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- Service Delivery Innovation: Creating Client Value and Enhancing Profitability
- A variety of forces shape the professional services industry - from fierce competition and globalization to the modularization of business processes and technology. Clients want professional services firms to deliver cost-effective services in smaller, fixed-price contracts, but at the same time want to retain highly seasoned professionals equipped to address...
- Tags: Innovation, Professional Services, Professional Services Company, SAP AG
- White papers 2007-07-01
- Professional Services Company Improves Its Customer Service and Reduces Call Volume
- CROSSMARK is a professional services company that helps facilitate sales and resolve service issues between consumer goods manufacturers and their retailers. CROSSMARK's customer service tracking system, composed of isolated notes in a proprietary event-logging application, served only the most basic needs of the customer service representatives. Employees could access the...
- Tags: Customer Service, Professional Services Company, Professional Services, Microsoft Corp., CROSSMARK, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
Additional Resources
- The medical home is reform without objections, so far
- Medical HomeThis path is already being broken. At my company, the $56/paycheck credit for not taking a company medical insurance plan has been replaced with a $20 credit IF you participate in a company-sponsored "wellness" program. You have to have a screening on company time - weight, BP,...
- Tags: HEALTHCARE, Vertical industries, Financial Planning, United HealthCare, DUI, public entity, insurance
- Discussion threads 2009-11-23
- Google goes all-in with an open source cloud
- RE: Google goes all-in with an open source cloudGoogle is redifing the marketplace each day with calculated innovation to set the table for their advancement and domination in the future. I can't for the fight that is coming with MS Office next year and Google docs.another nail in M$...
- Tags: Microsoft Windows, Linux, Chrome, Windows 7 market share, Google Inc., open source, Microsoft Corp., Microsoft Office
- Discussion threads 2009-11-23
- Sonos ZonePlayer S5
- We've long been fans of the Sonos Digital Music System, which lets you stream all manner of digital audio throughout your home, but we were always a bit disappointed that Sonos didn't sell a speaker that had the system's ZonePlayer networking component integrated right into it. Well, that's exactly what...
- Tags: Ethernet, NETWORKING, Wi-Fi, Network technology, Wireless and Mobility, Sonos
- Product reviews 2009-11-20
- Why electronic health records have far to go
- Look at Kaiser's ExperienceI agree. It took Kaiser a tightly integrated delivery system 10 years and $4 billion to get to their current state with health IT. It is unlikely to expect other delivery systems to do much better.I can tell you why it is taking so long.The...
- Tags: Workforce management, training and certification, Tools & Techniques, HEALTHCARE, electronic health record, e-health, Learning, training
- Discussion threads 2009-11-18
- My scareware night and how McAfee lost a customer
- With their Comcast and AT&T dealsMcAfee has a huge market share hereit pretty much does nothing to prevent being infected by these rogue antivirus attacks.I have found Combofix (http://www.bleepingcomputer.com/combofix/how-to-use-combofix)is the most effective tool to remove these things but even that isn't 100%.Usually you will want to rename it before you...
- Tags: Microsoft Windows 7, Tools & Techniques, Microsoft Windows Vista (Longhorn), Microsoft Windows, SECURITY, Vista/7, software, McAfee Inc., AV Software, Malwarebytes
- Discussion threads 2009-11-12
- Epicor's implementation cost drive: what does it really mean?
- Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...
- Tags: Epicor Software Corp., Customer, Benefits, Roi/Tco, Outsourcing, Human Resources, Finance, Managerial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett
- Blog posts 2009-11-11
- 60 Minutes: We're not ready for a cyber war
- Just like 9/11 thousands will have to die Before we give a damn. It's really a shame.and everything workshow's that possible?Unfortuantely, it will take a disasterIn the US, until disater strikes no one will do anything. Once it does happen then there will be screaming for heads to role....
- Tags: Hacking, SECURITY, Regulations, FERC, Obama, hacker, Bush
- Discussion threads 2009-11-09
- U.S. Ethics Committee staffer file-shares sensitive document
- So the answer will be change the technology, right??...I certainly hope not. The person responsible should be fired immediately, if this group is supposed to be so secretive and protective of their data. Putting ANY work-related material on your personal computer is not only a bad idea, it may be...
- Tags: Peer to peer (P2P), U.S. Ethics Committee staffer, U.S. Ethics Committee, sensitive document, staffer, file-sharing
- Discussion threads 2009-11-04
- Microsoft to drop Office Accounting product, services
- DumbWhat a dumb move their Accounting software was one of the best products they had.Anyone notice a trend?Dumping Money, dumping Office Accounting, and all at a time when the Feds are increasingly regulating Financial firms. While MS is clearly not a "Financial" Company it looks alot like they are...
- Tags: Operational accounting, Financial services, accounting, Office Accounting, Microsoft Corp., Intuit QuickBooks, Microsoft Office
- Discussion threads 2009-10-30
- Is the IBM Client for Smart Work an alternative to 7 for schools?
