quality management system

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9 Steps to Higher Quality

ITIL indicates that systematic process improvement requires a Quality Management System QMS. As usual, ITIL is sketchy about the QMS, but does mention one in particular - the Plan-Do-Check-Act PDCA of the Deming cycle. The power of PDCA lies in its simplicity. While easy to understand, it is often difficult...

Tags: Quality Management, Jupitermedia Corp., Quality Management System, ITIL, Quality, Tqm/Six Sigma/ISO 9000, Process Improvement, It Services, Business Operations, It Operations

White papers 2007-01-05

EQMS (Enigma Quality Management System) (zip)

EQMS Enigma Quality Management System is designed to take the pain out of quality system management and to streamline and speed up the ISO registration process. It does this by automating the following normally labor intensive and time-consuming tasks: process version and release control, document and file version, and release...

Tags: Quality Management, Enigma, Quality Management System, Quality, Tqm/Six Sigma/ISO 9000, Iso standards, Process Improvement, Business Operations, It Operations

Software downloads 2006-11-02

Management Representative

The Management Representative primarily provides feedback to top management on the effectiveness of the quality management system. The standard requires that the MR must be a member of management serving primarily as the eyes and ears of top management. The effective MR will accept the responsibility and exercise the authority...

Tags: TQM/Six Sigma/ISO 9000, Core Business Solutions Inc., ISO 9001, Quality Management System, support services, Core B

White papers 2003-01-01

Additional Resources

Cloudworks shows the green side of managed services

Here's a refreshing twist: An executive with an ostensibly "green" technology who really isn't willing to pitch it that way. I'm talking about Cloudworks founder and CEO Mike Eaton, who really cares more instead about the "overall convenience and efficiency" of his company's services. He's playing the economy card, rather...

Tags: Managed Services, IT Infrastructure, Information Technology, Small Business, Cloudworks, Heather Clancy

Blog posts 2008-07-26

Geek Sheet: A Tweaker's Guide to Solid State Disks (SSDs) and Linux

Geek Sheet: A Tweaker's Guide to Solid State Disks SSDs and LinuxOh, It's just Loverock at it again? Pay no attention Jason.ntGeek Sheet: A Tweaker's Guide to Solid State Disks SSDs and LinuxHow sad is that? You need a tweaking guide just to get a disk drive to...

Tags: Operating systems, OPEN SOURCE, solid state disk, disk, Linux, Geek Sheet

Discussion threads 2008-07-25

Geek Sheet: A Tweaker's Guide to Solid State Drives (SSDs) and Linux

Is 20th century conventional Winchester multi-platter, multi-head random-access disk technology too quaint for you? Want to run your PC or server on storage devices that consume far less energy than the traditional alternatives? Want a portable or mobile storage unit that will never fail due to G-forces or "crashing?". Looking...

Tags: Linux, Disk, File System, Solid State Disk, Kernel, Mandrake, Jason Perlow

Blog posts 2008-07-25

21 months later, Vista is still more secure than XP

21 months later, Vista is still more secure than XPMy takeI don't count security patches, but I regularly have to clean malware from our XP machines but have yet to find anything on our Vista systems.RE: 21 months later, Vista is still more secure than XPFile this in the "no...

Tags: Microsoft Windows Vista (Longhorn), SECURITY, Patches, Microsoft Windows Vista, secure, Microsoft Windows XP, VISTA IS

Discussion threads 2008-07-25

Foxconn snubs Linux users

Foxconn snubs Linux usersWho needs Foxconn anyway.There are plenty of good MB makers that do support Linux.It's a good idea to look at hardware compatibility at the distro's website anyway. I use Asus. But I have had to update the BIOS on every Asus MB I've bought to get...

Tags: Operating systems, UNIX, OPEN SOURCE, Foxconn, Linux, BIOS, ASUS, operating system

Discussion threads 2008-07-25

What paper trail?

I've been carting around my latest sheaf of press releases about the green-ness of electronic document technology for weeks now. Yes, as I've blogged before, I am still one of those people who can't help printing out certain emails in order to act on them. Yes, it's bad, I know....

Tags: Xerox Corp., Paper Trail, Survey, Printers, Data Centers, Marketing Research, Hardware, Peripherals, Storage, Data Management, Marketing, Heather Clancy

Blog posts 2008-07-25

Talent development

Earlier this week I attended Fortune magazine's Brainstorm Tech conference which "aims to sharpen the thinking of the very well heeled attendees about the escalating impact of tech-driven change for all business and global society". There was a terrific menu of topics on offer:...

