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ZDNet Resources
- 9 Steps to Higher Quality
- ITIL indicates that systematic process improvement requires a Quality Management System QMS. As usual, ITIL is sketchy about the QMS, but does mention one in particular - the Plan-Do-Check-Act PDCA of the Deming cycle. The power of PDCA lies in its simplicity. While easy to understand, it is often difficult...
- Tags: Quality Management, Jupitermedia Corp., Quality Management System, ITIL, Quality, Tqm/Six Sigma/ISO 9000, Process Improvement, It Services, Business Operations, It Operations
- White papers 2007-01-05
- Quality Management System the Key Ingredient in Restaurant Chain's Success
- French restaurant chain Courtepaille wanted to accelerate its growth and differentiate itself from its competitors. To achieve this, it needed to implement a quality management system that would ensure correct processes were easily accessible at each of its 170 restaurants. Working with Microsoft Certified Partner Qualigram, Courtepaille deployed Microsoft Office...
- Tags: Quality Management, Restaurant, Microsoft Corp., Quality Management System, Quality, Tqm/Six Sigma/ISO 9000, Business Operations, It Operations
- Case studies 2006-03-01
- Management Representative
- The Management Representative primarily provides feedback to top management on the effectiveness of the quality management system. The standard requires that the MR must be a member of management serving primarily as the eyes and ears of top management. The effective MR will accept the responsibility and exercise the authority...
- Tags: TQM/Six Sigma/ISO 9000, Core Business Solutions Inc., ISO 9001, Quality Management System, support services, Core B
- White papers 2003-01-01
Additional Resources
- Maingear Shift
- With its new Shift gaming desktop, Maingear joins the ranks of Alienware, Falcon Northwest, and Velocity Micro in providing its customers a distinctive-looking case you can't get anywhere else. And despite a misstep with the build and a questionable processor choice both of which should be easily remedied, we found...
- Tags: Network technology, Most Unique, Maingear, cable, hard drive
- Product reviews 2009-11-25
- MAPublisher 8.2 (Mac)
- Powerful suite of plug-ins for Adobe Illustrator that bridges the gap between Geographic Information Systems GIS and high-end graphic design for high quality creation, high resolution printing and electronic publishing of maps. Cartographic quality map production is now faster, easier and better. Avenza understands that completing GIS graphics tasks is...
- Tags: Apple Macintosh, Adobe Illustrator, Graphics, Avenza Systems Inc., MAPublisher, GIS, Data Management, Software
- Software downloads 2009-11-25
- WireTap Studio 1.1.0 (Mac)
- WireTap Studio is a professional audio recording, editing, and management solution, allowing you to manage and manipulate your audio with ease. Discretely record from a specific application, record all of your Mac system audio simultaneously, or even record from any hardware/line-in device of your choice.After recording, edit your clips with...
- Tags: Audio, Apple Macintosh, Ambrosia Software, WireTap Studio
- Software downloads 2009-11-24
- Data services may help address a major SOA unknown -- data quality
- The technology to do all this already exists......it's called a relational database management system.
- Tags: Service-oriented architecture (SOA), Databases, data quality, data service, SOA
- Discussion threads 2009-11-16
- More evidence of the coming collision between home broadband and the smart grid
- Collision?Not the word I would have used.In any event, I think this is a positive and necessary direction to go. In order to manage more diversified, less dependable/consistent sources of energy, the demand side HAS TO be managed. Without it, we are just setting ourselves up for a lot of...
- Tags: TELECOMMUNICATIONS, collision, home broadband, grid, smart grid
- Discussion threads 2009-11-16
- AudioFinder 4.9.8 (Mac)
- AudioFinder is the digital musician's workflow accelerator, sample management system, and music production hub. AudioFinder gathers all the most useful tools in one quick and intuitive application, enabling you to be more creative by handling all the time consuming tasks that slow down your music production. AudioFinder can build a...
- Tags: Playback, Apple Macintosh, Tool, Iced Audio, AudioFinder, Productivity, Business Process Automation, Digital Music, It Operations, Personal Technology
- Software downloads 2009-11-15
- Blockbuster initiating rentals via SD cards at store kiosks
- Blockbuster isn't going down without a fight. Their newest attempt to get customers in their stores and away from Netflix.com is a new rental system in which film lovers can rent movies via SD cards at a kiosk machine. Sounds like we still have to leave...
- Tags: SD Card, Blockbuster Inc., Memory, Flash Memory, Digital Rights Management (DRM), Semiconductors, Hardware, Components, Security, Rachel King
- Blog posts 2009-11-11
- Microsoft patches Windows worm holes, drive-by download flaws
- HolesIt is like trying to patch a rotten ship!Does that mean Linux is a rotten ship too?NTAnd unfortunately most of the world is on that ship And unfortunately most of the world is on that ship RE: Microsoft patches Windows worm holes, drive-by download flawsAll OS are subject to "Intrusion...
