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	<title><![CDATA[remedy corp. Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/remedy+corp..html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to remedy corp.]]></description>
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	<language>en-us</language>
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		<title><![CDATA[Cuba Server for Remedy (Avaya TSAPI) 1.3.2.8 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1197609]]></link>
		<description><![CDATA[Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. Enjoy feature rich CTI on a single user license, test it with your telecoms system and adjust the integration settings to suit your business....]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 26 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/computer+telephony+integration.html"><![CDATA[Computer Telephony Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/avaya+inc..html"><![CDATA[Avaya Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/itel+office+software.html"><![CDATA[Itel Office Software]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AV</category>
		<category domain="tickers">AV</category>
	</item>
	<item>
		<title><![CDATA[Cuba for Remedy (Client) 1.3.2.8 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1197611]]></link>
		<description><![CDATA[Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. The Cuba client communicates directly with a PBX telephone system via TAPI, CSTA, ASAI or a proprietary interface. Cuba delivers feature rich CTI such...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 26 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/cuba.html"><![CDATA[Cuba]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/itel+office+software.html"><![CDATA[Itel Office Software]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/interactive+voice+response+%2528ivr%2529.html"><![CDATA[Interactive Voice Response (IVR)]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
	</item>
	<item>
		<title><![CDATA[Cuba Server for Remedy (TAPI) 1.3.2.4 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1091063]]></link>
		<description><![CDATA[Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. Enjoy feature rich CTI on a single user license, test it with your telecoms system and adjust the integration settings to suit your business....]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 16 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/service+desk.html"><![CDATA[Service Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/computer+telephony+integration.html"><![CDATA[Computer Telephony Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/server+configuration.html"><![CDATA[Server Configuration]]></category>
		<category domain="http://updates.zdnet.com/tags/tapi.html"><![CDATA[TAPI]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/itel+office+software.html"><![CDATA[Itel Office Software]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
	</item>
	<item>
		<title><![CDATA[What's New in BMC Remedy Service Desk 7.5]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1106219]]></link>
		<description><![CDATA[The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of what's new in the latest release of BMC Remedy Service Desk 7.5 and the attendee...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 13 May 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/service+desk.html"><![CDATA[Service Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[What's New in BMC Remedy Asset Management 7.5]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1105257]]></link>
		<description><![CDATA[Reduce the total software license costs by 10 percent or more and lower compliance risk with BMC Remedy Asset Management. This webcast will focus on new capabilities in BMC Remedy Asset Management 7.5 including significant advancements in Software License Management that improve the flexibility and ease of tracking license inventory,...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 06 May 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[What's New in BMC Remedy Change Management 7.5]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1106223]]></link>
		<description><![CDATA[Experts agree that people and process failures cause 80 percent of downtime. The attendee of this webcast will learn about new functionality in Release Management, Change Impact Analysis and Collision Detection. The attendee will hear how customers achieved 20-40 percent gains in efficiency, accuracy, and service quality by reducing the...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 29 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[See What's New in BMC Remedy Change Management in 7.5]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1106225]]></link>
		<description><![CDATA[The attendee of this webcast will see what new features and functions are in BMC Remedy Change Management 7.5. From new functionality in Release Management, Change Impact Analysis and Collision Detection, the attendee will learn how this will help make the job easier and bring value to the organization. The...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 22 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/change+management.html"><![CDATA[Change Management]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[Making the Move to BMC Remedy IT Service Management 7.5]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1105265]]></link>
		<description><![CDATA[The new version contains major user-interface enhancements and new capabilities that will increase productivity, improve prioritization, and reduce errors. The attendee will hear the best approach for planning, executing, and upgrading from BMC Remedy IT Service Management versions 5, 6, or 7 to version 7.5. ]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 08 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[Accelerate Implementation of BMC Remedy ITSM and ITIL Best Practices]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1106237]]></link>
		<description><![CDATA[The presenter of this webcast will detail why BMC's Service Management Process Model is critical to a successful rollout of ITIL processes such as incident and change management, and how simplified services engagements to implement best practices can reduce implementation time and risk. ]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 17 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[Vyom Labs Case Study: One of the Largest Banks in UAE]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=949869]]></link>
		<description><![CDATA[BMC Remedy ITSM7 is a single integrated suite of products consisting of Service Desk, Change Management, SLM and Asset Management. In the bank's environment of ITSM6, high customisations are done to meet the banks requirements and several bespoke applications are developed for other purposes. The aim is to use BMC...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 15 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/service+desk.html"><![CDATA[Service Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/vyom+labs.html"><![CDATA[Vyom Labs]]></category>
		<category domain="http://updates.zdnet.com/tags/change+management.html"><![CDATA[Change Management]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[Vyom Labs Case Study: A Fortune 500 Company]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=949873]]></link>
		<description><![CDATA[Company want to streamline the helpdesk process using a bespoke application developed on top of ARS which will provide functionality comparable to that of ITSM Service desk. Various addition features like email engine integration, crystal report integration and post deployment support etc. are expected as well. Vyom Labs handled the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 15 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/integration.html"><![CDATA[Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/vyom+labs.html"><![CDATA[Vyom Labs]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
