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	<title><![CDATA[quality management system Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to quality management system]]></description>
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		<title><![CDATA[9 Steps to Higher Quality]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=280738]]></link>
		<description><![CDATA[ITIL indicates that systematic process improvement requires a Quality Management System QMS. As usual, ITIL is sketchy about the QMS, but does mention one in particular - the Plan-Do-Check-Act PDCA of the Deming cycle. The power of PDCA lies in its simplicity. While easy to understand, it is often difficult...]]></description>
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		<pubDate>Fri, 05 Jan 2007 00:00:00 -0800</pubDate>
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		<category domain="http://updates.zdnet.com/tags/jupitermedia+corp..html"><![CDATA[Jupitermedia Corp.]]></category>
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		<title><![CDATA[Quality Management System the Key Ingredient in Restaurant Chain's Success]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=389599]]></link>
		<description><![CDATA[French restaurant chain Courtepaille wanted to accelerate its growth and differentiate itself from its competitors. To achieve this, it needed to implement a quality management system that would ensure correct processes were easily accessible at each of its 170 restaurants. Working with Microsoft Certified Partner Qualigram, Courtepaille deployed Microsoft Office...]]></description>
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		<pubDate>Wed, 01 Mar 2006 00:00:00 -0800</pubDate>
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		<title><![CDATA[Management Representative]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=56178]]></link>
		<description><![CDATA[The Management Representative primarily provides feedback to top management on the effectiveness of the quality management system. The standard requires that the MR must be a member of management serving primarily as the eyes and ears of top management. The effective MR will accept the responsibility and exercise the authority...]]></description>
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		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
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