retention marketing

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Comcast, other cable IP phone providers complain to FCC over Verizon's "retention marketing" tactics

Cable television broadband Internet access and VoIP providers Comcast, Time Warner Cable and Bright House Networks have filed a complaint with the FCC against Verizon. The complaint alleges that Verizon takes improper "retention marketing" steps to retain customers that have committed to try VoIP services...

Tags: FCC, Marketing, Complaint, Comcast Corp., Verizon Communications Inc., Retention Marketing, Cable, Federal Government, Network Technology, Telecommunications, Personal Technology, Government, Networking, Russell Shaw

Blog posts 2008-02-14

Additional Resources

What makes Microsoft's SharePoint tick?

Make a post explaining what SharePoint is...As you said, it is a complex product. I remember when Lotus Notes came out, it was difficult to pin it to a traditional category - what IS it? SharePoint may have some of the same issues of perception.What is SharePoint:There are 2 SharePoint?s,...

Tags: Content management, Groupware, Collaboration, Enterprise software, Microsoft Corp., Microsoft SharePoint

Discussion threads 2009-10-16

Perks for all workers: remote/metro, small/large firms, etc.

Leveling the playing field for workers' perks I’m on the board of a firm with operations throughout the United States. About half of their workforce and plants are in major metropolitan areas while the other half are in some pretty remote areas. Management is challenged to find...

Tags: Employee, Worker, Next Jump, Brian Sommer

Blog posts 2009-09-25

Time to Put A Stake in The Ground on Social CRM

Time to Put A Stake in The Ground on Social CRMThe clarion call it is!Paul, this certainly is the clarion call for action!Am glad you picked up the threads of this fight a couple of weeks back & hope that you have put an end to the bickering! :)I am...

Tags: Advertising & Promotion, Enterprise software, Social CRM

Discussion threads 2009-07-06

Wrangling banks' security architecture to allow transactions anywhere

If only bank websites were as simple and easy to use as an iPhone app. Believe it or not, that wish isn't far from fruition. Earlier this year, banking provider Waterfield Technologies and application infrastructure guru WorkLight teamed up to offer secure, widget-based banking...

Tags: Bank, Security, UI, Financial Services, Banking, Andrew Nusca

Blog posts 2009-06-10

Cloud computing: Resistance is futile

Cloud computing: Resistance is futileSecurity issues unresolved; resistance is futile = what a jokeAt an RSA conference no less.Here is a a news flash: Security has to be the PRIMARY concern. Not just some inconvenient speed bump on the way to making money.For someone to say this is quite revealing....

Tags: Virtualization, cloud computing, RESISTANCE IS FUTILE, security

Discussion threads 2009-04-28

Spotlight on Austin: Powered's Aaron Strout

The third part of my Spotlight on Austin series features Powered, a social marketing firm that is changing the way that businesses integrate social media with online marketing. It's interesting to note that in part one and part two of the Spotlight on Austin series, both interviewees -- Peter Kim...

Tags: Austin, Social Media, Podcasts, Marketing Research, Internet, Marketing, Jennifer Leggio

Blog posts 2009-03-16

Omniture sees growing pains, but weathers economic storm

Web traffic optimization and analytics company Omniture delivered a solid fourth quarter, but did highlight a few growing pains including "some rare latency issues" due to an upgrade and customers that are struggling amid a weak economy. Omniture's software--SiteCatalyst is the best known--is delivered as a service...

Tags: Omniture Inc., Customer, Operational Accounting, Financial Planning, Marketing Research, Finance, Marketing, Larry Dignan

Blog posts 2009-02-06

Intellidyn Answers Consumers' Calls to 'Know Me'

The challenge for Intellidyn was to help clients understand the behavior and attitude of the customer and increase returns on their direct-to-consumer marketing campaigns. Housing the most comprehensive repository of consumer-related data in the United States, information and analytical services powerhouse Intellidyn ranks SAS high among its inventory of strategic...

Tags: SAS Institute, Intellidyn

Case studies 2009-02-01

10 reasons IT certification will be important in 2009

Guest post: In the midst of staggering business and economic turmoil, you need all the tools at your disposal to help shore up your career prospects. See why TechRepublic's Erik Eckel believes IT certification will become increasingly important for IT pros and the organizations that rely on them. You can...

