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	<title><![CDATA[sales force automation (sfa) Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/sales+force+automation+%28sfa%29.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to sales force automation (sfa)]]></description>
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	<item>
		<title><![CDATA[Salesforce.com Plays In the Enterprise - Again]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1068]]></link>
		<description><![CDATA[Back in 1999, I was a salesforce.com user and at that time, it was a ratherÂ kludgy sales force automation application that didn't do much right - for example if I tried to export a .CSV file it gave me an .XLS file and vice versa. Â I read something by Marc...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 07 Oct 2009 14:15:49 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/accounting.html"><![CDATA[Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
	</item>
	<item>
		<title><![CDATA[Jesubi streamlines, automates CRM software to wring more productivity from your sales team]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=25010]]></link>
		<description><![CDATA[Customer relations management upstart Jesubi on Tuesday announced its first product, an eponymous CRM solution that streamlines unwieldy Sales Force Automation programs through a sleek interface, templates and reports. by Andrew Nusca]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 29 Sep 2009 06:00:41 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+team.html"><![CDATA[Sales Team]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/jesubi.html"><![CDATA[Jesubi]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/andrew+nusca.html"><![CDATA[Andrew Nusca]]></category>
	</item>
	<item>
		<title><![CDATA[Kodak Graphic Communications Group Accelerates Lead-to-Cash Cycle With Integrated Customer View]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152419]]></link>
		<description><![CDATA[Kodak Graphic Communications Group wanted to improve the effectiveness of sales and service initiatives for GCG's operations in the Europe, Africa & Middle East region and attain a consolidated view of the sales pipeline to drive more accurate forecasts. The challenge was to replace numerous disparate contact information management systems...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+management.html"><![CDATA[Information Management]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/eastman+kodak+co..html"><![CDATA[Eastman Kodak Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/content+management.html"><![CDATA[Content Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EK</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">EK,ORCL</category>
	</item>
	<item>
		<title><![CDATA[Corda Technologies Case Study: Monster Technologies]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1129793]]></link>
		<description><![CDATA[Monster Technologies, a division of Monster Worldwide. Inc., provides technical service and support for the Monster brand. Monster Worldwide offers online employment services and solutions through its family of Internet properties. Monster Technologies' L&F group has been using salesforce.com for several years as its sales force automation platform for Customer...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 05 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/corda+technologies+inc..html"><![CDATA[CORDA Technologies Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/monster.html"><![CDATA[Monster]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force.html"><![CDATA[Sales Force]]></category>
		<category domain="http://updates.zdnet.com/tags/contact+management.html"><![CDATA[Contact Management]]></category>
		<category domain="http://updates.zdnet.com/tags/monster+worldwide+inc..html"><![CDATA[Monster Worldwide Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/sfa.html"><![CDATA[SFA]]></category>
		<category domain="http://updates.zdnet.com/tags/powell+media.html"><![CDATA[Powell Media]]></category>
		<category domain="http://updates.zdnet.com/tags/monster+technologies.html"><![CDATA[Monster Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MNST</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">MNST,CRM</category>
	</item>
	<item>
		<title><![CDATA[Property Services Firm Implements CRM Tool, Generates Return on Investment in Less Than Three Months]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152543]]></link>
		<description><![CDATA[Low usability of the firm's existing SAP Customer Relationship Management CRM application undermined user adoption. IT managers found the inflexible system prohibitively expensive to customize to individual business units. As a result, the solution was not used and salespeople lacked visibility into the activities of other business units. This led...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/salespeople.html"><![CDATA[Salespeople]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/sfa.html"><![CDATA[SFA]]></category>
		<category domain="http://updates.zdnet.com/tags/tool.html"><![CDATA[Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Leading Beer Distributor Improves Driver Productivity With Windows Mobile-Based Solutions]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=993495]]></link>
		<description><![CDATA[A leading wholesale distributor for several leading U.S. beer suppliers, Clare Rose serves over 5,000 businesses. The company began using handheld computing devices in 1981, and began investigating solutions that would help meet emerging supplier requirements in 2003. By complimenting a sales force automation solution from MiT Systems, Inc., a...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 27 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+mobile.html"><![CDATA[Microsoft Windows Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/supplier.html"><![CDATA[Supplier]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/inventory+management.html"><![CDATA[Inventory Management]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/handheld+computing.html"><![CDATA[Handheld Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/sfa.html"><![CDATA[SFA]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/handhelds.html"><![CDATA[Handhelds]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Pipeliner 1.5 (Mac)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=957011]]></link>