	</item>
	<item>
		<title><![CDATA[Vyom Test Edge for BMC Remedy Datasheet]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=945535]]></link>
		<description><![CDATA[Software testing is a complex process involving the development and execution of thousands of tests. Often tests are required for multiple hardware platforms, multiple configurations (computers, operating systems, and browsers) and software versions. Managing all aspects of the testing process can be time-consuming and difficult. Vyom Test Edge for BMC...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 10 Aug 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/vyom+labs.html"><![CDATA[Vyom Labs]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[BMC Remedy Asset Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1106119]]></link>
		<description><![CDATA[The complexity and changes in today's distributed IT environments make it difficult to manage the costs, compliance, and operational requirements of IT assets. BMC Remedy Asset Management helps to lower IT costs, manage compliance, and improve the return on capital with an operational approach to lifecycle, inventory, contract, and cost...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 25 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[The Regence Group Provides Information to 6,000 Users With BMC Remedy Knowledge Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=375403]]></link>
		<description><![CDATA[The Regence Group is the Pacific Northwest's largest affiliation of health care plans. The Group needed an easy-to-implement knowledge management solution that had faster and easier searches, and was easy to use for all types of users. The Regence Group deployed BMC systems for its solution and implemented BMC Remedy...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/regence+group.html"><![CDATA[Regence Group]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=375369]]></link>
		<description><![CDATA[Vodafone was awarded the third Australian mobile telecommunications carrier license in December 1992. Vodafone wanted a solution suite to manage companywide incident management and change management workflow, as well as associated service levels and assets. Vodafone turned to the BMC Remedy IT Service Management Suite to help it identify and...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Mar 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/vodafone+group+plc..html"><![CDATA[Vodafone Group Plc.]]></category>
		<category domain="http://updates.zdnet.com/tags/streamline.html"><![CDATA[Streamline]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/change+management.html"><![CDATA[Change Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VOD</category>
		<category domain="tickers">BMC,VOD</category>
	</item>
	<item>
		<title><![CDATA[BMC Remedy IT Service Management Suite Rings in Service Improvements]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=375373]]></link>
		<description><![CDATA[Telkomsel is the leading operator of cellular telecommunications services in Indonesia. Telkomsel wanted an IT service management solution based on IT Infrastructure Library ITIL best practices to provide a platform for improved customer service. The company deployed BMC software for its solution and implemented BMC Remedy IT Service Management Suite...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Mar 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/telkomsel.html"><![CDATA[Telkomsel]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
	</item>
	<item>
		<title><![CDATA[FREE Hangover Remedy - Acupressure Guide For Relieving Hangovers (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1034381]]></link>
		<description><![CDATA[Acupressure is an effective way to relieve painful sensation associated with hangover. This free guide by Aaron Stein, PhD, is based on over 5,000 years of Chinese practice of self-acupressure.Features- Step-by-step guide to relieving wrist and hand pain. - Every step explains point location, direction of force, and duration of...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 22 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/hangover.html"><![CDATA[Hangover]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/biology.html"><![CDATA[Biology]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/desktop+computer.html"><![CDATA[Desktop Computer]]></category>
		<category domain="http://updates.zdnet.com/tags/mobilereference.html"><![CDATA[MobileReference]]></category>
		<category domain="http://updates.zdnet.com/tags/acupressure.html"><![CDATA[Acupressure]]></category>
		<category domain="http://updates.zdnet.com/tags/endorphin.html"><![CDATA[Endorphin]]></category>
		<category domain="http://updates.zdnet.com/tags/handhelds.html"><![CDATA[Handhelds]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
	</item>
	<item>
		<title><![CDATA[FREE Hangover Remedy - Acupressure Guide For Relieving Hangover (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1094397]]></link>
		<description><![CDATA[Acupressure is an effective way to relieve painful sensation associated with hangover. This free guide by Aaron Stein, PhD, is based on over 5,000 years of Chinese practice of self-acupressure.Features- Step-by-step guide to relieving wrist and hand pain. - Every step explains point location, direction of force, and duration of...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 22 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/hangover.html"><![CDATA[Hangover]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/biology.html"><![CDATA[Biology]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/desktop+computer.html"><![CDATA[Desktop Computer]]></category>
		<category domain="http://updates.zdnet.com/tags/mobilereference.html"><![CDATA[MobileReference]]></category>
		<category domain="http://updates.zdnet.com/tags/acupressure.html"><![CDATA[Acupressure]]></category>
		<category domain="http://updates.zdnet.com/tags/endorphin.html"><![CDATA[Endorphin]]></category>
		<category domain="http://updates.zdnet.com/tags/handhelds.html"><![CDATA[Handhelds]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
	</item>
	<item>
		<title><![CDATA[Acne Remedy 1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=766943]]></link>
		<description><![CDATA[Free acne remedy ebook. Get your free short article on treating acne at home. It gives basic acne remedy solutions and other information relating to acne. Download your free ebook today and remember to have an active Internet connection when viewing my ebook.   ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 05 Mar 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/jay.html"><![CDATA[Jay]]></category>
		<category domain="http://updates.zdnet.com/tags/e-books.html"><![CDATA[E-books]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
	</item>
	<item>
		<title><![CDATA[is:energy Provides Complete IT Services Solution With BMC Remedy]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=375375]]></link>
		<description><![CDATA[is:energy GmbH is one of Germany's leading complete IT service suppliers for the energy industry. The company wanted to implement an integrated incident, order, and asset management system. After searching for several vendors is:energy deployed BMC systems for its solution and implemented BMC Remedy Action Request System to meet their...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Oct 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[IT Services]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/is%253aenergy.html"><![CDATA[Is:energy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="tickers">BMC</category>
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