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- SaaS client reaches functional parity with client-server
- Some purists may disagree, but my definition of a SaaS client goes outside of the browser to include a client that runs on the desktop machine so long as it's still controlled and managed from the Web. Now that Adobe has introduced AIR and Microsoft offers Silverlight, this concept has...
- Tags: Software-as-a-service, Client-server, Network, Client, RightNow Technologies, Software As A Service (SaaS), Real Estate, Web Browsers, Servers, Emerging Technologies, Business Operations, Internet, Hardware, Phil Wainewright
- Blog posts 2008-02-26
- SaaS vendors, eat your own dogfood, or die
- SaaS vendors, eat your own dogfood, or dieWhat's the process for creating an SLA when you use cloud infrastructure?Phil - this is really interesting on many levels, but one of the things I am wondering is how does a SaaS application provider put together an SLA for clients when they...
- Tags: Software as a Service (SaaS), software-as-a-service, SaaS CRM, SaaS company, outage
- Discussion threads 2008-02-15
- SaaS vendors, eat your own dogfood, or die
- We may be approaching the end of the road for established SaaS vendors — like Salesforce.com, NetSuite, Concur, Taleo and RightNow — who build their own data center infrastructure instead of consuming infrastructure as a service. That's the message posed in a guest column on GigaOm titled How Not to...
- Tags: Software, Software-as-a-service, Column, Software As A Service (SaaS), Emerging Technologies, Phil Wainewright
- Blog posts 2008-02-15
- Small outage at Salesforce.com, not many upset
- Small outage at Salesforce.com, not many upsetIt's The News that brought them downI wonder yesterday's romur about shopping themselves to Oracle is one reason for the downded service?If the news turns out to be true then the smaller crm vendors such as Salesboom.com, RightNow, Entellium, etc should be super happy!RE:...
- Tags: Manufacturing, Sales force management, Small outage, outage, upset, Salesforce.com Inc.
- Discussion threads 2008-02-12
- Leapfrogging Dell, Everdream and salesforce.com
- Fellow ZDNet blogger Josh Greenbaum is not a fan of salesforce.com. He believes the company is over-hyped, egomanical and expensive for partners. In contrast, Everdream, recently acquired by Dell, is a model SaaS company for partners, he said. In his recent blog post Josh wrote: .....I believe...
- Tags: Salesforce.com Inc., Software-as-a-service, Dell Computer Corp., Partnership, Platform, Everdream Corp., Josh Greenbaum, Sales Force Management, Business Structures, Software As A Service (SaaS), Sales, Finance, Emerging Technologies, Dan Farber
- Blog posts 2007-11-30
- Why no SaaS mutual fund?
- To my knowledge, there is no mutual fund that specializes in investing in software-as-a-service stocks. Is that something of an oversight by the financial services industry? I'm sure there would be a ready supply of investors who'd like to invest in the industry in a way that spreads the risk...
- Tags: Software-as-a-service, Stock, Mutual Fund, Industry, Software As A Service (SaaS), IPO, Investment, Mutual Funds, Emerging Technologies, Financial Services, Finance, Human Resources, Benefits, Retirement Plans, Phil Wainewright
- Blog posts 2007-11-07
- salesforce.com upgrade on tap
- salesforce.com upgrade on tapSalesforce.com rivals a threat?Salesforce.com certainly has been getting the most attention in it's space, but attention is one thing and meeting customer needs is another.With a market growing by over 100% a year, and Salesforce.com owning half of the market, it is just about normal for Salesforce.com...
- Tags: Sales force management, Salesforce.com Inc.
- Discussion threads 2007-10-04
- Taleo beefs up with performance management
- When people talk about leading SaaS vendors, they rarely cite Taleo, but that's an oversight. Its reported revenues make it the third-largest SaaS pureplay, beaten only by Salesforce.com and Concur. This is a recent jump from fifth place, helped by Cisco's taking WebEx out of the pureplay ranks and RightNow...
- Tags: Taleo Corp., Performance, Career, Performance Management, Phil Wainewright
- Blog posts 2007-09-12
- Oracle's misconceived SaaS strategy
- Oracle president Charles Phillips passed through London recently and spoke to a handful of journalists about the company's prospects and direction, including its SaaS strategy. I noticed Angela Eager's write-up for CBR a couple of days before going off on a week's vacation, and although it had me mildly fuming...
- Tags: Software, Strategy, Software-as-a-service, Database, Oracle Corp., On-demand, Customer, Multi-tenancy, Phil Wainewright
- Blog posts 2007-09-06
- News to know: Vista hot fix; GPL drama; MSN Messenger flaw; Google
- Notable headlines: Mary Jo Foley: Microsoft releases two Vista hotfix packs via Windows Update Free Software Foundation: No GPLv3 exemptions for Microsoft Ed Burnette: GPLv3 Myth #4: GPLv3 undercuts the Microsoft/Novell deal Ryan Naraine: MSN Messenger vulnerable to 'highly...
