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	<title><![CDATA[robert frances group Resources | ZDNet]]></title>
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		<title><![CDATA[Why Enterprises Should Choose HP-UX 11i v3 for Their Data Center Migration Plans]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=351803]]></link>
		<description><![CDATA[Many IT executives today are looking at consolidating IT operations for several reasons. First, the rash of mergers and acquisitions dictates a rationalization of duplicate processes and infrastructure. Second, the move to streamline operations has resulted in moving from distributed systems to a centralized IT infrastructure. Third, concerns about power...]]></description>
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		<pubDate>Wed, 12 Dec 2007 00:00:00 -0800</pubDate>
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		<category domain="http://updates.zdnet.com/tags/robert+frances+group.html"><![CDATA[Robert Frances Group]]></category>
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		<title><![CDATA[Service Level Management: The Key to Optimal Customer and User Experiences]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=267689]]></link>
		<description><![CDATA[Robert Frances Group RFG believes Service Level Management SLM is one of the most critical metrics of the business alignment and value, performance, and success of strategic enterprise IT deployments. However, effective end-user transaction quality and SLM require accurate, comprehensive, and timely information about what customers and users actually experience,...]]></description>
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		<pubDate>Sun, 01 Oct 2006 00:00:00 -0700</pubDate>
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		<category domain="http://updates.zdnet.com/tags/robert+frances+group.html"><![CDATA[Robert Frances Group]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
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		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
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