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ZDNet Resources
- Southwest Airlines Supports Business-Critical Systems With Remedy and Vytek
- Southwest Airlines is the fourth largest carrier in the United States, with nearly 2,800 daily departures to cities in 30 states. The company's more than 35,000 employees provide legendary customer service to travelers in 58 cities across the nation. Remedy Help Desk offers the flexibility to specify alerts for all...
- Tags: Southwest Airlines Co., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
Additional Resources
- Is Windows 7 E just a gimmick?
- Is Windows 7 E just a gimmick?How is this Microsoft's fault?They removed IE just like Opera was crying about. If OEM's will install it anyway, then how is this Microsoft's fault?Again, the solution to this is not to complain. It's Microsoft's OS, they should be allowed to include what they...
- Tags: gimmick, IS Windows, Is Windows 7, Is Windows 7 E, Microsoft Corp., Microsoft Internet Explorer, OEM, Opera Software ASA, Web browser
- Discussion threads 2009-07-17
- How BMC Desktop Capture Can Accelerate Root Cause Analysis for Your Help Desk
- BMC is the first to apply the concept of a black box flight recorder to the IT help desk. One can deploy BMC Desktop Capture to end-user desktops to fully record incident data - including user actions, screen events, system and application information as well as configuration and performance information...
- Tags: BMC Software Inc., Desktop, Help Desk, Analysis, It Management, It service Management
- Webcasts 2009-03-03
- How Flight Recorder Technology Can Enhance Your Help Desk
- BMC is the first to apply the concept of a black box flight recorder to the IT help desk. One can deploy BMC Desktop Capture to end-user desktops to fully record incident data - including user actions, screen events, system and application information as well as configuration and performance information...
- Tags: BMC Software Inc., Recorder, Help Desk, It Management, It service Management
- Webcasts 2009-02-26
- What are you using for a helpdesk application?
- What are you using for a helpdesk application?What are you using for a helpdesk application?We use an application called Wonderdesk. It is web based, its not too bad, but the search feature for old helpdesk tickets kind of sucks in that it won't display all the search queries or you...
- Tags: Call centers, help desk, helpdesk application
- Discussion threads 2008-08-05
- Splunk adds change-management and Windows support to IT search software
- IT search company Splunk today added to its arsenal of tools for IT managers with the launch of Splunk for Change Management, an application to audit and detect configuration and changes, and Splunk for Windows, which indexes all data generated by Windows servers and applications. The San...
- Tags: Service Desk, Application, Audit, Information Technology, Splunk, Microsoft Windows, Change Management, Podcasts, Strategy, Financial Accounting, Operating Systems, Software, Tools & Techniques, Management, Internet, Finance, Dana Gardner
- Blog posts 2008-04-29
- Here's the SECRET number for Comcast's National Support Desk: It's 1-888...
- First of all, if you publish a "secret," is it still a "secret?" I mean, is Victoria's Secret a secret still? OK, enough o'that. Let me explain to you why we're going where we are. I once read somewhere, that a...
- Tags: Comcast Corp., Interactive Voice Response (IVR), Web Site Development, Web Technology, Internet, Russell Shaw
- Blog posts 2008-02-04
- SAP and Microsoft tune up for Duet
- SAP and Microsoft tune up for Duetsap join hands with the devilssap will be zapped in no time...Microsoft in WA State and VaperwareSAP and Microsoft are bringing up a system for Human Resources for Washington State. Depending on who you chat with it is either doing well or doing poorly....
- Tags: Java, Programming languages, Corporate law, SAP AG, Microsoft Corp., Oracle Corp.
- Discussion threads 2006-05-02
- Microsoft bulks up in management software
- Microsoft bulks up in management softwareIt's so broken...It comes with it's own help desk software? Unless they are using SQL server underneath the covers, this is not a good idea. Dare we say it is not a 'Remedy'I like Outlook, really, I do. But it's time we moved...
- Tags: Help desk, Call centers, Channel management, Remedy Corp., management software, Web, Microsoft Corp.
- Discussion threads 2006-04-25
- Integrating IT Service Management Processes for Unparalleled Synergy
- Remedy IT Service Management for the Enterprise provides the seamless integration across processes required to deliver the high quality of IT service your organization demands. Only Remedy IT Service Management for the Enterprise combines help desk, change, asset lifecycle, and service level management applications on a single platform - the...
- Tags: BMC Software Inc., Information Technology, Remedy Corp., Service Level Management, It Services, Service Management, It Operations, It service Management
- White papers 2005-02-08
- Department of Defense Organization Offers One-Stop Shop for All Service Requests With BMC Remedy Help Desk
- This Department of Defense organization is comprised of almost 50,000 individuals who serve the U.S. military worldwide, 24 hours a day, seven days a week. When replacing an outdated help desk solution, the Department of Defense Organization turned to BMC Software. The Department of Defense Organization selected BMC Remedy Help...
