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	<title><![CDATA[rightnow technologies Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/rightnow+technologies.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to rightnow technologies]]></description>
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		<title><![CDATA[RightNow Right Now is Right On]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1130]]></link>
		<description><![CDATA[The RightNow User Conference was a significant transformation point for the company - for the better for the most part.  I'm looking at the products which indicate smart short term value and the culture change, which indicates serious long term value. by Paul Greenberg]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 29 Oct 2009 03:52:01 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
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		<title><![CDATA[RightNow Technologies CIO talks datacenters, ERP and Windows 7]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=26318]]></link>
		<description><![CDATA[While attending Gartner Symposium/ITxpo 2009, I spoke with Laef Olson, CIO of RightNow Technologies, about the company's IT plans for 2010. Olson discussed RightNow's plans to consolidate and rework its datacenters, an upcoming ERP implementation, and the company's migration to Windows 7.     by Larry Dignan]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 22 Oct 2009 10:00:16 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/data+center.html"><![CDATA[Data Center]]></category>
		<category domain="http://updates.zdnet.com/tags/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+7.html"><![CDATA[Microsoft Windows 7]]></category>
		<category domain="http://updates.zdnet.com/tags/data+centers.html"><![CDATA[Data Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+resource+planning+%2528erp%2529.html"><![CDATA[Enterprise Resource Planning (ERP)]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
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		<title><![CDATA[News to know: Windows 7; Verizon; RightNow; Salesforce; Palm; HP]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=23977]]></link>
		<description><![CDATA[Here are todayâ€™s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNETâ€™s around-the-Web tech coverage.    Ryan Naraine: Windows 7, Vista exposed to 'teardrop attack'    	Microsoft patches gaping Windows worm holes  	Firefox to run...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 09 Sep 2009 02:00:35 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://updates.zdnet.com/tags/patent.html"><![CDATA[Patent]]></category>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/palm+inc..html"><![CDATA[Palm Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/verizon+communications+inc..html"><![CDATA[Verizon Communications Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/sam+diaz.html"><![CDATA[Sam Diaz]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/linux.html"><![CDATA[Linux]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+7.html"><![CDATA[Microsoft Windows 7]]></category>
		<category domain="http://updates.zdnet.com/tags/cable.html"><![CDATA[Cable]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[Open Source]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PALM</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">HPQ,MSFT,PALM,RNOW,CRM,VZ</category>
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	<item>
		<title><![CDATA[HiveLive: the beginning of community app consolidation?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Howlett/?p=1253]]></link>
		<description><![CDATA[Larry Dignan has the details of RightNow's acquisition of HiveLive. I was struck by two things. First up Barron's notes that HiveLive had raised $7.8 million so a sale at $6 million sounds like a distressed deal. Second, RightNow is talking very clearly about integration:  RightNow believes that by...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 08 Sep 2009 17:40:57 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/consolidation.html"><![CDATA[Consolidation]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/hivelive.html"><![CDATA[HiveLive]]></category>
		<category domain="http://updates.zdnet.com/tags/hivelive+platform.html"><![CDATA[HiveLive Platform]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/mergers+%2526+acquisitions.html"><![CDATA[Mergers & Acquisitions]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+law.html"><![CDATA[Corporate Law]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
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		<title><![CDATA[RightNow acquires social networking company HiveLive]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=23970]]></link>
		<description><![CDATA[RightNow on Tuesday said it will acquire HiveLive, an enterprise social networking company, for about $6 million in cash.    In a statement, RightNow, which provides customer relationship management software as a service, said it plans to add HiveLive's technology to its platform. The move is the latest...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 08 Sep 2009 13:52:33 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/social+networking.html"><![CDATA[Social Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/hivelive.html"><![CDATA[HiveLive]]></category>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software As A Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/gaap.html"><![CDATA[GAAP]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
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		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
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		<title><![CDATA[RightNow's DoD play: a good antidote to the cloud security naysayers]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12688-0.html?forumID=1&threadID=63368&messageID=1173108&start=0]]></link>
