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Tele-Support HelpDesk 4.1 (Windows)

For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone built in contact manager or integrates with ACT! GoldMine, or Microsoft Business Contact Manager BCMcontact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug...

Tags: Knowledgebase, Microsoft Windows, Resource Dynamics, Help Desk, Call Centers, It Operations

Software downloads 2008-07-21

Additional Resources

Where's the tipping point for on-demand ERP?

NetSuite delivered a solid quarter, indicated it was gaining traction with its OneWorld ERP suite and took a few jabs at SAP's Business By Design. The larger question: Where's the tipping point for on-demand ERP? That question was raised by JMP Securities analyst Patrick Walravens. The tipping...

Tags: Revenue, On-demand, NetSuite Inc., SAP AG, ERP, Business, Design, McGeever, Managed Hosting, Enterprise Resource Planning (ERP), Cloud Computing, Enterprise Software, Software, Larry Dignan

Blog posts 2009-07-31

Supply-Chain Services Firm Standardizes Global Operations on Flexible ERP Solution

One company that has actually seen business increase during an economic downturn is supply-chain services firm PCH International. The company quickly realized, however, that its current enterprise resource planning system could no longer keep up with its growth. PCH began looking for a system that could automate tasks that employees...

Tags: Supply Chain, ERP, Microsoft Corp., Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Enterprise Software, Software

Case studies 2009-07-20

Amazon uses 1984 to free e-books

Amazon uses 1984 to free e-booksDangerous gambleThey'll get harmonization. But likely to the US level through ACTARE: Amazon uses 1984 to free e-books"In this case the monopoly is copyright, which extends practically to infinity in the U.S., thanks to the Walt Disney Co., but is held to a reasonable length...

Tags: Corporate communications, E-books, probation, e-book, video, Amazon.com Inc., monitor, software

Discussion threads 2009-07-19

Corix Soaks in Enhanced IT Productivity and Performance With Dynamics NAV

The Corix Group of Companies specializes in providing products and utility solutions for water, wastewater and sustainable energy sectors. Corix has grown in part via acquisitions which resulted in a patchwork of disparate IT systems that was proving costly to maintain. The company was looking for an IT solution that...

Tags: Accounting, Financial, Performance, Information Technology, Microsoft Corp., Corix, Strategy, Financial Accounting, Management, Finance

Case studies 2009-07-06

What is a "trusted cloud?"

I recently had an opportunity to speak with executives of Hosted Solutions about their newest offering, the Stratus Trusted Cloud. Although I'm not sure that this offering is going to change how IT decision makers think about the concept of cloud computing in general, it is a step. ...

Tags: Stratus Technologies, Information Technology, Hosted Solutions, Stratus Trusted Cloud, Strategy, Management, Dan Kusnetzky

Blog posts 2009-06-08

Microsoft Dynamics GP Solution Replaces MAS 90 in Cutting Edge Manufacturer

Neundorfer, Inc. applies experience and knowledge to help customers enhance and optimize the performance of particulate collection equipment. A lack of integration between financial, manufacturing, and sales software in their existing MAS 90 solution proved inefficient and costly for the company. Microsoft Dynamics GP provides an integrated solution that meets...

Tags: Microsoft Dynamics, Microsoft Corp., CRM, Microsoft Dynamics GP, Microsoft Dynamics GP Solution, Pricing, Sales Strategy, Business Intelligence, Tools & Techniques, Enterprise Software, Manufacturing, Advertising & Promotion, Customer Relationship Management (CRM), Databases, Marketing, Sales, Software, Data Management, Management

Case studies 2009-06-01

ERP Solution Gives Engineering Firm Strategic Insight Into Project Costs and Profits

Founded in 1979, David Evans and Associates provides engineering, design, and construction management services for large commercial, residential, and public sector building projects. For years, the company used separate systems for project management and accounting. The lack of integration among its various systems required employees to manually reconcile account information,...

Tags: ERP, Microsoft Corp., Enterprise Resource Planning (ERP), Enterprise Software, Software

Case studies 2009-06-01

Cement Manufacturer Switches to Extensible ERP System, Sets Stage for Continued Growth

CTS Cement manufactures professional-grade cement products designed specifically for concrete repairs and new construction projects. With steady annual revenue growth around 20 percent, the company outgrew its Sage MAS 90 Enterprise Resource Planning ERP system. Looking toward the future and continued growth, company leaders decided to switch to Microsoft Dynamics...

Tags: Staffing, ERP System, ERP, Microsoft Corp., Enterprise Resource Planning (ERP), Enterprise Software, Software

Case studies 2009-06-01

Global Logistics Provider Deploys New ERP System in Battlefield Environment

The Supreme Group - which provides food, fuel, logistics, and other services to military and commercial groups operating in areas of conflict - had an Enterprise Resource Planning ERP application that was intended for a small organization. After exponential growth, Supreme sought a more integrated, extensible ERP solution. It deployed...

Tags: Food, Environment, Logistics, ERP System, ERP, Microsoft Corp., Supreme Group, Supply Chain, Enterprise Resource Planning (ERP), Food & Beverage, Enterprise Software, Business Operations, Software, Manufacturing

Case studies 2009-06-01

Web Retailer Handles 1,000 Percent Order Volume Spikes With Powerful ERP Solution

In the crowded world of e-commerce, Woot provides a highly differentiated online-shopping experience by offering rock-bottom prices on a single item each day. Steadily rising traffic to its main Web sites led executives to evaluate the scalability of its Sage Pro enterprise resource planning system. Because the Sage system lacked...

