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- iPhone: a different kind of customer?
- Apple is used to a warm, fuzzy installed base. But then there's AT&T with its legacy of Ma Bell-style "we don't care" customer service. However, the sudden price cut on the iPhone reveals that some customers are prepared to play hardball. According to an Associated Press report...
- Tags: Apple iPhone, Phone, AT&T Corp., Apple Inc., Refund, Telecom & Utilities, David Morgenstern
- Blog posts 2007-10-03
- "Jeff": Vonage "destroyed my router", no refund, now I'm gonna sue
- "Jeff": Vonage "destroyed my router", no refund, now I'm gonna sueSuing is ridiculousRealistically, no lawyer would touch that case. Even with some punitive damages the case is worth maybe $600-800 tops. A lawyer will send a few threatening letters and maybe get a refund, but sue? No way! Just the...
- Tags: Routers & switches, refund, router, new router, Vonage Holdings Corp.
- Discussion threads 2007-09-17
- ATT to me: have iPhone refund-seeker provide receipt and we'll "take a look and sort this out"
- Yesterday, I posted the issues a reader of this blog encountered as she tried to get her $200 refund from an iPhone purchase (paid $599, now is taking up Apple's $200 refund offer if the device was purchased within 14 days of last week's price adjustment). I've...
- Tags: Apple iPhone, AT&T Corp., Apple Inc., Refund, Russell Shaw
- Blog posts 2007-09-12
- ATT to me: have iPhone refund-seeker provide receipt and we'll "take a look and sort this out"
- ATT to me: have iPhone refund-seeker provide receipt and we'll "take a look and sort this out"RE: ATT to me: have iPhone refund-seeker provide receipt and we'llI am in a similar situation. I took my iPhone back to the AT&T retail store and was told that I was entitled to...
- Tags: ATT, refund, Apple iPhone, Apple Inc., AT&T Corp.
- Discussion threads 2007-09-12
- Reader: I was denied a $200 iPhone refund- twice
- Reader: I was denied a $200 iPhone refund- twiceWhile a URL from Stanford might imply...high intelligence, you have to wonder about someone who thinks a $100 store credit is the same as a $200 refund. Perhaps the reason she was denied the refund is because there is no such...
- Tags: refund, Apple Inc., iPhone refund, Apple Store, Apple iPhone
- Discussion threads 2007-09-11
- Reader: I was denied a $200 iPhone refund- twice
- A reader of this blog- whose email orgin URL as a Stanford University alumni strongly implies high intelligence- writes me after being unable to collect what she was told was $200 refund for paying $599 for a $399 iPhone. We report, you decide: Been interesting, this...
- Tags: Apple iPhone, AT&T Corp., Refund, Russell Shaw
- Blog posts 2007-09-10
- Jeremy Allison: Why the Vista launch will be a disaster
- Samba developer Jeremy Allison, who recently quit Novell over its Linux deal with Microsoft, predicts that the Vista launch Jan. 29 will be a train wreck. In a new monthly column on ZDNet, Allison, an open source guru who now...
- Tags: General, Software Infrastructure, Vista, Google, Microsoft, Jeremy Allison
- Blog posts 2007-01-18
- The customer is in charge: T-Mobile issues an apology (and my money back)
- The customer is in charge: T-Mobile issues an apology and my money backGood news ....... but I agree with your assessment that the visibility of your post is what did the trick -- plain old damage control on the part of a customer service manager whose job it is...
- Tags: Operational accounting, Rudy, payment, refund, T-Mobile
- Discussion threads 2006-07-21
- T-Mobile: 'No hotspot? Sorry, no refund either'
- T-Mobile: 'No hotspot? Sorry, no refund either'You have to wonder...At what point will these companies get it?Argue that the service is not deliveredDear Mr Berlind,You might have went about the wrong way. You should had argued that it is "failure to honour the contract" on the grounds of...
- Tags: Help desk, Wireless LANs, WIRELESS, Customer Service Rep, T-Mobile, refund, T&C, HotSpot
- Discussion threads 2006-07-18
- EzTaxReturn (exe)
- ezTaxReturn makes tax filing fast, easy, convenient, and secure. File in less than 30 minutes. Get your refund within days. No confusion. No hidden costs. Privacy and security is assured.
- Tags: Refund, Taxes, Free Trade, Security, Financial Planning, Finance
- Software downloads 2006-02-08
- TurboTax Basic (exe)
- TurboTax is tax software. TurboTax delivers the clear, expert guidance you need to prepare your taxes with confidence--and maximize your refund. Our trial offer lets you download and try TurboTax Basic free. TurboTax Basic guides you through your return step-by-step--it asks simple questions and fills in the IRS forms for...
