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- Richmond SupportDesk (exe)
- Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces. Service desk operators workload is reduced through self service knowledge base articles and defined, structured...
- Tags: service desk, knowledge, knowledge base, richmond supportdesk, service desk operators workload, it services, itil, strategy, management
- Software downloads 2007-12-21
Additional Resources
- Study: Offshore outsourcing dings customer satisfaction; Taking back office offshore ok
- A trio of professors working with the national Quality Research Center at the University of Michigan finds that offshore outsourcing hurts customer service ratings, but farming out back office operations has a limited impact. The working paper, conducted by the University of Michigan as well as Nasscom,...
- Tags: offshore, customer service, offshore outsourcing, customer satisfaction, back-office, offshoring, outsourcing, product marketing, operational accounting, customer relationship management (crm), it operations, business operations, outsourcing & subcontracting, marketing, finance, enterprise software, software, larry dignan
- Blog posts 2008-07-07
- The Andrew Carnegie of our second gilded age
- The Andrew Carnegie of our second gilded ageLump of Coal or Coke to build the next empireAlthough from the past, I do recall in my mind the perception of comparing Gates to Carnegie. I never realized the connection all this time, esp. given what you report (i.e. backgrounds, culture, beliefs,...
- Tags: rockefeller, john d. rockefeller, andrew carnegie, robert woodruff, carnegie, coke
- Discussion threads 2008-06-24
- Photos: Video cameras eye Richmond Port
- Northern California's busy Port of Richmond has completed installation of a wireless mesh digital video surveillance system.The Port of Richmond, located about 15 miles northeast of San Francisco, has completed installation of a wireless mesh digital video surveillance system with the help of security firm ADT and a $2.3 million...
- Tags: video surveillance, richmond, video camera, video, photograph, camera, corporate communications, marketing, cnet news.com
- Image galleries 2008-05-16
- U.S. weaves port surveillance web
- Eighty-two surveillance cameras will be watching the perimeter of one of the busiest shipping ports in Northern California. CNET News.com's Kara Tsuboi toured the Richmond facility and reports on the new wireless mesh security system.
- Tags: web, news, kara tsuboi, adt, security, richmond, cameras, jared kohler, shipping, military
- Videos 2008-05-15
- TechTurn specializes in hand-me-downs with a tech twist
- One of my neighbors actually set a television out curbside as garbage a few weeks back, which reminded me that in spite all of the media coverage about green tech over the past year guilty as charged, there's still a big problem with how to handle electronic gadgets at the...
- Tags: life, techturn, capital structures, notebooks, tools & techniques, strategy, finance, hardware, notebooks & tablets, management, heather clancy
- Blog posts 2008-05-02
- Guest post: Introducing the Open Data Definition
- This is a guest post by Ben Werdmuller who is the CTO of Curverider and one of the leads behind the Elgg open source social application engine. The Open Data Definition is a new format for the import and export of data from within social applications....
- Tags: software, format, data, open data definition, data portability, service closure, chances, semantic web community, rdf parser, rdf, semantic web, xml, rss, internet, software/web development, web development, steve o\'hear
- Blog posts 2008-04-28
- Blockbuster sees media convergence; Offers to buy Circuit City
- Updated: Here's a deal where 1 + 1 = 0.5: Blockbuster is offering to acquire Circuit City for "a least $6 a share." Blockbuster went public on Monday statement with an offer to buy Circuit City. Blockbuster says it sent a letter Feb. 17, but Circuit City...
- Tags: circuit city stores inc., blockbuster inc., convergence, financial accounting, finance, larry dignan
- Blog posts 2008-04-14
- Microsoft-Yahoo-Google: The vicious antitrust circle
- Within minutes of Yahoo announcing it was going to do an AdSense for Search deal with Google, Microsoft began firing the antitrust warning shots. It took about 15 minutes after I saw the Yahoo press release before I got an e-mail from the Microsoft camp reminding me...
- Tags: google inc., antitrust, yahoo! inc., microsoft corp., barron, corporate law, security, business operations, mary jo foley
- Blog posts 2008-04-09
- Google Maps adds street view for 13 cities + 1 national park
- Google Maps has a really cool feature if you don't already know about it. It's called Street View and puts you at eye level and lets you explore the streets of supported cities. There are only a handful of them still, but it's great to see they are...
