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Call Centre Automates Processes, Cuts Training From Six Weeks to Five Days: The Reed Elsevier Group publishes 15,500 journals, books, and online publications every year. Quadrant Subscription Services serves Reed and numerous other publishers. Its 100-strong call centre subscription-focused team uses a mainframe application to manage subscription processes according to guidelines set by the company's various publishing clients. By 2006, the system...; Tags: Quadrant, Microsoft Corp., Training, Call Centre, Reed Elsevier Group, Quadrant Subscription Services, Mainframes, Servers, Hardware; Case studies 2008-05-01

Fastest-growing UK sites in January 2008: Property December 2007 January 2008 Growth, % Total Internet 32,981 33,254 1% First Choice Holidays PLC 1,612 3,874 140% Arcandor AG 1,877 4,396 134% TUI Group 2,065 4,577 122% British Airways 1,963 3,564 82% Moneysupermarket.com...; Tags: Internet, NB; Blog posts 2008-03-01
FASTMedia Network takes on Google, Yahoo: FAST is known for its industrial strength enterprise search solutions. Now the company is taking on Google, Yahoo and Microsoft GYM on their own consumer turf with FASTMedia, a new search and ad delivery platform developed in partnership with major media companies. The basic message from FAST is that ...; Tags: Yahoo, Web Technology, Software Infrastructure, Search, Google, General; Blog posts 2007-04-29
UC Berkeley laptop with 100,000 IDs recovered: TechWeb reports that a stolen UC Berekely laptop...; Tags: Shuki Alburati, identity theft, laptop computer; Blog posts 2005-09-16
Does your intranet need CPR?: Organizations often talk about how they want their intranet to reflect the heartbeat of their organization. If the intranets I have seen in the last few years are any indication, many of those organizations are dead. ...; Tags: Intranet; Blog posts 2005-09-16

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