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Computer Telephony Integration (CTI) in a SALT Environment

Computer Telephony Integration CTI refers to the use of computer-based applications to control telephony systems, most commonly in an enterprise environment. Generally, the applications for CTI are categorized as Interactive Voice Response IVR sessions in which the system interacts with the caller to both collect information and provide information. This...

Tags: Computer Telephony Integration, SALT, Computer Telephony, Computer, Intel Corp., Telephony, Productivity, Networking

White papers 2004-11-01

Additional Resources

Can your insurance force you out of the country?

Can your insurance force you out of the country?Will they include airfare and a guarantee?Most people have found good doctors they have a rapport with. If computer systems can't be dealt with by words printed on a cue card, human medicine is going to be a thousandfold more complex...

Tags: Government, Financial Planning, Vertical industries, HEALTHCARE, insurance, Socialized Medicine

Discussion threads 2008-07-02

Google's culture 'not fit' for enterprise apps

Google's culture 'not fit' for enterprise appsTruth, Google will never win the entrprise.Sure they make products/services that geeks or light/occasional users can use, but no way will they win the enterprise over."Open Source as Free Software" = FUBARNo Management, No Structure, No DisciplineEveryone gets to do their own thing.This the...

Tags: Google Servers, Google Inc., Microsoft Corp.

Discussion threads 2008-06-30

Jobs' Apple as premier platform mantra to accelerate

Jobs' Apple as premier platform mantra to accelerateNo, ZDNet talkbacks are the reason[i]So, instead, they declare the Mac user irrational.[/i]5 minutes on ZDNet talkbacks are all we need to declare Mac users irrational. :)False on many frontsWhy PC users are not excited about their machines? Completely wrong. Plenty...

Tags: PRODUCTIVITY, Operating systems, job, Apple Inc., Microsoft Windows, computer

Discussion threads 2008-06-09

Gates rules out returning to Microsoft

Gates rules out returning to MicrosoftGet rid of BallmerGates should return, but they need to get rid of Ballmer first. That jumping monkey boy has done more damage than good for Microsoft. I'm not even a big MS fan, but I think Gates is forward-thinking enough to get the right...

Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows Vista, Steve Ballmer, Microsoft Corp.

Discussion threads 2008-06-05

New fingerprint detection technology

Researchers at the University of Leicester, UK, working with Northamptonshire Police, have found a new technique for identifying fingerprints on metal. This method will enable forensic scientists to 'visualise fingerprints' even after the print itself has been removed. What is even more interesting is that this technology could 'enhance --...

Tags: Technique, Fingerprint, Metal, Metal Surface, Results, Productivity, Roland Piquepaille

Blog posts 2008-06-04

Big earthquakes trigger tremors worldwide

U.S. researchers who have studied 15 earthquakes with magnitudes greater than 7 since 1990 have found that at least 12 of them triggered smaller quakes thousands of miles away. Their study shows that large earthquakes routinely spark jolts worldwide, 'including on the opposite side of the planet and in areas...

Tags: Researcher, Wave, University Of Utah, Velasco, Roland Piquepaille

Blog posts 2008-05-27

Images: Supersize solar power

Utility-scale solar power plants--using everything from giant reflective dishes to plastic balloons--are changing the look of solar power.Parabolic troughs, one of which is shown here, have been around for 25 years, and the technology will be around for at least another 25. Parabolic troughs reflect sunlight to heat liquid carried...

Tags: Electricity, Solar Energy, Trough, Photovoltaics, Plant, mW, Solar Power Plant, Arizona Public Service, BrightSource Energy, Concentrator, Stirling Engine Systems, Infinia, It', SolFocus, What', Manufacturing, Telecom & Utilities, CNET News.com

Image galleries 2008-05-26

Firescope crushes the BSM price point

Earlier today I spoke with Mark Lynd, president of Firescope, a company that's trying with very little funding - $4 million at the last count - to bring Business Service Mangement BSM to the mass of smaller enterprises. Earlier in the week, the company launched BSM-Business Edition at a starting...

Tags: Asset, SLA, Information Technology, Price, Small And Medium Business, Firescope, Asset Management, Smb/Sme, Service Level Management, Operational Planning, Business Operations, It Operations, It service Management, Dennis Howlett

Blog posts 2008-05-23

Should Sugar be put out to pasture?

Should Sugar be put out to pasture?Does someone wanna . . .tell me how, if you have a grand total of "2" people voting, you can get 150%???? . . . .Methinks that the survey script isn't working right (yet/again . . .) . . .RE: Should Sugar be put...

