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	<title><![CDATA[public service Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/public+service.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to public service]]></description>
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	<language>en-us</language>
	<item>
		<title><![CDATA[ParentalControl Bar 5.0.1.457 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1157221]]></link>
		<description><![CDATA[The ParentalControl Bar is a free public service that helps concerned parents prevent their children from accessing adult-oriented Web sites. Complete our simple, three-step installation process below and start controling your family&apos;s online activity.   ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 06 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/wraac.html"><![CDATA[WRAAC]]></category>
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	<item>
		<title><![CDATA[Harnessing the Power of Location Intelligence in the Public Sector]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1118867]]></link>
		<description><![CDATA[Throughout the world, public services today are under pressure. The current economic climate, where tax  receipts are naturally suppressed, provides very serious  funding challenges. Moreover, in good times and bad, increasing regulation at the regional and national level is imposing additional duties and responsibilities on the public services...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 20 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/public+sector.html"><![CDATA[Public Sector]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/taxes.html"><![CDATA[Taxes]]></category>
		<category domain="http://updates.zdnet.com/tags/free+trade.html"><![CDATA[Free Trade]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
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		<title><![CDATA[Council Transforms Revenues and Benefits Service Delivery With Enterprise Service Bus]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152461]]></link>
		<description><![CDATA[Rotherham Metropolitan Borough Council in the United Kingdom wanted to reduce costs and improve public service delivery by offering more services electronically and by streamlining business processes. As a national leader in local government Information and Communications Technology ICT, the council entered a joint venture partnership with BT - called...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/benefit.html"><![CDATA[Benefit]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+service+bus.html"><![CDATA[Enterprise Service Bus]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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		<title><![CDATA[Czech Region Citizen Portal Offers Access to 70 Public Service Online Transactions]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152473]]></link>
		<description><![CDATA[Until three years ago, local government in the Plzen region of the Czech Republic delivered public services by largely paper-based systems, with businesses and citizens making requests for services across the counter in working hours. In 2005, the regional administration sought European Union funding for an information portal capable of...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+access.html"><![CDATA[Microsoft Access]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/portals.html"><![CDATA[Portals]]></category>
		<category domain="http://updates.zdnet.com/tags/e-government.html"><![CDATA[E-government]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
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		<title><![CDATA[The City of Albuquerque: From Heterogeneous Data Sources to Public Service Visionary]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1129077]]></link>
		<description><![CDATA[At the City of Albuquerque, New Mexico, the saying goes that a well informed public service is an effective public service. It needed to automate data collection and information sharing throughout the City of Albuquerque's 20 departments, and supply critical information to the City's 750,000 citizens in a BI extranet....]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 07 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/data+source.html"><![CDATA[Data Source]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/pricing.html"><![CDATA[Pricing]]></category>
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		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
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		<title><![CDATA[Weekend PSA; subscribe to the Smartphones & Cell Phones blog]]></title>
		<link><![CDATA[http://blogs.zdnet.com/cell-phones/?p=1001]]></link>
		<description><![CDATA[My ZDNet Mobile Gadgeteer blog has thousands of RSS subscribers and I noticed that this still rather young Smartphones & Cell Phones blog has just a few of you subscribed to the feed. Thus, as a weekend public service announcement I wanted to make you aware that you can subscribe...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sat, 28 Mar 2009 11:40:34 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/blog.html"><![CDATA[Blog]]></category>
		<category domain="http://updates.zdnet.com/tags/cell+phone.html"><![CDATA[Cell Phone]]></category>
		<category domain="http://updates.zdnet.com/tags/smartphone.html"><![CDATA[Smartphone]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
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		<category domain="http://updates.zdnet.com/tags/matthew+miller.html"><![CDATA[Matthew Miller]]></category>
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	<item>
		<title><![CDATA["Grandparent's PC" Improves Quality of Life for Senior Citizens in Argentina]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=993513]]></link>
		<description><![CDATA[Improving the way public services are conceived and delivered is the perennial challenge of politics. More and more, governments are turning to technology to make public services accessible and citizen-centric in order to improve public policy outcomes. Yet technology is only one of the means to advance policy goals and...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 23 Mar 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/pc.html"><![CDATA[PC]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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	<item>
		<title><![CDATA[Innovative Public-Private Partnership Helps Guatemala Equip More Than Two-Thirds of Its Teachers for the Future]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=993515]]></link>
		<description><![CDATA[Improving the way public services are conceived and delivered is the perennial challenge of politics. More and more, governments are turning to technology to make public services accessible and citizen-centric in order to improve public policy outcomes. Yet technology is only one of the means to advance policy goals and...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 20 Mar 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[UAE Performance Management Solution Drives Transformation in Public Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1128981]]></link>
		<description><![CDATA[The United Arab Emirates federal government wanted to deliver an improvement plan for public services aimed at reaching strategic targets by the end of 2010. The key to delivery of the transformation strategy is an automated performance management system, called ADAA performance in Arabic, and based on Microsoft Office PerformancePoint...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Feb 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/drives+inc..html"><![CDATA[Drives Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/federal+government.html"><![CDATA[Federal Government]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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	</item>
	<item>
		<title><![CDATA[CRM 2.0: The Government, Public Service & A Transformed World]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=114]]></link>
