rsui Resources

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Royal Specialty Improves Workflow and Increases Productivity With Avaya Mobility Solution: RSUI is a leading underwriter of wholesale specialty insurance. The challenge was to gain a competitive edge in the marketplace by implementing a converged messaging system that would allow its underwriters to improve response times, and better organize and respond to phone, fax or e-mail messages. By foregoing traditional voice...; Tags: Mobility, Messaging, Workflow, Avaya Inc., Specialty, RSUI, Groupware, Enterprise Software, Software; Case studies

New Extranet Helps Protect Underwriter Information and Improves Customer Service: RSUI Group, an underwriter of wholesale specialty insurance, used time-consuming manual processes to deliver policy reports and other documents to customers. Reports could take days to complete, affecting both productivity and customer service. To improve efficiency, the company implemented a solution based on Microsoft Office SharePoint Server 2007, with Microsoft...; Tags: Customer Service, Extranet, Microsoft Corp., Insurance, Product Marketing, Financial Planning, Customer Relationship Management (CRM), Networking, Security, Business Operations, Corporate Insurance, Marketing, Finance, Enterprise Software, Software; Case studies