salespeople

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Property Services Firm Implements CRM Tool, Generates Return on Investment in Less Than Three Months

Low usability of the firm's existing SAP Customer Relationship Management CRM application undermined user adoption. IT managers found the inflexible system prohibitively expensive to customize to individual business units. As a result, the solution was not used and salespeople lacked visibility into the activities of other business units. This led...

Tags: Salespeople, ROI, SFA, Tool, CRM, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software

Case studies 2009-08-01

CRM Your Salespeople Will Love

CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in at all management levels are crucial to the success of any CRM initiative. Front-line salespeople are often the major source of resistance. The newest solutions...

Tags: Salespeople, Oracle Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2007-08-01

Case Study: Excel to InfoPath Conversion for Field Sales

One of the leading beverage producers and suppliers in the United States was struggling to maintain and update their field sales reporting system that was based on Microsoft Excel. Salespeople had difficulty learning the complex spreadsheet with multiple tabs, and would only submit data at the end of the week....

Tags: Salespeople, Microsoft InfoPath, Spreadsheet, Eastridge Technology, Productivity, Microsoft Excel, Sales Strategy, Food & Beverage, Enterprise Resource Planning (ERP), Microsoft Office, Enterprise Software, Office Suites, Software, Sales, Manufacturing

Case studies

Additional Resources

Chatting (Not Chattering) About Salesforce - Part I

(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog.  Let's see how that...

Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg

Blog posts 2009-11-23

Salesforce Chatter: Social operating systems emerge on the IT stage

It's a StartWhile I think this is a harbinger of things to come, and salesforce.com seems to be the closest thing to a real platform to support this kind of functionality, I don't know a single salesperson who wants to spend more than 3 minutes a week on salesforce.com.Since many...

Tags: Sales force management, information technology, Salesforce.com Inc.

Discussion threads 2009-11-18

Can open source software stop IT failure?

I'm not so sure #1 is valid#1 is a variation of "many eyes make all bugs shallow"Does it help? Yes. But it also makes the implicit assumption that everyone that can view the code is competent to do so. So it goes back to resource allocation being an issue, if...

Tags: Strategy, OPEN SOURCE, information technology, IT Failure, F/OSS, software, open-source software

Discussion threads 2009-10-26

Jigsaw Pieces Can Be More Agile Than Platforms

Box.net, the little company that likes to tweak Goliath Microsoft's nose with digs at Sharepoint - the billboard above is near Microsoft's silicon valley digs -  announced an alignment with Salesforce.com CRM earlier today. Nothing earth shattering here at first glance: it makes perfect sense for...

Tags: Salesforce.com Inc., Software-as-a-service, Microsoft SharePoint, Compliance, Box, Content Management, Collaboration, Groupware, Software As A Service (SaaS), Enterprise Software, Software, Emerging Technologies, Oliver Marks

Blog posts 2009-10-22

Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head

I am almost always in awe of Oracle OpenWorld.  The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees?  Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...

Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-10-14

Netbook or a cheap Compaq for students?

Re: Netbook or cheap CompaqThe problem I see at least in my organization it is never 1:1. Sometimes I wish we could get away with a netbook or using some of our older desktop hardware for lighter 1:1 usage. We bought a small cart of Netbooks...

Tags: Netbooks, nettops & MIDs, Compaq Computer Corp., netbook

Discussion threads 2009-10-13

SalesExec Sales Manager 2.0.15 (Windows)

While CRM software is managing your customers, SalesExec is managing your salespeople. SalesExec helps sales management stay organized and productive by managing personnel details, generating compensation and commission plans, tracking initiatives and products, creating performance appraisals, tracking training and education history.

Tags: Commission, Microsoft Windows, Mad Dog Productions, Performance Appraisal, Sales Force Management, Performance Management, Team Management, Customer Relationship Management (CRM), Enterprise Software, Human Resources, Workforce Management, Sales, Management, Software

Software downloads 2009-10-01

More electronics salespeople recommend Samsung, not Sony LCD HDTVs

Why Samsung?Inquiring minds want to know.Is it just because Sammy makes Sony's panels?RE: Why Samsung?Good question. MAYBE - Samsung reaches out to them more? Just speculating, but when I did retail computer sales (15+ years ago) we had vendors reps that were in the store all the time. They did...

