Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Forrester Strategies for Assessing IT Business Satisfaction
- If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices...
- Tags: Information Technology, Forrester Research Inc., Business Satisfaction, Strategy, Management
- White papers 2009-10-29
- Apple releases iPhone OS 3.1.2
- Wow, you guys have been putting up with all those bugs?Yikes. Makes me glad I have a better phone.You mean one of those phones with near zero customer satisfaction levels By near zero I mean in comparison with iPhone satisfaction levels as recently reported by JD Power.Even with this handful...
- Tags: Smart phones, Telecom & Utilities, Apple iPhone, phone, Apple Inc., customer satisfaction
- Discussion threads 2009-10-08
- Verizon ad trashes AT&T's 3G coverage
- However, JD Power tells us a slightly different storyAccording to their latest survey the iPhone is ranked top in customer satisfaction for both consumer and business users. In fact I was surprised at the size of the large margin the iPhone has with business users.I guess this means that if...
- Tags: Smart phones, Telecom & Utilities, Apple iPhone, AT&T Corp., phone, Verizon Communications Inc., AT&T 3G coverage, AT&T 3G, advertisement, Apple Inc., 3G
- Discussion threads 2009-10-08
- Apple leads smartphone customer satisfaction
- Let the flame wars beginntNo question that Apple changed the gameover 2 years ago.Why aren't the others catching up?Nokia seems to have disappeared.Microsoft latest 6.5 is a disappointment even to Paul Thurrott.I can understand the reference toNokia, but Microsoft has nothing to do with this. The operating system can be...
- Tags: Telecom & Utilities, Smart phones, Apple Inc., High Tech Computer Corp., phone, survey
- Discussion threads 2009-10-08
- Facebook measures Gross National Happiness Index
- Google's old idiom was that if they knew what the world was searching for, they could find out what was most important at the time. Facebook took it one step further with Lexicon; if you can aggregate all of the words in everyone's status updates, you can...
- Tags: Facebook, Word, Gross National Happiness, Blogging, Marketing Research, Internet, Marketing, Andrew Mager
- Blog posts 2009-10-05
- Smartphones: Is image really everything?
- Yeah, it's all imageTechnical excellence and outstanding UI design has nothing to do with it at all.RE: Smartphones: Is image really everything?You wouldn't call tens of millions of iPhones a commodity? It's just a cooler commodity than the Pre or Blackberry, et al. And aside from the 'coolness' of it,...
- Tags: Smart phones, Handhelds, larry, Apple iPhone, phone, smart phone, Pre
- Discussion threads 2009-09-24
- McKinsey's 'Business and Web 2.0' Report and the new Consulting Landscape
- McKinsey, the venerable management consulting company, has produced their second piece of 'Web 2.0 in business' research this year. This is arguably a sign of the rapid maturation of the 2.0 technology and associated (and I'd argue more important) change management sector: the pricey consulting company...
- Tags: Web, McKinsey & Co., Consulting, Web 2.0, Channel Management, Internet, Marketing, Oliver Marks
- Blog posts 2009-09-02
- Has Steve Jobs banned Apple staff from social media?
- Nothing wrong with thatApple does rely on secrecy, especially in their R&D, to get more bang for their buck when the product is finally announced. I could see why Apple would want their employees not talking about their jobs in the social media. I can see why a lot of...
- Tags: Blogging, Steve Jobs, Apple Inc., blog, social media
- Discussion threads 2009-08-31
- Over 75% of organizations haven't upgraded to latest Microsoft Office
- Cause Office 2007 is a UI MESSReally, who at MS decided the ribbon was a good thing? They should be fired.Let's take up 5 rows of space at the top of my screen that I can't change, can't modify and will confuse the living cr@p out of you.And simple...
- Tags: OPEN SOURCE, Microsoft Office, Microsoft Corp., OpenOffice, latest Microsoft Office
- Discussion threads 2009-08-28
- Open source can save your life
- Quick, if your life depended on it, which health care information system would you rather your hospital used: A proprietary system developed by software engineers based on marketing input, bug reports and customer requests? An open source system developed by thousands of health care practitioners including...
- Tags: Hospital, Open Source, Health Care, VA, Healthcare, Vertical Industries, Benefits, Human Resources, Robin Harris
- Blog posts 2009-08-23
- News to know: Bing; Windows; HP; RIM; ZuiTUbe; CD sales; Wimax
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: Bing gains search share on Yahoo, Google Ed Bott: XP, Vista, or Windows 7: Which OS is...
