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- Deconstructing United Airlines: Where Customers are Transactions
- United Airlines: Customers are Merely Transactions If you're a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.0 when it comes to warm and fuzzy.  You'd see hundreds of thousands of United Airlines frequent flier FF miles;...
- Tags: Customers Ltd., Mile, Customer, United Corp., United Airlines, Corporate Communications, Workforce Management, Training And Certification, Marketing, Human Resources, Paul Greenberg
- Blog posts 2009-08-20
- Security risks of Web 2.0 tools should not be overlooked by enterprises, individuals
- Like it or not, the use of Web 2.0 technology use in enterprises is here to stay. Even longstanding enterprise software providers, such as Salesforce.com, have created tools for integrating social networks into the customer support and lead generation process. And you'd be hard-pressed to find a Fortune 500 company...
- Tags: Jennifer Leggio
- Blog posts 2009-08-05
- Facebook hires former Genentech exec as CFO
- Facebook today announced the hiring of David Ebersman, the former executive vice president and chief financial officer CFO of Genentech, as the company's chief financial officer. He won't join the company until September. Techmeme Back in March, the company started the search for a new CFO before...
- Tags: Facebook, Genentech Inc., CFO, Real Estate, Financial Accounting, Personal Finance, IPO, Business Operations, Finance, Financial Services, Sam Diaz
- Blog posts 2009-06-29
- Apple's secret society
- It's well known that Apple is one of the most secretive companies in silicon valley, if not the world but at what point does that secrecy adversly affect products, or worse, become illegal? Like most technology companies Apple requires all employees and contractors to sign strict non-disclosure...
- Tags: Steve Jobs, Apple Inc., Apple PR, Public Relations, Vertical Industries, Benefits, Healthcare, Marketing, Corporate Communications, Human Resources, Jason D. O'Grady
- Blog posts 2009-06-23
- Creative destruction in Canada
- Creative destruction in CanadaRoyal Bank of Canada RBC Bank : Corporate BullyRBC Bank President Gordon Nixon - Salary $11.73 Million $100,000 - MISTAKE (FISHERMEN'S LOAN) ...
- Tags: Operational accounting, Only Problem, RBC Bank, RBC
- Discussion threads 2009-06-22
- CRM Playaz: Episode #2: Twitterspeak; Plagiarism Just Doesn't Go Away
- Oddly, to us, at least, Brent Leary and I got a great response to episode #1 of CRM Playaz. Its actually become my top rated blog posting here ever. Well, that inspired us, and we were doubly inspired when Rand Schulman, industry veteran, raconteur and Chief Marketing...
- Tags: Episode, CRM, Twitterspeak, Public Relations, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Corporate Communications, Software, Paul Greenberg
- Blog posts 2009-02-17
- Deutsche Telekom could cut more jobs in efficiency drive
- Deutsche Telekom could cut more jobs in efficiency driveOn Investment in Connected Multi-NationalsI use to joke that companies with close relations to Microsoft likely were in trouble and not worthy of investor interest because companies that were doing well wouldn't stoop to dealing with known criminal organizations. Deutsche Telekom...
- Tags: Deutsche Telekom AG, stock, job
- Discussion threads 2007-08-15
- In China, spying on citizens moves to a new level
- China Public Security Technology sounds like the R&D outfit of some nameless, faceless Communist bureaucracy. It is after all the organization that is deploying 20,000 surveillance cameras along streets in Shenzhen in southern China along with software to do facial recognition. It is also the outfit that is programming the...
- Tags: China, Citizen, Cell Phone, Identity Card, ZDNet Government
- Blog posts 2007-08-13
- Whole Foods CEO sorry for anonymous Web posts
- Whole Foods CEO sorry for anonymous Web postsBig Fish vs little autorny Minow'sMinow is just so wrong. A CEO who is also a US citizen has the right and sometimes duty to publish anonymously when that posting does not involve harassment. That is how the founders of the USA did...
- Tags: Public relations, Business ethics, Web, Whole Foods, Enron Corp., Minow, Big Fish, Minnow
- Discussion threads 2007-07-18
- Sun demurs from adopting GPL v3 for OpenSolaris, keeps CDDL only
- I wonder what that was all about. I mean the last dozen months of Sun Microsystems seemingly interested in and participating in the definitions of GPL v3, only to come out now that GPL v3 is defined to say they will stick to CDDL for OpenSolaris and for now GPL...
