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SaaS client reaches functional parity with client-server: Some purists may disagree, but my definition of a SaaS client goes outside of the browser to include a client that runs on the desktop machine so long as it's still controlled and managed from the Web. Now that Adobe has introduced AIR and Microsoft offers Silverlight, this concept has...; Tags: Software-as-a-service, Client-server, Network, Client, RightNow Technologies, Software As A Service (SaaS), Real Estate, Web Browsers, Servers, Emerging Technologies, Business Operations, Internet, Hardware, Phil Wainewright; Blog posts 2008-02-26
RightNow survey finds consumers more unforgiving: You wouldn't expect consumers to all react the same when having a bad experience with a company, but the results of RightNow Technologies' second annual survey of more than 2,000 U.S. adults, conducted with Harris Interactive, may surprise you. According to the survey: Midwesterners are more likely...; Tags: Survey, RightNow Technologies, RightNow 8.2, Dan Farber; Blog posts 2007-08-28
RightNow zaps perpetual licensing, talks up smart client: RightNow zaps perpetual licensing, talks up smart clientSalesnetPhil, have not heard much from RightNow about the progress/integration of the Salesnet acquisition. Wondering if Greg said anything about that. thanks; Tags: Mergers & Acquisitions, Corporate law, RightNow Technologies; Discussion threads 2007-02-27
RightNow zaps perpetual licensing, talks up smart client: On-demand CRM vendor RightNow Technologies has always insisted on giving its large enterprise customers what they want, even to the extent of offering on-premises installation and perpetual licensing to those customers that insisted — two options that most on-demand vendors would consider as anathema. But as from this quarter, RightNow...; Tags: CRM, Ecommerce, Rich Internet Applications, RightNow; Blog posts 2007-02-20
RightNow aims to take on SAP, Siebel in Europe: RightNow aims to take on SAP, Siebel in EuropeRight on the moneyHey Will, Good article. This is right on the money. My thinking is probably somewhere between Greg's and the analysts. I do think that RightNow is poised to make some serious inroads - more into Siebel than SAP frankly...; Tags: Siebel Systems Inc., RightNow Technologies, SAP AG; Discussion threads 2007-02-16

Is 2007 the year to get Wyse about thin computing? Maybe: Is 2007 the year to get Wyse about thin computing? MaybeRightNow as evidence of thin client??David, RightNow this year introduced a smart client user interface that requires Windows on the client. It won't run on Wyse. I think you drank a bit too much of the thin client koolaid when...; Tags: Thin clients, Smart Client, thin client, RightNow Technologies, Wyse Technology Inc.; Discussion threads 2006-12-21
Incremental adoption sells SaaS to the enterprise: I spent yesterday talking to a number of UK and European SaaS adopters, courtesy of RightNow Technologies, which has been holding its European user conference. More than 100 people attended from 72 different organizations, which is double the number last year, a sign both of RightNows growth and of the...; Tags: RightNow Technologies, Saas; Blog posts 2006-10-11
It's an on-demand world: More than Web 2.0, more than open source, on-demand is the dominant ethos of the modern age. The driving force of all three is the same insistence on real-time sharing of information and resources. People today insist on immediate, unrestricted access that's under their own individual control. They expect online...; Tags: on-demand; Blog posts 2006-09-07
RightNow's next generation CRM platform extends into Customer Retention Management: RightNow Technologies has taken the covers off a $25m two-year technology development project, the RightNow 8 enterprise suite. And this enterprise software-as-a-service company believes this will carry it into the big leagues. The big leagues means breaking into that $1bn annual revenue level, about ten times current revenues. That's...; Tags: RightNow Technologies; Blog posts 2006-09-06
Digging into the RightNow Salesnet deal: Digging into the RightNow Salesnet dealSalesner reseller channelI disagree on the view that Salesnet channel will not be a focus. Consider the following:1) RighNow's customer base is mainly large enterrpise customer seeing success with RightNow's service and web self-service solutions. There is no presence amongst sales teams, Salesnet's...; Tags: Business structures, Sales force management, SFDC, Salesnet, RightNow Technologies, partnership; Discussion threads 2006-05-25