Tags: TVs, TV & Home Theater, Sales force management, Salesmen, Sony Corp., Samsung Electronics Co. Ltd., electronics salespeople, Sony LCD, Sony LCD HDTV, HDTV, electronics

Discussion threads 2009-09-14

More electronics salespeople recommend Samsung, not Sony LCD HDTVs

If you're wondering why Sony is losing share in the HDTV market—that is, aside from its high prices—here's one possibility. According to a new study by J.D. Power and Associates, salespeople at electronics retailers are increasingly recommending Samsung sets, while they're less likely to recommend Sonys. In fact, Samsung LCDs...

Tags: Sony Corp., Plasma, Samsung Electronics Co. Ltd., HDTV, Electronics, LCD, Monitors & Displays, TVs, Tv & Home Theater, Hardware, Components, Personal Technology, Home Entertainment, Sean Portnoy

Blog posts 2009-09-14

Forget Linux. Microsoft trains retailers on how to pitch Win 7 PCs vs. Macs

Better than setting up shop next to an Apple Store. [i]That[/i] idea makes BOB look brilliant.RE: Forget Linux. Microsoft trains retailers on how to pitch Win 7 PCs vs. i think microsoft should work to convince xp users to upgrade to windows 7 as that will let the numeroususers of...

Tags: Desktops, Retail, Operating systems, Ksplice, Microsoft Corp., reboot, Win 7 PC, Apple Macintosh, PC, Linux, Win 7, average user, Microsoft Windows

Discussion threads 2009-09-09

So you're going to sell software or work a trade show booth...

Talk about narcissistic.Obviously one of your strong suits. This may be how you would like to be sold to. But I doubt it is everyone's idea of a sales person. And to think sales people are going to change the way they have been doing business simply because YOU might...

Tags: Sales strategy, Sales force management, Blogging, sales, software

Discussion threads 2009-08-12

VMware: 'Somewhat better visibility' ahead

my advise to VMWareGreat product, lousy sales & website. The website could be MUCH clearer on the various versions, how they relate product matrix, and what works with what. Also, sell the software online and don't make me go through salespeople. It's not a used car lot,...

Tags: Web site development, Virtualization, Web technology, VMware Inc.

Discussion threads 2009-08-11

Corda Technologies Case Study: Monster Technologies

Monster Technologies, a division of Monster Worldwide. Inc., provides technical service and support for the Monster brand. Monster Worldwide offers online employment services and solutions through its family of Internet properties. Monster Technologies' L&F group has been using salesforce.com for several years as its sales force automation platform for Customer...

Tags: CORDA Technologies Inc., Salesforce.com Inc., Monster, Sales Force, Contact Management, Monster Worldwide Inc., SFA, Powell Media, Monster Technologies, Sales Force Automation (SFA), Sales Force Management, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Software, Sales

Case studies 2009-08-05

Palm re-enables iTunes sync for Pre. Take that, Apple.

Palm re-enables iTunes sync for Pre. Take that, Apple.Why?Why don't Palm just release their own sync app? All that's needed is something to read the iTunes XML playlists... Do they really think their customers enjoy being used as pawns in their little charade? And don't Pre users think it strange...

Tags: Digital music, Digital media, Servers, Desktops, Palm Inc., Apple iTunes, Pre, Apple Inc., iTunes Sync, operating system, server

Discussion threads 2009-07-24

CRM and Social Networking: Engaging the Social Customer

Used effectively, social networking sites can enable marketing professionals, salespeople, and customer service agents to develop meaningful relationships with customers in new ways. But the true value from social networking can't be achieved in isolation. Rather, organizations need to take stock of their core business processes and customer management initiatives...

Tags: Network, CRM, Social Networking, Online Communications, Marketing, Advertising & Promotion

White papers 2009-07-09

Is Twitter making us all self-centered?

Is Twitter making us all self-centered?What changed?I think things changed to this broadcast model when Twitter changed user streams to no longer display replies to users that you're not following. It made it difficult to see and participate in conversations unless you're already following everyone involved.RE: Is Twitter making...

Tags: Twitter

Discussion threads 2009-07-07

Are Steve Jobs' management skills a corporate risk?

Are Steve Jobs' management skills a corporate risk?Claim the successes, pass the losesIt appears to work well for Apple at the moment, and if employess wish to take the abuse with the benefits, it is their choice.If the problems Apple is seeing as of late with their hardware continues, and...

Tags: Strategy, BLINDERS, Steve Jobs, Apple Inc.

Discussion threads 2009-07-07