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- Digging into the RightNow Salesnet deal
- People have often asked me if I knew how much revenue Salesnet was making. RightNow's acquisition of the CRM vendor has answered their question: not very much. Information given by the CFO alongside Monday's after-the-bell announcement reveals that Salesnet was barely profitable on operating costs of about $1.25 million a...
- Tags: RightNow Technologies, Salesnet
- Blog posts 2006-05-24
- RightNow nets Salesnet, targeting Salesforce.com
- RightNow nets Salesnet, targeting Salesforce.comWow! Thats it?!That is crazy! 9 million in cash! what a good deal. Salesnet must be in financial trouble, or they would’ve stayed in the market.The other tow companies to watch for in terms of consolidation is Salesboom.com and Entellium
- Tags: Sales force management, Salesnet, RightNow Technologies, Salesforce.com Inc.
- Discussion threads 2006-05-23
- RightNow nets Salesnet, targeting Salesforce.com
- Consolidation in the software-as-a-service space took a step forward as RightNow acquired Salesforce.com competitor Salesnet. According to the press release, the "acquisition will accelerate RightNow's customer experience management development efforts by combining RightNow's patented knowledge foundation with Salesnet's sophisticated workflow engine." In more plain English, RightNow, which is known more...
- Tags: RightNow Technologies, Salesforce.com Inc., Salesnet
- Blog posts 2006-05-22
- On-demand CRM market shares: Salesforce.com - 49.5%, RightNow - 13.5%
- The appeal for on-demand customer relationship management CRM applications was strong in 2004, says IDC, generating approximately $300 mln dollars in revenue. IDC delivers the first vendor ranking for on-demand CRM applications providers which reveals a high revenue concentration among few vendors: the top five vendors accounted for 81.6% of...
- Tags: on-demand, CRM
- Blog posts 2005-09-13
- RightNow CEO bemoans Salesforce.com's toolkit approach to CRM
- Last week, Siebel VP and GM for OnDemand and SMB (small/medium business) Bruce Cleveland appeared to emerge from hiding with a stake-in-the-ground sort of letter to "friends and colleagues" that came across as a declaration that Siebel's ASP-style application service provider competitor to Salesforce.com had officially re-opened for business. ...
- Tags: Salesforce.com Inc., Marc Benioff
- Blog posts 2005-05-31
- RightNow's on-demand CRM suite gets thumbs up from Gartner
- RightNow's recently announced hosted customer relationship management solution, RightNow CRM 7.0, comes on the heels of Salesforce.com's announcement of Supportforce.com, just last week. With the new entrant, Gartner's Michael Maoz says that the race is under way among hosted CRM vendors to complete a suite of CRM products for mid-sized...
- Tags: RightNow Technologies
- Blog posts 2004-10-06
Additional Resources
- Comcast's Web limits: Saving bandwidth or stifling innovation?
- The first computer I ever bought had a whopping six-gigabyte hard drive inside - far more storage capacity than anyone might have ever dreamed of using some ten years ago. Back then, no one was really downloading music or uploading digital photos, let alone streaming video or placing VoIP phone...
- Tags: Innovation, Web, Bandwidth, Comcast Corp., Internet, Storage, Telecommunications, Hardware, Sam Diaz
- Blog posts 2008-08-28
- The End of SaaS? Or Just the End of Hype?
- The End of SaaS? Or Just the End of Hype?Hype is not necessaryCustomers are not turning to SaaS for the financial merits of cheaper software licensing. The cost of the software is about the same as traditional software, it is the cost of maintaining the software and the hardware that...
- Tags: Software as a Service (SaaS), cloud computing, Tools & Techniques, IT Services, Service-now.com, SaaS Model, software-as-a-service, software
- Discussion threads 2008-08-28
- Dell: Turnaround interuptus as share grab hurts net, margins
- Dell's second quarter earnings fell short of projections, but revenue was well ahead of targets. Translation: Dell is gaining share at the expense of its bottom line as price competition heats up. Dell reported fiscal second quarter earnings of 31 cents a share on revenue of $16.4...
- Tags: Revenue, Dell Computer Corp., Operational Accounting, Finance, Larry Dignan
- Blog posts 2008-08-28
- The End of SaaS? Or Just the End of Hype?
- Lawson CEO Harry Debes started -- or rather continued -- a brouhaha that's getting some pixels in the blogosphere, and his position is worth commenting on for both its courage foolhardy and its excess hyperbolically so. According to Harry, the SaaS market will collapse in two years time, due to...
- Tags: Software-as-a-service, Customer Choice, Software As A Service (SaaS), Cloud Computing, Emerging Technologies, Joshua Greenbaum
- Blog posts 2008-08-28
- A (Microsoft) Codename a day: Sputnik
- A piece of the infrastructure powering Microsoft's adCenter and paid-search technologies is today's featured Microsoft Codename of the Day. Read on for more about "Sputnik." by Mary Jo Foley
- Tags: Codename, Microsoft Corp., Sputnik ETL, Mary Jo Foley
- Blog posts 2008-08-28
- SaaS market will 'collapse' in two years
- SaaS market will 'collapse' in two yearsHe doesn't get itSo to summarize Debes (who comes off a little like Vinny from da mob or a coke dealer - his words, not mine):(1) SaaS and Cloud computing as a delivery vehicle has been tried before and therefore will fail (like all...
