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- Guide to Next Generation SLA Management for IP Voice and Unified Communications
- This paper is designed for any business that is operating or planning offer IP Telephony IPT or Voice over IP VoIP services either as part of a PBX refresh or as the foundation for Unified Communications. The paper describes why these are failing to fulfil the basic management need of...
- Tags: SLA, Unified Communications, Psytechnics, IP, IP Voice, Telephony, VOIP, Service Level Management, Collaboration, Network Technology, Telecommunications, Networking, It Operations, It service Management
- White papers 2007-08-01
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