Tags: Certification, Information Technology, Organization, IT Certification, IT Certification Program, Quality, Training And Certification, Business Operations, Larry Dignan

Blog posts 2009-01-02

Winterthur Competes on Loyalty, Not Price

As the No. 1 composite insurer in Switzerland, Winterthur decided it would be a mistake to compete on price alone. The challenge was measuring long-term value of customers and identifying best prospects for retention and cross-sell programs. Winterthur deployed SAS data integration and customer intelligence to give a holistic view...

Tags: SAS Institute, Winterthur

Case studies 2009-01-01

Don't bail out autos, invest in cloud!

Don't bail out autos, invest in cloud!Don't bail out real companies ... invest in may scam!!That should be the title of this article.Lets face it, cloud computing is nothing but a new name for an old scam.But the auto industry can survive.The industry's main problem is that credit has dried...

Tags: Google Inc.

Discussion threads 2008-12-05

Web 2.0: Don't forget the business risks

Web 2.0--or its business cousin Enterprise 2.0--sounds great on the surface. Who doesn't like lightweight applications, users who become de facto developers and content creators and authentic market intelligence? Businesses would be silly to not jump head first into these newfangled technologies right? Not so fast. There are big risks...

Tags: Web, Web 2.0, Channel Management, Internet, Marketing, Larry Dignan

Blog posts 2008-09-18

Lijit secures $7.1 million series C round

Lijit Networks, which provides search and analytics engines that benefit both bloggers and their readers, announced today that it has closed a $7.1 million series C funding round. Foundry Group, which was a late investor after Lijit closed its $3.3 million series B round last year, led this round. Existing...

Tags: Network, Analytics, Blog, C, Lijit, Blogging, Internet, Jennifer Leggio

Blog posts 2008-08-12

Sprint: Can it convince customers to stay?

Sprint had some good news Wednesday: The wireless provider lost 901,000 net customers and only 776,000 post-paid subscribers in the second quarter. Wall Street was expecting more customer defections. For instance, Morgan Stanley was expecting post-paid subscriber losses of 947,000. But let's get real here: Sprint is on the ropes...

Tags: Sprint Communications, Product Marketing, Customer Relationship Management (CRM), Wi-Fi, Wireless, Marketing, Enterprise Software, Software, Larry Dignan

Blog posts 2008-08-06

Cuil's stance on privacy - "We have no idea who you are"

The less popular search engines always have the best privacy policies, it's a fact. Take Cuil, the recently launched search engine pitching itself as the most comprehensive index of the Web, and their stance on privacy. The privacy policy may in fact be a privacy watchdog's fantasy come true, if...

Tags: Ask.com, Privacy, Cuil, Privacy Policy, Search, Security, Dancho Danchev

Blog posts 2008-08-01

CRM at a Glance: Salesforce.com Vs. Siebel

CRM provides a holistic view for a company's interactions with its prospects, contacts, and accounts. The accurate data entry of multiple aspects of the customer experience can provide reports and analytics to help Executive Leadership to better qualify leads, identify patterns among sales reps, spending, marketing initiatives, lead conversions, customer...

Tags: Salesforce.com Inc., Siebel Systems Inc., CRM, Sales Force Management, Customer Relationship Management (CRM), Advertising & Promotion, Marketing Research, Enterprise Software, Sales, Software, Marketing

White papers 2008-06-19

DePaul University Transforms Student Services and Support With Case Management System

DePaul University is the largest Catholic university in the nation, enrolling more than 23,000 students. DePaul University wanted to fulfill the university's vision to provide the best customer service and student experience. The challenge was to personalize communications and increase student retention. DePaul University implemented Oracle's PeopleSoft Enterprise Customer Relationship...

Tags: Case Management, Oracle Corp., DePaul University, Marketing Research, Corporate Law, Marketing, Business Operations

Case studies 2008-06-01

Open Source in 2013

<satire> <source> Thank you. (Picture from Fox, America's only network. My picture at the top of this blog is expected to look much like this one in 2013, if I shave and get the combover right.) The hectic but repetitive routine of business and journalism often seems...

Tags: Job, America, World Entertainment Shortage, Recruitment & Selection, Open Source, Human Resources, Workforce Management, Dana Blankenhorn

Blog posts 2008-05-16

Britain makes camera that 'sees' under clothes

Britain makes camera that 'sees' under clothesBritain is a surveillance society alreadyInteresting article. It says that people fear Britain is becoming a surveillance society.But surely Britain is already a surveillance society.Under the Home Office Voluntary Code of Practice on Data Retention your web activity, e-mail activity and details of phone...

Tags: 401(k), Retirement plans, camera, surveillance society

Discussion threads 2008-03-10