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- 9 Steps to Higher Quality
- ITIL indicates that systematic process improvement requires a Quality Management System QMS. As usual, ITIL is sketchy about the QMS, but does mention one in particular - the Plan-Do-Check-Act PDCA of the Deming cycle. The power of PDCA lies in its simplicity. While easy to understand, it is often difficult...
- Tags: Quality Management, Jupitermedia Corp., Quality Management System, ITIL, Quality, Tqm/Six Sigma/ISO 9000, Process Improvement, It Services, Business Operations, It Operations
- White papers 2007-01-05
- Quality Management System the Key Ingredient in Restaurant Chain's Success
- French restaurant chain Courtepaille wanted to accelerate its growth and differentiate itself from its competitors. To achieve this, it needed to implement a quality management system that would ensure correct processes were easily accessible at each of its 170 restaurants. Working with Microsoft Certified Partner Qualigram, Courtepaille deployed Microsoft Office...
- Tags: Quality Management, Restaurant, Microsoft Corp., Quality Management System, Quality, Tqm/Six Sigma/ISO 9000, Business Operations, It Operations
- Case studies 2006-03-01
- Management Representative
- The Management Representative primarily provides feedback to top management on the effectiveness of the quality management system. The standard requires that the MR must be a member of management serving primarily as the eyes and ears of top management. The effective MR will accept the responsibility and exercise the authority...
- Tags: TQM/Six Sigma/ISO 9000, Core Business Solutions Inc., ISO 9001, Quality Management System, support services, Core B
- White papers 2003-01-01
Additional Resources
- 10 ways to evaluate your IT management software
- Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...
- Tags: IT Administration, Information Technology, Software Solution, Tools & Techniques, Strategy, Management, IT management, software, Saar Bitner SysAid Technologies, Special to ZDNet, Saar Bitner SysAid Technologies, Special to ZDNet
- News items 2009-11-05
- Splendid City Sports Scheduler 6.7.3 (Mac)
- Splendid City Team Sports Scheduler, and Sports Scheduling Software System is useful for people who organize team sports or game events. Use it to manage and publish sports schedules of any size and complexity. Automatically create high quality double or single elimination tournament brackets, round-robin league schedules, swiss round tournaments,...
- Tags: Web, Team, Apple Macintosh, City Sports Inc., Web Site, Niagara Software, User Experience, Time Management, Web Site Development, Team Management, Games, Web Technology, Channel Management, Productivity, Internet, Management, Personal Technology, Marketing
- Software downloads 2009-10-31
- Windows 7 vs. Ubuntu 9.10 - Strengths and weaknesses
- Nice articleIts nice to see a balanced article like this. I consider myself an OS agnostic user as I used Windows for years and tried a Linux Desktop OS like Ubuntu a few times and only recently (last 2 years) has Ubuntu taken over as my primary OS.One of the...
- Tags: Operating systems, OPEN SOURCE, UNIX, default theme, task bar, Ubuntu, Linux, Microsoft Windows, software, hardware, Microsoft Windows 7
- Discussion threads 2009-10-30
- My Top Scary Technology Trends
- The Most Terrifying:Google.Kills good companies by handing out "freebies". VERY scary.Machines replacing humansI thought they were tools to enhance our experience on earth.The worst is when customer is an AI telephone. "I'm sorry, could you repeat your last phrase. I did not understand". I thought the buttons were bad enough.RE:...
- Tags: cloud computing, Storage management, Google Inc., hardware, virtualization
- Discussion threads 2009-10-29
- Five reasons to deliver a virtual service, not a virtual server
- What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...
- Tags: Information Technology, Workload, Virtual Server, Server, Strategy, Management, virtualization, Lilac Berniker Fortisphere, Special to ZDNet, Lilac Berniker Fortisphere, Special to ZDNet
- News items 2009-10-29
- JumpBox for the Joomla! CMS 1.1.14 (Mac)
- Joomla! is an award-winning Content Management System CMS that will help you build websites and other powerful online applications. It's one of the most popular Open Source applications around and the JumpBox for Joomla is a huge time saver. It captures the experience of a skilled IT admin in a...
- Tags: Apple Macintosh, Content Management System, JumpBox, Tools & Techniques, Benefits, Content Management, Servers, Management, Human Resources, Enterprise Software, Software, Hardware
- Software downloads 2009-10-29
- Antitrust: Time to break apart the phone companies -- again?
- Actually,those 'guaranteed revenue' companiesAre not so rare. Food companies, oil and gas companies, phone companies, electric companies, water utilities.... the list goes on and on if I had enough time to think of them all.That is why we need to break up any company that gets more than a 10%...
