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Global Pharmaceutical Company Leverages Remedy Metrics to Drive Cost Saving Decisions

This global pharmaceutical company takes pride in its strong financial management and operational efficiency. The company is constantly seeking ways to improve business processes with the goal of reducing costs, improving the bottom line, and increasing shareholder value. Continuous improvement, however, requires constant performance measurement of people, systems, and processes....

Tags: BMC Software Inc., Pharmaceutical Company, Remedy Corp., Remedy Help Desk, Financial Management, Help Desk, It Management, Financial Planning, Finance, It Operations, It service Management

Case studies

Southwest Airlines Supports Business-Critical Systems With Remedy and Vytek

Southwest Airlines is the fourth largest carrier in the United States, with nearly 2,800 daily departures to cities in 30 states. The company's more than 35,000 employees provide legendary customer service to travelers in 58 cities across the nation. Remedy Help Desk offers the flexibility to specify alerts for all...

Tags: Southwest Airlines Co., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Management, It Operations, It service Management

Case studies

Department of Defense Organization Offers One Stop Shop for All Service Requests With Remedy

This Department of Defense organization's world-class team of professionals provide virtual support anywhere and anytime to ensure that the military organization that it supports remains ready and capable, operating around the globe. Prior to deploying Remedy Help Desk, ITG was using an outdated problem tracking application that was not flexible...

Tags: BMC Software Inc., U.S. Department Of Defense, Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Management, It Operations, It service Management

Case studies

BMC Remedy Help Desk

Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. It also indicates which business services are impacted by a given...

Tags: BMC Software Inc., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Operations

Webcasts

BMC Remedy Help Desk 

Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. It also indicates which business services are impacted by a given...

Tags: BMC Software Inc., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Operations

Webcasts

Additional Resources

Entellium executives arrested by FBI for making up revenue figures

Software as a service company Entellium's future is uncertain after its CEO and CFO were arrested by the FBI for inflating sales to land venture capital. The U.S. Department of Justice said in a press release that CEO Paul Thomas Johnson, 40, and Parrish Jones, 39, were...

Tags: Revenue, Entellium, FBI, Revenue Figure, Federal Government, Operational Accounting, Corporate Governance, Government, Finance, Business Operations, Corporate Law, Larry Dignan

Blog posts 2008-10-09

Toshiba Qosmio G55-Q802

The 18-inch laptop has truly come into its own, with recent systems from Sony, Acer, HP and now Toshiba threatening to clutter the desks of multimedia enthusiasts everywhere. The Qosmio G55-Q802 is the odd man out among this group in that it does not offer a Blu-ray drive or even...

Tags: Processors, Notebooks, Qosmio G55, Cell, Intel Core 2 Duo, Toshiba Qosmio, Toshiba Corp.

Product reviews 2008-10-08

Have we all become a bunch of anxious, depressed, sleep-deprived irritable stress-heads?

Let's face it, the last month or so has been a challenge for just about anyone's tolerance of stress and has made even the most "stable" of us question our own emotional and mental health. But I've discovered that IT workers in particular, or anyone who...

Tags: Sleep, Job, Beverage, Health Care, Computer, Recruitment & Selection, Benefits, Vertical Industries, Healthcare, Food & Beverage, Productivity, Human Resources, Workforce Management, Enterprise Software, Software, Manufacturing, Jason Perlow

Blog posts 2008-10-08

CentreDesk Artizan (zip)

CentreDesk Artizan is a multi-user call centre application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to artisans Time tracking, (calculates holidays and working...

Tags: Call Centre, Merging Technologies, CentreDesk Artizan, Help Desk, It Operations

Software downloads 2008-10-08

Trying to increase productivity? Send your employees home.

Trying to increase productivity? Send your employees home.Telecommute JobsI see these articles appear every few months. They always talk about how great this concept is, and how it is a great deal for both companies and employees. However, my husband has been contacted by headhunters several hundred times...

Tags: telecommuting

Discussion threads 2008-10-07

Trying to increase productivity? Send your employees home.

Companies that give their workers the option of telecommuting are seeing greater productivity, lower costs, improved employee health and greater employee retention, according to a survey released today by the Computing Technology Industry Association. Case in point: I'm typing this from this from my own home office...

