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- Transforming customer relationships with social media
- * Jennifer Leggio is on vacation Guest editorial by John Yaggie Social media technologies have the potential to disrupt the traditional ways companies build and manage relationships with their customers. Customer relationships built on trust and loyalty are central to a company's reputation and...
- Tags: Customer, Jennifer Leggio, John Yaggie, Relationship, Social Media, Social Media Technology
- Blog posts 2009-05-27
- Live Documents enters the Office suite ring
- Sabeer Bhatia was the co-founder of Hotmail, the Web email service Microsoft acquired for $400 million in 1998. Now, Bhatia wants to bite the hand that fed him. He formed a new company, InstaColl, and is joining Zoho, ThinkFree, Google, Yahoo Zimbra, Adobe and lesser know others in...
- Tags: Google Inc., Google Apps, Application, Microsoft Corp., Service, InstaColl, Zoho, Live Documents, Microsoft Office, Office Suites, Software, Dan Farber
- Blog posts 2007-11-23
- The state of Enterprise 2.0
- Industry analysts, CIOs, and business leaders around the world are continuing to try to read the industry tea leaves in 2007 when it comes to the subject of Enterprise 2.0, the increasingly popular discussion of using Web 2.0 platforms in the workplace. The primary topic of interest? Whether Enterprise...
- Tags: McAfee Inc., Social Bookmarking, Enterprise 2.0, Worker, FLATNESSES, Dion Hinchcliffe
- Blog posts 2007-10-22
- Oracle's double standards
- Oracle has allegedly invited 30 bloggers to its Oracle OpenWorld event. Yay - they get the value of independent analysis...or do they? Check Jake Kuramoto's blog on the topic: Oracle has extended an invitation to leaders in the blogging community, who can come experience the pageantry of an entire...
- Tags: Back Story, Blogger, Blogging, Conversation, Corporate Communications, Dennis Howlett, Internet, Jeff, Marketing, Mike Krigsman, Oracle Corp., Public Relations, SAP AG, Standards
- Blog posts 2007-10-15
- More organizations shift to Web 2.0 while IT departments remain wary
- A couple of recent announcements from two large, very well-known organizations provides an interesting data point on how Web 2.0 is affecting the product designs and business processes of otherwise very traditional institutions. Both USA Today and the U.S. Patent and Trademark office have recently unveiled strategies for letting...
- Tags: Architecture of Participation, Business Models, Business Process Management, Collaboration, Collective Intelligence, Crowdsourcing, Design Patterns, Enterprise 2.0, Enterprise Web 2.0, Governance, Social Media, Social Software, Two-Way Web, User Generated Content, Web 2.0
- Blog posts 2007-03-08
- Can Web 2.0 be adapted to the enterprise?
- Last week I had the distinct honor of listening to Harvard Business Schools Andrew McAfee speak on Enterprise 2.0 at The New New Internet in Northern Virginia. Ive written several times here about McAfees thoughts and work about the use of freeform, emergent, social software to enable ad...
- Tags: social Software, Enterprise 2.0, software, Web
- Blog posts 2006-09-27
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