quality and mercury interactive corp. Resources

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Accelerate IT Service Management and ITIL Guidance: Learn how Forsythe Solutions Group together with Mercury can provide the essential tools, technology and advice to accelerate the successful adoption of ITIL initiatives. This paper combines Forsythe's real-world ITSM experience with Mercury's powerful business technology optimization BTO tools and processes.; Tags: Business Technology Optimization, Information Technology, Mercury Interactive Corp., ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations; White papers 2006-08-01
ITIL Foundations: Mapping ITIL to the Real World: Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. It addresses many of the challenges facing IT today: breaking down traditional domain silos, increasing visibility for decision-makers, mitigating risk from change requests, integrating...; Tags: Mercury Interactive Corp., ITIL, It Services, Service Level Management, Process Improvement, It Operations, It service Management, Quality, Business Operations; White papers 2006-07-01
Mitigating the Risk of Change with Mercury BTO Solutions: Put the power of ITIL to work for you. View this Webinar and you'll see real-world examples of how to gain visibility and control over your IT operations, empower the Change Control Board CCB with proactive information on change impact and collisions, and implement integrated, end-to-end automated solutions for the...; Tags: Mercury Interactive Corp., ITIL, Process Improvement, It Services, Quality, Business Operations; Webcasts 2006-06-15
Best Practices for IT: ITIL Market Trends: ITIL Information Technology Infrastructure Library best practices have gained popularity and momentum among corporations looking to advance their IT effectiveness and efficiencies. This Enterprise Management Associates white paper, presented by Mercury, takes a look at ITIL disciplines and how they can enable users to tailor their processes...; Tags: Information Technology, Best Practice, Mercury Interactive Corp., ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2005-12-01
Optimizing the Application Change Lifecycle: In this webcast, one will learn about Mercury's holistic approach to managing application changes across the lifecycle, and how QA can become an integral partner in the application change management process. Mercury's holistic integrated approach combines Mercury's IT Governance workflow process with Mercury Quality Center. This integrated end-to-end approach is...; Tags: Mercury Interactive Corp., Change Management, ITIL, Regulatory Compliance, Process Improvement, Sarbanes-Oxley, Business Structures, Tools & Techniques, Management, It Services, Human Resources, Policies And Procedures, Quality, Business Operations, Regulations, Government, Financial Accounting, Finance; Webcasts 2005-11-29

ITIL Best Practices: Maximizing the Business Value of IT - Part II: Change management and service-level management form a base that enables organization to maximize the business value of IT. While many vendors can provide solutions to automate portions of the ITIL service management processes, Mercury Business Technology Optimization BTO provides an integrated solution that can align implementation of the ITIL...; Tags: Information Technology, Mercury Interactive Corp., ITIL, Process Improvement, It Services, Change Management, Quality, Business Operations, Tools & Techniques, Management; White papers 2005-04-01
ITIL Best Practices for IT and Business Alignment: Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service Management. As the global leader in Business Technology Optimization BTO, Mercury helps organizations successfully implement ITIL's key principals, combining innovative and industry-leading...; Tags: Information Technology, Mercury Interactive Corp., ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management; White papers 2005-02-01
Optimizing IT - Linde Gas and Mercury: Linde Gas AG is listed in the DAX index of Germany's 30 top blue-chip companies. In the past, the industrial gas producer's platform administrators had only used the Transport Management System TMS supplied with SAP R/3 software for this task. There was no end-to-end workflow to govern the countless handovers...; Tags: Information Technology, Mercury Interactive Corp., Mercury Change Management, Enterprise Resource Planning (ERP), Microsoft Windows, Process Improvement, Telecom & Utilities, Operating Systems, Enterprise Software, Software, Quality, Business Operations; Case studies
ITIL Change, Configuration, and Release Management: Reduce the Business Risk of Change: Mercury's Change, Configuration, and Release Management solution - Mercury Application Change Lifecycle - allows IT departments to manage changes from initial request through production and gives Change Advisory Boards CABs the information they need to make informed decisions. By enforcing automated, standards-based processes, Mercury Application Change Lifecycle reduces the number...; Tags: Mercury Interactive Corp., ITIL, Sarbanes-Oxley, Regulatory Compliance, Process Improvement, Team Management, Quality, It Services, Regulations, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures, Business Operations, Management; Resource centers
ITIL Service Delivery Within the Federal Government: This webcast explains how the world's largest Government intranet tracks behavior with Mercury's ITIL Service Delivery - Addressing Army Knowledge Online's AKO Service Level Management, and Performance and Availability Management. AKO is the sole approved enterprise portal for the entire US Army.; Tags: Mercury Interactive Corp., AKO, ITIL, Process Improvement, It Services, Service Level Management, Service Management, Government, Quality, Business Operations, It Operations, It service Management; Webcasts