		<description><![CDATA[RightNow's DoD play: a good antidote to the cloud security naysayersNew Free RightNow SaaS Profile AvailableInteresting business profile on RightNow at http://tinyurl.com/cvx5wl]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 16 Apr 2009 11:22:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[security]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/security+naysayer.html"><![CDATA[security naysayer]]></category>
		<category domain="http://updates.zdnet.com/tags/u.s.+department+of+defense.html"><![CDATA[U.S. Department of Defense]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
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		<title><![CDATA[RightNow's DoD play: a good antidote to the cloud security naysayers]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Howlett/?p=840]]></link>
		<description><![CDATA[Earlier today I had a conversation with Kevin Paschuck, VP of Public Sector and Laef Olson, CIO of RightNow. We discussed their recent high security announcement which highlighted work being done with the US Department of Defense. The backdrop was this from the announcement:  RightNowâ€™s new hosting capabilities ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 15 Apr 2009 10:48:49 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/u.s.+department+of+defense.html"><![CDATA[U.S. Department Of Defense]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
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		<title><![CDATA[RightNow puts its money where its mouth is]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12688-0.html?forumID=1&threadID=61930&messageID=1140882&start=0]]></link>
		<description><![CDATA[RightNow puts its money where its mouth isGood moveI like it. I think as IT spending is soft for new investments, vendors are well advised to compete on attributes like this. An SLA guarantee ups the ante. I also think that the on-premise players should compete with tiered maintenance, to...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 12 Mar 2009 15:29:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
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		<title><![CDATA[RightNow puts its money where its mouth is]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Howlett/?p=733]]></link>
		<description><![CDATA[Vinnie is going to love this. RightNow made the following announcement:  RightNow Technologies today bolstered its world-class software-as-a-service SaaS capabilities with a money-back guarantee.    â€œIf we donâ€™t meet our on demand â€˜up-timeâ€™ commitment to our customers, we will give them their money back.â€ Greg Gianforte, chief...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 12 Mar 2009 13:21:03 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/vinnie.html"><![CDATA[Vinnie]]></category>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software As A Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
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	<item>
		<title><![CDATA[RightNow: right for now]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12688-0.html?forumID=1&threadID=61649&messageID=1135791&start=0]]></link>
		<description><![CDATA[RightNow: right for nowRightNow is awesome - I was their first major customer in AustraliaRightNow is awesome. I was their first major customer in Australia back in 2002. They allowed me to significantly grow my ecommerce business as they gave me a 2 year 50% discount and the rest is...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 05 Mar 2009 15:09:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
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	<item>
		<title><![CDATA[RightNow: right for now]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Howlett/?p=710]]></link>
		<description><![CDATA[I've just had an extensive briefing from RightNow, the on-demand customer service solution provider. The company's business model, offering and pace provide a solid case study in what it means to be an on demand provider in a downturn economy.    RightNow turned profitable in Q4 of 2008...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 05 Mar 2009 11:32:49 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/somwe.html"><![CDATA[Somwe]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
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	<item>
		<title><![CDATA[RightNow comes home strong]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Howlett/?p=633]]></link>
		<description><![CDATA[While the focus in enterprise applications is on a landscape laden with doom, RightNow, an on-demand CRM vendor ended 2008 strongly, ahead of guidance. On the earnings call, CEO Greg Gianforte was understandably upbeat asserting that via Seeking Alpha transcript:  First, our land and expand strategy has been allowing...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 05 Feb 2009 21:57:09 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
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	<item>
		<title><![CDATA[Mashing up the client to the cloud]]></title>
		<link><![CDATA[http://blogs.zdnet.com/SAAS/?p=579]]></link>
		<description><![CDATA[The conventional wisdom of Office 2.0 says applications must be browser-only. But does that miss opportunities to use the cloud more efficiently and give users a more functional and satisfying experience? by Phil Wainewright]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 29 Aug 2008 07:36:10 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/client.html"><![CDATA[Client]]></category>
		<category domain="http://updates.zdnet.com/tags/web+browser.html"><![CDATA[Web Browser]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/office+2.0.html"><![CDATA[Office 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/mashup.html"><![CDATA[Mashup]]></category>
		<category domain="http://updates.zdnet.com/tags/framework.html"><![CDATA[Framework]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+wainewright.html"><![CDATA[Phil Wainewright]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
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		<title><![CDATA[SaaS client reaches functional parity with client-server]]></title>
		<link><![CDATA[http://blogs.zdnet.com/SAAS/?p=466]]></link>