- Tags: Windows, Sun Microsystems, Software Infrastructure, Red Hat, Patents, Open Source, Microsoft, Linux, Intellectual Property, IBM, GPL, Enterprise Java, Apache
- Blog posts 2007-06-30
- Quantifying Microsoft's biggest purchase ever
- Quantifying Microsoft's biggest purchase everWe Need More Information But This Does Confirm A LotFirst the theory that Microsoft isn't a software company but rather a law firm is supported by this purchase. Law Firms over the years have run and owned public relations and marketing firms for some time. They...
- Tags: Sun Solaris, Advertising & Promotion, OPEN SOURCE, Operating systems, UNIX, Soros, Microsoft Corp., Google Inc.
- Discussion threads 2007-05-18
- Today's Links: Crime online - sex, drugs, gambling
- “TODAY’S LINKS” September 8, 2006“Today’s Links” is an eclectic round up pointing to noteworthy news and worthy analysis from all around the World Wide Web.TODAY'S LINKS September 8, 2006 FOCUS ON CRIME ONLINE: Prostitution 2.0, Craigslist Goes to Pot, Online Gambling is a Risky Bet, And did you catch…PROSTITUTION 2.0"Vice...
- Tags: Craigslist, WEB SITES, advertiser
- Blog posts 2006-09-08
- Gloves come off in Symantec, Microsoft dispute
- Gloves come off in Symantec, Microsoft disputeMessage has been deleted.Symantec and Microsoftmaking themselves irrelevant by their own coding each day. We'll be leaving Symantec for Sophos later this month after years of up and down performance by the one-time ok or better than McAfee at the time antivirus/security leader....
- Tags: Microsoft Windows Vista (Longhorn), SECURITY, Vista-Office, Symantec Corp., Microsoft Corp., Microsoft Windows Vista
- Discussion threads 2006-08-25
- Honesty, transparency can offset customer service disasters
- In response to my caught-on-tape customer service nightmares involving T-Mobile, Ticketmaster, and Bank of America, several ZDNet readers asked that I not focus just on the negative and to look for some positive stories as well. It's a good point given the overwhelming flood of negativity found in today's...
- Tags: Blogging, Jones, Dreamhost
- Blog posts 2006-08-03
- Vista feature exposes beta machines
- Vista feature exposes beta machinesRep told me not to worry...My rep told me not to worry about this at all. I am always engaged in a war of words here with our chief security officer. I have deployed Beta 1 of Vista to all desktops now. We are dual booting...
- Tags: Microsoft Windows Vista (Longhorn), Beta Testers, Microsoft Windows Vista, Microsoft Corp., security, flaw, shell, Microsoft Windows XP, Vista feature, Microsoft Windows
- Discussion threads 2005-08-18
- Search for top Gartner alternative comes up empty handed
- Tekrati is addressing the debate over which industry analyst firm is the best alternative to Gartner, now that Gartner’s acquisition of Meta Group is history. Tekrati hand-picked what they consider are seven top choices in North America--Forrester Research, IDC and AMR Research, Burton Group, Info-Tech Research Group, The 451...
- Tags: META Group Inc., clientS, Burton Group
- Blog posts 2005-08-15
- 109th US Congress & Federal (Mobile)
- Become an "Instant Expert" on the Federal Government!Town Compass presents the up-to-date 109th US Congress & Federal Pocket Directory Database.Whether you're an interested citizen, elected official, professional staff, activist, lobbyist, lawyer, public relations executive or member of the media, you will find this database fast, comprehensive and extremely valuable.Updated 3/28/06...
- Tags: Mobile, White House, Republican, U.S. Congress, Secretary, Web Site, Photograph, U.S. Senate, Web Site Development, Public Relations, Web Technology, Fax, Internet, Marketing, Corporate Communications
- Software downloads 2004-12-20
- 109th US Congress & Federal (Mobile)
- Become an "Instant Expert" on the Federal Government!Town Compass presents the up-to-date 109th US Congress & Federal Pocket Directory Database.Whether you're an interested citizen, elected official, professional staff, activist, lobbyist, lawyer, public relations executive or member of the media, you will find this database fast, comprehensive and extremely valuable.Updated 3/28/06...
- Tags: Mobile, White House, Republican, U.S. Congress, Secretary, Web Site, Photograph, U.S. Senate, Mobifusion, Web Site Development, Public Relations, Web Technology, Fax, Internet, Marketing, Corporate Communications
- Software downloads 2004-12-20
- Security firm justifies virus writer's job
- Security firm justifies virus writer's jobThe company is named!!SecurePoint has been added to my blacklist of companies, permanantly.Oh puh-leeze>> "Under consideration of the underlying relations, it was right to give him a job. The kid was just an immature boy with mindless intent, nothing more," So as long the...
- Tags: Cyberthreats, Recruitment & Selection, Viruses and worms, virus, job, Securepoint, security
- Discussion threads 2004-09-24
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