remote support and webex communications inc. Resources

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Remote Support has never been so easy! Try WebEx free today!: With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support sessions right from your desk, deliver real-time IT support to employees any time, anywhere, and provide immediate fixes without the...; Tags: WebEx Communications Inc., Remote Support, Remote Administration, Help Desk, It Operations; Resource centers 2008-01-01
WebEx Support Center Helps CBORD Keep Mission-Critical Systems Running: Founded in 1975, the CBORD Group, Inc. is an international provider of technology solutions that manage auxiliary operations for a wide variety of industries including colleges and universities and healthcare facilities. In order to serve an international network of clients across a wide range of industries, the CBORD Group, Inc....; Tags: WebEx Communications Inc., Remote Support, Mission-critical System, Remote Administration; Case studies 2007-11-01
You're Virtually There: Remote Support Best Practices and Benefits: In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. This free DB Kay & Associates report demonstrates the benefits of these new systems. You'll learn the business case for remote access, best practices, and considerations for selecting a remote...; Tags: WebEx Communications Inc., Benefit, Remote Support, Remote Administration, Remote Access; White papers 2007-07-01
WebEx Support Center - Remote Support Security Overview: WebEx Communications, Inc. provides real-time collaboration services to a large and growing number of corporations. These corporations use WebEx applications for diverse purposes ranging from sales, marketing, training, project management and support. WebEx customers span a variety of market sectors including technology, finance, manufacturing and healthcare. WebEx...; Tags: WebEx Communications Inc., Remote Support; White papers 2005-11-28
Nucleus Research: ROI Measurements for Remote Support: Read this report from Nucleus Research to learn how WebEx Support Center enables customer support centers and internal IT help desks to increase productivity, reduce costs, and increase customer and end user satisfaction and productivity by providing easy remote access to computers via a Web browser.; Tags: WebEx Communications Inc., Nucleus Research Inc., ROI, Remote Support; White papers

