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- Sears Holdings Corporation: A silent giant in social media
- The company credits an existing social media presence for helping it get through a crisis. by Jennifer Leggio
- Tags: Sears Roebuck & Co., Social Media, Jennifer Leggio
- Blog posts 2009-10-08
- A List: CRM(ish) Reading Worth it.
- Sorry to have dropped off the radar for awhile. I was on the road. Â First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...
- Tags: Sears Roebuck & Co., Social Media, Customer, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing, Paul Greenberg
- Blog posts 2009-09-28
- Customers: Companies Value Them. Then Avoid Them.
- Customers: Companies Value Them. Then Avoid Them.How to cop an attitude...This is what web facing companies do. They think they have to hide everything with one pixel web bugs, packet inspection and the like just to know what I like or want.This sort of stealthy attitude, sneaking around to...
- Tags: belonging
- Discussion threads 2009-06-05
- Information Age versus Tactile Experience
- Venture capitalist Fred Wilson of Union Square Ventures, an early stage fund specializing in investing in IT enabled services 'that have the potential to change the structure of markets', blogged ideas yesterday about the internet's disruption of retail. This is epitomized by the sad state of...
- Tags: Sears Roebuck & Co., Mail-order, Internet, Sales Strategy, Sales Channel, Sales Force Management, Sales, Oliver Marks
- Blog posts 2008-12-27
- First Black Friday ads show up online: 50-inch Samsung plasma for $899.99
- Try as they might, big retailers can't stop their ads for Black Friday otherwise known as the day after Thanksgiving and unofficial start of the holiday shopping season from leaking online often weeks in advance. This year, Sears has the dubious distinction of being the first major retailer of HDTV...
- Tags: Plasma, Home Theater, Advertisement, Sears Roebuck & Co., Samsung Electronics Co. Ltd., Retail Company, Home Entertainment, Retail, Tv & Home Theater, Consumer Electronics, Personal Technology, Sean Portnoy
- Blog posts 2008-10-27
- How big the Google open source credibility gap
- How big the Google open source credibility gapSame script, different actorsEveryone hates "the king of the hill." Once upon a time, Microsoft was David and the Goliath was IBM... and everyone was filled with schadenfreude as IBM lost control of the PC market hardware and wound up seriously restructuring its...
- Tags: Google Inc., Microsoft Corp., Google open source credibility gap, IBM Corp., open source
- Discussion threads 2008-09-22
- Sears and the dishwasher that didn't
- Sears and the dishwasher that didn'tI figured it out right away....I saw "Sears" and "Dishwasher" and pretty much figured out that it had nothing to do with virtualization. I also figured out that it's Dan's blog and that he can write about whatever the hell he wants to write...
- Tags: Financial services, Sears Roebuck & Co.
- Discussion threads 2008-04-10
- Sears and the dishwasher that didn't
- This is a customer service horror story that has a happy ending. After twelve years of service, our dishwasher finally gave up and died. We looked all over town to find the best dishwasher that would fit in the space currently occupied by the old one and, of course, at...
- Tags: Sears Roebuck & Co., Person, Machine, Sales Strategy, Sales Force Management, Sales, Dan Kusnetzky
- Blog posts 2008-04-10
- Sears picks new online leader; Let's hope he gets the security thing
- Sears picks new online leader; Let's hope he gets the security thingHey they are just trying to give the same shopping ....experience as you get in the stores :)What Sears needs ....... is somebody smart enough to know that the only way to sell on the web is by SHOWING...
- Tags: Leadership, Web browsers, Sears Roebuck & Co., security thing, leader, security
- Discussion threads 2008-01-26
- Sears picks new online leader; Let's hope he gets the security thing
- Sears Holdings is expected to name a Microsoft veteran to head its online business. According to the Wall Street Journal, Sears will name James Barr, who was the general manager of Microsoft's MSN Shopping and Marketplaces. Barr will become a senior vice president of Sears Holdings. ...
- Tags: Sears Roebuck & Co., Leader, Sears Holdings, James Barr, Security, Larry Dignan
- Blog posts 2008-01-26
- Lawyers circle Sears over privacy
- Lawyers circle Sears over privacyThe Sharks smell blood....They will be out in numbersI'm still in awe...That people still shop at Sears.. The most overpriced retail store other than Circuit City.For them to be in bed with Comscore...they deserve whatever they get.Comscore has been in the spyware business since day one....
