rightnow technologies and software

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Software from Montana and social enterprise

I'm a big fan of Greg Gianforte, the CEO of RightNow Technologies and I was mortified that I almost missed him the other night when he was in town. Somehow the meeting time didn't sync up with my Treo, fortunately I...

Tags: Mr Gianforte

Blog posts 2006-05-18

The Killer App for On Demand CRM: Multi-Channel Customer Service

In this white paper, you'll learn why combining the power of an integrated knowledge base and true multi-channel service with the software-as-a-service delivery model creates a potential perfect storm of benefits for both the business and the user — and offers the first real killer app for on demand CRM.

Tags: Customer Service, Software-as-a-service, RightNow Technologies, CRM, Software As A Service (SaaS), Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Emerging Technologies, Software, Marketing

White papers 2005-01-01

Four Great Revenue Strategies for Customer Service

Your customer service department represents a tremendous untapped source of revenue opportunities for your company. This paper outlines four such revenue strategies: aggressive mining of customer service data, context-sensitive online promotions, real-time lead generation and referral and real-time transactions.

Tags: Strategy, Revenue, Customer Service, RightNow Technologies, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

White papers 2005-01-01

Successful CRM: Turning Customer Loyalty into Profitability

In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success--and how genuine customer loyalty impacts corporate profitability. You'll also find out what the latest research indicates about the gap between potential and actual CRM benefits, and the four key drivers...

Tags: RightNow Technologies, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2004-10-01

Customer-Centric CRM: Fully Optimizing CRM

Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This white paper from the Yankee Group explains how Customer Lifecycle Care is a key driver for improved CRM performance,...

Tags: RightNow Technologies, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2004-09-01

Driving Both Cost Efficiency & Revenue in Customer Service

More and more, customer support organizations must attempt to serve two masters. They're expected to serve customers better, faster, cheaper - and make more money in the process. While the service department handles as much as 80% of a firm's customer interactions, the reality is many customer service organizations have...

Tags: Revenue, Customer Service, RightNow Technologies, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

Webcasts

Hosted CRM Vendors - Who Delivers Positive ROI?

In this webcast, the listener will discover how on demand CRM has grown up to deliver positive ROI. The listener will also learn who the top hosted CRM vendors are and why based on the latest Nucleus Research Scorecard findings. Plus, the listener will hear about the RightNow Technologies approach...

Tags: Hosted CRM, CRM Company, ROI, RightNow Technologies, Roi/Tco, Customer Relationship Management (CRM), Enterprise Software, Finance, Managerial Accounting, Software

Webcasts

Additional Resources

The WOA story emerges as better outcomes sought for SOA

Over the summer the enterprise IT blogosphere was swept up in the conversation around the concepts that many are calling Web-Oriented Architecture, or WOA. A different way to think about service-oriented architecture, WOA extolls a different but related set of technologies, in particular how to apply them in specific ways...

Tags: Web, Business, SOA, Organization, WOA, WOA Story, REST, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Dion Hinchcliffe

Blog posts 2008-09-06

Video: Adobe unveils 'Project Genesis'

At the Office 2.0 Conference in San Francisco, Matthias Zeller, product manager at Adobe, demonstrates a prototype of the enterprise desktop client called "Project Genesis." The new software allows business users to create custom workspaces by combining and sharing applications, video, Web sites, and office documents. by Larry Dignan

Tags: Adobe Systems Inc., Video, Corporate Communications, Marketing, Larry Dignan

Blog posts 2008-09-06

Judge finds Oracle's Ellison withheld evidence

According to Bloomberg, in a ruling that has important implications for Larry Ellison, Oracle's CEO and the company itself, district judge Susan Illston found that Ellison: ...deliberately destroyed or withheld e-mails and failed to preserve tape recordings that should have been turned over to lawyers for shareholders suing him......

Tags: Oracle Corp., Susan Illston, Larry Ellison, Dennis Howlett

Blog posts 2008-09-05

The Linux laptop goes to school

The Linux laptop goes to schoolOn the Mouse Buttons ...[i]Robin’s biggest complaint was the slow response of the mouse buttons. But it’s something you can get used to, she said.[/i]Don't use the mouse buttons they're too slow, instead use the tap, double tap and side scroll features on the touchpad....

