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- Level 3 E 9-1-1 Exec Describes The Challenges
- At the CTIA VoIP Mobility Conference late yesterday, I listened to Level 3 Communications vice president of E-911 Product Development William Clay recite some impediments to optimal 9-1-1 service- both VoIP and over standard phone lines.Among the issues E-911 infrastructure issues Clay mentioned that need solving include:No support for mobile...
- Tags: E-911 Product Development William Clay, PSAP
- Blog posts 2006-04-05
- Concerned about VoIP E911? Here's a list of all PSAPs in the U.S.
- The recent imperative by VoIP service providers to make their E911 service compatible with the U.S.' nearly 8,000 Public Safety Answering Points has generated a new focus on what these PSAPs are and what they do.One might think that PSAP territories totally overlap jurisdictional city and county boundaries. No,...
- Tags: PSAP
- Blog posts 2006-02-23
- PSAP manager on VoIP E911: "When your child is choking..."
- PSAP manager on VoIP E911: "When your child is choking..."fed needs to regulate or at least standardize voip networksE911 has to be a priority to the public interest. And believe it or not, our government is suppossed to act in the puplic interest. And I don't mean "act"...
- Tags: Telephony, TELECOMMUNICATIONS, VoIP, E911, PSAP, government
- Discussion threads 2006-02-15
- PSAP manager on VoIP E911: "When your child is choking..."
- One of the more ominous TalkBacks I've received to my Vonage IPO filing describes E911 chamber of horrors post was from a reader named Kenathena.This reader identified her(?) self as a PSAP Public Safety Answering Point manager. PSAPs are often the front line of E911 calls from VoIP and...
- Tags: PSAP
- Blog posts 2006-02-14
- FCC wants to tap into wireless
- FCC wants to tap into wirelessSo what.You can't make calls from any other type of phone and hide you location. Why would you expect to from a wireless voip phone? For that matter why would any honest person want too?nothing to stop them...of course, all such databases are usually out...
- Tags: Federal government, Vertical industries, VOIP, HONEST PEOPLE, honest person, PSAP, FCC, honest people, government, wireless
- Discussion threads 2005-08-15
- VoIP enhanced 9-1-1? We're getting there, industry group says
- A new paper by the VON Voice On The Net coalition and the National Emergency Number Association NENA 9-1-1 Working Group describes the goals for, and the state of, VoIP E911 solutions.The paper outlines the six specific priorities of the Working Group. These are to:Ensure 9-11 Calls Reach Emergency Responders....
- Tags: 9-1-1, PSAP, Russell Shaw, VoIP
- Blog posts 2005-01-17
Additional Resources
- Avaya's Approach to Next Generation 911
- This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of the latest technology, and gain greater cost efficiencies without a complete solutions overhaul. To that end, it has assembled the Avaya Public...
- Tags: Avaya Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2009-06-01
- Real-World Emergency Call Handling Services: Saving Lives and Reducing Costs
- This paper describes the technical solution implemented with the participation of multiple partners. One conclusion of this experience is that both e-Call Service providers and Public Safety Answering Points PSAP are instrumental for the deployment of automated emergency call handling. In this paper, new functional scope of PSAPs is presented...
- Tags: Lucent Technologies Inc., Alcatel, Business Services
- White papers 2009-02-27
- Managing Technology Transition While Maximizing Your 911/PSAP Performance
- Technology refresh cycles, as well as the transition to E911 and NexGen technology in today's PSAP environments, require high-performance operator console designs and technology management tools that enhance operator performance and supervisory oversight. Working with Minicom have designed solutions for 911/PSAP centers throughout the country that drive team collaboration, increase...
- Tags: Team, High-performance, Minicom, Team Management, Leadership, Management
- Webcasts 2009-01-01
- Next Generation 9-1-1 for the PSAP: How to Plan for and Choose the Correct NG9-1-1 Enabled System
- There are approximately 7,000 Public Safety Answering Points PSAP in North America. By their nature, they are the most critical call centers that exist. However, the fact is that most PSAPs are operating on communications systems that are alarmingly outdated; in most cases, the equipment is older than the operator...
- Tags: Phone, 911Consult, Call Centers, Telecom & Utilities, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2008-07-30
- 9-1-1 VoIP passes Senate, but that's far from a complete solution
- The IP-Enabled Voice Communications and Public Safety Act of 2007 has just been passed by the U.S. Senate. The hill amends the Wireless Communications and Public Safety Act of 1999 to irequire interstate VoIP providers to provide enhanced 9-1-1-services. Not only that,...