- Tags: Research In Motion Ltd., Larry Dignan, Richard Koman, Hewlett-Packard Co., CD, Matthew Miller, Adrian Kingsley-Hughes, Sam Diaz, Microsoft Windows 7, Microsoft Windows, Sales Strategy, E-mail, WiMAX, Operating Systems, Software, Sales, Online Communications, Wireless And Mobility
- Blog posts 2009-08-19
- PC makers make (small) progress closing Apple's customer satisfaction gap
- Apple's customer satisfaction index rating slipped a bit in 2009, but PC makers such as Gateway and HP managed to improve their ratings, according to the University of Michigan's American Customer Satisfaction Index. Apple is still leader of the pack with a score of 84, down from...
- Tags: Gateway Co., Brand, PC Company, Apple Inc., Customer Satisfaction, ACSI, Product Marketing, Branding, Marketing, Larry Dignan
- Blog posts 2009-08-18
- Gartner financial apps MarketScope
- Earlier today I saw Oracle crowing about getting a top slot in Gartner's Marketscope for financial applications. They weren't the only ones. SAP took a similar top slot. But then all the others Gartner looked at: Epicor, Lawson, Microsoft, Exact, Infor, Sage and Unit 4 Agresso scored 'positive.' Odd you...
- Tags: PeopleSoft Inc., Oracle Corp., Financial, On-demand, Gartner Inc., Sage, KashFlow, Managed Hosting, Smb/Sme, Cloud Computing, Dennis Howlett
- Blog posts 2009-08-17
- Perceived value of BlackBerry brand drops among adults 18-34, rises for age 35-49; Tour 9630 to blame
- RIM's BlackBerry family of mobile devices has undergone dramatic consumer perception shifts in the past two weeks, according to market research agency YouGov's BrandIndex. Since mid-July, BlackBerry's value perception of adults aged 18 to 34 has tanked, while simultaneously rising among adults aged 35 to 49. ...
- Tags: Brand, RIM BlackBerry, Tour, Handhelds, Hardware, Andrew Nusca
- Blog posts 2009-08-05
- Goldman Sachs: BlackBerry, iPhone own smartphones, but if Apple ever gets an enterprise subsidy...
- Goldman Sachs is increasing its smartphone forecast based on a consumer survey that reveals Research in Motion and Apple are the runaway winners in the field, but for vastly different reasons. RIM enjoys enterprise sponsorship, but iPhone's stealth business use campaign is working. The survey in many...
- Tags: Goldman Sachs Group Inc., Apple iPhone, Research In Motion Ltd., Smart Phone, Apple Inc., RIM BlackBerry, Smart Phones, Handhelds, Cellular Phones, Consumer Electronics, Personal Technology, Hardware, Larry Dignan
- Blog posts 2009-08-03
- News to know: Google Voice; Twitter; I'm a PC; FiOS; Microsoft satisfaction; Cloud security
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Google Voice only gets better with launch of mobile app Larry Dignan: Dumb wireless pipe wars: Google...
- Tags: Google Inc., Larry Dignan, PC, Voice, Dana Blankenhorn, Verizon Communications Inc., Andrew Nusca, Apple Inc., Microsoft Corp., Twitter, Sam Diaz, Palm Pre, Desktops, Security, Hardware
- Blog posts 2009-07-16
- Survey: Microsoft customer satisfaction takes second quarter hit
- Survey: Microsoft customer satisfaction takes second quarter hitIf they suck so muchWhy competitor can't manage to significantly increase market share in many fields where Microsoft is keeping(O.S) or even increasing(Server,B.I) its market share, like O.S market ?Could it be that much of the negative perception people has of Microsoft...
- Tags: Microsoft Windows Vista (Longhorn), Product marketing, Microsoft Corp., Microsoft customer satisfaction, customer satisfaction, Microsoft Windows Vista, survey
- Discussion threads 2009-07-15
- Survey: Microsoft customer satisfaction takes second quarter hit
- Customer satisfaction for Microsoft's applications and operating systems took a hit in the second quarter, according to a report by VendorRate, an outfit that tracks vendor satisfaction. It's unclear why Microsoft's scores fell so much. VendorRate tracks the wisdom of crowds and ranks...
- Tags: Customer Satisfaction, Microsoft Corp., Survey, Score, Product Marketing, Operating Systems, Marketing, Software, Larry Dignan
- Blog posts 2009-07-15
- Codeplex the measure of Microsoft open source street cred
- Codeplex the measure of Microsoft open source street credBeing as user oriented as they areMicrosoft performed a user satisfaction survey on the quality of air. Why they even asked we don't know.The results came out, and a whopping 87% of respondents said that they would much rather have "Microsoft Air".Microsoft...
- Tags: CodePlex, Microsoft Corp., open source, Microsoft open source street, Microsoft Open Source
- Discussion threads 2009-07-08
- << Previous
- page 1 of 1
- Next >>
Popular Sanity Saver Videos
White Papers and Webcasts
