sears roebuck & co. Resources

Sponsored White Papers, Webcasts, and Downloads

ZDNet Resources

Sears and the dishwasher that didn't: Sears and the dishwasher that didn'tI figured it out right away....I saw "Sears" and "Dishwasher" and pretty much figured out that it had nothing to do with virtualization. I also figured out that it's Dan's blog and that he can write about whatever the hell he wants to write...; Tags: Financial services, Sears Roebuck & Co.; Discussion threads 2008-04-10
Sears and the dishwasher that didn't: This is a customer service horror story that has a happy ending. After twelve years of service, our dishwasher finally gave up and died. We looked all over town to find the best dishwasher that would fit in the space currently occupied by the old one and, of course, at...; Tags: Sears Roebuck & Co., Person, Machine, Sales Strategy, Sales Force Management, Sales, Dan Kusnetzky; Blog posts 2008-04-10
Sears picks new online leader; Let's hope he gets the security thing: Sears picks new online leader; Let's hope he gets the security thingHey they are just trying to give the same shopping ....experience as you get in the stores :)What Sears needs ....... is somebody smart enough to know that the only way to sell on the web is by SHOWING...; Tags: Leadership, Web browsers, Sears Roebuck & Co., security thing, leader, security; Discussion threads 2008-01-26
Sears picks new online leader; Let's hope he gets the security thing: Sears Holdings is expected to name a Microsoft veteran to head its online business. According to the Wall Street Journal, Sears will name James Barr, who was the general manager of Microsoft's MSN Shopping and Marketplaces. Barr will become a senior vice president of Sears Holdings. ...; Tags: Sears Roebuck & Co., Leader, Sears Holdings, James Barr, Security, Larry Dignan; Blog posts 2008-01-26
Lawyers circle Sears over privacy: Lawyers circle Sears over privacyThe Sharks smell blood....They will be out in numbersI'm still in awe...That people still shop at Sears.. The most overpriced retail store other than Circuit City.For them to be in bed with Comscore...they deserve whatever they get.Comscore has been in the spyware business since day one....; Tags: SECURITY, Sears Roebuck & Co., SHARKS, privacy, ComScore Networks Inc.; Discussion threads 2008-01-07