Tags: PRODUCTIVITY, Microsoft Windows, Microsoft Windows XP, Operating systems, Sugar, pasture

Discussion threads 2008-05-19

Google Health launches; Read the terms of service

Google Health launches; Read the terms of serviceWow!!This is the era of minority report.Who would be foolish enough......to put all their health info on the web for the world to see and for Google to share with the rest of the world? Especially nowadays when potential employers are, ahem,...

Tags: Vertical industries, Benefits, HEALTHCARE, Companies, Google Inc., Google Health, health care, terms of service

Discussion threads 2008-05-19

Always-on boosted by British government study

Always-on boosted by British government studyAlways On ... and the Food PoliceWhat happens when the cops show up at the grocery store and arrest you for purchasing that TwinkieR? Or you get a surcharge bill from your insurance company because your food purchases don't match your prescribed diet?Not likely? Well,...

Tags: Food & Beverage, Always-On, insurance company, diet, insurance

Discussion threads 2008-05-07

iPhone 3G: Release the rumors!

Will the new iPhone be had in July for $199? Despite the buzz, nothing is certain about the next-generation iPhone — except that it will be the biggest mobile game machine of the back-to-school season. The story of the moment is by Scott...

Tags: Apple iPhone, Mobile, 3G, Apple Inc., Volume Button, Games, Advertising & Promotion, Personal Technology, Marketing, David Morgenstern

Blog posts 2008-04-29

Shooting movies of molecules

Scientists at the U.S. Department of Energy's DOE Argonne National Laboratory have developed techniques for creating movies of biological and chemical molecules. It has been done before for crystalline structures of salt or metals, but organic molecules are more complex, and more difficult to catch. Until now, researchers had to...

Tags: Argonne National Laboratory, Molecule, Biotechnology, Productivity, Research & Development, Business Operations, Roland Piquepaille

Blog posts 2008-04-17

Traditional software licensing: Why you pay more and a look at your options

Traditional software licensing: Why you pay more and a look at your optionsYes, 20 years ago, software licensing was long term viable. That was then,this is now. For businesses NOW, going forward, software licensing is not long term viable. What they are saying is that what worked in the past,...

Tags: Tools & Techniques, software, software editor, compagny

Discussion threads 2008-04-11

Salesforce.com Cozies up to Google Apps Rev 2.0

Like the inner tube with the pinhole leak that suddenly explodes, the hissing of rumors coming out of the much-hyped April 14 "important announcement" by Salesforce.com has finally blasted out something of substance: a purported deal to resell or otherwise feature Google's Apps as part of the Salesforce.com CRM offering....

Tags: Salesforce.com Inc., Google Inc., Google Apps, Sales Force Management, Sales, Joshua Greenbaum

Blog posts 2008-04-08

Who's giving Vista a miss and waiting for Windows 7?

Who's giving Vista a miss and waiting for Windows 7?Windows 7I have let Vista take over for XP and I dont regret it and I dont see what the drivel is about the constant griping about it. Yes there are driver issues but MS isnt to blame -- its your...

Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows XP, Microsoft Windows, Microsoft Windows Vista, Microsoft Corp., Microsoft Windows 7

Discussion threads 2008-04-08

Go with the generic

Go with the genericNever take statinsA multi-billion dollar industry based on mass-confusion of correlation with causation. What folly!I've been against statins from the outset. People look at me funny when I insist cholesterols are a good thing. Apparently no one educated them that cholesterol comprises about 99%...

Tags: Insurance, statin, Niacin, generic

Discussion threads 2008-03-31

Local market prepared for digital TV transition

New York is the local television market most ready for digital TV transition, with just 3.5% unready television sets. Portland, OR is the least prepared local market, with 22.4% of all households using only analog sets and over-the-air television Market % of Over the Air Only...

Tags: Network Computer, Digital Television, Computer Associates International Inc., TVs, Tv & Home Theater, Thin Clients, Personal Technology, Home Entertainment, Hardware, NB

Blog posts 2008-03-25

Massive memory servers

How massive? How about 10x standard server memory capacity? There is a boom in large memory server products - anywhere from a quarter terabyte to 2 terabytes. Is this the ultimate solution to server performance problems? Some products Violin Memory is offering a...

Tags: Performance, Metaram, Gear6, Performance Management, Servers, Human Resources, Workforce Management, Hardware, Robin Harris

Blog posts 2008-03-25