- Tags: Hill, U.S. Senate, GPS, Telephony, VOIP, Telecommunications, Federal Government, Handhelds, Consumer Electronics, Personal Technology, Networking, Government, Hardware, Russell Shaw
- Blog posts 2008-02-27
- Rural 911 not keeping up with technology - and results are life-threatening
- Rural 911 not keeping up with technology - and results are life-threateningRural 911 can keep up.As the Graham County Sheriff's Office is the Public Saftey Answering PointPSAPfor our county it is my responsibility to over see our 911 system. Quite frankly we are ahead of other counties but many counties...
- Tags: Telecom & Utilities, phone
- Discussion threads 2007-04-11
- Until this happens, VoIP E911 will be an illusion
- At CTIA I attended a presentation on next-generation E911 for mobile VoIP.Two of the presenters were Tim Lorello, SVP, Chief Marketing Officer, TeleCommunication Systems, Inc., and William Clay, Vice President E-911 Product Development at Level 3 Communications.In one of Bill Clay's slides shown at the top of this post,...
- Tags: E911, Endpoint-generated locationWiremap LIS
- Blog posts 2006-04-10
- Emergency Number Association describes E911 challenges, offers plan
- I've spent a good bit of this past weekend poring over a rather scathing but constructive report from the National Emergency Number Association, the folks who bring you E911. The report is entitled Next Generation 9-1-1:Responding to an Urgent Need for Change. The 18-page report points to challenges, asks...
- Tags: IP, 9-1-1
- Blog posts 2006-03-13
- Vonage IPO filing describes E911 chamber of horrors
- Vonage IPO filing describes E911 chamber of horrors*Not* a big dealWe have vonage service in my house. If the only issue w/ E911 is I have make sure my current address info is up-to-date, then I really don't see a problem here...In addition, we have 2 cell phones. I expect...
- Tags: GPS, Telecom & Utilities, VOIP, IPO, CALL QUALITY, Vonage Holdings Corp., E911, phone
- Discussion threads 2006-02-10
- Vonage IPO filing describes E911 chamber of horrors
- I've spent a good bit of the last couple of days reading every word of the Vonage IPO filing.Keeping in mind that it is the legal and fiduciary duty of companies that file Initial Public Offering paperwork with the Securities and Exchange Commission to articulate all risks to potential shareholders,...
- Tags: dispatcher, E&minus, 911, E911
- Blog posts 2006-02-10
- The real E911 compliance barrier: institutional resistance
- The real E911 compliance barrier: institutional resistancePushing for improvementsActually, Jeff Pulver has made several blog postings calling for PSAP's to be upgraded:http://pulverblog.pulver.com/archives/002680.htmlhttp://pulverblog.pulver.com/archives/002397.htmlFrank
- Tags: Blogging, E911 compliance barrier, E911
- Discussion threads 2005-08-26
- What AT&T and Verizon's new E-911 claims downplay - or don't say
- What AT&T and Verizon's new E-911 claims downplay - or don't sayAre the companies your babysitter?Dude, the customer has to take some responsibility for his own safety! If you want to be on the cutting edge of technology and be a cheap bastard with VoIP, there are some...
- Tags: Telephony, TELECOMMUNICATIONS, Vonage Holdings Corp., Verizon Communications Inc., E911, AT&T Corp.
- Discussion threads 2005-07-12
- What AT&T and Verizon's new E-911 claims downplay - or don't say
- I'm not all that impressed by AT&T's and Verizon's separate announcements late yesterday that yea, they are flooring it on E-911.Sure, there's some movement, but these press releases are all about spin control- assuring anxious current and would-be subscribers that "yea, we're working on it."Let's look at each announcement with...
- Tags: AT&T Corp., Verizon Communications Inc.
- Blog posts 2005-07-12
- Vonage's Citron sure has a point about E911 access standards
- Vonage's Citron sure has a point about E911 access standardsE911 vs 911As much as having a page to click on to know that the customer has acknowledged that he is opting out of 911 service, this doesn't seem to do anything for Vonage adapting their system to be compatible with...
- Tags: E911, Vonage Holdings Corp., Citron
- Discussion threads 2005-05-13
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