Tags: Web, ERP, Microsoft Corp., Enterprise Resource Planning (ERP), Enterprise Software, Software

Case studies 2009-05-01

Microsoft Dynamics Webcast: Microsoft ERP Solutions: A Compelling Choice for Today's Enterprise

Learn how enterprises are employing Microsoft Dynamics® solutions. This webcast features a customer case study presented by guest speaker Kevin Scott, senior program manager within the Microsoft IT ERP Center of Excellence, providing a look at the Microsoft enterprise resource planning ERP strategy, including specific examples of where and why...

Tags: Microsoft Dynamics, Webcast, ERP, Microsoft Corp.

Download resources 2009-04-21

HP answers Cisco with Matrix; Data center visions galore

Hewlett-Packard on Monday unveiled its answer to making data centers more modular and more cost effective and the target is pretty clear: Cisco Systems. HP's latest entry into the data center wars is dubbed the BladeSystem Matrix and Matrix Orchestration Environment. These products reside in HP's Adaptive...

Tags: Data Center, Hewlett-Packard Co., Vision, Server, Cisco Systems Inc., BladeSystem Matrix, Storage Lineup, Data Centers, Storage, Hardware, Data Management, Larry Dignan

Blog posts 2009-04-20

Dutch University Wins Excellence Award for Innovative Software in the Classroom

Avans Hogeschool University of Applied Science Avans teaches courses that equip students with the skills necessary to succeed in the world of work. The university puts a high value on "learning by doing," illustrated by its use of business software, which helps the 20,000 Avans university students acquire the skills...

Tags: Student, Microsoft Corp., Tools & Techniques, Enterprise Resource Planning (ERP), Enterprise Software, Management, Software

Case studies 2009-04-01

The Right Supply-Chain Decision Saves Animal Feed and Nutrition Provider $1 Million

Ridley, a manufacturer and distributor of animal feed and nutrition products, has plants and warehouses throughout the United States and Canada. The company needed a new enterprise resource planning system to manage its purchase of agricultural commodities and its batch-manufacturing processes of more than 47,000 customized product variations. With special...

Tags: Supply Chain, Nutrition, Microsoft Corp., Supply-Chain Decision, Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Enterprise Software, Software

Case studies 2009-04-01

Microsoft & Bill Clinton: We'll Save the Cities from Climate Change

Yesterday, at the Microsoft Government Leaders Forum, former President Bill Clinton launched the Microsoft & Clinton Climate Initiative joint effort, Project 2°, to save the cities of the world from ravages of climate change.  Microsoft have developed a tool to help city Administrators assemble an inventory of their CO2 emissions and model planning scenarios to reduce...

Tags: Bill Clinton, Microsoft Corp., Business Structures, Productivity, Product Development, Finance, Research & Development, Business Operations, James Farrar

Blog posts 2009-03-26

Microsoft Convergence 2009: Hybrid Technology

Hybrids are the buzz in the auto industry, and now hybrid applications may be the next buzz in technology, both in licensed, behind-the-firewall mode as well as developed and hosted in the cloud. I spent time with Brad Wilson, GM of Microsoft’s Dynamic CRM team, and some executives...

Tags: Business Process Outsourcing (BPO), Chris Fletcher, Convergence, Dynamics CRM, Hybrids, It Operations, Management, Microsoft Corp., Team, Team Management, xRM

Blog posts 2009-03-12

Medical Device Company Gains Cost-Effective Business Intelligence Solution

Conceptus lacked visibility into its performance data, and salespeople found it difficult to check order status. Key metrics were hard to obtain, and reports took days to write. Conceptus deployed Microsoft® PerformancePoint® Server 2007 business intelligence BI software in a solution that integrates with Microsoft Dynamics® CRM and the company's...

Tags: Microsoft Dynamics, Medical Device, Microsoft Corp., Pricing, Tools & Techniques, Business Intelligence, Enterprise Software, Enterprise Resource Planning (ERP), Databases, Marketing, Management, Software, Data Management

White papers 2009-03-01

Innovative Cosmetics Maker Improves Inventory Control, Efficiency With Flexible ERP

RMJ Laboratories, a fast-growing cosmetics manufacturing company, needed a flexible enterprise resource planning system that could handle complex process-manufacturing requirements and scale to meet growing demand. The company previously used Sage ERP X3, formerly known as Adonix X3, but found that the system lacked critical functionality and was difficult and...

Tags: Microsoft Dynamics, Cosmetics, Inventory Control, ERP, Microsoft Corp., Enterprise Resource Planning (ERP), Enterprise Software, Software

Case studies 2009-02-01

Momentum Webcast: Competing Successfully as an Automotive Parts Manufacturer: Strong Industry Solutions for Your Business (Level 200)

AIM Computer Solutions is a developer of an automotive supplier - specific Enterprise Resource Planning ERP solution that addresses Electronic Data Interchange EDI, AIAG shipping labels, release accounting, supply chain MRP to PO releases, demand smoothing, container tracking, and traditional Manufacturing Resource Planning MRP II functions tailored for automotive needs...

Tags: AIM Computer Solutions, AOL Instant Messenger, EDI, Enterprise Resource Planning (ERP), Enterprise Software, Microsoft Corp., MRP, Software, Supply Chain, Supply Chain Management (SCM), Webcast

Webcasts 2008-12-10