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	<title><![CDATA[sales process Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/sales+process.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to sales process]]></description>
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	<language>en-us</language>
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		<title><![CDATA[DIRECTV, Inc. Continues to Drive Improvements in Customer Service and Sales Processes]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171361]]></link>
		<description><![CDATA[DIRECTV, Inc. wanted to reduce reliance on a paper-based process for tracking sales and pipelines, which resulted in agents having outdated information and streamline contact center operations to eliminate duplicate calls to multiple locations and to accelerate service. The challenge was to empower a geographically-dispersed sales force with tools to...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/contact+center.html"><![CDATA[Contact Center]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Siemens Building Technologies Enhances Sales Processes and Accelerates Approval Cycles]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152415]]></link>
		<description><![CDATA[Siemens Building Technologies wanted to help sales team increase its effectiveness and efficiency and improve sales funnel visibility and reporting consistency. The challenge was to integrate CRM tool with other critical applications to improve data accuracy and meet governance standards. Siemens Building Technologies implemented Oracle CRM On Demand to improve...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/siemens+building+technologies+ltd..html"><![CDATA[Siemens Building Technologies Ltd.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[ESIZE Netherlands B.V. Streamlines Sales Processes, Improves Management Decisions With Reporting Tools]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152417]]></link>
		<description><![CDATA[ESIZE Netherlands B.V. wanted to implement a user friendly customer relationship management tool for the company's sales force and management and replace data silos with complete, uniform, registered client dossiers. The challenge was to deliver enhanced reporting for better insight into sales and use a tested software solution that does...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/reporting+tool.html"><![CDATA[Reporting Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/esize+netherlands+b.v..html"><![CDATA[ESIZE Netherlands B.V.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[CRM System Streamlines Sales Process for Electrical Services Provider]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171635]]></link>
		<description><![CDATA[Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an electrical contractor for on major construction sites, including commercial property, mine site and railway infrastructure projects. With a widely distributed workforce...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/division.html"><![CDATA[Division]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/norfolk+electrical+%2526+communications.html"><![CDATA[Norfolk Electrical & Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Sales Performance Management: Maximize Profits with Comprehensive Sales Processes]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1012011]]></link>
		<description><![CDATA[Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their account bases. SAP CRM empowers your sales force with a clear and detailed view of prospects, customers, and the market - and the ability to turn...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 17 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/sales+force.html"><![CDATA[Sales Force]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+performance.html"><![CDATA[Sales Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/sap+crm.html"><![CDATA[SAP CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SAP</category>
		<category domain="tickers">SAP</category>
	</item>
	<item>
		<title><![CDATA[Knowles Electronics Streamlines Manufacturing and Sales Processes and Improves Productivity]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=928927]]></link>
		<description><![CDATA[Knowles Electronics wanted to streamline product manufacturing, validation, and sales processes in the competitive electronics market and improve accuracy in manufacturing and sales processes to ensure high levels of customer service. The challenge was to improve operational efficiency and productivity and ensure policies of segregation of duties are applied to...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/knowles+electronics.html"><![CDATA[Knowles Electronics]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Web 2.0 and Sales Process Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1007945]]></link>
		<description><![CDATA[This report discusses how Web 2.0 systems and applications can support management of sales processes. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Microsoft Dynamics Webcast: Increasing Sales Productivity Episode Two: Gain Real-Time Insight on Your Customers and Future Opportunities (Level 100)]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=399367]]></link>
		<description><![CDATA[Many organizations seek ways to target new opportunities in existing markets or pursue opportunities in new markets to increase revenue. However, they often run into issues with targeting the right set of customers, lacking the insight on customers' needs, not fully understanding the opportunities in the pipeline, and having little...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Mon, 17 Nov 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics.html"><![CDATA[Microsoft Dynamics]]></category>
		<category domain="http://updates.zdnet.com/tags/opportunity.html"><![CDATA[Opportunity]]></category>
		<category domain="http://updates.zdnet.com/tags/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Agencourt Bioscience Corporation Improves Efficiency of Sales Process and Extends Customer Visibility]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=894293]]></link>
		<description><![CDATA[Agencourt Bioscience Corporation wanted to implement a sales force management solution that meets requirements for Agencourt's two distinct lines of business - products and services and enhance visibility of customer information as well as the entire sales process - eliminating information silos that resided with individual sales representatives. The challenge...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Nov 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/sales+force.html"><![CDATA[Sales Force]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/agencourt+bioscience+corporation.html"><![CDATA[Agencourt Bioscience Corporation]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[Hans Anders Retail Group Improves Sales Process With Web-Based POS System and Business Intelligence]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=393755]]></link>
		<description><![CDATA[Hans Anders Retail Group HARG wanted to boost effectiveness and efficiency in the company's stores by streamlining the sales process and make customer information more accessible to authorized employees, and make the best use of it. The challenge was to implement a modular multilingual system in order to support expansion...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 01 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/point-of-sale.html"><![CDATA[Point-of-sale]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Administaff, Inc. Centralizes Sales Processes and Improves Forecasting With CRM Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=382621]]></link>
		<description><![CDATA[Administaff, Inc. is a human resources outsourcing company and one of the leading Professional Employer Organizations PEOs in the United States. Administaff, Inc. wanted to improve sales process management and enable the company to scale with anticipated growth within the sales organization. The challenge was to gain greater visibility into...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+solution.html"><![CDATA[CRM Solution]]></category>