		<description><![CDATA[Fed up with your CRM or Sales Force Automation software? Happy not to have to worry about CRM on top of everthing else? But, you&apos;d still like an easy to handle tool for lead tracking, opportunity management and target monitoring ? Here is a brand new product for you Pipeliner...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 03 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+people.html"><![CDATA[Sales People]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/uptime+systemloesungen.html"><![CDATA[Uptime Systemloesungen]]></category>
		<category domain="http://updates.zdnet.com/tags/pipeliner.html"><![CDATA[Pipeliner]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Pipeliner 1.5 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=960211]]></link>
		<description><![CDATA[Fed up with your CRM or Sales Force Automation software? Happy not to have to worry about CRM on top of everthing else? But, you&apos;d still like an easy to handle tool for lead tracking, opportunity management and target monitoring? Here is a brand new product for you Pipeliner Developed...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 01 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/uptime+systemloesungen.html"><![CDATA[Uptime Systemloesungen]]></category>
		<category domain="http://updates.zdnet.com/tags/pipeliner.html"><![CDATA[Pipeliner]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[UPDATE #2: CRM on the Mac is like Oranges to uh, Apple]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=244]]></link>
		<description><![CDATA[Amazing.    Since I posted the original CRM on the Mac entry on Monday, the battle has been raging hot and heavy. Mac uberfanboys have done what I expected defending Apple's honor with comments questioning my writing skills to calling me an arrogant ignoramus to asking, more seriously,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 19 Feb 2009 03:30:48 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+inc..html"><![CDATA[Apple Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise.html"><![CDATA[Enterprise]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AAPL</category>
		<category domain="tickers">AAPL</category>
	</item>
	<item>
		<title><![CDATA[Talisma Launches Next Generation Sales Force Automation Solution by Moneycontrol.com]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=986987]]></link>
		<description><![CDATA[Talisma Corporation Pvt. Ltd., a leading provider of Customer Relationship Management CRM solutions, announced that the availability of their next generation Sales Force Automation Solution that allows businesses to automate their sales processes with sales tools that drive company value and enhance relationships with customers. This latest release is an...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 28 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/sales+force.html"><![CDATA[Sales Force]]></category>
		<category domain="http://updates.zdnet.com/tags/talisma+corp..html"><![CDATA[Talisma Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sfa.html"><![CDATA[SFA]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[CQWorx 3.01.15 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=906257]]></link>
		<description><![CDATA[Customer relationship management, estimating, quotations, orders, and invoicing. Workflow processes, sales force automation, sales campaigns, reminders, and forecasts. Perform customer surveys. Multi-currency and multi-language support. Import and export customer and reporting data to and from spreadsheets. Set up customer questionnaires and surveys, and capture customer responses to surveys electronically. Version...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sun, 18 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/survey.html"><![CDATA[Survey]]></category>
		<category domain="http://updates.zdnet.com/tags/relational+logic.html"><![CDATA[Relational Logic]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Rede Paranaense de Comunicacao Improves Client Service and Decreases Wait Times by 50%]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1103299]]></link>
		<description><![CDATA[Rede Paranaense de Comunicacao RPC wanted to gain a single platform to assist the different companies in their diverse, specific business activities, such as billing for the newspaper print classifieds and managing TV station and the advertising relationships and adopt a flexible solution to reduce the number of customizations in...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/classifieds.html"><![CDATA[Classifieds]]></category>
		<category domain="http://updates.zdnet.com/tags/rpc.html"><![CDATA[RPC]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
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	<item>
		<title><![CDATA[NetSuite's Q3 revenues top $40.4 million but...]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Howlett/?p=531]]></link>
		<description><![CDATA[Today is turning out to be a good day for saas/on-demand fans. Dreamforce got off to a jolly start and NetSuite recorded a third quarter, exactly in line with Wall Street expectations, with revenue at $40.4 million, a 44% increase over the third quarter of 2007 at $28.6 million, and...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 03 Nov 2008 14:55:32 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/netsuite+inc..html"><![CDATA[NetSuite Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/quarter.html"><![CDATA[Quarter]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
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		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
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		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
