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Cuba Telephony Client for Remedy (exe): Cuba Telephony Toolkit for Remedy consists of a client and server. Cuba client communicates directly with a PBX telephone system via TAPI, CSTA, ASAI or a proprietary interface. Call Itel Office for information on obtaining and configuring the Cuba Server to telephone system link. The Cuba client runs on the...; Tags: Telephony, Remedy Corp., Itel Office Software, VOIP, Telecom & Utilities, Telecommunications, Interactive Voice Response (IVR), Networking; Software downloads 2008-03-31
Cuba for Remedy Server (exe): Cuba Telephony Toolkit for Remedy consists of a client and server. Cuba client communicates directly with a PBX telephone system via TAPI, CSTA, ASAI or a proprietary interface. Call Itel Office for information on obtaining and configuring the Cuba Server to telephone system link. The Cuba client runs on the...; Tags: Server, Remedy Corp., Interactive Voice Response (IVR), Telecommunications, VOIP, Telecom & Utilities, Networking; Software downloads 2008-02-11
Acne Remedy (exe): Free acne remedy ebook. Get your free short article on treating acne at home. It gives basic acne remedy solutions and other information relating to acne. Download your free ebook today and remember to have an active Internet connection when viewing my ebook.; Tags: Remedy Corp., E-books, Personal Technology; Software downloads 2007-03-05
Scalability and BMC Remedy Action Request System: This paper will discuss how BMC Remedy Action Request System AR System can scale within an enterprise environment and how, by combining additional hardware resources with some of the scaling features of BMC Remedy AR System, one can create a truly worldwide enterprise application. BMC Remedy AR System has been...; Tags: BMC Software Inc., Scalability, Remedy Corp., BMC Remedy AR System, It Management, It service Management; White papers 2006-07-24
TeleSpectrum Improves IT Service Management Efficiencies With Remedy: TeleSpectrum is one of the largest providers of customer interaction management CIM services in North America. TeleSpectrum's help desk was using an internally developed ticket tracking system that had not kept pace with the company's business needs. Built on an Access database, it was cumbersome to use, and modifications required...; Tags: IT Management, Databases, Remedy Corp., BMC Software Inc., help desk, database; Case studies 2006-05-04

NextiraOne Provides World-Class Support With Remedy and Primus Knowledge Solutions: NextiraOne is a leading provider of comprehensive network, voice, and support solutions for mission-critical business communications systems. NextiraOne selected Remedy Help Desk to facilitate TAC support for NextiraOne's voice and data Products. The flexibility and ease of adaptability of Remedy Help Desk enabled NextiraOne to modify the centralized application to...; Tags: Call centers, NextiraOne, Remedy Corp., help desk, BMC Software Inc., voice, network; Case studies 2006-05-04
BIT Provides Outstanding IT Support Using Remedy: BIT delivers IT support for justice employees of the German state of North Rhine-Westphalia. To optimize IT service and support, BIT wanted to implement a software solution to meet the special needs of judicial authorities in North Rhine-Westphalia. BIT needed an application that could integrate all locations reached through WAN...; Tags: Call centers, Remedy Corp., BMC Software Inc., help desk, Software Solution, information technology, WAN, software; Case studies 2006-05-04
Microsoft bulks up in management software: Microsoft bulks up in management softwareIt's so broken...It comes with it's own help desk software? Unless they are using SQL server underneath the covers, this is not a good idea. Dare we say it is not a 'Remedy'I like Outlook, really, I do. But it's time we moved...; Tags: Help desk, Call centers, Channel management, Remedy Corp., management software, Web, Microsoft Corp.; Discussion threads 2006-04-25
BMC Remedy ITSM On Demand: For IT to succeed, one needs their IT staff focused on delivering business value to make the organization stronger and more competitive. For many IT organizations, delivering service levels that the business expects is a challenge compounded by tight budgets, limited staff, and difficulty retaining technical expertise. Moving from point...; Tags: BMC Software Inc., Information Technology, Remedy Corp., It Management, It service Management; White papers 2005-12-28
Leading Staffing Company Saves Cost, Increases Efficiency in Sarbanes-Oxley Compliance Process: When the Sarbanes-Oxley Act of 2002 instituted federal requirements regarding corporate governance and financial disclosure, Remedy Intelligent Staffing sought a solution to streamline compliance efforts. Remedy, a leading U.S.$500 million staffing company, needed a cost-effective solution that would optimize existing technology and would provide a structured, dependable framework for evaluating...; Tags: Sarbanes-Oxley Compliance, Staffing, Financial, Sarbanes-Oxley Act, Compliance, Microsoft Corp., Remedy Corp., Sarbanes-Oxley, Regulatory Compliance, Financial Accounting, Regulations, Government, Finance, Human Resources, Policies And Procedures; Case studies 2005-11-18
