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- RightNow Right Now is Right On
- The RightNow User Conference was a significant transformation point for the company - for the better for the most part. I'm looking at the products which indicate smart short term value and the culture change, which indicates serious long term value. by Paul Greenberg
- Tags: RightNow Technologies, Paul Greenberg
- Blog posts 2009-10-29
- RightNow Technologies CIO talks datacenters, ERP and Windows 7
- While attending Gartner Symposium/ITxpo 2009, I spoke with Laef Olson, CIO of RightNow Technologies, about the company's IT plans for 2010. Olson discussed RightNow's plans to consolidate and rework its datacenters, an upcoming ERP implementation, and the company's migration to Windows 7. by Larry Dignan
- Tags: Data Center, ERP, RightNow Technologies, Microsoft Windows 7, Data Centers, Enterprise Resource Planning (ERP), Microsoft Windows, Storage, Enterprise Software, Hardware, Data Management, Software, Operating Systems, Larry Dignan
- Blog posts 2009-10-22
- News to know: Windows 7; Verizon; RightNow; Salesforce; Palm; HP
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Ryan Naraine: Windows 7, Vista exposed to 'teardrop attack' Microsoft patches gaping Windows worm holes Firefox to run...
- Tags: Salesforce.com Inc., Larry Dignan, Patent, Hewlett-Packard Co., Palm Inc., Verizon Communications Inc., Microsoft Corp., RightNow Technologies, Sam Diaz, Microsoft Windows, Linux, Microsoft Windows 7, Cable, Operating Systems, Open Source, Software, Telecommunications, Personal Technology
- Blog posts 2009-09-09
- HiveLive: the beginning of community app consolidation?
- Larry Dignan has the details of RightNow's acquisition of HiveLive. I was struck by two things. First up Barron's notes that HiveLive had raised $7.8 million so a sale at $6 million sounds like a distressed deal. Second, RightNow is talking very clearly about integration: RightNow believes that by...
- Tags: Consolidation, RightNow Technologies, HiveLive, HiveLive Platform, Customer Relationship Management (CRM), Advertising & Promotion, Mergers & Acquisitions, Corporate Law, Enterprise Software, Software, Marketing, Investment, Finance, Business Operations, Dennis Howlett
- Blog posts 2009-09-08
- RightNow acquires social networking company HiveLive
- RightNow on Tuesday said it will acquire HiveLive, an enterprise social networking company, for about $6 million in cash. In a statement, RightNow, which provides customer relationship management software as a service, said it plans to add HiveLive's technology to its platform. The move is the latest...
- Tags: Social Networking, RightNow Technologies, HiveLive, Software As A Service (SaaS), Managed Hosting, Customer Relationship Management (CRM), GAAP, Networking, Enterprise Software, Emerging Technologies, Software, Financial Accounting, Finance, Larry Dignan
- Blog posts 2009-09-08
- RightNow's DoD play: a good antidote to the cloud security naysayers
- RightNow's DoD play: a good antidote to the cloud security naysayersNew Free RightNow SaaS Profile AvailableInteresting business profile on RightNow at http://tinyurl.com/cvx5wl
- Tags: security, RightNow Technologies, security naysayer, U.S. Department of Defense
- Discussion threads 2009-04-16
- RightNow's DoD play: a good antidote to the cloud security naysayers
- Earlier today I had a conversation with Kevin Paschuck, VP of Public Sector and Laef Olson, CIO of RightNow. We discussed their recent high security announcement which highlighted work being done with the US Department of Defense. The backdrop was this from the announcement: RightNow’s new hosting capabilities ...
- Tags: RightNow Technologies, U.S. Department Of Defense, Security, Dennis Howlett
- Blog posts 2009-04-15
- RightNow puts its money where its mouth is
- RightNow puts its money where its mouth isGood moveI like it. I think as IT spending is soft for new investments, vendors are well advised to compete on attributes like this. An SLA guarantee ups the ante. I also think that the on-premise players should compete with tiered maintenance, to...
- Tags: RightNow Technologies
- Discussion threads 2009-03-12
- RightNow puts its money where its mouth is
- Vinnie is going to love this. RightNow made the following announcement: RightNow Technologies today bolstered its world-class software-as-a-service SaaS capabilities with a money-back guarantee. “If we don’t meet our on demand ‘up-time’ commitment to our customers, we will give them their money back.†Greg Gianforte, chief...
- Tags: RightNow Technologies, Vinnie, Software As A Service (SaaS), Service Level Management, Call Centers, Managed Hosting, Customer Relationship Management (CRM), Cloud Computing, Emerging Technologies, It Operations, It service Management, Enterprise Software, Software, Dennis Howlett
- Blog posts 2009-03-12
- RightNow: right for now
- RightNow: right for nowRightNow is awesome - I was their first major customer in AustraliaRightNow is awesome. I was their first major customer in Australia back in 2002. They allowed me to significantly grow my ecommerce business as they gave me a 2 year 50% discount and the rest is...