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		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
	</item>
	<item>
		<title><![CDATA[ICICI Prudential Ensures High Availability for Sales Force Automation System With Clustered Servers]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=398961]]></link>
		<description><![CDATA[ICICI Prudential wanted to implement a sales force automation system to make it easier for the sales, marketing, and service departments to help customers. The challenge was to unify processes across the enterprise and provide visibility into critical business information and significant trend events Ensure high availability and scalability. ICICI...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Nov 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/prudential+insurance+company+of+america.html"><![CDATA[Prudential Insurance Company Of America]]></category>
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		<category domain="http://updates.zdnet.com/tags/high+availability.html"><![CDATA[High Availability]]></category>
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		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
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		<category domain="tickers">ORCL,PRU</category>
	</item>
	<item>
		<title><![CDATA[Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=933773]]></link>
		<description><![CDATA[Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics CRM and integrated it with its legacy customer relationship management system,...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 01 Oct 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+team.html"><![CDATA[Sales Team]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/multitenant+crm.html"><![CDATA[Multitenant CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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	</item>
	<item>
		<title><![CDATA[Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1110783]]></link>
		<description><![CDATA[Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy customer relationship management system,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Oct 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics.html"><![CDATA[Microsoft Dynamics]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics+crm.html"><![CDATA[Microsoft Dynamics CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+team.html"><![CDATA[Sales Team]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/multitenant+crm.html"><![CDATA[Multitenant CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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	</item>
	<item>
		<title><![CDATA[Online Data Collection & Management - PART 4: Mining Data Captured Through Your Web Site]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=986979]]></link>
		<description><![CDATA[Web sites are a major source of data for companies and the value of this asset is often determined by the ability to sift through it. In business environments, data mining is used to exploit trends or facts from large volumes of data that will assist companies in making strategic...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 24 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/accela+communications.html"><![CDATA[Accela Communications]]></category>
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		<category domain="http://updates.zdnet.com/tags/data+mining.html"><![CDATA[Data Mining]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
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		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
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		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
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		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
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		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
	</item>
	<item>
		<title><![CDATA[Sales Force Automation Comparison Guide]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=356958]]></link>
		<description><![CDATA[Inside CRM's analysts have compiled this comprehensive Comparison Guide that features the top 10 industry SFA providers. This guide offers solutions to help sales and marketing to continue to sell and generate leads and grow revenue in these turbulent economic times.   ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 15 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/inside+crm.html"><![CDATA[Inside CRM]]></category>
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		<category domain="http://updates.zdnet.com/tags/sfa.html"><![CDATA[SFA]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
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		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[On-Premise CRM Comparison Guide]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=356959]]></link>
		<description><![CDATA[If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Find out how different solutions address different features, how much you can expect to pay and what kind of technology infrastructure you need...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 14 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/inside+crm.html"><![CDATA[Inside CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/sfa.html"><![CDATA[SFA]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=361671]]></link>
		<description><![CDATA[ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue. To accommodate this rapid expansion, ProCurve wanted to replace its Web-based sales force automation solution with a system that encourages...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics.html"><![CDATA[Microsoft Dynamics]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics+crm.html"><![CDATA[Microsoft Dynamics CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/hp+procurve.html"><![CDATA[HP ProCurve]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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