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- Sales Performance Management: Maximize Profits with Comprehensive Sales Processes
- Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their account bases. SAP CRM empowers your sales force with a clear and detailed view of prospects, customers, and the market - and the ability to turn...
- White papers 2009-06-17
- SAP, CRM 2.0: The Culture Shift Begins
- SAP, CRM 2.0: The Culture Shift BeginsNice Piece PaulPaul.. thanx for your kind words... the actual epicenter of change re: social interaction and SAP is in our Communications and Marketing teams... these teams are leading the efforts at evangelizing and developing social strategies in support of SAP functional units.FYI, I...
- Discussion threads 2009-03-03
- Can SAP CRM break out of the SoSaaS box?
- Everyone seems to expect that SAP's hosted CRM announcement, due Thursday, will be just another ho-hum reprise of the Same old Software, as a Service SoSaaS concept that's been tried and failed for so many other vendors. Certainly that was my expectation six months ago. But I'd much...
- Blog posts 2006-01-31
- SAP CRM customers would do it all over again
- SAP CRM customers are a happy bunch. That's the feeling you get from AMR Research who spoke to two dozen of the software giant's customers who reported that their CRM implementations were successful. The ease of integration with existing ERP systems was cited as the leading factor in their decisions—not...
- Blog posts 2004-08-05
Additional Resources
- The 'social enterprise' comes of age
- Enterprise 2.0 blog....Have you ever read the blog "Original Thinking" by Dennis Stevenson over on ITToolbox.com? It has some interesting ideas about Enterprise 2.0 that may make for a good article or two.My view on the SAP approachI may be wrong, but I don't see any room for for...
- Discussion threads 2009-11-24
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog.  Let's see how that...
- Blog posts 2009-11-23
- Jigsaw Pieces Can Be More Agile Than Platforms
- Box.net, the little company that likes to tweak Goliath Microsoft's nose with digs at Sharepoint - the billboard above is near Microsoft's silicon valley digs - announced an alignment with Salesforce.com CRM earlier today. Nothing earth shattering here at first glance: it makes perfect sense for...
- Blog posts 2009-10-22
- Future ERP
- Brian Sommer's provocative post that juxtaposes SAP's technology thinking around the 'old' and 'new' worlds provides insights into something SAP was talking about last year - the two speed world of ERP. At the back end there is still plenty to do, hardening applications, winkling out recurring bugs...
- Blog posts 2009-10-19
- Oracle's big plan: Double revenue in five years
- Oracle capped off its OpenWorld conference with a powwow with analysts where management was described as extremely confident about the company's prospects. Although I'm not sure you could ever describe Oracle management as timid---does Larry Ellison allow that?---analyst notes seem to portray executives as exceedingly confident. Judging...
- Blog posts 2009-10-16
- News to know: Oracle OpenWorld; Google Wave; Intel; Windows 7; WiFi
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Ellison's keynote: Linux, Exadata, the Governator and more Paul Greenberg: Oracle OpenWorld 2009 - Social CRM...
- Blog posts 2009-10-15
- Salesforce.com Plays In the Enterprise - Again
- Back in 1999, I was a salesforce.com user and at that time, it was a rather kludgy sales force automation application that didn't do much right - for example if I tried to export a .CSV file it gave me an .XLS file and vice versa.  I read something by Marc...
- Blog posts 2009-10-07
- HP LoadRunner 9.5 (Windows)
- HP LoadRunner is the industry-standard performance testing product for predicting system behavior and performance. Using limited hardware resources, LoadRunner emulates hundreds or thousands of concurrent users to put the application through the rigors of real-life user loads. Your IT group can stress an application from end-to-end and measure the response...
- Software downloads 2009-09-29
- Shouldn’t services firms have their own ERP?
- I caught up this week with Morris Panner, CEO of OpenAir now part of NetSuite. One aspect of our wide-ranging conversation concerned the continuing evolution of businesses, the economy, etc. towards a greater services orientation. Drawing on that, we discussed how services firms need their own version of ERP. ...
- Blog posts 2009-09-25
- News to know: Office Web Apps; Palm; AMD-Intel; Andreessen; Win7 for students
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Mary Jo Foley: Microsoft Office Web Apps go to testers: Ten things to know Zack Whittaker: Office 2010 for...
- Blog posts 2009-09-18
- News to know: Skype; reCAPTCHA; Oracle Q1; Zune HD; Bing
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Report: Skype founders sue eBay; could complicate Skype sale Dave Greenfield: Skype Founders Sue eBay and...
- Blog posts 2009-09-17
- An Affordable, Highly Customizable CRM Solution for Windows-Based Servers
- Customer Relationship Management CRM software has evolved. It is no longer just a sales and lead-generation tool, but is taking on a new role as a back-office platform. The CRM is becoming the unified application that tracks all interactions, both for current and future customers. CRMs have always been customized...
- Case studies 2009-08-27
- News to know: Clearwire; Google Caffeine; innovation; Office and Nokia; VMWare; Windows 7
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: Clearwire bets on fourth quarter WiMax tipping point Garett Rogers: Google to Caffeinate search results ...
- Blog posts 2009-08-12
- ERP sales are falling: here's one reason
- ERP sales are falling: here's one reasonRE: ERP sales are falling: here's one reasonI recently had to find several CRM case studies for a grad school project. I did not have any issues easily locating case studies on sap.com for specific industries. Is it a matter of poor site design...
- Discussion threads 2009-08-04
- News to know: Microsoft; Apple; Google; Hack attacks
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Mary Jo Foley: What's Microsoft's next billion-dollar business? (Hint: it's not search) Microsoft denies holding up Win 7 tools...
- Blog posts 2009-08-04
- Property Services Firm Implements CRM Tool, Generates Return on Investment in Less Than Three Months
- Low usability of the firm's existing SAP Customer Relationship Management CRM application undermined user adoption. IT managers found the inflexible system prohibitively expensive to customize to individual business units. As a result, the solution was not used and salespeople lacked visibility into the activities of other business units. This led...
- Case studies 2009-08-01
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