- Tags: BMC Software Inc., U.S. Department Of Defense, Remedy Corp., Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- Countrywide Financial Corporation Improves Service Desk Productivity With BMC Remedy Help Desk
- IT staff at Countrywide wanted to find a service desk solution that could be scaled or adapted to meet current business needs and cut down on the time support staff spent entering help tickets. Countrywide selected BMC Remedy Help Desk because of its flexibility, adaptability, and scalability. This resulted in...
- Tags: Service Desk, BMC Software Inc., Remedy Corp., Countrywide Financial Corporation, Help Desk, It Management, It Services, It Operations, It service Management
- Case studies
- TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk
- As the fastest-growing fuel brand in the United Kingdom, oil and gas multinational TOTAL UK has a powerful presence. For TOTAL UK Limited, improving efficiency and productivity, while minimizing costs, have always been key objectives. Such considerations were a major factor behind the strategy to integrate its disparate help desk...
- Tags: Service Desk, BMC Software Inc., ITIL, Remedy Corp., Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- ALD Puts BMC Remedy Action Request System at the Heart of Its IT Service Infrastructure
- As a financial service provider ALD Automotive ALD needs to examine all new applications with regards to security. ALD's requirement was for a comprehensive help desk solution that could go live as quickly as possible but which would offer the security a financial business needs. Flexibility was also a key...
- Tags: BMC Software Inc., Information Technology, Remedy Corp., ALD, ALD Automotive, Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- Wipro Implements ITIL and Improves Efficiencies With Remedy
- Wipro provides comprehensive IT solutions and services to corporations globally. To, effectively manage the daily volume of tickets - which may be well over 100 per day for a single customer - Wipro needed a reliable, scalable, and extensively adaptable solution, with automatic workflow capabilities. Wipro selected Remedy because of...
- Tags: Wipro Technologies, Remedy Corp., Help Desk, Call Centers, ITIL, It Management, It Operations, It Services, It service Management
- Case studies
- Countrywide Adopts BMC Remedy Solutions as Enterprise Support Standard
- Since its inception in 1969, Countrywide Financial Corporation has become a leading provider of consumer and business-to-business financial services in domestic and international markets. Previously, Production Technologies Support had 500 help desk and support analysts handling nearly 275,000 cases a month for the loan origination divisions. The consolidation initiative brings...
- Tags: BMC Software Inc., Remedy Corp., Countrywide, It Management, Help Desk, It service Management, It Operations
- Case studies
- WebEx Powers Mission-Critical Support Operations With BMC Remedy Solutions
- With nearly 67 percent market share, WebEx is the recognized leader in online meetings and Web conferencing services. When the company was looking for a comprehensive solution that would empower support engineers to provide immediate response to external customer issues and speed the resolution of problems, WebEx chose BMC Remedy...
- Tags: BMC Software Inc., WebEx Communications Inc., Remedy Corp., It Management, It service Management
- Case studies
- BMC Marimba: Building on Your Remedy Investment to Enhance ROI and Reduce Costs - Fast Track to Full Lifecycle CCM
- Customers who have made significant investments in BMC Remedy ITSM applications, such as BMC Remedy Asset Management, BMC Remedy Help Desk and BMC Remedy Change Management, face a consistent set of challenges when trying to align IT infrastructure and services to the needs of the business. This webcast shows you...
- Tags: BMC Software Inc., Marimba, Investment, ROI, Remedy Corp., It Management, It service Management
- Webcasts
- BIT Provides Outstanding IT Support Using BMC Remedy
- To optimize IT service and support, BIT wanted to implement a software solution to meet the special needs of judicial authorities in North Rhine-Westphalia. There are 270 authorities of different sizes in more than 300 locations. BIT needed an application that could integrate all locations reached through WAN connections. Another...
- Tags: BMC Software Inc., Information Technology, Remedy Corp., It Management, It service Management
- Case studies
- Capital District Physicians' Health Plan Meets Service Goals and Supports HIPAA Requirements With BMC Software
- Capital District Physicians' Health Plan, Inc. CDPHP turned to BMC Software when looking to augment their existing IT Service Management applications. Already a user of BMC Remedy Service Desk formerly BMC Remedy Help Desk and BMC Service Level Management formerly BMC Remedy Service Level Agreements, CDPHP identified a need for...
- Tags: BMC Software Inc., HIPAA, Physician, Health Care, Remedy Corp., It Management, Change Management, It service Management, Tools & Techniques, Management
- Case studies
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