How to Provide Remote Support in Fully Integrated Remedy Environments: Citrix® GoToAssist™, the industry-leading remote-support solution, recently achieved validation status for its integration with BMC Software's Remedy® Action Request AR System®. Join us for a 45-minute Webcast to see for yourself how GoToAssist Integration Package for Remedy enables instant collaborative remote technical support for both external and...; Tags: Environment, Industry, Citrix Systems Inc., Remote Support, Remedy Corp., Remote Administration; Webcasts 2005-11-10
BMC Remedy Knowledge Management: Integrating Knowledge Management and Service Management: Knowledge management enables managers to harvest knowledge seamlessly within the service management workflow and to be able to deliver it to many different audiences. This white paper reviews how BMC Remedy Knowledge Management delivers a solution that minimizes the need for support executives to ever worry about the related questions...; Tags: BMC Software Inc., Service Management, Knowledge, Remedy Corp., Knowledge Management, Business Intelligence, Strategy, It Management, Enterprise Software, Software, Data Management, Management, It service Management; White papers 2005-08-12
BMC's Remedy AR System: A Services-Role Approach to BPA: This paper summarizes recent IDC analysis of the evolution of the Business Process Automation BPA deployment software market, looking especially at how products and concepts in this fast growing $1 billion market support services industries and services roles in any industry. As a proof point, the paper highlights BMC's Remedy...; Tags: BMC Software Inc., Remedy Corp., International Data Group, Business Process Automation, Operational Planning, Tools & Techniques, It Management, Enterprise Software, Strategy, It Operations, Business Operations, Management, It service Management, Software; White papers 2005-06-01
BMC Remedy ITSM Administration Service: For IT to succeed, one needs their IT staff focused on delivering business value to make the organization stronger and more competitive. For many IT organizations, delivering service levels that the business expects is a challenge compounded by tight budgets, limited staff, and difficulty retaining technical expertise. Moving from point...; Tags: BMC Software Inc., Information Technology, Remedy Corp., It Management, It service Management; White papers 2005-02-28
Integrating IT Service Management Processes for Unparalleled Synergy: Remedy IT Service Management for the Enterprise provides the seamless integration across processes required to deliver the high quality of IT service your organization demands. Only Remedy IT Service Management for the Enterprise combines help desk, change, asset lifecycle, and service level management applications on a single platform - the...; Tags: BMC Software Inc., Information Technology, Remedy Corp., Service Level Management, It Services, Service Management, It Operations, It service Management; White papers 2005-02-08
Managing Change in the Real World: Did you know that 80% of IT failures are a result of poorly managed change? BMC Software’s Change and Configuration Management solution delivers and end-to-end lifecycle management approach to managing change processes, configuration control & information CMDB, and discovery and detection. Download our whitepaper, “Managing Change in the Real World”,...; Tags: BMC Software Inc., Remedy Corp., It Management, It service Management; White papers 2004-12-01
Northeast Utilities Enhances Support Center With Remedy and ServiceWare: Northeast Utilities NU operates New England's largest energy delivery system, serving more than 1.7 million electric power customers. The IT staff deployed Remedy Help Desk to give support personnel sophisticated tools to enhance their problem tracking and management activities. The addition of the Remedy solution brought greater consistency in handling...; Tags: Call centers, Remedy Corp., BMC Software Inc., help desk, paging, information technology; Case studies 2004-10-31
KMXperts: Knowledge Management for Remedy: Knowledge Management for Remedy KMR is a world-class "next generation" knowledge management tool. The previous generation of knowledge management tools consisted of a separate application loosely integrated with the call tracking or trouble ticket system. In many cases, the knowledge system ran as a separate application with no integration at...; Tags: Knowledge, Remedy Corp., Knowledge Management, Strategy, Business Intelligence, Enterprise Software, Software, Management, Data Management; White papers 2004-10-20
Operational Efficiency and Customer Satisfaction for Mid-sized Business: Small-to-mid-sized businesses SMB have their "IT" hands full. Not only do they have the same struggles as their larger counterparts to meet the needs of both end users and executives, but they must do so with a smaller budget and fewer staff. This informative white paper provides insight into the...; Tags: Service Desk, BMC Software Inc., Midsize Business, Customer Satisfaction, Small And Medium Business, Remedy Corp., Smb/Sme, It Services, It Management, It service Management; White papers 2004-09-01
Improving Service Levels by Implementing Service level Management- A practical Guide: Given the complexity and dynamic nature of today's IT enterprises, achieving the high levels of service users’ demand is a considerable challenge. This white paper details the aspects of Service Level Management in addition to explaining how to maintain a high service level with few resources.; Tags: BMC Software Inc., Remedy Corp., Service Level Management, Service Management, It Management, It Operations, It service Management; White papers