Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Selection Criteria for Remote Support Tools
- Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer...
- Tags: Freeware, Remote Support, NTRglobal, Remote Administration
- White papers 2009-10-23
- DualDesk 20.2 (Windows)
- DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote user's workstation in real-time without...
- Tags: On-demand, Microsoft Windows, Remote Support, Advantig, Remote Administration, Help Desk, Call Centers, Managed Hosting, Cloud Computing, It Operations
- Software downloads 2009-10-22
- RemoteZilla 2.1.1 (Windows)
- RemoteZilla is a VNC compatible remote support system that lets you remotely support a PC anywhere on the Internet through firewalls in seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote...
- Tags: On-demand, Microsoft Windows, Remote Support, Advantig, RemoteZilla, Remote Administration, Help Desk, Call Centers, It Operations
- Software downloads 2009-10-22
- OneClick 2.0.7 (Windows)
- OneClick allows you to create customized auto-reconnecting remote support customer modules that allow you to see and operate the remote computer in real-time over an encrypted connection, type commands, control the mouse, transfer files, reboot into safe mode, run as a system service to allow logon/logoff. The optional Web configuration...
- Tags: Module, Microsoft Windows, Remote Support, Advantig, OneClick, Remote Administration, Productivity
- Software downloads 2009-10-21
- Applying Remote Support Technology for Maximum Impact
- Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic...
- Tags: Citrix Systems Inc., Remote Support, Remote Administration
- White papers 2009-10-20
- Mikogo 3.0 (Windows)
- Looking to host an online meeting without paying through the teeth? Look no further. Mikogo is a free online desktop sharing tool full of features to assist you in conducting the perfect online meeting, remote support session or Web presentation. Share any screen content or application in true color quality...
- Tags: Microsoft Windows, Online Meeting, Remote Support, Mikogo, Web Conferencing, Remote Administration, Collaboration, Internet
- Software downloads 2009-07-14
- BeAnywhere Support Express 1.02.00 (Windows)
- Professional remote support solution. Unlimited support sessions. There is no limit to how many customers you provide support service or to how many support sessions you establish. Remote control, File transfer and Chat. No software installation required. Provide immediate support to customers and colleagues without pre-installing software. Generate reports about...
- Tags: Customer, Microsoft Windows, Remote Support, Session, Multiplicar Negocios, BeAnywhere, Remote Administration
- Software downloads 2009-06-24
- Instant Housecall 4.6 (Windows)
- Instant Housecall is a fast, easy remote desktop program that lets you offer remote support through firewalls. You can transfer files and view and control computers quickly and easily. To start a session, ask your client to run Instant Housecall then click "Start Session". You'll be connected instantly, and you...
- Tags: Microsoft Windows, Remote Support, Instant Housecall, Remote Administration, Firewalls, Networking
- Software downloads 2009-06-11
- NTRsupport SaaS Platform: Comprehensive Security for Your Remote Support Operations
- As corporations expand their business operations across buildings, cities, and national boundaries, the demand for a reliable, highly secure remote support system grows. Keeping end-users, partners, and employees productive without requiring expensive travel or long phone conversations is critical for customer satisfaction and overall productivity Of course, any system that...
- Tags: Security, Remote Support, NTRglobal, Remote Administration
- White papers 2009-05-29
- Mikogo 2.0.4.090409 (Mac)
- Mikogo is a fast and secure solution suitable for anyone looking to organize web conferences, online meetings or remote support sessions, with many valuable features enhancing the user's desktop sharing. Share your screen with up to 10 participants and conduct presentations in true color quality live over the Web, while...
- Tags: Apple Macintosh, Remote Support, Mikogo, Remote Administration, Web Conferencing, Internet
- Software downloads 2009-05-19
- Offer Remote Support With Web Conferencing
- For those who are running a company of any size and in any industry, they won't want to waste time dealing with unnecessary downtime and problems with technology. On the contrary, they need quality, fast and personalized support that will improve the satisfaction of both employees and customers. While business...
