<?xml version="1.0" encoding="iso-8859-1" ?>
<rss version="2.0" xmlns:s="http://updates.zdnet.com/">
<channel>
	<title><![CDATA[richmond supportdesk Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/richmond+supportdesk.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to richmond supportdesk]]></description>
	<s:counts start="0" returned="1" found="1" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Richmond SupportDesk 6.7 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=828771]]></link>
		<description><![CDATA[Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces.Service desk operators workload is reduced through self service knowledge base articles and defined, structured processes...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 26 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/richmond+systems.html"><![CDATA[Richmond Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/richmond+supportdesk.html"><![CDATA[Richmond SupportDesk]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/portals.html"><![CDATA[Portals]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
</channel>
</rss>