- Tags: Apple iPhone, Google Inc., EarthLink Inc., GPL, Larry Dignan, MSN, MSN Messenger, Microsoft Windows Vista, Microsoft Corp., GPLv3, Flaw
- Blog posts 2007-08-29
- Do SaaS ventures need VCs?
- Do SaaS ventures need VCs?Don't confuse SaaS with Web 2.0Let's don't confuse SaaS with Web 2.0. There is plenty of overlap, but they are not the same thing. A lot of Web 2.0 is straight up collaboration around simple models. Web 2.0 doesn't need much VC--the apps...
- Tags: Software as a Service (SaaS), Channel management, software, Do SaaS, Web 2.0, SaaS company, software-as-a-service, Web
- Discussion threads 2007-05-28
- Siebel 2.0: The end of Salesforce.com
- Siebel 2.0: The end of Salesforce.comI guess I'm not part of the 90%My company uses Siebel. It may be good for selling refrigerators, but it it HARDLY even ADEQUATE for complex, multi-month rollout cycles of IT gear, software and services.I'd be better off with post-it notes and Lotus 1-2-3...
- Tags: Customer relationship management (CRM), Advertising & Promotion, Sales force management, Enterprise software, DreamFactory, CRM, SFDC, Salesforce.com Inc., Apex, Siebel Systems Inc., sf.com
- Discussion threads 2007-05-23
- Workday: 'parity' with SAP in 18 months
- Peoplesoft founder and former CEO Dave Duffield wowed attendees at SaaScon today with his endorsement of the software-as-a-service model, which his new venture Workday has espoused to deliver ERP to medium-sized and large enterprises. "Why didnt we call it Peoplesoft On Demand? If the name hadnt been taken, perhaps...
- Tags: ERP
- Blog posts 2007-04-18
- Mapping the enterprise CRM landscape
- Forrester Research maps out the landscape in the enterprise CRM world in a report, "Enterprise CRM Suites, Q1 2007" ($995). Following is the executive summary:Forrester evaluated leading enterprise CRM suites vendors across 493 criteria and found that Oracles Siebel CRM and SAPs mySAP CRM are the clear Leaders. They offer...
- Tags: Customer relationship management (CRM), Enterprise software, CRM, Oracles
- Blog posts 2007-03-23
- The socialization of CRM
- The Web is a funny old place, sometimes. Seven years after it first launched, on-demand vendor Salesforce.com has finally added customer collaboration into its CRM package — albeit only on limited release to start off with. How has it taken so long after the advent of the Web for vendors...
- Tags: Customer relationship management (CRM), Enterprise software, CRM, Appspace, Salesforce.com Inc., Salesforce.coms Spring 07, Agillion, collaboration, Web
- Blog posts 2007-03-22
- DST spells disaster for shrinkwrap software
- One of the Bush administrations most unexpected legacies could be an extra nail in the coffin of customer-installed on-premises software, once Daylight Saving Time comes into effect in the US this coming weekend. Its now becoming evident that theres been a huge lack of preparedness on the part of leading...
- Tags: Microsoft, Collaboration, CRM, Business applications
- Blog posts 2007-03-05
- RightNow zaps perpetual licensing, talks up smart client
- RightNow zaps perpetual licensing, talks up smart clientSalesnetPhil, have not heard much from RightNow about the progress/integration of the Salesnet acquisition. Wondering if Greg said anything about that. thanks
- Tags: Mergers & Acquisitions, Corporate law, RightNow Technologies
- Discussion threads 2007-02-27
- Racing for The Cliff -- Salesforce.com and The Looming Competitive Market
- Racing for The Cliff -- Salesforce.com and The Looming Competitive MarketIt's all quite insaneI've used them all. Salesforce, Siebel, Oracle and they all suffer from trying to be all things to all companies. Apps that fit your workflow can be pretty simple. Complexity leads to feature bloat,...
- Tags: Sales force management, software-as-a-service, Salesforce.com AppExchange, SFDC, Salesforce.com Inc., DreamFactory, mashup, SAP AG
- Discussion threads 2007-02-22
- The ForresterWave: Midmarket CRM Suites, Q1 2007
- Forrester evaluated leading midmarket Customer Relationship Management CRM suites vendors across approximately 490 criteria and found that RightNow Technologies, Oracle, salesforce.com, and Microsoft lead the category. Vendors' offerings in this evaluation range from highly packaged solutions like Maximizer Software's Maximizer Enterprise and FrontRange Solutions' GoldMine Corporate Edition, that are suitable...
- Tags: Vendor, Onyx Software, CRM, Forrester Research Inc., Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software
- White papers 2007-02-21
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