sap crm on-demand

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SAP CRM On-Demand Solution: The Key to a Customer-Centric Enterprise

This paper introduces the SAP Customer Relationship Management on-demand solution - an easy-to-use, hosted, Web-based solution built on the same architectural platform as the industry-leading mySAP Customer Relationship Management solution. With two CRM deployment options, only SAP addresses the varying needs of the entire sales organization and - as the...

Tags: SAP CRM On-demand, On-demand, SAP AG, CRM, Customer Relationship Management (CRM), Managed Hosting, Advertising & Promotion, Cloud Computing, Enterprise Software, Software, Marketing

White papers 2006-01-01

Additional Resources

The 'social enterprise' comes of age

Enterprise 2.0 blog....Have you ever read the blog "Original Thinking" by Dennis Stevenson over on ITToolbox.com? It has some interesting ideas about Enterprise 2.0 that may make for a good article or two.My view on the SAP approachI may be wrong, but I don't see any room for for...

Tags: Groupware, social enterprise, collaboration, Oracle Corp., SAP AG, enterprise social computing, IBM Corp.

Discussion threads 2009-11-24

Chatting (Not Chattering) About Salesforce - Part I

(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog.  Let's see how that...

Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg

Blog posts 2009-11-23

Jigsaw Pieces Can Be More Agile Than Platforms

Box.net, the little company that likes to tweak Goliath Microsoft's nose with digs at Sharepoint - the billboard above is near Microsoft's silicon valley digs -  announced an alignment with Salesforce.com CRM earlier today. Nothing earth shattering here at first glance: it makes perfect sense for...

Tags: Salesforce.com Inc., Software-as-a-service, Microsoft SharePoint, Compliance, Box, Content Management, Collaboration, Groupware, Software As A Service (SaaS), Enterprise Software, Software, Emerging Technologies, Oliver Marks

Blog posts 2009-10-22

Future ERP

Brian Sommer's provocative post that juxtaposes SAP's technology thinking around the 'old' and 'new' worlds provides insights into something SAP was talking about last year - the two speed world of ERP. At the back end there is still plenty to do, hardening applications, winkling out recurring bugs...

Tags: Innovation, Salesforce.com Inc., Financial, SAP AG, ERP, Brian Sommer, Brian, S-curve, Cloud Infrastructure, BRP, Cloud Computing, Virtualization, Enterprise Software, Hardware, Software, Dennis Howlett

Blog posts 2009-10-19

News to know: Oracle OpenWorld; Google Wave; Intel; Windows 7; WiFi

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Ellison's keynote: Linux, Exadata, the Governator and more Paul Greenberg: Oracle OpenWorld 2009 - Social CRM...

Tags: Apple iPhone, Google Inc., Wi-Fi, Sam Diaz, Netbook, Intel Corp., Microsoft Windows 7, Netbooks, Nettops & MIDs, Microsoft Windows, Hardware, Operating Systems, Software

Blog posts 2009-10-15

Salesforce.com Plays In the Enterprise - Again

Back in 1999, I was a salesforce.com user and at that time, it was a rather kludgy sales force automation application that didn't do much right - for example if I tried to export a .CSV file it gave me an .XLS file and vice versa.  I read something by Marc...

Tags: Salesforce.com Inc., Accounting, Financial, Sales Force Management, Sales Force Automation (SFA), Sales, Enterprise Software, Software, Paul Greenberg

Blog posts 2009-10-07

Shouldn’t services firms have their own ERP?

I caught up this week with Morris Panner, CEO of OpenAir now part of NetSuite. One aspect of our wide-ranging conversation concerned the continuing evolution of businesses, the economy, etc. towards a greater services orientation. Drawing on that, we discussed how services firms need their own version of ERP. ...

Tags: Staffing, ERP, Services Firm, Service Firm, Enterprise Resource Planning (ERP), Sales Strategy, Enterprise Software, Software, Sales, Brian Sommer

Blog posts 2009-09-25

News to know: Office Web Apps; Palm; AMD-Intel; Andreessen; Win7 for students

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Mary Jo Foley: Microsoft Office Web Apps go to testers: Ten things to know Zack Whittaker: Office 2010 for...

Tags: Larry Dignan, Hewlett-Packard Co., Palm Inc., Web Application, Andrew Nusca, Advanced Micro Devices Inc., Sam Diaz, Intel Corp., Microsoft Office, Office Suites, Software

Blog posts 2009-09-18

News to know: Skype; reCAPTCHA; Oracle Q1; Zune HD; Bing

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Report: Skype founders sue eBay; could complicate Skype sale Dave Greenfield: Skype Founders Sue eBay and...

Tags: Google Inc., Oracle Corp., Microsoft Zune, Andrew Nusca, Skype Technologies S.A., Microsoft Corp., Sam Diaz, Phishing, Microsoft Project, Netbooks, Nettops & MIDs, Cyberthreats, Web Browsers, Handhelds, Security, Spam And Phishing, Microsoft Office, Office Suites, Software, Hardware, Internet

Blog posts 2009-09-17

An Affordable, Highly Customizable CRM Solution for Windows-Based Servers

Customer Relationship Management CRM software has evolved. It is no longer just a sales and lead-generation tool, but is taking on a new role as a back-office platform. The CRM is becoming the unified application that tracks all interactions, both for current and future customers. CRMs have always been customized...