- Tags: Linux, Patches, Construction, Operating systems, SECURITY, Microsoft patches Windows worm hole, Microsoft patches Window, worm hole, Microsoft Patches, flaw, Microsoft Corp., patch management, attacked, window, Microsoft Windows
- Discussion threads 2009-11-10
- STGuru Standard Edition 3.1.3 (Windows)
- STGuru converts between Simplified Chinese and Traditional Chinese at professional quality. It converts in all possible directions between Simplified and/or Traditional Chinese in GBK, Big5, UTF-8, Unicode, and Unicode BE. It supports edit area conversions, clipboard conversions, file/Web page/directory/site conversions as well as conversion for documents in special formats such...
- Tags: Unicode, Conversion, Anasoft Studio, STGuru, Microsoft Windows, Microsoft Office, Operating Systems, Software, Office Suites
- Software downloads 2009-11-09
- JumpBox for the Joomla 1.1.14 (Windows)
- Joomla a Content Management System CMS that will help you build websites and other powerful online applications. It's one of the most popular Open Source applications around and the JumpBox for Joomla is a huge time saver. It captures the experience of a skilled IT admin in a package that's...
- Tags: Microsoft Windows, JumpBox, Benefits, Human Resources
- Software downloads 2009-11-09
- 10 ways to evaluate your IT management software
- Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...
- Tags: IT Administration, Information Technology, Software Solution, Tools & Techniques, Strategy, Management, IT management, software, Saar Bitner SysAid Technologies, Special to ZDNet, Saar Bitner SysAid Technologies, Special to ZDNet
- News items 2009-11-05
- Splendid City Sports Scheduler 6.7.3 (Mac)
- Splendid City Team Sports Scheduler, and Sports Scheduling Software System is useful for people who organize team sports or game events. Use it to manage and publish sports schedules of any size and complexity. Automatically create high quality double or single elimination tournament brackets, round-robin league schedules, swiss round tournaments,...
- Tags: Web, Team, Apple Macintosh, City Sports Inc., Web Site, Niagara Software, User Experience, Time Management, Web Site Development, Team Management, Games, Web Technology, Channel Management, Productivity, Internet, Management, Personal Technology, Marketing
- Software downloads 2009-10-31
- Windows 7 vs. Ubuntu 9.10 - Strengths and weaknesses
- Nice articleIts nice to see a balanced article like this. I consider myself an OS agnostic user as I used Windows for years and tried a Linux Desktop OS like Ubuntu a few times and only recently (last 2 years) has Ubuntu taken over as my primary OS.One of the...
- Tags: Operating systems, OPEN SOURCE, UNIX, default theme, task bar, Ubuntu, Linux, Microsoft Windows, software, hardware, Microsoft Windows 7
- Discussion threads 2009-10-30
- My Top Scary Technology Trends
- The Most Terrifying:Google.Kills good companies by handing out "freebies". VERY scary.Machines replacing humansI thought they were tools to enhance our experience on earth.The worst is when customer is an AI telephone. "I'm sorry, could you repeat your last phrase. I did not understand". I thought the buttons were bad enough.RE:...
- Tags: cloud computing, Storage management, Google Inc., hardware, virtualization
- Discussion threads 2009-10-29
- JumpBox for the Joomla! CMS 1.1.14 (Mac)
- Joomla! is an award-winning Content Management System CMS that will help you build websites and other powerful online applications. It's one of the most popular Open Source applications around and the JumpBox for Joomla is a huge time saver. It captures the experience of a skilled IT admin in a...
- Tags: Apple Macintosh, Content Management System, JumpBox, Tools & Techniques, Benefits, Content Management, Servers, Management, Human Resources, Enterprise Software, Software, Hardware
- Software downloads 2009-10-29
- Antitrust: Time to break apart the phone companies -- again?
- Actually,those 'guaranteed revenue' companiesAre not so rare. Food companies, oil and gas companies, phone companies, electric companies, water utilities.... the list goes on and on if I had enough time to think of them all.That is why we need to break up any company that gets more than a 10%...
- Tags: Corporate law, Telecom & Utilities, Network technology, Food & Beverage, 360Networks Corp., phone company, phone, antitrust
- Discussion threads 2009-10-21
- unite Call Center 1.0 Beta (Windows)
- Unite Call Center Unite Call Center for Skype is 100% software based, truly business-class customer communication and management system with host of much sought after capabilities. The traditional Hardware-based Call Center systems usually require all employees to be in a central business office. With Unite Call Center, the agents can...
- Tags: Phone, Call-center, Skype Technologies S.A., Caller, Microsoft Windows, Beta, Qualiplex Software, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Software downloads 2009-10-21
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