Digging into the RightNow Salesnet deal: People have often asked me if I knew how much revenue Salesnet was making. RightNow's acquisition of the CRM vendor has answered their question: not very much. Information given by the CFO alongside Monday's after-the-bell announcement reveals that Salesnet was barely profitable on operating costs of about $1.25 million a...; Tags: RightNow Technologies, Salesnet; Blog posts 2006-05-24
RightNow nets Salesnet, targeting Salesforce.com: RightNow nets Salesnet, targeting Salesforce.comWow! Thats it?!That is crazy! 9 million in cash! what a good deal. Salesnet must be in financial trouble, or they would’ve stayed in the market.The other tow companies to watch for in terms of consolidation is Salesboom.com and Entellium; Tags: Sales force management, Salesnet, RightNow Technologies, Salesforce.com Inc.; Discussion threads 2006-05-23
RightNow nets Salesnet, targeting Salesforce.com: Consolidation in the software-as-a-service space took a step forward as RightNow acquired Salesforce.com competitor Salesnet. According to the press release, the "acquisition will accelerate RightNow's customer experience management development efforts by combining RightNow's patented knowledge foundation with Salesnet's sophisticated workflow engine." In more plain English, RightNow, which is known more...; Tags: RightNow Technologies, Salesforce.com Inc., Salesnet; Blog posts 2006-05-22
Software from Montana and social enterprise: I'm a big fan of Greg Gianforte, the CEO of RightNow Technologies and I was mortified that I almost missed him the other night when he was in town. Somehow the meeting time didn't sync up with my Treo, fortunately I...; Tags: Mr Gianforte; Blog posts 2006-05-18
And now, without further ado: the Google PC: In writing Now's the time for the network computer, my colleague and fellow blogger Dana Gardner has it all wrong. OK, maybe half wrong. The network computer bit is 100 percent dead-on. It's the Oracle part he has wrong.To everybody including Novell CEO Jack Messman who thinks...; Tags: headach, desktop, Linux; Blog posts 2005-09-19
On-demand CRM market shares: Salesforce.com - 49.5%, RightNow - 13.5%: The appeal for on-demand customer relationship management CRM applications was strong in 2004, says IDC, generating approximately $300 mln dollars in revenue. IDC delivers the first vendor ranking for on-demand CRM applications providers which reveals a high revenue concentration among few vendors: the top five vendors accounted for 81.6% of...; Tags: on-demand, CRM; Blog posts 2005-09-13
What big enterprises want from on-demand vendors: Large enterprises are just as interested in on-demand applications as smaller companies, but providers have to package them to suit their requirements. That's the thinking behind the Enterprise SaaS Working Group, set up last month to spread the word about software-as-services to large organizations. The group's four charter members are...; Tags: RightNow Technologies, on-demand; Blog posts 2005-08-26
Customer Relationship Success Demands Insight: The goal of over 85% of companies implementing CRM is to increase revenue by better understanding their customers. Unfortunately the insight is often buried deep in a database. This paper discusses how analytics can help businesses understand the appropriate actions by sales, customer service and marketing to support the creation...; Tags: RightNow Technologies, Customer Relationship Success, Sales Strategy, Customer Relationship Management (CRM), Financial Planning, Product Marketing, Advertising & Promotion, Sales, Enterprise Software, Software, Finance, Marketing; White papers 2005-08-10
RightNow CEO bemoans Salesforce.com's toolkit approach to CRM: Last week, Siebel VP and GM for OnDemand and SMB (small/medium business) Bruce Cleveland appeared to emerge from hiding with a stake-in-the-ground sort of letter to "friends and colleagues" that came across as a declaration that Siebel's ASP-style application service provider competitor to Salesforce.com had officially re-opened for business. ...; Tags: Salesforce.com Inc., Marc Benioff; Blog posts 2005-05-31
Performance-driven future: In a recent piece at SandHill.com, I argued that proponents of Software as a Service SaaS?need to emphasize more than just the pricing or delivery aspects of the model.?As I put it: "How, in other words, will the model help us help our clients rise to higher levels of business...; Tags: RightNow Technologies, clientS; Blog posts 2005-04-10

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RightNow Technologies: RightNow Technologies provides customer experience management software products through its on demand delivery approach, or software-as-a-service SaaS. Co.'s products are based upon a single application...; RightNow Technologies company page on BNET »