responsetek

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ResponseTekCEM for Contact Centers

The contact center has continually been viewed as the hub of customer complaints and an expense incurred in order to service customers. Success is often measured through cost reduction through off-shore facilities, self-serve systems or how quickly the contact center agents can handle a call and move onto the next....

Tags: agent, success, contact center, responsetek, call centers, customer relationship management (crm), it operations, enterprise software, software

White papers 2005-12-30