- Tags: TurboTax, Refund, Taxes, Free Trade, Financial Planning, Finance
- Software downloads 2006-01-24
- Clock's ticking on Windows payout
- Clock's ticking on Windows payoutAll of my CA customershave filed their claims. It's not a lot, but to a company anything is better than nothing. eh?Almost as good as a rebate plan for Microsoft"If the total claims applied for by Jan. 8 do not deplete the $1.1 billion award,...
- Tags: Government, Microsoft Windows NT, Litigation, Microsoft Windows, voucher, Microsoft Corp., refund
- Discussion threads 2004-12-29
- Finnish Dairy Giant Joins Forces With SAP to Streamline Processing of Common Agricultural Policy Refunds
- Valio Ltd. produces and markets a wide range of high-quality traditional products, including milk, butter, and yogurt as well as innovative functional foods that promote well-being. In addition to the parent company, the Valio group has subsidiaries in Belgium, Estonia, Lithuania, Latvia, Russia, Sweden, and the United States as well...
- Tags: Streamline, SAP AG, Refund, Food & Beverage, Workforce Management, Recruitment & Selection, Operational Accounting, Manufacturing, Human Resources, Finance
- Case studies
Additional Resources
- Dish Network DTVPal
- Dish Network DTVPalDTVPAL is junk, dish network a RIPOFF!!!DO NOT BUY THE DTVPAL! DISH NETWORK IS A RIPOFF! THEIR WARRANTY SERVICE DOESNOT EXIST! This company is dishonest and does not support their product.Their alleged warranty isn't worth the paper it's printed on.---After waiting months for the DTVpal, having one order...
- Tags: TV & Home Theater, Isaac Ferman, ERT, DTVPal, firmware, Dish Network, account number, Paul
- Discussion threads 2008-10-06
- Hollywood to kids: Pay up for preschool movies
- Hollywood to kids: Pay up for preschool moviesThe States next?So when it does come to the States?Talk about trying to get blood from a turnip...This is nuts. Simply nuts. They bought your dvd..that should be the end of it. License per year to show it? They...
- Tags: Corporate communications, Consumer electronics, TVs, Advertising & Promotion, Fair Use, day care center, Pay Up, DVD, video, movie
- Discussion threads 2008-10-06
- eBay doubles down on payments as it buys Bill Me Later; Lays off 1,000
- eBay doubles down on payments as it buys Bill Me Later; Lays off 1,000Is it a hard time now?Of course not,i am always in confident of e-commercial,which leading our life style,I really appreciate ebay's courage in making the changes at the dark before the dawn.RE: eBay doubles down on payments...
- Tags: payment, eBay Inc.
- Discussion threads 2008-10-06
- Spammers attacking Microsoft's CAPTCHA -- again
- Spammers attacking Microsoft's CAPTCHA -- againI'm all for shutting down...mail servers that are spamming. No matter how big they are. If my server started spamming, my ISP would give me one shot to clean it up. If I didn't or couldn't it would be blocked. Just because it's Microsoft doesn't...
- Tags: Spam, spammer, CAPTCHA, Microsoft CAPTCHA, Microsoft Corp.
- Discussion threads 2008-10-01
- EA threatens to ban users who talk about DRM ... or not
- EA threatens to ban users who talk about DRM ... or notSeems people do sue EA over this DRM....Did I already mention that EA will have SecuROM in all it's future games in one form or another?If the article hyperlink below has any truth to it I forsee alot more...
- Tags: Digital rights management (DRM), Digital media, digital-rights management, Electronic Arts Inc.
- Discussion threads 2008-09-25
- Spore hit by class-action lawsuit over DRM
- Spore hit by class-action lawsuit over DRMI don't know... seems a lot of people are enraged...... over the introduction of such a DRM system to their computers. I've read numerous incidents where people have to constantly restart their game, uninstall the games to get another program running, etc...Also it...
- Tags: Digital rights management (DRM), Games, Rootkits, SecuROM, game, digital-rights management
- Discussion threads 2008-09-24
- Comcast submits plan to limit heavy users
- Comcast submits plan to limit heavy users"Second Stream", or Setting Up the "2-Tiering" Stage?"Comcast will do this by creating a second stream of traffic for recent heavy users that will have a lower priority when compared to its other customers..."The new scheme would seem to be a lot fairer than...
- Tags: INTERNET, Cable, Comcast Corp., heavy user
- Discussion threads 2008-09-22
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