Lawyers circle Sears over privacy: Sears may have taken down a feature that allowed you to see anyone's purchase history, but not fast enough to keep the lawyers at bay. On Friday, KamberEdelson filed a class action complaint alleging that Sears ManageMyHome.com site violates the Illinois Consumer Fraud Act. The suit, first...; Tags: Sears Roebuck & Co., Privacy, Spyware, Spyware, Adware & Malware, Cyberthreats, Security, Larry Dignan; Blog posts 2008-01-07
Play the Sears privacy game (and get your neighbor's purchase history): Play the Sears privacy game (and get your neighbor's purchase history)Well Kmart never scrimped on IT...They bought way more than they ever needed, the only scrimping I saw was on their new data center, with in 6 months they had to power down so the electric company could add...; Tags: Mergers & Acquisitions, Telecom & Utilities, Now IT, Sears Roebuck & Co., privacy game, purchase history; Discussion threads 2008-01-04
Play the Sears privacy game (and get your neighbor's purchase history): Ben Edelman, an assistant professor at the Harvard Business School and noted anti-spyware researcher, is on Sears' privacy case again. This time, Edelman, tells you how to find another person's purchase history via Sears' "Manage My Home" site. If you recall, Edelman highlighted how...; Tags: Game, Sears Roebuck & Co., Ben Edelman, Telecom & Utilities, Strategy, Security, Management, Larry Dignan; Blog posts 2008-01-04
Researcher: Sears' use of ComScore software falls short on privacy: Researcher: Sears' use of ComScore software falls short on privacySears is NOT a nice company....I have no doubt that Sears is being less than transparent in virtually anything they do. One only has to look back to 1999 when they pled guilty to pursuing settlements from customers who had...; Tags: Litigation, software, ComScore Networks Inc., Sears Roebuck & Co.; Discussion threads 2008-01-01
Researcher: Sears' use of ComScore software falls short on privacy: Ben Edelman, an assistant professor at the Harvard Business School and noted anti-spyware researcher, says Sears and Kmart customers are giving up too much private data when they join a marketing program called "My SHC Community." Edelman walks through the installation of the ComScore software that powers Sears Holdings...; Tags: Software, Sears Roebuck & Co., Ben Edelman, ComScore Networks Inc., Privacy, FTC, Sears Holdings Community, Tools & Techniques, Management, Larry Dignan; Blog posts 2008-01-01
Sears for fears: I overhear Sears customer conversations with pass-the-buck customer "service": Sears for fears: I overhear Sears customer conversations with pass-the-buck customer "service"Experiences with customer 'service'I had this experience with a hardware vendor which I shall call Highly Priced or Highly Pompous.I have a printer that stopped working. I sent it to my supplier. They said that could not be fixed....; Tags: Printers, Sears Roebuck & Co., printer, customer conversation, manufacturer; Discussion threads 2007-11-01
Sears for fears: I overhear Sears customer conversations with pass-the-buck customer "service": Refrigerators are not part of my regular beat, but in the name of one more example about just how bad customer service is in our day and age, I just had to share this with you. Last night while on a commuter train back from the Von...; Tags: Sears Roebuck & Co., Supervisor, Customer, Workforce Management, Marketing Research, Human Resources, Marketing, Russell Shaw; Blog posts 2007-11-01
The TJX data breach: Why loss estimates are overblown: The TJX data breach: Why loss estimates are overblownA gibe at your jiveThe word is jibe, unless you mean the data aren't dancing together 1940s style.Who carries the real costs?The issue is that TJX won't recompense people who have to clean their credit reports, check the statements for illegal charges...; Tags: Sales channel, Financial services, Who/what, TJX, credit card, bank, Sears Roebuck & Co.; Discussion threads 2007-05-08
Sears opens 'Second Life' showroom: Sears opens 'Second Life' showroom-1Not so much for the article itself which is so depressing because it is a reminder there are some really lame people in existence, but more for the subject matter. Sorry.Perhaps you shouldSmok'em piece pipe ke-mo-sabe...The lame people won't depress you so much.I am curious,...; Tags: Sears Roebuck & Co., Second Life; Discussion threads 2007-01-08
Sears Appliance Repair - a joy to work with: Sears Appliance Repair - a joy to work withSimpsons? Don't know when that happenedFunny, because I'm fover calling it simpsons-sears and having my wife correct me.Re nortel + MS? Inevitable given that:1- the new Nortel president virtually destroyed Motorala in pursuit of getting WIntel in - and macs/PPC out;2- that...; Tags: Recruitment & Selection, Workforce management, Telecom & Utilities, Sears Roebuck & Co.; Discussion threads 2006-07-19
Sears Appliance Repair - a joy to work with: In one of those frustrating illustrations of that other Murphy's law our clothes dryer failed last week - two weeks before we hand it over as part of the house sale because we're getting new appliances at our new home. So it had to be fixed. We'd bought...; Tags: serial number, Sears Roebuck & Co.; Blog posts 2006-07-19
Sears ends $1.6 billion deal with Computer Sciences: Sears ends $1.6 billion deal with Computer SciencesSears ends $1.6 billion deal with Computer SciencesWell what did you expect when you outsource your IT? You get crappy quality support because the employees are on contract and not working for Sears directly and pretty much just don't care. I've...; Tags: Investment, Sears Roebuck & Co., Computer Sciences Corp., outsourcing; Discussion threads 2005-05-17
Sears, Kmart to merge in $11 billion deal: Sears, Kmart to merge in $11 billion dealSears, Kmart to merge in $11 billion dealDoes this mean I'll get a blue light special on my Craftsmans tools? *ba-dum crash*Thanks folks, I'll be here all night.Big whoop!Does this mean we can move manufacturing jobs from the U.S. to China [u]twice[/u]...; Tags: K Mart, Sears Roebuck & Co.; Discussion threads 2004-11-17
Sears launches consumer electronics line: Sears launches consumer electronics lineSears just never learns.How many times have they tried something like this and failed horribly? I've lost count...They are tryingThey want to be what they used to be a long time ago. Remember, in the old days you could buy everything from the Sears catalog,...; Tags: Sears Roebuck & Co., electronics, Best Buy Co. Inc., consumer electronics; Discussion threads 2004-08-18
Ad groups put spam in the crosshairs: Ad groups put spam in the crosshairsE Mail AdvertisingThe only legitimate advertising is that which WE request! (opt-in)They just want to legitimize spam!What do they mean, "differentiate between legitimate e-mail marketing...and spam."?It's ALL spam. Anyone selling a good product at a fair price doesn't need to stoop to unsolicited...; Tags: Cyberthreats, Unsolicited commercial email, spam, e-mail, advertisement, Sears Roebuck & Co.; Discussion threads 2003-10-15