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- Avaya Case Study: The Peabody Trust
- The Trust has over 330 staff working at its head office, occupying two adjoining buildings and another 300 staff located across 40 networked satellite offices in central London. The Peabody Trust was seeking a solution that would link its head office in Central London with these 40 networked satellite offices...
- Case studies 2007-10-01
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- Scottish and Southern Energy (SSE) Improves Meterline Service With Avaya Interactive Response and Sabio Voice Self-Service Deployment
- Scottish and Southern Energy SSE is one of the largest utility providers in the United Kingdom, with operations throughout England, Scotland and Wales. The challenge was to increase number of customers using SSE's Meterline self-service application, as well as to improve the customer experience. As a solution the company deployed...
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