professional services company

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

Professional Services Company Improves Its Customer Service and Reduces Call Volume

CROSSMARK is a professional services company that helps facilitate sales and resolve service issues between consumer goods manufacturers and their retailers. CROSSMARK's customer service tracking system, composed of isolated notes in a proprietary event-logging application, served only the most basic needs of the customer service representatives. Employees could access the...

Tags: Customer Service, Professional Services Company, Professional Services, Microsoft Corp., CROSSMARK, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

Case studies

Additional Resources

Seesmic snags Washington Post

Just after tonight's McCain/Obama debate ended I received a Tweet message from Cathy Brooks, head of business development at Seesmic telling me the company has snagged the Washington Post as a customer. Seesmic has developed a 'white label' version of its service for the Washington Post's political...

Tags: Washington Post Co., Seesmic, Corporate Communications, Strategic Planning, Marketing, Strategy, Management, Dennis Howlett

Blog posts 2008-10-07

Magink aims to outshine LED technology, but not outpower

A six-year-old developer of reflective display technologies has snagged an indoor albeit heavily sunlit installation with the New England Patriots. Take a look. What makes Magink's technology interesting is not just the brightness of the picture OR the...

Tags: Light-emitting Diode, Magink, Engineering, Heather Clancy

Blog posts 2008-10-07

I'm well aware what I pay for Google's services

My post on Google earlier Tuesday was met with mixed reactions. A few folks agreed that, in fact, Google's suite of services is quite slick, long live GOOG, etc. Others, like fellow ZDNet blogger, Michael Krigsman, disagreed pretty strongly. In his response, http://blogs.zdnet.com/projectfailures/?p=1059, Michael didn't leave much...

Tags: Google Inc., OpenOffice, Productivity, E-mail Providers, Open Source, Office Suites, Software, Internet, Christopher Dawson

Blog posts 2008-10-07

Capital, Capital. Wherefore art thou scarce capital?

My Kingdom for Capital Expenditure Funding The current meltdown on Wall Street is definitely having an impact on the technology sector. This week's recent earnings forecast from SAP rather convincingly showed us that the capital markets will adversely impact technology sales. Capital for...

Tags: Wall Street, Firm, Borrower, Pricing Strategy, Banking Relationship, Sales Strategy, Banking, Pricing, Sales Force Management, Roi/Tco, Sales, Financial Services, Marketing, Finance, Managerial Accounting, Brian Sommer

Blog posts 2008-10-07

Obama, McCain support making debates public

Both Obama and McCain have come out in favor of the Open Debate Coalition's call to open the presidential debates for fair use on the Internet, Wired reports. Obama sent a letter to Coalition leader Larry Lessig. He quoted his own letter to Democratic Party chairman last...

Tags: Debate, Internet, Sales Force Management, Sales, Richard Koman

Blog posts 2008-10-07

Microsoft quietly halts sales of third-party activation offering

Microsoft has halted -- temporarily, according to company officials -- sales of its Software Licensing and Protection SLP Services product. by Mary Jo Foley

Tags: Microsoft Corp., SLP Services, Microsoft Windows, Piracy, Sales Strategy, Tools & Techniques, Operating Systems, Software, Business Operations, Corporate Law, Sales, Management, Mary Jo Foley

Blog posts 2008-10-07

Microsoft PDC: Will the real cloud platform please stand up?

At the upcoming Microsoft Professional Developers Conference, "platform" will be the watchword of the day. I'm going to be interested to see which cloud platform of the many that Microsoft is expected to unveil will get top billing. by Mary Jo Foley

Tags: Platform, Zurich, Microsoft Corp., Mesh Platform, Research & Development, Business Operations, Mary Jo Foley

Blog posts 2008-10-07

Antitrust suit against Apple, AT&T moves forward

A federal judge has ruled that an antitrust suit against Apple and A&T over exclusivity deals for the iPhone may move forward, Ars Technica reports. Apple and AT&T signed a five-year exclusive deal but only told consumers they would have to sign up for a two-year...

Tags: Antitrust, Consumer Protection, AT&T Corp., Apple Inc., Corporate Law, Security, Business Operations, Richard Koman

Blog posts 2008-10-07

Trying to increase productivity? Send your employees home.

Companies that give their workers the option of telecommuting are seeing greater productivity, lower costs, improved employee health and greater employee retention, according to a survey released today by the Computing Technology Industry Association. Case in point: I'm typing this from this from my own home office...

Tags: Phone, Telecommuting, Telecom & Utilities, Human Resources, Workforce Management, Sam Diaz

Blog posts 2008-10-07

Google is your friend

I know there are those among us who lack my love for all things Google. Sure, it shows our kids ads, keeps track of the searches coming out of our buildings, displays naughty thumbnails that only the best of content filters can block, most kids don't look beyond the...

