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Call Centre Automates Processes, Cuts Training From Six Weeks to Five Days: The Reed Elsevier Group publishes 15,500 journals, books, and online publications every year. Quadrant Subscription Services serves Reed and numerous other publishers. Its 100-strong call centre subscription-focused team uses a mainframe application to manage subscription processes according to guidelines set by the company's various publishing clients. By 2006, the system...; Tags: Quadrant, Microsoft Corp., Training, Call Centre, Reed Elsevier Group, Quadrant Subscription Services, Mainframes, Servers, Hardware; Case studies 2008-05-01

2Wire MediaPoint Digital Media Player w/ Blockbuster OnDemand: Blockbuster Video has had a rough transition to the 21st century, thanks in large part to Netflix. That flat-fee, subscription-based DVD-by-mail concern became the first major challenge to Blockbuster's once lucrative brick and mortar storefronts--a business model that was based largely on profits derived from late fees. Then, just as...; Tags: TVs, Corporate communications, TV & Home Theater, Media players, Wi-Fi, on-demand, media player, 2Wire, Blockbuster Inc., NetFlix Inc.; Product reviews 2009-01-28
CRM 2009 - Companies to Watch For - Second Verse, Different Than the First: Industry Giants -the New Adults on the Block Most of these might not be surprising to you but they are to me. With maybe the exception of Sage...and NetSuite....and RightNow and.....ah well.Â I guess they aren't really all that surprising.Â But to some degree, IBM and Cisco are surprising.Â ...; Tags: Strategy, Application, NetSuite Inc., IBM Corp., CRM, Zach, Zoho, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg; Blog posts 2008-12-16

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