		<category domain="http://updates.zdnet.com/tags/administaff+inc..html"><![CDATA[Administaff Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/forecasting.html"><![CDATA[Forecasting]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ASF</category>
		<category domain="tickers">ASF</category>
	</item>
	<item>
		<title><![CDATA[Interview: IBM Cognos chief Rob Ashe]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=47479&messageID=884242&start=0]]></link>
		<description><![CDATA[Interview: IBM Cognos chief Rob AsheIBM is completely missing the SaaS BI trendI wasn't surprised by Rob's comment that "BI doesn't lend itself to SaaS" (though I suspect that the folks from Cognos' Celequest acquisition were caught a bit off guard.)  But, I strongly disagree.  The notion that...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Fri, 09 May 2008 12:37:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software as a Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales force management]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/saas+bi.html"><![CDATA[SaaS BI]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[sales]]></category>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/cognos+inc..html"><![CDATA[Cognos Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">COGN</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">COGN,IBM</category>
	</item>
	<item>
		<title><![CDATA[JB Hi-Fi Turns Up the Volume on Sales With Innovative Mobility Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=345956]]></link>
		<description><![CDATA[Consumer electronics retailer JB Hi-Fi needed to overhaul the outdated and manual sales process used in stores. Inefficient methods were costing the company time, money and possibly customers. In response, JB Hi-Fi gave its in-store sales staff wireless handheld devices running Windows Mobile and a customized application built using the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Dec 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/mobility.html"><![CDATA[Mobility]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/handhelds.html"><![CDATA[Handhelds]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=349837]]></link>
		<description><![CDATA[Promotional products provider Global Advertising Products Global relied on an outdated system to manage its critical sales process. The company needed to overcome flat sales, inefficient processes and flagging productivity if it wanted to boost its standing in a competitive market. Global worked with Microsoft Gold Certified Partner Aspirence Information...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/advertisement.html"><![CDATA[Advertisement]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+solution.html"><![CDATA[CRM Solution]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Achieving Sales Effectiveness With Sales Workflow Management: Increasing Revenue and Reducing Costs by Managing Sales Process and Content]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=239031]]></link>
		<description><![CDATA[Organizations must think broadly about sales effectiveness and reach beyond the CRM/SFA systems to encompass best practices in people, process, technology, and information domains. Resolving inherent process and content problems (especially relative to e-mail) is critical to gaining full leverage from sales methodologies. A new category within sales effectiveness, Sales...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 12 Apr 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+workflow+management.html"><![CDATA[Sales Workflow Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
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	<item>
		<title><![CDATA[The Future Sales Force - A Consultative Approach]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=290745]]></link>
		<description><![CDATA[If your company uses a contact management or customer relationship management CRM system, you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis, and proposal production processes together?  This white paper discusses the value proposition for integrating these...]]></description>
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		<pubDate>Wed, 01 Sep 2004 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/sales+force.html"><![CDATA[Sales Force]]></category>
		<category domain="http://updates.zdnet.com/tags/contact+management.html"><![CDATA[Contact Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[Specialized Portal Streamlines Proposal Development and Sales Processes]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=136343]]></link>
		<description><![CDATA[Pratt & Whitney, a division of United Technologies Corporation, is a Fortune 100 manufacturer of aircraft engines, space propulsion systems, and industrial gas turbines. Pratt & Whitney needed to streamline its proposal development process, making it easier for suppliers and partners to collaborate with internal staff in the content creation...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/aircraft.html"><![CDATA[Aircraft]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/proposal+development.html"><![CDATA[Proposal Development]]></category>
		<category domain="http://updates.zdnet.com/tags/portals.html"><![CDATA[Portals]]></category>
		<category domain="http://updates.zdnet.com/tags/aerospace+%2526+defense.html"><![CDATA[Aerospace & Defense]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
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		<title><![CDATA[Business Process Driven Automation at UC4: How Business Process Visibility and Automation of Key Customer Facing Processes Improves Customer Lifecycle Management at UC4]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=166551]]></link>
		<description><![CDATA[UC4 Software, one of the industry's top providers of enterprise job scheduling software worldwide, is highly successful at expanding its customer base. At the same time, its customer retention rate remains at 100%. These are the results derived from an optimized sales-revenue to sales-effort ratio, achieved and sustained through a...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/lifecycle+management.html"><![CDATA[Lifecycle Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/automation.html"><![CDATA[Automation]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">HPQ</category>
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		<title><![CDATA[Electronics for Imaging Unifies Direct, Partner, and Channel Sales Processes With Salesforce]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=239928]]></link>
		<description><![CDATA[Electronics For Imaging EFI, the world leader in imaging solutions for network printing, has adopted salesforce.com Enterprise Edition as its CRM solution. Adding direct, channel and partner sales to an OEM-centric business, EFI chose salesforce.com to help implement and track its diversified operations. EFI can now transparently view sales cycles...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/imaging.html"><![CDATA[Imaging]]></category>
		<category domain="http://updates.zdnet.com/tags/electronics.html"><![CDATA[Electronics]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
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		<title><![CDATA[Public Relations Firm Integrates Customer Data With E-Mail to Improve Sales Processes]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=277479]]></link>
		<description><![CDATA[MCI Group, a firm based in Switzerland that specializes in public relations, had a new Customer Relationship Management CRM tool. With business booming, the company wanted to make adopting the CRM system easier for its marketing teams. The MCI Group decided to integrate all of the functionalities of Microsoft CRM...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/messaging.html"><![CDATA[Messaging]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/public+relations.html"><![CDATA[Public Relations]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/instant+messaging.html"><![CDATA[Instant Messaging]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
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		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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