- Tags: Web, Remote Support, InterCall, Web Conferencing, Remote Administration, Internet
- White papers 2009-01-01
- 5 Best Practices for Smartphone Support
- As an IT provider, you can certainly imagine this scenario: your CEO calls from the road because his BlackBerry is down - and he can't receive critical email. Pivotal moment here. Is your support solution smart enough to quickly solve the issue? Luckily, there's an on-demand remote support solution that...
- Tags: On-demand, LogMeIn, Remote Support, Best Practice, Smartphone, Remote Administration, Managed Hosting, Cloud Computing
- White papers 2008-12-23
- Remote support offers enterprises avenue to cut operational costs while improving IT systems reliability
- The goal of remote support software and services is to free up on-premises IT personnel to focus on what they do best and to offload routine chores to organizations that can leverage the Internet do IT support remotely at high efficiency and lower cost. The benefits of remote support have...
- Tags: Hewlett-Packard Co., Information Technology, Monitoring, Remote Support, Remote Administration, Dana Gardner
- Blog posts 2008-12-09
- Make Compliance for Remote Computer Control Easier
- To ensure the most protection from non-compliance liability, companies should keep regulated data inside. It is easier to bring in-house those procedures that involve secure access to regulated information, especially when those procedures involve remote access to clients' computers. Companies should also record and report on actions taken by support...
- Tags: Compliance, Remote Support, Computer, Bomgar, Remote Administration, Productivity
- White papers 2008-11-21
- Total Support: Achieving sustainable business growth with a remote support solution
- Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting your customers. If they are considering or have already purchased your product, they expect total...
- Tags: Solution, Remote Support, NTRglobal, Remote Administration
- White papers 2008-10-30
- Driving IT Help Desk Efficiency with Customer-Centric Remote Support
- The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. Download the Whitepaper to learn: ...
- Tags: Information Technology, Citrix Systems Inc., Remote Support, Remote Administration
- White papers 2008-10-09
- Dental Practice Software Provider Reduces Support Costs by an Estimated $5,187 Per Day Using Remote Desktop Support Appliance
- With 272 of their over 700 employees devoted to support, PracticeWorks, Inc. wanted to enhance their web-based support presence through remote support. They needed a solution that enabled a fast remote connection in order to deal with the support issues of their 37,000 clients quickly. However, their previous solution, Symantec's...
- Tags: Desktop, Remote Desktop, Remote Support, Bomgar, Remote Administration, Modems, Hardware, Components
- Case studies 2008-09-02
- Medical Office Software Provider Alleviates Support Rep Frustration Using Appliance-Based Remote Desktop Support Tool
- Antek HealthWare has been providing software solutions, including LabDAQ Laboratory Information Systems and DAQbilling Practice Management Software, to the healthcare industry since 1987. More than 40,000 physicians in the United States rely on Antek's technology to provide better patient care and better business management within the physician's office, clinics, and...
- Tags: Software, Desktop, Physician, Remote Desktop, Microsoft Office, Remote Support, Tool, Bomgar, Antek HealthWare, Remote Administration, Tools & Techniques, Management
- Case studies 2008-09-02
- IT Outsourcer Makes Their Support Staff Virtual and Lowers Travel Costs With Remote Desktop Support Appliance
- For 30 years, Information Technology, Inc. ITI, a subsidiary of Fiserv, Inc., has provided technology solutions for the banking industry, where security is of paramount importance to the company's bank clients and their customers. For ITI's new service offering to be most effective, however, a solution would be needed that...
- Tags: Bank, Desktop, Remote Desktop, Information Technology, Remote Support, Bomgar, Remote Administration, Financial Services
- Case studies 2008-08-26
- State University Decreases Call Escalation by 80% Using Appliance-Based Remote Desktop Support Solution
- Texas State University's IT team deals with support issues ranging from Microsoft Word issues to viruses and spyware. Up until the end of 2005, helpdesk technicians had to walk end-users through troubleshooting processes over the phone due the size of the campus and dispersion of faculty, staff, and students. This...
- Tags: Desktop, Remote Desktop, Remote Support, Bomgar, Texas State University, Remote Administration, Help Desk, Call Centers, It Operations
- Case studies 2008-08-20
White Papers and Webcasts
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