- Windows 7 looks like a genuinely good OS. Reasonable system requirements, high levels of usability and stability...What's not to like? Well, the price, of course. Volume educational licensing runs around $70 a seat for Windows 7 Professional upgrades. Then there's the actual upgrade process. Major rollouts...
- Tags: Ubuntu, IBM Corp., Ubuntu 9.10, Microsoft Windows 7, Microsoft Windows, Roi/Tco, Linux, Operating Systems, Software, Finance, Managerial Accounting, Christopher Dawson
- Blog posts 2009-10-21
- Intelligent Office Increases IT Efficiencies With Help of Small Business Server 2008
- Intelligent Office is a virtual office solutions provider with seven locations across Ontario, and plans for growth across Canada. The company provides entrepreneurs and businesses with executive office space and services such as professional phone answering and receptionist services. With an eye on sustainable business growth, Intelligent Office wanted to...
- Tags: Microsoft Windows Small Business Server, Information Technology, Microsoft Windows, Collaboration, Entrepreneurship, Microsoft Office, Operating Systems, Software, Management, Office Suites
- Case studies 2009-10-14
- Ellison rips IBM, shows off Sun-Oracle benchmarks, offers $10M prize
- Ellison should have ripped M$ and Inhell tooIBM is less dangerous to the Oracle and the world than M$ and Inhell.RE: Ellison rips IBM, shows off Sun-Oracle benchmarks, offers $10M prizeFairly typical of desperation attempts, use wordsnot real proof through history."Unbreakable"And that one did not turn out too well...Your trolls...
- Tags: Databases, Enterprise software, DB2 Databases, Oracle Corp., IBM Corp., Sun Microsystems Inc., IBM DB2
- Discussion threads 2009-10-12
- Life In The Vast Plane...
- Why is it that laptops and the internet have been around for a generation and yet the infrastructure we live in still doesn't support them? I'm talking primarily about travel. A vast portion of the working population are regularly on the move, particularly flying, for face...
- Tags: Professional Services, Jet, Laptop Computer, Economy Class, Corporate Governance, Internet, Wireless LANs, TVs, Aerospace & Defense, Tv & Home Theater, Notebooks, Business Operations, Corporate Law, Wireless And Mobility, Personal Technology, Home Entertainment, Manufacturing, Hardware, Notebooks & Tablets, Oliver Marks
- Blog posts 2009-10-08
- Compiere launches enterprise ERP version
- One leading open source ERP provider this week launched an enterprise edition of its software as well as upgrades to its standard and professional versions. Redwood Shores, Calif. based Compiere has released a version of its open source ERP application that offers more scalability and availability. The...
- Tags: Enterprise Edition, ERP, Enterprise Resource Planning (ERP), Financial Planning, Enterprise Software, Open Source, Software, Finance, Paula Rooney
- Blog posts 2009-10-08
- IBM targets Google Apps for business, undercuts pricing and touts reliability
- Good newsWhile I'm not a big fan of IBM due to the usual cost associated with their offerings, I like their products overall and the fact that IBM is one of if not the largest proponent of open source software. I've used Lotus Notes and found it not as...
- Tags: cloud computing, E-mail servers, pricing strategy, Premier Edition, Louts Notes, Google Inc., Google Apps, IBM Corp.
- Discussion threads 2009-10-02
- Top Australasian ICT Company Leverages Microsoft Business Intelligence Tool for Performance
- Gen-i New Zealand needed to implement a solution that enabled its Professional Services group to effectively monitor and measure performance, and to allow the early identification of any business performance issues requiring resolution. The solution had to be usable across all organisational levels of the business, and management needed to...
- Tags: Performance, Microsoft Corp., Tool, Pricing, Business Intelligence, Tools & Techniques, Performance Management, Content Management, Operational Planning, Enterprise Software, Databases, Marketing, Software, Data Management, Management, Human Resources, Workforce Management, Business Operations
- Case studies 2009-10-01
- Do you really need Office? Really? If the Feds don't, do we?
- Sounds like these users could get by just fine with Wordpad.[i]That being said, how many of your teachers are doing this sort of thing? Teachers need to create content, no doubt about it, but that content should be online, accessible, collaborative, and reusable. You don?t need Office for that.[/i]The problem,...
- Tags: Next Up, Google Inc., Microsoft Office, Google Apps
- Discussion threads 2009-09-17
- Interesting things I've been briefed on lately...
- NetSuite, CA, iTrade Network, Meridian Project Systems, UC4, Project Open,.... NetSuite has some new financial consolidation/planning functionality in their SaaS solution. It permits global firms to handle currency conversion. Adaptive Planning’s software is at the core of this solution. This technology does not currently use...
- Tags: Food, Open Source, Information Technology, NetSuite Inc., Computer Associates International Inc., iTrade Network, Meridian Project Systems, UC4, Food & Beverage, Manufacturing, Brian Sommer
- Blog posts 2009-09-15
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