- Tags: Corporate law, Telecom & Utilities, Network technology, Food & Beverage, 360Networks Corp., phone company, phone, antitrust
- Discussion threads 2009-10-21
- EvriChart: A Linux Success Story
- Tony Maro, CIO of EvriChart, a hospital records management and archiving business, successfully migrated his company's Windows-based line of business document management extranet application and his employees' 40-odd Windows-based desktops to a 100 percent Linux-based server and desktop infrastructure. Jason Perlow interviews Tony Maro, CIO...
- Tags: Desktop, Hospital, Imaging, Health Care, Server, Computer, Linux, Microsoft Windows, Document Management, Operating Systems, UNIX, Open Source, Software, Enterprise Software, Finance, Managerial Accounting, Jason Perlow
- Blog posts 2009-10-20
- AudioFinder 4.9.7 (Mac)
- AudioFinder is the digital musician's workflow accelerator, sample management system, and music production hub. AudioFinder gathers all the most useful tools in one quick and intuitive application, enabling you to be more creative by handling all the time consuming tasks that slow down your music production. AudioFinder can build a...
- Tags: Playback, Apple Macintosh, Tool, Iced Audio, AudioFinder, Productivity, Business Process Automation, Digital Music, It Operations, Personal Technology
- Software downloads 2009-10-19
- Oracle's big plan: Double revenue in five years
- Oracle capped off its OpenWorld conference with a powwow with analysts where management was described as extremely confident about the company's prospects. Although I'm not sure you could ever describe Oracle management as timid---does Larry Ellison allow that?---analyst notes seem to portray executives as exceedingly confident. Judging...
- Tags: Revenue, Oracle Corp., Ross MacMillan, Tools & Techniques, Operational Accounting, Management, Finance, Larry Dignan
- Blog posts 2009-10-16
- In the aftermath of the T-Mobile Chernobyl
- Lazy people.Thats all I can think. Who, in their right mind, would entrust valuable data to >> someone elses system
- Tags: Backups, backup, cloud computing, T-Mobile
- Discussion threads 2009-10-12
- Denon AVR-790
- Editors' note: This review is nearly identical to the Denon AVR-1910, as the two products are extremely similar. The only differences are slightly different cosmetics and the AVR-790 lacks IR inputs/outputs and the ability to drive "B" front speakers.The capability to upconvert analog video sources has become standard on midrange...
- Tags: Denon, Denon AVR-790, receiver
- Product reviews 2009-09-29
- Data governance and IBM System z - Your key to business optimization
- The pressure's on and it's staying on. How well you manage your data and deliver it can make the difference between business success or failure. The usage, sharing and processing of electronic data continues to rapidly increase, yet many corporations still complain about being data rich but information poor....
- Tags: Webcast, Optimization, IBM Corp., Data Governance, Service-Oriented Architecture (SOA), Strategy, Web Services, Enterprise Software, Software, Management
- Webcasts 2009-09-29
- Why you should be glad about Gmail failures
- A future that will never happen."But the way I look at it, every Gmail outage is a small investment I?m willing to make towards a future when I?ll be able to take its reliability utterly for granted."Keep dreaming.They are machines created by humans, maintained by humans, running software created by...
- Tags: Manufacturing, E-mail providers, Perfection, outage, Google Inc., Google Gmail
- Discussion threads 2009-09-24
- Move over Enterprise 2.0, it's now Social Business Design
- Given the relatively friendly pounding I took over my Enterprise 2.0 - what a crock post, it's gratifying to see that it has stirred some interesting interpretations and thoughts on the topic. That's always good and especially pleasing when one considers that most blog posts are the equivalent of digital...
- Tags: BPR, Enterprise 2.0, Re-engineering, Cohen, Oliver Marks, Business Process Engineering, Organizational Structure, Business Process Reengineering (BPR), Human Resources, It Operations, Dennis Howlett
- Blog posts 2009-09-21
- Social Business in Action - Establishing Excellence
- Human interaction is as old as humanity, and nothing beats personal contact. We can learn more from a few seconds of personal contact and get a 'gut feel' about someone or a situation experientially in person than we can from hours of research and remote contact....
- Tags: Web, Team, Information Technology, Human Interaction, Cohen, Web 2.0, Channel Management, Team Management, Strategy, Internet, Marketing, Management, Oliver Marks
- Blog posts 2009-09-21
- HTC Hero (Sprint)
- Sprint was one of the first carriers to join the Open Handset Alliance when it was founded in November 2007 to promote Google Android. However, unlike T-Mobile, which released the T-Mobile G1 and the T-Mobile MyTouch 3G, the carrier wasn't so quick to offer an Android handset to its customers...
- Tags: 3G, Cellular phones, Smart phones, HTC Hero, High Tech Computer Corp., T-Mobile, Sprint Communications
- Product reviews 2009-09-17
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