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ZDNet Resources
- Dell blames Citi, India call center for order snafus
- Dell blames Citi, India call center for order snafusThat's No answerto me.The problem I see in your story is not so much the fact that you encountered paiement problems, and the reason why these occured, or the fact that you thought you might be charged twice. The problem is that...
- Tags: Call centers, Customer relationship management (CRM), responsiveness, Dell Computer Corp., call-center, order snafu, help desk, Citigroup Inc.
- Discussion threads 2007-12-20
- There's one born every minute
- There's one born every minuteOh, so trueI have personal experience with jacknabbit.com, which attempted to offer on-line scheduling for small businesses as a software-as-a-service. After going down in flames, it seemed obvious that any halfway competant small business could easily implement scheduling in-house. You're right--there's one born every minute.Magic Citrix?I...
- Tags: Tools & Techniques, responsiveness, Citrix Systems Inc., software
- Discussion threads 2006-03-31
Additional Resources
- Virtual Iron Customer Profile: Goodell DeVries Leech & Dann, LLP
- I had the chance to speak with Goodell DeVries Leech & Dann's David Roden, a few questions about their use of Virtual Iron's virtual server environment. Thanks for spending time with me, David! Here are my questions and David's answers: Who are you and what...
- Tags: Virtual Iron, Server Virtualization, Disaster Recovery, Virtualization, Servers, Hardware, Data Management, Dan Kusnetzky
- Blog posts 2008-07-23
- Connecting international businesses securely
- Globalisation, efficiency and responsiveness in an incresaingly regulatory environment
- Tags: International Business, Easynet
- White papers 2008-07-23
- Optimus Maximus
- Despite its innovative approach to keyboard design, the OLED-based Optimus Maximus keyboard is best considered an expensive novelty. Its $1,600 price tag keeps it out of the hands of the average consumer, and we also question the practical benefit of using 113 customizable OLED screens as an input device. There...
- Tags: Keyboards, Lebedev Studio, default layout, Optimus Maximus, Optimus Corp., keyboard
- Product reviews 2008-07-17
- New hybrid delivery security architecture
- Secure Computing's Ken Rutsky tells how to integrate Software-as-a-Service SaaS, virtualization and appliance security offerings to let users get exactly what they want. “In the past, CIOs deployed their own self-contained application architectures on their own servers and storage systems. This old model is giving way to a hybrid...
- Tags: Appliance, Software, Software-as-a-service, Platform, Information Technology, Advantage, Hardware, Model, Service, Architecture, Organization, Delivery Security Architecture, IT Security Professional, Delivery Platform, Software As A Service (SaaS), Tools & Techniques, Cloud Computing, Security, Emerging Technologies, Management, CIO, SaaS, virtualization, IT appliances, service delivery, IT management, Ken Rutsky, Secure Computing
- News items 2008-07-16
- Das Professional Keyboard
- Anyone who remembers when a "laptop" computer looked more like a suitcase-size nuclear weapon may recall the old IBM Model M-style keyboard. With its distinct "clacky" sound and the amazing responsiveness of its buckling spring keys, many typists, gamers, and enthusiasts lament that that old design has become more-or-less instinct....
- Tags: Keyboards, Games, Das Professional, keyboard
- Product reviews 2008-07-03
- Preliminary autopsy results on Mozilla's Download Day ...
- Preliminary autopsy results on Mozilla's Download Day ...It was even betterThis morning it appeared in the repository and my machine just downloaded it automatically, no need to go to the Firefox website whatsoever....RE: Preliminary autopsy results on Mozilla's Download Day ..."Why is Firefox "so good""well its sleek and its got...
- Tags: Web browsers, download counter, Download Day, Preliminary autopsy, autopsy, Mozilla Firefox, address bar, Mozilla Corp., Mozilla Firefox 3.0
- Discussion threads 2008-06-18
- SunSpider JavaScript benchmark and ACID 3 compatibility charts - Firefox 3.0 RC 3 and Opera 9.50 added
- SunSpider JavaScript benchmark and ACID 3 compatibility charts - Firefox 3.0 RC 3 and Opera 9.50 addedMy sentiments exactly... ntntToughts? Yeah...IE 7 sucks.My Java 6 in Advanced is pulling off three other java proteges.It seems to be broke-in an in stalled correctly.RE: SunSpider JavaScript benchmark and ACID 3 compatibility...
- Tags: Web browsers, Main Thing, Opera Software, Mozilla Firefox, ACID 3 compatibility chart, compatibility chart, ACID 3, SunSpider JavaScript Benchmark, Firefox 3.0 RC 3, Mozilla Firefox 3.0, Opera 9.50, Web browser
- Discussion threads 2008-06-16
- Searching for definition
- A recurring theme for me at the Enterprise 2.0 conference in Boston was defining 'Enterprise 2.0'as discussed in my earlier post. Based on my conversations with various attendees, some were clearly at the conference expressly to gain clarity on this in order to help them sell initiatives...