Tags: Talent, Collaboration, CEO, HCL, Workforce Management, Human Resources, Oliver Marks

Blog posts 2008-07-25

Microsoft joins 'patch DNS now' chant; Apple patch missing

Microsoft joins 'patch DNS now' chant; Apple patch missingI couldn't make this stuff up if I triedSeriously, I'm not that creative.[url=http://talkback.zdnet.com/5208-12691-0.html?forumID=1&threadID=48138&messageID=898138] Apple fan explains why Apple isn't responsible for PWN2OWN vulnerability [/url][i]A Perl exploit isn't an Apple bug, anymore than the Flash exploit on the Vista machine was a Microsoft...

Tags: Apple Mac OS X, Domain names, Apple Mac OS, Operating systems, DNS, Microsoft Corp., Apple Inc.

Discussion threads 2008-07-25

From Chapter one: Data Processing and the IBM Mainframe

From Chapter one: Data Processing and the IBM MainframeWhose employees?Having done my bit for peace and understanding on other Comments, I've arrived here for edification. (My time on ZDNet is of course billed to charity, volunteer work in the community.)Because of the IBM Global Services connection, might be worthwhile...

Tags: Mainframes, Servers, IBM Corp., IBM mainframe, data-processing, mainframe

Discussion threads 2008-07-25

Gateway stops selling PCs direct

Gateway stops selling PCs directHow does this save money?I mean won't part of the sale have to go to the outlet? While a direct sale Gateway gets it all? Also can we stop this name game thing. Gateway is not longer Gateway it's Acer. I remember...

Tags: Desktops, PC, Gateway Inc.

Discussion threads 2008-07-25

A Friday Active Directory puzzler

A Friday Active Directory puzzlerSuggestions...Have you installed the required hotfixes and patches in the 2000 environment? http://support.microsoft.com/kb/331161similar problemupgraded a larger AD domain from 2000 to 2003 by adding a 2003 server.Depending on the error, it could be a lot of things.I got a similar error.it came down to using the...

Tags: Friday Active Directory puzzler, Friday Active Directory, puzzler

Discussion threads 2008-07-25

Weak US dollar starts to drive up mobile software prices

Weak US dollar starts to drive up mobile software pricesAnd this is news . . .why?Seriously, one software company in Europe (hmm, you know all that Euro software you buy, you know!) raises it's prices and we get that headline?ZDNet needs quality control!Oh Well, it can wait. ntno text

Tags: Tools & Techniques, mobile software, software, mobile

Discussion threads 2008-07-25

Rumor Mill: iPhone to get copy, paste and better navi in firmware 2.1

The most exciting thing around the watercooler today is the rumor that Apple has seeded iPhone firmware 2.1 to developers. MacNN sources tell them that they've found references to cut, copy and paste in the Localizable.strings entry under English.lproj. Woot! According to the story the...

Tags: Apple iPhone, Radio, Apple Inc., Firmware, Advertising & Promotion, Marketing, Jason D. O\'Grady

Blog posts 2008-07-25

How OpenDNS, PowerDNS and MaraDNS remained unaffected by the DNS cache poisoning vulnerability

The short answer is being paranoid about tackling a known vulnerability. It's 2001, and Daniel J. Bernstein DJB, author of the then popular djbdns security-aware DNS implementation, is applying basic math principles to raise awareness on what's to turn into the "sky is falling" critical Internet vulnerability in 2008, in...

Tags: DNS, Vulnerability, Anomaly, Attack, OpenDNS, MaraDNS, NSS, Domain Names, Networking, Internet, Dancho Danchev

Blog posts 2008-07-25

Heap-based buffer overflow reported in RealNetworks RealPlayer

Update 07/25/2008: Aaron Portnoy of TippingPoint's security research group was kind enough to point out that I'm actually not affected by this, since I've installed the newest version of RealPlayer.  From Aaron's email: Notice the Secunia advisory states it affects RealPlayer 10.5... the latest is 11.x, which now uses...

Tags: Vulnerability, RealNetworks Inc., Buffer-overflow, RealNetworks RealPlayer, Secunia Research, Vendor, Digital Music, Digital Media, Personal Technology, Consumer Electronics, Nathan McFeters

Blog posts 2008-07-25

Gateway stops selling PCs direct

Gateway, one of the early PC makers that sold their wares direct, said Friday it will sell its systems completely through channel partners and retailers. The company, now a part of Acer, said shifting to a channel-based distribution model will simplify its business and cut costs. ...

Tags: Gateway Inc., PC, Acer Inc., Retail, Larry Dignan

Blog posts 2008-07-25

Microsoft finalizes Windows XP for OLPC laptops

Microsoft finalizes Windows XP for OLPC laptopsjust thinknow instead of being stuck in a little puddle they can go out there and swim in the ocean of windows applications like the rest of us - a zillion kids just smiledlinuxhelp.net:~# apt-get install mozilla-firefoxReading Package Lists... DoneBuilding Dependency Tree... DoneThe following...

Tags: Operating systems, Vista-64, Microsoft Windows XP, One Laptop Per Child project, Microsoft Corp., OLPC Laptop, Microsoft Windows

Discussion threads 2008-07-25