- Tags: google inc., google maps, team management, management, garett rogers
- Blog posts 2008-03-27
- Local market prepared for digital TV transition
- New York is the local television market most ready for digital TV transition, with just 3.5% unready television sets. Portland, OR is the least prepared local market, with 22.4% of all households using only analog sets and over-the-air television Market % of Over the Air Only...
- Tags: network computer, digital television, computer associates international inc., tvs, tv & home theater, thin clients, personal technology, home entertainment, hardware, nb
- Blog posts 2008-03-25
- Virginia Community College System Protects Services for 240,000 Users With NetApp's Technology
- Established in 1966, the Virginia Community College System VCCS spans 23 community colleges on 40 campuses across the state. To ensure the highest availability of services, VCCS recently initiated a system-wide technology refresh that included setting up a new Disaster Recovery DR site. They wanted to ensure (24x7) availability of...
- Tags: netapp, storage, hardware
- Case studies 2008-03-01
- BitGravity LiveBroadcast to stream DEMO 08
- This week I'll be at the Demo 2008 Conference checking out the more than 70 products showcased, and you can watch a live video feed of the proceedings courtesy of BitGravity. The startup content delivery service is launching LiveBroadcast, a flash-based streaming service. According to...
- Tags: computer associates international inc., startup content delivery service, dan farber
- Blog posts 2008-01-28
- Alternative Radio Gadget (gadget)
- Get direct links to 18 of the Best Alternative Radio Stations, streaming music 24 Hrs. a day. CFOX Vancouver, WNNX Atlanta, WJSE Atlantic City, WFNX Boston, WEDG Buffalo, WAVF Charleston, WEND Charlotte, WWCD Columbus, KTCL Denver, KTBZ Houston, WRRV Middleton, KEDJ Phoenix, KNRK Portland, WDYL Richmond, KCXX San Bernardino, KXRK...
- Tags: radio, gadget, advertising & promotion, marketing
- Software downloads 2008-01-16
- A two-track mind: sharing data, now and later
- This is Ben Werdmuller's second report from the Data Sharing Summit in Richmond, CA, which aimed to address the issue of interoperability between social networks. Part one can be found here. Ben is the CTO of Curverider and one of the leads behind the Elgg open source social networking framework....
- Tags: social networking, network, service provider, data sharing, ben, steve o\'hear
- Blog posts 2007-09-11
- Learning to share: lessons from the Data Sharing Summit
- This is a guest post by Ben Werdmuller who is the CTO of Curverider and one of the leads behind the Elgg open source social networking framework. This is his first report from the Data Sharing Summit in Richmond, CA, which aimed to address the issue of interoperability between social...
- Tags: social networking, network, data sharing, steve o\'hear
- Blog posts 2007-09-08
- Netropa Intellinav 2
- There are a number of newcomers entering the U.S. GPS market, trying to loosen the grip that heavyweights Garmin, TomTom, and Magellan have on the industry, and one such company is Netropa. The company's Intellinav 2 caught our eye not so much for its design though compact and shiny but...
- Tags: intellinav 2, netropa intellinav 2, averatec voya, averatec, sd card
- Product reviews 2007-08-06
- Gates plans his leave amid great change
- Gates plans his leave amid great changeGates forced out as US Antitrust RemedyWe do not tolerate barons and kings in the USA. What has happened to Bill Gates is not of his choice. Robber barons like him do not belong in our polite society. The USA was founded on this...
- Tags: strategy, servers, billg, bill gates, abramoff, great change, leave
- Discussion threads 2007-07-30
- Rehabilitation Hospital Improves Clinical Efficiency and Patient Care
- Sheltering Arms Physical Rehabilitation Hospital, a network of nine inpatient and outpatient rehabilitation facilities around Richmond, Virginia, is the epitome of the forward-looking healthcare provider. The hospital wanted to extend clinical applications and information wherever they are needed. The challenge was to improve hospital healing environment by eliminating excess noise...
- Tags: patient, hospital, rehabilitation hospital, healthcare
- Case studies 2007-07-01
- British newspaper gets 'silver surfers' blogging
- A couple of months ago I wrote about USA Today newspaper adding personal publishing and social networking features to its website. At the time I was a little skeptical about its chances of success, making the argument that while social networking software has become a commodity, community isn't. My argument...
- Tags: social networks
- Blog posts 2007-05-24
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