- Tags: Knowledge, Enterprise 2.0, Definition, Conference, KM, Carl, Knowledge Management, Strategy, Enterprise Software, Software, Management, Oliver Marks
- Blog posts 2008-06-15
- Google Desktop (dmg)
- Instantly find your e-mail, files, media, Web history, and chats. By making your computer searchable, Google Desktop Search puts your information easily within your reach. It frees you from having to manually organize your files, e-mail, and Web pages you've viewed.Version 1.5.0.1254 includes improved responsiveness while indexiing, reduced initial indexing...
- Tags: Desktop, Google Inc., Google Desktop, E-mail, Channel Management, Online Communications, Marketing
- Software downloads 2008-06-09
- Pictomio (exe)
- Pictomio is a software application for managing, categorizing, searching, and archiving photos, videos and other media files, and allows you to generate animated 2D and 3D slideshows. The extensive capabilities of the latest programmable 3D graphic cards are utilized for image decoding and displaying slideshows. The Pictomio software is composed...
- Tags: 3D, Archiving, Slideshow, Pictomio, Pictomio Software, Business Intelligence, Enterprise Software, Software, Data Management
- Software downloads 2008-06-05
- Edge systems need a dose of SOA, too
- On the peripheries of every enterprise are the "edge" applications, databases, and systems. A repository here, an embedded system there, an open source database over there, distributed servers everywhere. Corporate wouldn't give us the budget, so we went ahead and jury-rigged this thing together anyway -- so there. These systems...
- Tags: Information Technology, SOA, Rosado, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick
- Blog posts 2008-05-28
- Google introducing Safe Browsing diagnostic to help owners of compromised sites
- Google introducing Safe Browsing diagnostic to help owners of compromised sitesGreat article, but...you know what would be even better is if Google gave its users a better idea of what to do when Google gets hacked. To date, while I love the responsiveness and capability of their security team,...
- Tags: Google Inc., Safe Browsing
- Discussion threads 2008-05-22
- Linksys WRT110 RangePlus Wireless Router
- The Linksys RangePlus Wireless WRT110 is not a Draft N router, but Linksys doesn't call it a Wireless-G router, either. The reason? It works with both specifications. It supports the 802.11g standard, but the company's RangePlus technology takes advantage of the throughput threshold of the draft 802.11n specification and offers...
- Tags: Routers & switches, Network technology, NETWORKING, Home networking, Wi-Fi, wireless router, WPS, router, Draft-N, Linksys Inc., wireless, RangePlus WRT110
- Product reviews 2008-05-20
- Microsoft walks away from Yahoo: Assessing winners, losers and Plan Bs
- Microsoft walks away from Yahoo: Assessing winners, losers and Plan BsOther winners include1) Office chairs producers2) The free marketsRE: Microsoft walks away from Yahoo: Assessing winners, losers and Plan BsGoogle is a winner? Uh no. Google has been intefering with this deal from the beginning and should be put...
- Tags: advertisement, audio track, Yahoo! Inc., Microsoft Corp., Plan B
- Discussion threads 2008-05-04
- Telecommunications Firm Increases Responsiveness, Tops Customer Services Poll
- Vodafone Iceland's commitment to customer service prompted the organisation to review its disparate Customer Relationship Management CRM architecture. As many as 18 back-office and 14 customer-facing systems, with little integration between them, hindered user efficiency and responsiveness. The company worked with Microsoft Gold Certified Partners PerSight and Kogun to implement...
- Tags: Customer Service, Telecommunications, Microsoft Corp., Vodafone Iceland, Sales Strategy, Product Marketing, Customer Relationship Management (CRM), Sales Force Management, Sales, Marketing, Enterprise Software, Software
- Case studies 2008-05-01
- CyberLink MediaShow (exe)
- CyberLink MediaShow 4 is a total solution for your videos and photos: importing, managing, enhancing, producing and burning; all with a few easy clicks. If you love to record videos with mobile phones and digital cameras, you'll love MediaShow's media-enhancing features. You'll even find managing all your multimedia funner than...
- Tags: Video, Photograph, CyberLink, CyberLink MediaShow 4, MediaShow 4, Corporate Communications, Marketing
- Software downloads 2008-04-25
- Innovate Over ERP with Service-Oriented Architecture, Business Process Management, and Enterprise Social Computing
- In this free white paper, learn how to unlock the hidden potential of SAP and other Enterprise Resource Planning ERP systems to improve agility and responsiveness. Discover how the right mix of Service-Oriented Architecture SOA, Business Process Management BPM, and Enterprise Social Computing can dramatically increase the return on...
- Tags: Business Process, BEA Systems Inc., BPM, Social Computing, ERP, SOA, Service-Oriented Architecture (SOA), Operational Planning, Enterprise Resource Planning (ERP), Business Process Automation, Enterprise Software, Web Services, Middleware, Software, Business Operations, It Operations
- White papers 2008-04-21
- As SOA hype turns five, IBM turns to Smart SOA Social Network to bind communities of users
- The global WebSphere ecology has trooped to Las Vegas this week for the IBM Impact 2008 conference, with a kick-off rally of sorts in the MGM Grand arena this morning. I saw Fleetwood Mac here at a Comdex, must have been 12 years ago. IBM has sure...
- Tags: SOA, IBM Corp., WebSphere Ecology, PT, Smart SOA Social Network, Lotus Connections, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Dana Gardner
- Blog posts 2008-04-07
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