Tags: UNIX, Operating systems, Mice, OPEN SOURCE, Linux, mouse, Linux laptop, laptop computer

Discussion threads 2008-09-05

The Linux laptop goes to school

This is not a PC you load with additional hardware, or much additional software. This is more like a cell phone, something you toss in your backpack and use on-the-run. by Dana Blankenhorn

Tags: Linux Laptop, Laptop Computer, Linux, UNIX, Keyboards, Operating Systems, Open Source, Software, Hardware, Peripherals, Dana Blankenhorn

Blog posts 2008-09-05

DDoS + Web 2.0 == Buckets o' traffic

Denial of Service attacks are based upon a simple idea: generate the maximum amount of traffic using the minimum amount of work. At one time this was as simple as sending a spoofed ICMP echo packet to a broadcast address or similar shenanigans. Modern DDoS attacks rely upon...

Tags: Web, Web 2.0, Network, Distributed Denial Of Service, Social Networking, Security, Online Communications, Marketing, Advertising & Promotion, Adam O\'Donnell

Blog posts 2008-09-05

Preview: Plusmo Pro Football Live app (updated)

As you already know I really want a good NFL application for the iPhone. Now that it's NFL season and it would be great to track teams, players and games in progress – especially when you can't be in front of a television. As I've I mentioned...

Tags: Apple iPhone, NFL, App, Plusmo Pro Football Live, Plusmo NFL App, Games, Digital Music, Digital Media, Personal Technology, Consumer Electronics, Jason D. O\'Grady

Blog posts 2008-09-05

Yes, we know it's a problem. No, we have no budget.

A survey by data center infrastructure company Voltaire indicates that while a vast majority of data center professionals believe that running a green data center will become a mission-critical agenda item, they haven't set aside the money to support it. Close to 90 percent of the executives...

Tags: CIO, Data Center, Voltaire Inc., Data Centers, Storage, Hardware, Data Management, Heather Clancy

Blog posts 2008-09-05

What went wrong with Joost's desktop client?

What went wrong with Joost's desktop client?That explains it....The client was invisible to the user as a cost-saver, rather the cost savings were apparent to the video distributor. So, how does the client app make itself valuable? Joost had several interesting features besides this P2P media capability, but it also...

Tags: Joost, desktop client, desktop

Discussion threads 2008-09-05

Mainstream media writes Windows obit

Mainstream media writes Windows obitMS should have never...killed off XP. Especially when such a huge segment of the market is tired of being forced fed what they do not want.This article makes a good point about users beginning to realize that as long as they can hit the web rather...

Tags: Operating systems, Microsoft Windows Vista (Longhorn), LIKE IT, Microsoft Windows, Hewlett-Packard Co., mainstream media, Windows obit, Microsoft Windows Vista, obit, Microsoft Corp., operating system

Discussion threads 2008-09-05

Adobe unveils 'Project Genesis'

At the Office 2.0 Conference in San Francisco, Matthias Zeller, product manager at Adobe, demonstrates a prototype of the enterprise desktop client called "Project Genesis." The new software allows business users to create custom workspaces by combining and sharing applications, video, Web sites, and office documents.

Tags: Adobe Systems Inc., Corporate Communications, Web Site Development, Marketing, Internet, Adobe, Project Genesis

Videos 2008-09-05

Mainstream media writes Windows obit

Wow, a tough day for Windows. BusinessWeek reports that HP, the world's biggest PC company, is so troubled by Vista's 'tepid reception' and Apple's resurgence that it is developing its own operating system. Meanwhile a New York Times columnist writes on his blog that Windows is "already...

Tags: Dell Computer Corp., Hewlett-Packard Co., PC, Microsoft Windows Vista, Mainstream Media, Microsoft Corp., Web Browser, Microsoft Windows, Linux, Operating Systems, Software, John Morris

Blog posts 2008-09-05

The Office (2.0): No paper? No problem.

I think I may have been the only person at this week's Office 2.0 conference using - gasp! - a pen and paper. There was no program "book" when I registered - the agenda was online only. And none of the exhibitors handed out press releases on paper - though...

Tags: Document, Microsoft PowerPoint, Appirio, SlideRocket, Digital Signatures, Collaboration, Productivity, Groupware, Fax, Microsoft Office, Security, Enterprise Software, Software, Office Suites, Sam Diaz

Blog posts 2008-09-05