- Tags: Software as a Service (SaaS), cloud computing, software-as-a-service, SaaS IS, SaaS Model, Lawson Software Inc.
- Discussion threads 2008-08-28
- SaaS market will 'collapse' in two years
- Lawson's CEO, Harry Debes says SaaS is the third attempt at "on demand" in his lifetime and predicts it will take the same path as the first two--to oblivion. Lawson's CEO, Harry Debes, doesn't believe in software-as-a-service SaaS. ...
- Tags: Software-as-a-service, Software As A Service (SaaS), Cloud Computing, Emerging Technologies, Software as a service, SaaS, software, Lawson, Asia, Victoria Ho, ZDNet Asia
- News items 2008-08-28
- Dell's second quarter: Another milepost in the turnaround tale
- Dell reports its fiscal second quarter results on Thursday after market close and analysts are turning optimistic about the company's turnaround prospect amid better consumer notebook designs, emerging market revenue and solid server sales growth. Dell is expected to report fiscal second quarter earnings of 36 cents...
- Tags: Revenue, Dell Computer Corp., Miscioscia, Sales Strategy, Operational Accounting, Marketing Research, Financial Services, Sales, Finance, Marketing, Larry Dignan
- Blog posts 2008-08-28
- Benefiting the bottom line
- How collaboration and collaborative technologies will drive the Construction sector.
- Tags: Easynet, Collaboration, Groupware, Enterprise Software, Software
- White papers 2008-08-28
- EIC Podcast: Apple-Psystar; Cisco vs. Microsoft; DNC; Dell
- On this week's EIC squared podcast Dan and I talk about that ongoing Apple-Psystar legal showdown, Cisco and Microsoft's collision course, the Democratic National Convention and Dell's plans for the cloud. On Wednesday Psystar--that little Mac clone maker in Florida--sued Apple for antitrust violations. The big question:...
- Tags: Dell Computer Corp., Microsoft Corp., Cisco Systems Inc., PostPath, Larry Dignan
- Blog posts 2008-08-27
- Internet Explorer 8 Beta 2 vs. Firefox 3.0.1
- Internet Explorer 8 Beta 2 vs. Firefox 3.0.1All part of the MS plan to keep browsers dumbded down. If we had reallygood browsers, how would they get people to use MS proprietary solutions for rich internet applications.RE: Internet Explorer 8 Beta 2 vs. Firefox 3.0.1The title says Firefox 3.0.1The graph...
- Tags: Web browsers, Scripting languages, Quality, Adrian, Firefox 3.0.1, Mozilla Firefox, JavaScript, Microsoft Internet Explorer, Internet Explorer 8 Beta 2, Internet Explorer 8 Beta, Internet Explorer 8, Microsoft Corp.
- Discussion threads 2008-08-27
- It must be a rough day in Cupertino
- They just keep coming, one negative headline after another after another. At least that's how it must feel today over at Apple. In the last 24 hours or so, there have been at least four separate events that have put the company in a negative light. The widespread problems with...
- Tags: Apple iPhone, Apple Inc., TechMeme, Apple Mac OS X, Internet, 3G, Service Management, Operating Systems, Software, Apple Mac OS, Cellular Phones, Consumer Electronics, Personal Technology, Sam Diaz
- Blog posts 2008-08-27
- Mozilla Ubiquity: Is Mozilla building out a different kind of RIA platform?
- Mozilla Ubiquity: Is Mozilla building out a different kind of RIA platform?And this is why Mozilla is so important. MS wants to keep the standard webdumbed down, so you have to use MS only technologies for anything fancy. Mozilla will not let that happen!!But, the monetization issues are going to...
- Tags: Web browsers, Mozilla Corp., Ubiquity, rich Internet application
- Discussion threads 2008-08-27
- Virtualization software revives dumb terminals, cuts IT costs
- With computers growing smarter by the day, why would anyone want to step back more than a decade and fill office cubicles with dumb terminals? The answer is simple - to keep cubicle computers in service longer, uncluttered and free of malware, viruses and hacking programs. At...
- Tags: Software, Dumb Terminal, Virtualization, Network, Information Technology, IT Cost, Virus, Computer, Virtualization Software, Productivity, Cyberthreats, Tools & Techniques, Security, Viruses And Worms, Management, Sam Diaz
- Blog posts 2008-08-27
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White Papers and Webcasts
At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
"See how Intel is consolidating down to 8 global data center hubs through the use of consolidation, virtualization and standardization. The initiative is expected to save Intel $1.8B by project completion.