Additional Resources

Parallels releases Parallels Server for Mac: I almost missed Parallels' announcement of Parallels Server for Mac. I didn't speak with company representatives. All I saw was a press release. It was nearly lost in a huge pile of other mail in my inbox. Although there are several virtual machine software products that support...; Tags: Apple Macintosh, Operating System, Virtual Machine, Parallels Server, Parallels Management Console, Toolset, Desktops, Apple Mac OS, Desktop Virtualization, Operating Systems, Servers, Hardware, Software, Dan Kusnetzky; Blog posts 2008-07-24
Managing growth - a followup to yesterday's guest blog: Yesterday, Dean Cycon of Dean's Beans wrote a guest blog for this column on "Starbucks' Dirty Little Secret". The blog is worthy of some followup, as well as some additional information that Dean shared with me about their corporate philosophy. Growth is good for a company,...; Tags: Trader, Blog, Dean Cycon, X2 Development Corp., Strategy, Management, Christopher Dawson; Blog posts 2008-07-23
Bausch & Lomb puts new CIO in charge of customer service: Eye care company Bausch & Lomb has given its CIO the customer service reins. On Wednesday, the company named Alan Farnsworth, senior vice president of customer service and information technology and chief information officer. Cutting through the rather bloated title, it appears that Bausch & Lomb has...; Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Larry Dignan; Blog posts 2008-07-23
Ultra-light micro air vehicles: Dutch engineers have built the third generation of the DelFly autonomous air vehicle. The DelFly Micro made its first public flight earlier today in Delft. This micro air vehicle weighs only 3 grams and has a wingspan of 10 centimeters. This very small remote-controlled aircraft carries a 0.4 gram camera....; Tags: Gram, Photograph, Centimeter, Micro, Roland Piquepaille; Blog posts 2008-07-23
NY gov signs game bill into law: New York State legislation that will have made it illegal to sell or rent some violent games to minors was signed was signed into law. A bill that will have made it illegal to sell or rent some violent games to minors was signed into law Tuesday by New...; Tags: Law, Minor, Games, Personal Technology, video games, video game violence, Nintendo DS, New York, Brendan Sinclair, GameSpot; News items 2008-07-23
McAfee debunks recent vulnerabilities in AV software research, n.runs restates its position: Several days after blogging about a research conduced by n.runs AG that managed to discover approximately 800 vulnerabilities in antivirus products, McAfee issued a statement basically debunking the number of vulnerabilities found, and providing its own account into the number of vulnerabilities affecting its own products : "A recent...; Tags: Software, McAfee Inc., Antivirus, Vulnerability, Vendor, Flaw, N.Runs, Dancho, Security, Viruses And Worms, Dancho Danchev; Blog posts 2008-07-23
News to know: Yahoo; VMware; Apple; DNS vulnerability: Notable headlines: Ryan Naraine: Vulnerability disclosure gone awry: Understanding the DNS debacle RIM ships fix for BlackBerry code execution bug Dancho Danchev: Georgia President's web site under DDoS attack from Russian hackers 75% of online banking sites found vulnerable to security design...; Tags: Apple iPhone, Google Inc., Larry Dignan, DNS, Yahoo! Inc., Vulnerability, Dana Blankenhorn, Health Care, Apple Inc., VMware Inc., App Store, Banking, Vertical Industries, Domain Names, Benefits, Healthcare, Security, Financial Services, Enterprise Software, Software, Internet, Human Resources; Blog posts 2008-07-23
Element Browser (zip): Element Browser is a full featured, fast and Web standards compliant Web browser for the Microsoft Windows platform. It features a intuitive, modern ribbon interface with tools that are designed to simplify every day browsing tasks. Element Browser has been designed from the ground up to be one of the...; Tags: Web Browser, Element Software, Web Browsers, Viruses And Worms, Internet, Security; Software downloads 2008-07-23
RIM ships fix for BlackBerry code execution bug: Just a quick note to update a story I wrote last week on an unpatched remote execution vulnerability affecting BlackBerry business users: Research in Motion RIM has finally shipped patches to cover the issue, which affects the BlackBerry Attachment Service component of the BlackBerry Enterprise Server. ...; Tags: Research In Motion Ltd., RIM BlackBerry, Handhelds, Hardware, Ryan Naraine; Blog posts 2008-07-22
VMWare looks ahead at Microsoft, year-end financials and morale: updated: VMWare, whose recent headlines have included an ousted CEO and a re-pricing of its employee stock options, reported second-quarter earnings of $92 million, or 23 cents per share, up from $52 million, or 16 cents per share, for the same quarter a year ago. Revenues were $456 million, an...; Tags: Revenue, VMware Inc., Microsoft Corp., Operational Accounting, Finance, Sam Diaz; Blog posts 2008-07-22
Saying that Windows "Workstation" 2008 is faster than Vista doesn't make it so: Saying that Windows "Workstation" 2008 is faster than Vista doesn't make it soPar for the course wrt anti-Vista bashers.They believe that repeating something ad nauseum will somehow make it true.Journalism or Rant?I'm afraid you've followed suit rather than taking the high road on this issue. By even responding to...; Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows, Microsoft Windows Vista, RAM, workstation, Microsoft Windows XP; Discussion threads 2008-07-22
Twitter anti-spam efforts go overboard: Twitter anti-spam efforts go overboardLarge services such as this can not...are too big to manage. Managing this type of technology with technology will time after time result in mismanagement. Just like Gmail and other that are spamming the Internet.Networks require real human intervention to manage properly. Anything less is...; Tags: Spam, Twitter, anti-spam, anti-spam effort; Discussion threads 2008-07-22
A look at the recent Firefox 3 vulnerability: True to form, Billy Rios promised a more in depth look at the MSFA2008-35 vulnerability which is another protocol handler flaw in Firefox 3. As previously reported here, this was another protocol handler flaw that led to arbitrary remote command execution, and is especially dangerous since it can be deployed...; Tags: Mozilla Firefox 3.0, Mozilla Firefox, Apple Safari, Vulnerability, Protocol Handler, Firefox3, Security Decision, Web Browsers, Security, Internet, Nathan McFeters; Blog posts 2008-07-22
Open Source VoIP: Asterisk or FreeSwitch?: When the time came for a new PBX, Brian Snipes chose to do something a bit unconventional. The IT manager at law firm Hare, Wynn, Newell, and Newton LLP didn't purchase a commercial PBX, nor did he settle on the open source market leader,...; Tags: Phone, PBX, Attorney, FreeSwitch, Asterisk, Telephony, VOIP, Open Source, Telecom & Utilities, Networking, Telecommunications, Dave Greenfield; Blog posts 2008-07-22
WordPress iPhone client stresses the need for copy/paste and BT keyboard support: WordPress iPhone client stresses the need for copy/paste and BT keyboard supportProductivity measurementsThis would be a great benchmark to compare productivity between the iPhone and other smartphones. So far, reviews of the iPhone have basically boiled down to [b]USER EXPERIENCE, USER EXPERIENCE, USER EXPERIENCE!11!!1one!!1[/b]. You could tell us [b]exactly[/b] how...; Tags: Smart phones, Keyboards, WordPress iPhone, keyboard support, Apple iPhone, User Experience, Wordpress, British Telecommunications, keyboard; Discussion threads 2008-07-22