- Tags: RightNow Technologies
- Discussion threads 2009-03-05
- RightNow: right for now
- I've just had an extensive briefing from RightNow, the on-demand customer service solution provider. The company's business model, offering and pace provide a solid case study in what it means to be an on demand provider in a downturn economy. RightNow turned profitable in Q4 of 2008...
- Tags: Customer, RightNow Technologies, Somwe, Managed Hosting, Cloud Computing, Dennis Howlett
- Blog posts 2009-03-05
- RightNow comes home strong
- While the focus in enterprise applications is on a landscape laden with doom, RightNow, an on-demand CRM vendor ended 2008 strongly, ahead of guidance. On the earnings call, CEO Greg Gianforte was understandably upbeat asserting that via Seeking Alpha transcript: First, our land and expand strategy has been allowing...
- Tags: Revenue, RightNow Technologies, Managed Hosting, Cloud Computing, Operational Accounting, Finance, Dennis Howlett
- Blog posts 2009-02-05
- Mashing up the client to the cloud
- The conventional wisdom of Office 2.0 says applications must be browser-only. But does that miss opportunities to use the cloud more efficiently and give users a more functional and satisfying experience? by Phil Wainewright
- Tags: Client, Web Browser, RightNow Technologies, Office 2.0, Mashup, Framework, Collaboration, Phil Wainewright
- Blog posts 2008-08-29
- SaaS client reaches functional parity with client-server
- Some purists may disagree, but my definition of a SaaS client goes outside of the browser to include a client that runs on the desktop machine so long as it's still controlled and managed from the Web. Now that Adobe has introduced AIR and Microsoft offers Silverlight, this concept has...
- Tags: Software-as-a-service, Client-server, Network, Client, RightNow Technologies, Software As A Service (SaaS), Real Estate, Web Browsers, Servers, Emerging Technologies, Business Operations, Internet, Hardware, Phil Wainewright
- Blog posts 2008-02-26
- RightNow survey finds consumers more unforgiving
- You wouldn't expect consumers to all react the same when having a bad experience with a company, but the results of RightNow Technologies' second annual survey of more than 2,000 U.S. adults, conducted with Harris Interactive, may surprise you. According to the survey: Midwesterners are more likely...
- Tags: Survey, RightNow Technologies, RightNow 8.2, Dan Farber
- Blog posts 2007-08-28
- RightNow zaps perpetual licensing, talks up smart client
- RightNow zaps perpetual licensing, talks up smart clientSalesnetPhil, have not heard much from RightNow about the progress/integration of the Salesnet acquisition. Wondering if Greg said anything about that. thanks
- Tags: Mergers & Acquisitions, Corporate law, RightNow Technologies
- Discussion threads 2007-02-27
- RightNow zaps perpetual licensing, talks up smart client
- On-demand CRM vendor RightNow Technologies has always insisted on giving its large enterprise customers what they want, even to the extent of offering on-premises installation and perpetual licensing to those customers that insisted — two options that most on-demand vendors would consider as anathema. But as from this quarter, RightNow...
- Tags: CRM, Ecommerce, Rich Internet Applications, RightNow
- Blog posts 2007-02-20
- RightNow aims to take on SAP, Siebel in Europe
- RightNow aims to take on SAP, Siebel in EuropeRight on the moneyHey Will, Good article. This is right on the money. My thinking is probably somewhere between Greg's and the analysts. I do think that RightNow is poised to make some serious inroads - more into Siebel than SAP frankly...
- Tags: Siebel Systems Inc., RightNow Technologies, SAP AG
- Discussion threads 2007-02-16
- Is 2007 the year to get Wyse about thin computing? Maybe
- Is 2007 the year to get Wyse about thin computing? MaybeRightNow as evidence of thin client??David, RightNow this year introduced a smart client user interface that requires Windows on the client. It won't run on Wyse. I think you drank a bit too much of the thin client koolaid when...
- Tags: Thin clients, Smart Client, thin client, RightNow Technologies, Wyse Technology Inc.
- Discussion threads 2006-12-21
- Incremental adoption sells SaaS to the enterprise
- I spent yesterday talking to a number of UK and European SaaS adopters, courtesy of RightNow Technologies, which has been holding its European user conference. More than 100 people attended from 72 different organizations, which is double the number last year, a sign both of RightNows growth and of the...
- Tags: RightNow Technologies, Saas
- Blog posts 2006-10-11
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