Additional Resources

Cool Tools - What is your Twitter grade?: HubSpot has launched what it is calling the Twitter Grader, which seems to be the now-defunct Tweeterboard reincarnate -- yet with a proposed business purpose. The grader allows Twitter users to enter in their screen names and the names of others into its secret algorithmic stuff generator and find out...; Tags: Twitter, Tool, HubSpot, Productivity, Public Relations, Marketing Research, Marketing, Corporate Communications, Jennifer Leggio; Blog posts 2008-08-29
Inside India's CAPTCHA solving economy: No CAPTCHA can survive a human that's receiving financial incentives for solving it, and with an army of low-waged human CAPTCHA solvers officially in the business of "data processing" while earning a mere $2 for solving a thousand CAPTCHA's, I'm already starting to see evidence of consolidation between India's major...; Tags: CAPTCHA, Dancho Danchev; Blog posts 2008-08-29
Say goodbye to Yahoo! Mash: On today's web, so many social sites never get off the ground because users don't easily migrate from their online communities. As much as I want MySpace to die, people will still be using it as long as their friends are using it. Yahoo's mashup social network...; Tags: Yahoo! Inc., Social Networking, Collaboration, Networking, Online Communications, Marketing, Advertising & Promotion, Andrew Mager; Blog posts 2008-08-28
What SaaS can teach us about customer service: What SaaS can teach us about customer serviceGood Advice!As someone actively engaged in the software as a service industry, I can confirm that Archie Black's advice is spot on. I work for PayCycle, an online payroll company that embodies the SaaS model. Our customers don't make distinctions between...; Tags: Software as a Service (SaaS), cloud computing, Product marketing, customer service, software-as-a-service, customer satisfaction; Discussion threads 2008-08-28
Top video sites in UK in March 2008: Property Viewers, 000 Videos per Viewer Total Internet 27,406 127.7 Google Sites 20,727 81.1 BBC Sites 6,318 6.7 Fox Interactive Media 5,450 5.5 Microsoft Sites 4,821 5.2 Yahoo! Sites 3,720 5.4 Viacom Digital 2,272 6.0 ...; Tags: Video, Site, Corporate Communications, Marketing, NB; Blog posts 2008-08-28
62% of salaried Americans happy with their medical and retirement benefits: When asked whether this is a bad time to find a quality job, 65% of Americans said it was, matching the level of the 2001 recession, according to Rutgers University’s John J. Heldrich Center for Workforce Development. With unemployment at 5.7%, the highest level since 2004, and weekly unemployment claims...; Tags: Credit Card, Benefit, Worker, Sales Channel, Sales, AM; Blog posts 2008-08-28
Steve Jobs death has been greatly exaggerated: News outlet Bloomberg gave Apple fans and investors a huge scare late yesterday when it accidentally published an incomplete version of Steve Jobs obituary over its wire service. Although the service quickly retracted the release, it's an eerily-fascinating read complete with XXXX marks for the cause and...; Tags: Steve Jobs, Apple Inc., Corporate Governance, Venture Capital, Business Operations, Corporate Law, Finance, Financing Startups, Jason D. O\'Grady; Blog posts 2008-08-28
Dell's second quarter: Another milepost in the turnaround tale: Dell's second quarter: Another milepost in the turnaround taleSurprized - Dell is a garbage companyThat's all they make - GARBAGE....It'll be interesting to see how they can cut costs further as their quality is already below the bargain basement junk.OK, Larry, I have to askHow can something be "expected to...; Tags: Dell Computer Corp., better-than-expected; Discussion threads 2008-08-28
Live Webcast: Enterprise Search Architectures of the Future: Businesses today increasingly recognize the benefits of universal search, the ability to search all corporate content sources from a single secure search box. Many enterprises have heavily invested in developing content management systems and their associated processes. These systems and portals hold valuable information; however, lack of quality search...; Tags: Google Inc., Enterprise Search, Webcast, Benefits, Search, Human Resources; Webcasts 2008-08-28
ScopeBox (dmg): Across the industry, there is a wave of change from single-use hardware solutions to software-based solutions running on standard personal computers. ScopeBox capitalizes on this trend by allowing users to replace expensive hardware devices with a single, low-cost, flexible software application. ScopeBox recreates every major video quality assurance tool in...; Tags: Software, QA, Hardware, Divergent Media, ScopeBox, Tools & Techniques, Corporate Communications, Management, Marketing; Software downloads 2008-08-28