		<description><![CDATA[Some purists may disagree, but my definition of a SaaS client goes outside of the browser to include a client that runs on the desktop machine so long as it's still controlled and managed from the Web. Now that Adobe has introduced AIR and Microsoft offers Silverlight, this concept has...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 26 Feb 2008 02:19:06 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/client-server.html"><![CDATA[Client-server]]></category>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/client.html"><![CDATA[Client]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software As A Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/web+browsers.html"><![CDATA[Web Browsers]]></category>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
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		<category domain="http://updates.zdnet.com/tags/phil+wainewright.html"><![CDATA[Phil Wainewright]]></category>
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		<title><![CDATA[RightNow survey finds consumers more unforgiving]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=6056]]></link>
		<description><![CDATA[You wouldn't expect consumers to all react the same when having a bad experience with a company, but the results of RightNow Technologies' second annual survey of more than 2,000 U.S. adults, conducted with Harris Interactive, may surprise you. According to the survey:    	Midwesterners are more likely...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 28 Aug 2007 18:03:45 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/survey.html"><![CDATA[Survey]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+8.2.html"><![CDATA[RightNow 8.2]]></category>
		<category domain="http://updates.zdnet.com/tags/dan+farber.html"><![CDATA[Dan Farber]]></category>
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		<title><![CDATA[RightNow zaps perpetual licensing, talks up smart client]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11406-0.html?forumID=1&threadID=30719&messageID=569961&start=0]]></link>
		<description><![CDATA[RightNow zaps perpetual licensing, talks up smart clientSalesnetPhil, have not heard much from RightNow about the progress/integration of the Salesnet acquisition.  Wondering if Greg said anything about that.  thanks]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 27 Feb 2007 14:26:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/mergers+%2526+acquisitions.html"><![CDATA[Mergers & Acquisitions]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+law.html"><![CDATA[Corporate law]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
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		<title><![CDATA[RightNow zaps perpetual licensing, talks up smart client]]></title>
		<link><![CDATA[http://blogs.zdnet.com/SAAS/?p=285]]></link>
		<description><![CDATA[On-demand CRM vendor RightNow Technologies has always insisted on giving its large enterprise customers what they want, even to the extent of offering on-premises installation and perpetual licensing to those customers that insisted &mdash; two options that most on-demand vendors would consider as anathema. But as from this quarter, RightNow...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 20 Feb 2007 16:25:44 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/ecommerce.html"><![CDATA[Ecommerce]]></category>
		<category domain="http://updates.zdnet.com/tags/rich+internet+applications.html"><![CDATA[Rich Internet Applications]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow.html"><![CDATA[RightNow]]></category>
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		<title><![CDATA[RightNow aims to take on SAP, Siebel in Europe]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-3513-0.html?forumID=1&threadID=30318&messageID=563269&start=0]]></link>
		<description><![CDATA[RightNow aims to take on SAP, Siebel in EuropeRight on the moneyHey Will, Good article. This is right on the money. My thinking is probably somewhere between Greg's and the analysts. I do think that RightNow is poised to make some serious inroads - more into Siebel than SAP frankly...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Fri, 16 Feb 2007 06:45:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SAP</category>
		<category domain="tickers">RNOW,SAP</category>
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		<title><![CDATA[Is 2007 the year to get Wyse about thin computing? Maybe]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10741-0.html?forumID=1&threadID=28574&messageID=533201&start=0]]></link>
		<description><![CDATA[Is 2007 the year to get Wyse about thin computing? MaybeRightNow as evidence of thin client??David, RightNow this year introduced a smart client user interface that requires Windows on the client. It won't run on Wyse. I think you drank a bit too much of the thin client koolaid when...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 21 Dec 2006 15:21:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/thin+clients.html"><![CDATA[Thin clients]]></category>
		<category domain="http://updates.zdnet.com/tags/smart+client.html"><![CDATA[Smart Client]]></category>
		<category domain="http://updates.zdnet.com/tags/thin+client.html"><![CDATA[thin client]]></category>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/wyse+technology+inc..html"><![CDATA[Wyse Technology Inc.]]></category>
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		<title><![CDATA[Incremental adoption sells SaaS to the enterprise]]></title>
		<link><![CDATA[http://blogs.zdnet.com/SAAS/?p=227]]></link>
		<description><![CDATA[I spent yesterday talking to a number of UK and European SaaS adopters, courtesy of RightNow Technologies, which has been holding its European user conference. More than 100 people attended from 72 different organizations, which is double the number last year, a sign both of RightNows growth and of the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 11 Oct 2006 05:15:52 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/saas.html"><![CDATA[Saas]]></category>
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