Tags: CRM Solution, Server, Microsoft Windows, CRM, Customer Relationship Management Software, SplendidCRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Case studies 2009-08-27

News to know: Clearwire; Google Caffeine; innovation; Office and Nokia; VMWare; Windows 7

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: Clearwire bets on fourth quarter WiMax tipping point Garett Rogers: Google to Caffeinate search results ...

Tags: Innovation, Google Inc., Larry Dignan, Google Android, Nokia Corp., Clearwire Corp., Andrew Nusca, Mary Jo Foley, Microsoft Windows, VMware Inc., Matthew Miller, Adrian Kingsley-Hughes, Sam Diaz, Microsoft Windows 7, Mobile Operating Systems, Data Centers, Smart Phones, Virtualization, Microsoft Office, Storage, Hardware, Data Management, Consumer Electronics, Personal Technology, Office Suites, Software

Blog posts 2009-08-12

ERP sales are falling: here's one reason

ERP sales are falling: here's one reasonRE: ERP sales are falling: here's one reasonI recently had to find several CRM case studies for a grad school project. I did not have any issues easily locating case studies on sap.com for specific industries. Is it a matter of poor site design...

Tags: Enterprise resource planning (ERP), Sales strategy, Enterprise software, ERP sale, ERP

Discussion threads 2009-08-04

News to know: Microsoft; Apple; Google; Hack attacks

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Mary Jo Foley: What's Microsoft's next billion-dollar business? (Hint: it's not search) Microsoft denies holding up Win 7 tools...

Tags: Google Inc., Apple Inc., Microsoft Corp., Attack, Netbooks, Nettops & MIDs, Corporate Governance, Microsoft Windows 7, Spyware, Adware & Malware, Cyberthreats, Apple Mac OS, Keyboards, Hardware, Business Operations, Corporate Law, Security, Operating Systems, Software, Peripherals, Larry Dignan

Blog posts 2009-08-04

Property Services Firm Implements CRM Tool, Generates Return on Investment in Less Than Three Months

Low usability of the firm's existing SAP Customer Relationship Management CRM application undermined user adoption. IT managers found the inflexible system prohibitively expensive to customize to individual business units. As a result, the solution was not used and salespeople lacked visibility into the activities of other business units. This led...

Tags: Salespeople, ROI, SFA, Tool, CRM, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software

Case studies 2009-08-01

Dead Finger Tech: MLB At Bat + MLB iPhone App = Summer Bliss

If you've been reading ZDNET blogs much this week, you'll notice that there are a lot of a lot of them that are called "Dead Finger Tech" and then there is some piece of technology that follows.  Us'n ZDNET bloggers have been asked to name that one piece of technology...

Tags: Apple iPhone, MLB, Video, Games, Personal Technology, Paul Greenberg

Blog posts 2009-07-27

Coca-Cola Teaches The World To....

"Participating in the community of the consumer." I love that phrase.  That's the way Jim Keyes, Blockbuster CEO described their Facebook group - which is for the most part, despite all our conversations to the contrary, is what most people think of when you say "community" or "social network"...

Tags: Facebook, Fan, Coca-Cola Co., Beverage, Customer, Machine, Coke, Coca-Cola Freestyle, Food & Beverage, RFID, Manufacturing, Wireless And Mobility, Security, Biometrics, Paul Greenberg

Blog posts 2009-07-15

Get ready for Oracle's 100 days of press releases aka innovation

It's a while since I read Bruce Richardson, chief research officer at AMR but a couple of his most recent posts rang bells with me. The first: Who Drives Software Innovation? The “Best-of-Breed vs. Giants� Debate raises a donkey's year old discussion where he concludes: Call me cynical, but...

Tags: Innovation, Oracle Corp., Bruce, Simon Wardley, Leadership, Strategy, Management, Dennis Howlett

Blog posts 2009-06-25

News to know: Morro reviewed; RIM; Intel; Windows 7

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Ed Bott: How good is Microsoft's free antivirus software? Mary Jo Foley: Microsoft Security Essentials: What wannabe testers need...

Tags: Apple iPhone, Research In Motion Ltd., Microsoft Windows 7, Andrew Nusca, Microsoft Corp., Intel Corp., Data Centers, Microsoft Windows, Advertising & Promotion, Storage, Cloud Computing, Spyware, Adware & Malware, Cyberthreats, Hardware, Data Management, Operating Systems, Software, Marketing, Security, Larry Dignan

Blog posts 2009-06-19

Sales Performance Management: Maximize Profits with Comprehensive Sales Processes

Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their account bases. SAP CRM empowers your sales force with a clear and detailed view of prospects, customers, and the market - and the ability to turn...

Tags: Sales Force, Sales Performance, SAP AG, Sales Process, SAP CRM, Sales Strategy, Sales Force Management, Sales

White papers 2009-06-17