		<description><![CDATA[I KNOW that everyone who reads ZDNET columns loves technology. I get that.Â  I also KNOW that everyone who reads ZDNET blogs loves it when the bloggers dish on technology companies - especially, it seems, Microsoft.Â  I realize that coolness and government don't go together very well - probably something...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 14 Jan 2009 09:26:26 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/institution.html"><![CDATA[Institution]]></category>
		<category domain="http://updates.zdnet.com/tags/singapore.html"><![CDATA[Singapore]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/stuff+legend.html"><![CDATA[Stuff Legend]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
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		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
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	<item>
		<title><![CDATA[Korean Government Extends Range of and Improves Efficiency of Online Public Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=348750]]></link>
		<description><![CDATA[In 2003, the president of South Korea expressed his firm resolve to innovate the public sector. The firm resolve of the government gave birth to the E-Government Roadmap, designed to achieve Korea's vision of becoming the "World's best open e-government". An open e-government involves the participation of the nation's people...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 01 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/resolve.html"><![CDATA[Resolve]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/e-government.html"><![CDATA[E-government]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[A Unique Realization in Public Services at Flemish Government Contact Center]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=326218]]></link>
		<description><![CDATA[In the late 90s, the Flemish Government put transparency and easy accessibility for all citizens high on its agenda. The goal was to serve citizens in a professional, user friendly manner and address all questions regarding the Flemish Government. Citizens expected to be served via other communication channels besides high-quality...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 03 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizen.html"><![CDATA[Citizen]]></category>
		<category domain="http://updates.zdnet.com/tags/capgemini.html"><![CDATA[Capgemini]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/contact+center.html"><![CDATA[Contact Center]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
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	</item>
	<item>
		<title><![CDATA[Government Regulator Streamlines Public Service With Customer-Centric Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=349838]]></link>
		<description><![CDATA[The Pensions Regulator aims to offer a more responsive and professional customer service as part of its customer contact strategy. Its existing business solutions were becoming dated, making access to information unwieldy for staff dealing with customers. A Microsoft Dynamics CRM implementation has made a significant difference, giving these employees...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 01 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/regulator.html"><![CDATA[Regulator]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/government+regulator.html"><![CDATA[Government Regulator]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics+crm+implementation.html"><![CDATA[Microsoft Dynamics CRM Implementation]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/regulations.html"><![CDATA[Regulations]]></category>
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		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Constellation Energy Sees Its Most Successful Rate Case With Case Management Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=344393]]></link>
		<description><![CDATA[Constellation Energy's Baltimore Gas and Electric subsidiary hadn't filed a rate case with its public service commission - which would enable it to adjust rates to customers to reflect changing costs - in five years. Its legal staff was smaller than before, and many employees experienced with the previous rate...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 01 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/case+management.html"><![CDATA[Case Management]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/constellation+energy.html"><![CDATA[Constellation Energy]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[A website to promote public service]]></title>
		<link><![CDATA[http://government.zdnet.com/?p=2229]]></link>
		<description><![CDATA[In the wake of baby boomer retirements and widespread difficulty in recruting top managers to government, the Council for Excellence in Government launched a site today to promot public service as a smart career move. The site will provide talking points and data to help commencement speakers and others promote...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 25 Apr 2006 09:34:54 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[government]]></category>
	</item>
	<item>
		<title><![CDATA[TealMovie: FixCats.com Public Service Announcement (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1066273]]></link>
		<description><![CDATA[This hilarious public service announcement PSA, was conceived to promote responsible pet ownership by the organization: People for the Ethical Treatment of Animals PETA. Created by the advertising firm Saatchi and Saatchi, many TV stations banned the Ad, claiming its faux-feline feigned-fornication scenes as "too lewd" for broadcast. Consequently, it...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 13 Sep 2001 00:00:00 -0700</pubDate>
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		<title><![CDATA[Staffordshire Connects Delivers Improved Public Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=272713]]></link>
		<description><![CDATA[Determined to demonstrate true collaborative working in the cause of better service to local citizens in the county of Staffordshire, United Kingdom, the county council, eight district councils, and the unitary authority of Stoke-on-Trent all contributed funds to set up the Staffordshire e-Government Partnership under the name Staffordshire Connects. The...]]></description>
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		<title><![CDATA[Centralised IT System Delivers Enhanced Public Services for Citizens in Romania]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=274173]]></link>
		<description><![CDATA[Mehedinti District Council delivers public services to citizens in the Mehedinti region of Romania. Traditionally, these services depend on paper processes that require citizens to visit local authority offices in person. To address this, the council joined forces with CG&GC Intelligent Technology and a number of other business partners to...]]></description>
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		<title><![CDATA[Minneapolis Establishes World-Class Virtual City for Public Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=297887]]></link>
		<description><![CDATA[With a vision of becoming a national leader in public service delivery and thus attracting more business the city of Minneapolis faced significant resource challenges. It's Information Technology and Services department was already working at full capacity providing "Break/fix" services for the city's 4,000 employees. The City of Minneapolis outsourced...]]></description>
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		<title><![CDATA[WiscNet Elects 8e6 to Lead Wisconsin Schools, Government, and Public Services With a Hardware Filtering Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=300746]]></link>
		<description><![CDATA[Wisconsin State Education Research Network WiscNet is a non-profit, membership-based association. WiscNet was experiencing many performance problems with their former software Internet filtering solution, such as failure to connect to the Internet, bottlenecks, and difficult manageability. The company wanted to block unacceptable Web sites and protect both students and employees...]]></description>
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