Tags: Google Inc., Web 2.0, Internet, Christopher Dawson

Blog posts 2008-10-07

Apple notebooks to be fabricated from a solid "brick" of aluminum

The term "brick" was mentioned in a 9-to-5 Mac rumor piece on 10 September 2008 when their source said that the MacBook update is "all about the Brick." 9-to-5 Mac now claims that the "brick" isn't a specific Apple product but rather a manufacturing process that uses lasers and jets...

Tags: Brick, Apple Inc., BW, Notebooks, Hardware, Notebooks & Tablets, Jason D. O\'Grady

Blog posts 2008-10-07

Online ad revenue strong first half of 2008: What about the second half?

Internet ad revenue surged in the first half of 2008, up 15.2 percent to $11.5 billion compared to a year ago, according to the Interactive Advertising Bureau and PricewaterhouseCoopers. Unfortunately, that duo left their crystal balls at home when it comes to the second half outlook. Simply...

Tags: Revenue, Advertisement, Online Advertising, Operational Accounting, Finance, Larry Dignan

Blog posts 2008-10-07

Does the Semantic Web matter?

My business card reads 'Technology Evangelist,' and this is a blog about the Semantic Web. So that should be an unequivocal 'Yes!' then, right? However, it's frequently worthwhile to revisit and question presumptions, beliefs and 'truths,' and the Semantic Web that dominates so much of my working...

Tags: Web, Semantic Web, Internet, Paul Miller

Blog posts 2008-10-07

BI Crystal Ball – Next Gen BI May Be Closer Than You Think

Most modern large enterprise Business Intelligence BI tools are very robust and feature rich these days. Up until a few years ago BI users could blame vendors for most of their BI ills. This is getting harder and harder to do. Many of the BI tools, especially the ones reviewed...

Tags: Application, User Empowerment, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management, Boris Evelson

Blog posts 2008-10-07

Ask revamps for faster Web search, more relevance

Ask.com is overhauling its Web search engine to deliver faster results and improved relevance as it bids to win share from market leader Google. NEW YORK--IAC Corp's Ask.com is overhauling its Web search engine to deliver faster results and improved relevance as it bids to win share from market...

Tags: Google Inc., Web, Ask.com, Yahoo! Inc., Internet Search, Channel Management, Mergers & Acquisitions, Marketing, Investment, Finance, Reuters, search, Google

News items 2008-10-07

AMD finally announces "asset-smart" plan; new Foundry Company created

AMD and a technology investment company backed by the government of Abu Dhabi have established a new semiconductor company that will manufacture AMD's advanced processors. The new company--currently known as "The Foundry Company"--will take over all of AMD's existing manufacturing facilities, including the two leading-edge fabs in Dresden, Germany, and...

Tags: Asset, Foundry Networks Inc., Advanced Micro Devices Inc., Manufacturing, Semiconductors, Government, Hardware, John Morris

Blog posts 2008-10-07

Asset smart? AMD moves manufacturing off its balance sheet; Bolsters capital

AMD said Tuesday that it will split off its manufacturing operations in a deal with the Advanced Technology Investment Company of Abu Dhabi. AMD will also receive a capital infusion from Mubadala Development Company, which will wind up owning more than 19 percent of Intel's smaller rival. ...

Tags: Asset, Advanced Micro Devices Inc., ATIC, Manufacturing, Larry Dignan

Blog posts 2008-10-07

News to know: AMD; iPhone security; Linux; SAP

Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Sam Diaz: AMD to spin off manufacturing. Techmeme Heather Clancy: The color that shall not be named. AMD's Vertal downplays green credentials, plays up efficiency arguments ...

Tags: Apple iPhone, Security, Information Technology, SAP AG, RIM BlackBerry, Advanced Micro Devices Inc., Linux, Service-Oriented Architecture (SOA), Microsoft Windows, Web Servers, Open Source, Operating Systems, UNIX, Strategy, Software, Web Services, Enterprise Software, Internet, Management, Larry Dignan

Blog posts 2008-10-07

AMD to spin off manufacturing

Advanced Micro Devices will reveal a broad cost-cutting plan this morning that includes spinning off its manufacturing operations to a new joint venture largely funded by Abu Dhabi investment companies. It's a bold move for the chipmaker as it tries to maintain its position as the only real rival to...

Tags: Abu Dhabi, Advanced Micro Devices Inc., Semiconductors, Network Technology, Financial Services, Manufacturing, Hardware, Networking, Sam Diaz

Blog posts 2008-10-07