Tags: Phone, Telecommuting, Telecom & Utilities, Human Resources, Workforce Management, Sam Diaz

Blog posts 2008-10-07

Does the Semantic Web matter?

My business card reads 'Technology Evangelist,' and this is a blog about the Semantic Web. So that should be an unequivocal 'Yes!' then, right? However, it's frequently worthwhile to revisit and question presumptions, beliefs and 'truths,' and the Semantic Web that dominates so much of my working...

Tags: Web, Semantic Web, Internet, Paul Miller

Blog posts 2008-10-07

ReportsDNA (exe)

ReportsDNA is replacing ReportZilla. It extends the capabilities of Excel to allow anyone to create customized reports without programming. It is designed for users, not developers, so it is easy to use. It comes with the built-in ability to generate reports from any data source accessible to Excel: databases, Web...

Tags: Data Source, TheScripter, ReportsDNA, Microsoft Excel, Microsoft Office, Office Suites, Software

Software downloads 2008-10-07

Improve your failed IT culture

Improve your failed IT cultureRisk and rulesWhat's the connection between your suggested steps to improve projects and the problem identified?Is it possible to deal with the problem identified in the following quoted quotes without using the word "blame"?Creating a culture for risk management is a challenging proposition for most firms....

Tags: Strategy, Financial Planning, Computer Services, Anton, risk management, information technology

Discussion threads 2008-10-06

Microsoft extends XP downgrade rights date by six months

Microsoft extends XP downgrade rights date by six monthsMS extends XP downgrade rights by six monthsI did my share of begging to MS to "let the customer be right" concerning XPs continuing desirability,Thank god they actually listened to mine and probably a half million similar letters.I can now look forward...

Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows XP, Microsoft Windows Vista, Microsoft Corp.

Discussion threads 2008-10-03

HelpDesk for Outlook and SharePoint (exe)

HelpDesk for Outlook and SharePoint connects Outlook to SharePoint and takes advantage of the best of the two Microsoft products. This a new help desk application from kalmstrom.com Outlook solutions. Can be used for many kinds of issue tracking and user support. The software is safe for the future, since...

Tags: Microsoft SharePoint, Kalmstrom, Help Desk, Call Centers, Microsoft Outlook, Groupware, Collaboration, Microsoft Office, Enterprise Software, It Operations, Office Suites, Software

Software downloads 2008-10-02

To: Circuit City and Best Buy. From: You.

The CEO of Circuit City resigned last week after his failed attempt to revitalize the well-known gadget store. Since then, the 'ol City is looking like it's headed the way of CompUSA. The civic-minded Consumerist blog has decided to call on its readers to compile requests into...

Tags: Circuit City Stores Inc., Best Buy Co. Inc., Consumerist Blog, Product Marketing, Customer Relationship Management (CRM), DVD, Consumer Electronics, Marketing, Enterprise Software, Software, Personal Technology, Home Entertainment, Andrew Nusca

Blog posts 2008-10-01

Student Technology Day: "Windows Cloud" revealed

Steve Ballmer was next door in the Queen Elizabeth Hall talking to the TechNet/TechEd people about Office Live, and mentioning that there would be a major announcement at the PDC on the 27th October. Once he finished there, he popped next door and told us a similar thing. ...

Tags: Microsoft Office Live, Microsoft Office, Microsoft Windows, Collaboration, Office Suites, Software, Operating Systems, Zack Whittaker

Blog posts 2008-10-01

What, me worry (about mobile viruses)?

What, me worry about mobile viruses?Cannot agreeAuthor concluded that diversity of handsets are kind of protection from epidemics which is logically true, but we have no such diversity of operating systems on those handsets - when we speak about smartphones.Therefore, smartphones are vulnerable to malware and should be protected if...

Tags: Cyberthreats, Advertising & Promotion, Viruses and worms, Telecom & Utilities, SECURITY, mobile, Kaspersky, virus, phone

Discussion threads 2008-10-01

Zoho Marketplace: awesome

Awesome is not a word I use often but when I saw Zoho Marketplace, the sound of my jaw hitting the desk was audible in the next street. What better way to get its collection of services working as the hub for other services that might build from Zoho products?...

Tags: Salesforce.com Inc., Marketplace, Sales Force Management, Sales, Dennis Howlett

Blog posts 2008-09-30