- Tags: SECURITY, Sears Roebuck & Co., SHARKS, privacy, ComScore Networks Inc.
- Discussion threads 2008-01-07
- Lawyers circle Sears over privacy
- Sears may have taken down a feature that allowed you to see anyone's purchase history, but not fast enough to keep the lawyers at bay. On Friday, KamberEdelson filed a class action complaint alleging that Sears ManageMyHome.com site violates the Illinois Consumer Fraud Act. The suit, first...
- Tags: Sears Roebuck & Co., Privacy, Spyware, Spyware, Adware & Malware, Cyberthreats, Security, Larry Dignan
- Blog posts 2008-01-07
- Play the Sears privacy game (and get your neighbor's purchase history)
- Play the Sears privacy game (and get your neighbor's purchase history)Well Kmart never scrimped on IT...They bought way more than they ever needed, the only scrimping I saw was on their new data center, with in 6 months they had to power down so the electric company could add...
- Tags: Mergers & Acquisitions, Telecom & Utilities, Now IT, Sears Roebuck & Co., privacy game, purchase history
- Discussion threads 2008-01-04
- Play the Sears privacy game (and get your neighbor's purchase history)
- Ben Edelman, an assistant professor at the Harvard Business School and noted anti-spyware researcher, is on Sears' privacy case again. This time, Edelman, tells you how to find another person's purchase history via Sears' "Manage My Home" site. If you recall, Edelman highlighted how...
- Tags: Game, Sears Roebuck & Co., Ben Edelman, Telecom & Utilities, Strategy, Security, Management, Larry Dignan
- Blog posts 2008-01-04
- Researcher: Sears' use of ComScore software falls short on privacy
- Researcher: Sears' use of ComScore software falls short on privacySears is NOT a nice company....I have no doubt that Sears is being less than transparent in virtually anything they do. One only has to look back to 1999 when they pled guilty to pursuing settlements from customers who had...
- Tags: Litigation, software, ComScore Networks Inc., Sears Roebuck & Co.
- Discussion threads 2008-01-01
- Researcher: Sears' use of ComScore software falls short on privacy
- Ben Edelman, an assistant professor at the Harvard Business School and noted anti-spyware researcher, says Sears and Kmart customers are giving up too much private data when they join a marketing program called "My SHC Community." Edelman walks through the installation of the ComScore software that powers Sears Holdings...
- Tags: Software, Sears Roebuck & Co., Ben Edelman, ComScore Networks Inc., Privacy, FTC, Sears Holdings Community, Tools & Techniques, Management, Larry Dignan
- Blog posts 2008-01-01
- Sears for fears: I overhear Sears customer conversations with pass-the-buck customer "service"
- Sears for fears: I overhear Sears customer conversations with pass-the-buck customer "service"Experiences with customer 'service'I had this experience with a hardware vendor which I shall call Highly Priced or Highly Pompous.I have a printer that stopped working. I sent it to my supplier. They said that could not be fixed....
- Tags: Printers, Sears Roebuck & Co., printer, customer conversation, manufacturer
- Discussion threads 2007-11-01
- Sears for fears: I overhear Sears customer conversations with pass-the-buck customer "service"
- Refrigerators are not part of my regular beat, but in the name of one more example about just how bad customer service is in our day and age, I just had to share this with you. Last night while on a commuter train back from the Von...
- Tags: Sears Roebuck & Co., Supervisor, Customer, Workforce Management, Marketing Research, Human Resources, Marketing, Russell Shaw
- Blog posts 2007-11-01
- The TJX data breach: Why loss estimates are overblown
- The TJX data breach: Why loss estimates are overblownA gibe at your jiveThe word is jibe, unless you mean the data aren't dancing together 1940s style.Who carries the real costs?The issue is that TJX won't recompense people who have to clean their credit reports, check the statements for illegal charges...
- Tags: Sales channel, Financial services, Who/what, TJX, credit card, bank, Sears Roebuck & Co.
- Discussion threads 2007-05-08
- Sears opens 'Second Life' showroom
- Sears opens 'Second Life' showroom-1Not so much for the article itself which is so depressing because it is a reminder there are some really lame people in existence, but more for the subject matter. Sorry.Perhaps you shouldSmok'em piece pipe ke-mo-sabe...The lame people won't depress you so much.I am curious,...
- Tags: Sears Roebuck & Co., Second Life
- Discussion threads 2007-01-08
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