using web, internet, and phone technologies. Unfortunately, most such initiatives focus solely on departmental goals such as reduction of contact center interaction volume and neglect broader corporate objectives, jeopardizing...
- White papers 2005-08-02
- Realizing the True Value of Online Self-Service and E-Billing
- Self-service is the fastest-growing customer care channel and is widely recognized as a viable means to dramatically reduce operational costs. However, many companies deploying self-service and e-billing solutions have met with limited success. In most cases, user adoption remains low because most existing self-service and e-billing offerings do not adequately...
- White papers 2005-08-01
Additional Resources
- Could global warming be self-limiting?
- Ice melt in Antarctic could create new, natural carbon sink, says research. by Harry Fuller
- Blog posts 2009-11-23
- Smart Encryptor - Encryption Manager 5.11 (Windows)
- SmartEncryptor uses the most powerful encryption algorithms existing. AES - the US Government standard symmetric encryption algorithm and Blowfish. Encrypt files and folders Send files over the Internet securely Create self-decrypting executables. Works on all Windows systems. Version 4.1 may include unspecified updates, enhancements, or bug fixes.
- Software downloads 2009-11-21
- Ashampoo Magical Security 2.02 (Windows)
- Encode files with sensitive contents so that instead of text and numbers they simply contain an incomprehensible mix of letters. The algorithm is so strong that it isnt possible for anyone to crack the code in a justifiable time period, even if they are able to draw on a very...
- Software downloads 2009-11-20
- Photo to Sketch 4.0 Standard (Windows)
- It is a tool to convert a photo to wonderful sketch automatic. And mail it to your friends. Sketch effects includes pen sketch, pencil sketch, pastel sketch. Figure a self-portrait use on Usenet or ICQ. Make a sketch as characteristic gift mail to your friends or sweetheart and give them...
- Software downloads 2009-11-20
- SHARM 3.3.4 (Windows)
- SHARM (Self-Hypnosis And Relaxation Machine) is the software tool that enables both professional therapists and advanced users to quickly and easily create their own customized therapy and self-improvement sessions. SHARM offers over 100 predefined sessions. Open one of the session files, set the length of the session, and press "Play"....
- Software downloads 2009-11-19
- Salesforce Chatter: Social operating systems emerge on the IT stage
- The next big shift: Intranets, portals, and software suites that are the integrating force of the social fabric for our organizations. This morning's announcement here at Dreamforce today from Salesforce of Chatter, an enterprise-class realization of Facebook and Twitter, is further evidence of the industry's push for social Web capabilities...
- Blog posts 2009-11-18
- Yahoo's dwindling search share: Time to panic?
- Typical MicrosoftThis is normal business practice for MS. Partner up with someone, take what they need, then discard them.Ask anyone from RealNetworks how their partnership went.It's about search.Wow, it looks like the volume of search users use the search engine that delivers better results.Google search is better than Bing...
- Discussion threads 2009-11-18
- ContaX 1.2.4 (Mac)
- ContaX will let you Store, View, Interact and Communicate with your Contacts, Customers, Prospects and Suppliers more Easily and Efficiently than ever before. For Individuals, Clubs and Small Businesses who wish to use their Contact or Membership database proactively. Ideal for Graphic Designers, Web Developers, Software Developers, Self Employed, Electricians,...
- Software downloads 2009-11-18
- PowerArchiver 2010 11.61 (Windows)
- PowerArchiver is an archive utility that provides support for most compressed and encoded files, as well as access to many powerful features and tools through an easy-to-use interface that seamlessly integrates with Windows Explorer. PowerArchiver natively supports ZIP, 7-Zip, CAB, LHA LZH, TAR, TAR.GZ, TAR.BZ2, BH, RAR, ARJ, ARC, ACE,...
- Software downloads 2009-11-18
- Microsoft to share some details on IE 9 at PDC show this week
- Tabs that dont hang and,1. HTML 5 standards compliance ahead of Chrome and FF2. Better plugins3. CSS 3 compliance4. FASTER!Trying to develop for IE8 is still a pain!Addon supportFor things like AdBlock Plus.Also, an x64 version of silverlight.Grow upso do not read this blog - OK? Prefer Firefox but...
- Discussion threads 2009-11-17
- Countries engaging in Cyber Cold War
- Block all the overseas countriesDeny then Allow.Only allow what traffic that should go across yourservers, otherwise you are setting your self upfor disaster.There is no reason for an American company thatdoes business in America to be open to the worldfor web/email/ftp/ssh/email.There are several sites that have all of theIP ranges...
- Discussion threads 2009-11-17
- RetainWall 2.20 (Windows)
- RetainWall is a software mainly designed for the purpose of designing a concrete or masonry retaining wall. The wall may retain soil or other granular material. It analyses the stability of the wall based on the loads and the resulting base pressure, sliding and eccentricities. Loads applied on the wall...
- Software downloads 2009-11-17
- IRS Form W-4 2009.02 (Windows)
- IRS Form W-4 with electronic signature. Self-calculating form in pdf format. This is the official IRS form used by employees to declare their withholding exemptions from their paycheck. The pdf forms were downloaded from the official IRS website and calculations were added.
- Software downloads 2009-11-17
- Zvox Z-Base 575
- Photo gallery:Zvox Z-Base 575Sound bars feel like they've been around forever now, but they're still a relatively new product; consider that the groundbreaking Yamaha YSP-1 debuted back at CES 2005. Since then, the exterior design of the units hasn't changed much, with the vast majority still consisting of a long...
- Product reviews 2009-11-16
- Niacin best for raising good cholesterol
- i'm a pharmacist...and this article is a rubishDO NOT trust this type of cheap propagandaI'm also a pharmacist...agree!The "study" consisted of only 300 or so "patients"...not large enough to be statistically significant. Not only that, it was funded by a competitor to Zetia/Vytorin!Now, I'm not saying niacin...
- Discussion threads 2009-11-16
- 'The Purpose of a Business is to Create a Customer' - Peter Drucker Centenary
- This month marks the centenary of Management guru Peter Drucker's birth, and the Harvard Business Review - the Vogue magazine of management fashions - has a terrific section devoted to his legacy and ideas this month. The paper version is a keeper. Drucker's...
- Blog posts 2009-11-16
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